Hotel Caribbean

Hotel Caribbean

Paseo del Prado No 164 Entre Colon y Refugio, Havana Cuba
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About

2.5
#89 of 89 small hotels in Havana
4.4 of 5 bubbles
Location
3.1 of 5 bubbles
Cleanliness
2.9 of 5 bubbles
Service
3.1 of 5 bubbles
Value
The hotel Sercotel Caribbean is recommended for travelers who travel alone and are looking for a cozy accommodation, with the necessary services covered. The hotel is located in the center of the old Havana so it's special to tour the island from top to bottom. The services you will find at the hotel are: Snack bar, coffee bar, garden, lounge and currency exchange.
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Property amenities
Internet
Free breakfast
Bar / lounge
Snack bar
Currency exchange
Non-smoking hotel
Room features
Air conditioning
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
Languages Spoken
English, Spanish

Location

Paseo del Prado No 164 Entre Colon y Refugio, Havana Cuba
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Jose Marti Intl Airport
17.7 km
See all flights
229Reviews11Q+A33Room tips
Traveller rating
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Detailed Reviews
Darko T wrote a review Jan 2020
2.0 of 5 bubbles
Location of hotel is amazing but facilities are super poor. From not having towels in the rooms to bad matters being probably 50 years old and windows size of shoe box .
Breakfast that was included with room rate was very basic and lots of flies were around resulting with very bad stomach issues
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Review collected in partnership with Cancelon.com
Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
36jethro wrote a review Oct 2003
Scotland
3.0 of 5 bubbles
The Caribbean is a small unpretentious hotel located a few minutes walk from Parque Central. It is clean and comfortable and ideal for a short-term stay. Rooms are fairly basic but with all the attractions of Havana nearby you won't spend much time in the hotel anyway.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M0NcHiT0 wrote a review Dec 2011
Canada
3.0 of 5 bubbles
I just came back from Cuba and spent two weeks at the Caribbean Hotel in Havana. I travel with Sunwing and I usually stay at the Tropicoco. However, since I spend most of my night life in Havana, I decided to stay at the Caribbean this time.

The hotel is about 50 + years old (according to the staff at the hotel) and is centrally located in front of the Paseo del Prado and close to restaurants, Malecon, ATM machine, parks, museums, Casa de la Musica, etc. My room (which you can see in the video) was large enough for me and I had no complaints with cold water or bugs, etc. However, when I booked my hotel with Sunwing, I requested to stay in a room with view of the Paseo del Prado. I am not 100% sure, but I believe most of the rooms in this hotel have no windows facing the streets. A thing I noticed is that the elevator is very small and it can be a problem for a large guy (like me). They also don't have a terrace or patio at the top of the hotel.

Staff was friendly and helpful. It was funny but they all knew my name, including the girl who does the cleaning, and they all call me by my first name. The restaurant was okay and my favourite meals were the spaghetti napolitana and the Cuban chicken (I couldn't eat it all!!!); the restaurant is open for he public, as well, so you will see a lot of Cubans coming to the restaurant to buy pop. beer, smokes, etc. This hotel does not allow tourists to bring their Cuban friends to their bedrooms, and the staff explained that to me the first day... I stayed in room 201, but I would suggest that you request to stay in rooms 301 or even better in rooms 401 or 501. Room 201 is just above the main floor and the noise from the street could be a problem for some people. I did not mind the Caribbean and I may stay there again for my next trip to Havana.

http://www.youtube.com/watch?v=1Q8XArGU2s0&feature=endscreen&NR=1
http://www.youtube.com/watch?v=KTMGl7jQlIM
http://www.youtube.com/watch?v=ZM9i14klG2I
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Date of stay: November 2011
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Request to stay in rooms 201, 301, 401 or 501, as they have large windows to the Paseo del Prado....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travel Eagle wrote a review Jun 2022
Amsterdam, The Netherlands
+1
5.0 of 5 bubbles
This hotel is a recommend, right in the center. Hotel is not aimed at mass tourism, it is small but nice. Fair prices and really helpful staff.
I can stay here for a month. You can buy wifi and relax.

