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Hotel Tropicoco

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1 room 2 adults 0 children
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Hotel Tropicoco
Hotel Tropicoco
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596 Reviews from our TripAdvisor Community

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Showing 345: English reviews
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Ottawa, Canada
Reviewed yesterday NEW

I loved my stay here. If you are one of those people who complain at a Hilton it is not for you. In fact Cuba may not be for you. The hotel is weary but it has this faded Soviet era concrete charm. The beach is excellent and stretches for miles. The location is excellent if you want to see...

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Helpful?
Thank 609russelm
Reviewed 3 weeks ago

We arrived late, about 10 pm, after we checked in and having to get another room as our key did not work, they gave us a larger room on the south side. At first we were thinking ,,,what have we done... the hallway was dark found our room and were pleasantly surprised .large room big bed very clean.WE then went...

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Helpful?
2Thank Bill H
adrianmpg1988, Director Comercial at Hotel Tropicoco, responded to this review

We are very pleased to make your stay pleasant despite the physical problems of the hotel, it is our most precious interest to make your holiday unforgettable and for sure we will have the opportunity to exceed even more your expectations on your next visit. Best regards

Miami, Florida
Reviewed 4 weeks ago

I got a good room here ,very comfortable and I need to admit the hotel is improving its appearance .It is clean and the service from front desk is very good.But as nothing is perfect there were no beach towel at all during the weekend till Tuesday and the massage person never came. The food is is regular and what...

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Helpful?
1Thank trip215
adrianmpg1988, Director Comercial at Hotel Tropicoco, responded to this review

It is a pleasure for all our staff to make your stay pleasant and your holiday unforgettable. We look forward to a new opportunity to exceed your expectations on your next visit, in which we ensure the service of pool towels without interruptions. Sincerely

Toronto
Reviewed 4 weeks ago

My wife, 16-month old daughter and I spent a week at the Tropicoco and liked it. It is a quirky, Soviet era hotel with a (mostly) public beach across the street. There is a small part of that beach that is reserved for Tropicoco guests, it was a bit crowded and we did not think it was ideal for us...

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Helpful?
3Thank Charrua2010
adrianmpg1988, Director Comercial at Hotel Tropicoco, responded to this review

It is a pleasure for all our staff to make your stay pleasant and help at all times to make your holiday an unforgettable memory. We hope to receive your visit again so that you and your family have a new opportunity to enjoy our magnificent beach. Best regards

Reviewed 12 February 2017

The food was standard however a different selection of dinner meat, fish or chicken every night. 3 desserts all the same each night. I highly recommend the waiter I had Osmany he could get you anything you needed and was a wealth of information. Naiyen our waitress was affable and friendly as well.The rooms are older design, however the beds...

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Helpful?
3Thank Jude D
Management response:
Google Translation

Muchas gracias por contactarnos, ha sido muy valiosa toda la informacion que nos ha brindado, nos da mucho placer que...

Toronto, Canada
Reviewed 12 February 2017

No hot water six days, room flooded ,cheeky hotel staff told me go wait in my room, wouldn't change rooms, but. Annd it's a big one, over run with prostitutes, . They all hang out on the front steps, with their pimps, hotel allows this, constantly harassed by them, beach is a disaster, broken bottles, garbage, everywhere, food was edible,...

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Helpful?
1Thank 74smile4me
Management response:
Google Translation

Estimado cliente. Durante los primeros días de febrero tuvimos afectacione con el agua caliente especialmente en los horarios de la...

Ottawa, Canada
Reviewed 5 February 2017

no hot water, got stuck in elevator and it went dark, smelly sludge in my shower, tv. not work, food too salty, low on toilet paper, told front desk and they did nothing, walked up five flights for rest of trip with a bad ankle,

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Helpful?
1Thank susyOttawa
Strasburg, Colorado
Reviewed 4 February 2017

*** Get your VISA in Miami airport -concourse D -$100.00 US. Landing in Havana, Cuba you realize you are in a third world country, it made me SMILE how slow paced and simple it is. A 40 minute ($40 CUC) taxi ride through the country side. You arrive in Santa Maria and the Tropicoco, you wonder is it abandoned with...