Only 1 thing I miss and that is a terrace where you can sit quietly and look outside. For the rest I think one more thing is very important. I should be able to get drinking water or soda water at a hotel. They didn't have that in the restaurant, later a 5 liter of water was offered. It was well meant. Reception and bar is open 24 hours and you can take delicious mixes.
And then the room. Lovely bed and lots of space, unfortunately no window to the outside. The hallway is very noisy, but that's the guests themselves, not the staff. Room also has a mini fridge. Nice shower and you can use the safe. You can also charge 220v and we also had a thermos for hot water.
If you rent a comer, this always includes breakfast. If you rent a double room, you can receive someone. If you rent a single person, you pay something extra. perfect.
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Date of stay: May 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Pay dor internet is 1 dollar a hour, gice tips and change your money before enter hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary D wrote a review Feb 2022
Nova Scotia, Canada
1.0 of 5 bubbles
It is a government hotel and the employees were too comfortable and thought they could do what they want. They would overcharge and pocket the money. They treated some people like royalty and me like I didn't even belong there. After a very loud night of music and drinking downstairs I finally went down at 530 am and asked for quiet. I did not sleep at all that night. It was the worse I have ever been treated. I tried to explain to them that customers gave them employment.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montse V wrote a review Jan 2020
1.0 of 5 bubbles
We booked it with Logitravel on a package travel.
It's the worst place I've ever stayed.No hot water, a day we even have no water to have a shower after a hot day in the city.Dark small rooms.Horrible breakfast.The last day a taxi driver tells us it was the worst hotel in la Habana.If you have another choice don't stay here.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wildmanpunk wrote a review Jul 2005
Southampton, United Kingdom
1.0 of 5 bubbles
I urge everyone reading this not to stay at this hotel. My girlfriend and I stayed here for two nights at the start of a months travelling around cuba. We chose it for its reasonable price and good location. However, when we got there the staff were very rude, our toilet didnt work, there was no natural light and to top it off the maid went through our bags and stole four of my girlfriends tops. When we told reception they laughed and said we had no proof. We would recommend the Casa del Cientifique down the road if you require a good budget hotel or just spend a bit more and stay at the Inglaterra or Telegrafo.
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Date of stay: June 2005
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cleostein wrote a review Apr 2015
Toronto, Canada
+1
4.0 of 5 bubbles
This is our 6th stay at the Islazul in Havana. I have also stayed at this hotel as a single traveler. The lobby doors are locked at night which makes me feel very safe and secure. You just need to knock on the door for the desk clerk to open up for you (depending on what time of the night you arrive, you may have to knock a few times as the clerks sometimes sleep on the lobby couches). The rooms are clean, the toilets flush, there was hot water for all but one of our morning showers during our 7 day stay. Our room wasn't cleaned the day prior to our departure-first time this has happened. The maid on the 3rd floor is Neri and on the 5th floor, Barbarita. We have stayed in their "premium" room which has a window onto the street. Not a great choice if you want to sleep-it actually feels like you're sleeping in the street. Not to mention the propaganda loudspeaker driving up the street at 5am. We prefer staying in the inside rooms which are more quiet. If you are a light sleeper bring earplugs-our air conditioner sounded like an old diesel engine starting and stopping in the middle of the night. My husband slept well, me not so much. I'm bringing industrial earplugs next time! The sheets and towels are clean-though I bring my own when I stay in this hotel. The batteries in the remote control were dead, so if TV is important to you bring a few "AAA" in your bag. The breakfast is ok, super thin omelette, toast and fruit. Coffee is instant-not ideal for me! You can have breakfast in the bar, which is a better option as the barman or barmaid are much more personable than the regular breakfast waitress, Daisy. The woman doesn't crack a smile! Of course I prefer the 5 start comforts of Parque Central but the Caribbean is more than comfortable, safe, the location is excellent and we would stay there again. In fact, because of it's location, we prefer staying here rather than the Melia Cohiba. Being in the heart of Havana Vieja is worth staying at the Caribbean.
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Date of stay: March 2015
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Avoid the rooms with street facing windows if you want restful sleep.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlmightyBlue wrote a review Jul 2006
Singapore, Singapore
1.0 of 5 bubbles
I arrived at this hotel with my fiance on the afternoon of the 30th June 2006 after my arranged accomodation fell through. After asking at reception whether there was a room or not, it took the lady there around twenty minutes of staring into space to finally decide if there was a free room or not. I could understand the delay if she actually looked at files or spoke to the manager or something, but she literally stared into space! Everytime I asked if we should just go she just said, please wait, I will know in a moment.