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Helpful?
3Thank Harts16
adrianmpg1988, Director Comercial at Hotel Tropicoco, responded to this review

The staff at our hotel are happy to have met your expectations and your holidays have been good. We hope to welcome you again in the future and have a new opportunity to serve you and satisfy your needs. Best regards

Playa San MIguel, Costa Rica
Reviewed 2 February 2017

beautiful beach close to Havana that is way overcrowded and completely littered with trash.....beer bottles, plastic cups, food, packaging, and even used dirty diapers were strewn about everywhere......no discernable beach clean up takes place there......its everywhere.....the outside of the building has peeling paint and mold and mildew growing all over it.....it almost looks like a post apocalyptic abandonment scene....the rooms...

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Helpful?
3Thank Brandon_Rossi
Reviewed 31 January 2017 via mobile

Had a wonderful stay at Hotel Tropicoco. I hate to burst this bubble of ongoing "horror hotel" reviews, but the hotel was clean, comfortable, my room was beautiful and big. The food, though repetitive and less than impressive to the eye, was delicious and towels were always available to me. I really enjoyed this hotel. The entertainment at night was...

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Helpful?
3Thank Larissa D
adrianmpg1988, Director Comercial at Hotel Tropicoco, responded to this review

We deeply appreciate your opinion about your stay and the hotel staff, who do everything in their power to fulfill your wishes and meet all your expectations. With great pleasure we will welcome you the next time in our facility and once again we will put all our interest in pleasing you. Best regards

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Multilingual Staff
  • Meeting Rooms
  • Banquet Room

Additional Information about Hotel Tropicoco

Address: Ave Sur y Las Terrazas | Santa Maria del Mar, Havana, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $94 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Tropicoco 2.5*
Number of rooms: 188
Reservation Options:
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Also Known As:
Tropicoco Hotel Havana
Tropicoco Havana
Hotel Style:
#4 On the Beach Hotel in Havana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Tropicoco staff and other travellers.
50 questions
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Burlington, Canada

My brother was wondering if this would be a good hotel for his girlfriend, 12 yo son,and his adult children to travel to, for a 1 - 2 week vacation. The adults are considering taking day trips into Havana, and leaving the 12 yo at the hotel, whilst they do this. (I have my own opinions about this, however they are not shared! Don't roast me!)

Are there facilities for children, ie nanny/babysitting services? Realizing they are "older", but still not quite old enough to amuse themselves for that extended period of time. Is the beach safe? Is there security, lifeguards?

No one in the group speaks Spanish - is the staff conversant in English? Do they have medical facilities or a doctor ON staff, 24/7? (My young nephew has some medical conditions that may flare up)

I am wondering if this is a "safe" place for the kind of vacation my brother envisions??

Please understand, I am looking for the input of other travellers. I have travelled extensively to Cuba, speak understandable Cubano, but have NOT been to this hotel. Personally, I would feel comfortable leaving a child alone in a hotel where I knew the staff, only if I were in the general area AT the same location and only for short periods (couple of hours) .... given that this boy neither speaks the language, nor tends to not be "streetsmart", I definitely lean towards a more family friendly resort (and vacation).

Perhaps I'm mistaken, but hope that past and regular guests of the hotel could respond. Thanks so much, and I really am appreciative of ALL input

3 months ago
Toronto, Canada

See all questions (50)

Questions? Get answers from Hotel Tropicoco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor and above have an ocean view and are usually quieter”
 of 5 bubbles 609russelm, 23 Mar 2017 | Read review
“ocean view are small,south side larger rooms 3rd flr”
  • 3rd floor sitting area view
 of 5 bubbles billhN1992NJ, 2 Mar 2017 | Read review
“South rooms have huge windows, sea view much smaller.”
 of 5 bubbles Charrua2010, 20 Feb 2017 | Read review
“I would recommend ocean view as room would allow for a quiet nights rest and good view.”
 of 5 bubbles 47juded, 12 Feb 2017 | Read review
“5th & 6th floor facing ocean”
 of 5 bubbles Harts16, 4 Feb 2017 | Read review
5 of 5