When we finally got to the room, we found it basic, noisy and lacking in toilet roll. The air conditioning had only two settings, loud and very cold, or off. The worst point of our visit to this hotel came upon our return late in the evening after a night out in Havana.

While I am white British, my fiance is Black British which was obviously a problem for the night staff at the hotel. upon our return the security man refused to let my fiance into the hotel while simultaneously trying to force me into the lift to go to the room which would obviously have split us up. He was very forceful and and unwilling to explain himself and left my fiance in tears. Eventually the female receptionist came over (different to the one who checked us in) and declared that Cubans were not allowed in the hotel with foreign guests. Even me producing both of our British passports was not enough to convince the security man who was too ignorant/stupid to look at them.

Finally I managed to get the receptionist to check the booking form so that she could see the name on it matched the name on my fiances passport and the matter was resolved. Neither of the members of staff apologised and the receptionist accused my fiance of causing the problem by looking Cuban!

All that is left to say is that the breakfast was a joke, a single egg and two miniscule pieces of stale bread with not even enough butter to cover one of them.
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Date of stay: June 2006
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leo L wrote a review Jul 2014
Toronto, Canada
1.0 of 5 bubbles
I just came back form my vacation where I stay at the Islazul Hotel Caribbean located in Old Havana...What they do is this, they steal your things a little bit at a time so you may not notice...for example, I check the balance I had in my safe and there was $40 dollars missing while the remaining $280 was still there. When I came back to Canada I realize my Canadian Drivers License was missing. Anyhow, I told the cleaning lady not to enter or clean my room and I also ask the office not to let anyone go into my room.. They told me they will make sure (Side note: I was not always onsite because I rented another private room some and only goes by to hotel Caribbean in the morning) into my room. The next morning I caught another cleaner in my room. THEY WILL STEAL YOUR THINGS!!!!!
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Date of stay: July 2014
2.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Serguei Z
Toronto, Canada70 contributions91 helpful votes
I believe there is a desk of a touris agent there, although it was not open all the times. What you ask is. basically, not a regualr agency service, just a personal guide. I am pretty sure that at the front desk they could provide you such a person. Naturally, whoever (frontdesk or agency) provides it, you can never be sure about qualifications. In your case I believe what is important, is that the guide spoke (English), was a reliable and safe person. I guess they all have a roster of such people on hand. Agency desk person could add you on their standard groups, depending, what you want. My best guess it should cost between 30 and 50 cuc, with transportation in case of 50. Plus, you probably have to pay the guide's food if you eat out.
Answer from Serguei Z
Toronto, Canada70 contributions91 helpful votes
Cuba is generally safe. But you should expect in Havana - comparing to Varadero, and especially in downtown - a huge pressure of overly friendly tricksters and beggars of various kinds, which could be feeling worrisome at times. Learn how negotiate it, politely refuse anything. But they are never violent, just try to trick you.Always negotiate taxi prices in advance, never pay more than 15-20 cuc.
gladyWinnipeg asked a question Dec 2015
winnipeg41 contributions35 helpful votes
Are there safety deposit boxes or safes in the room that work?
Answer from David C
Ottawa, Canada
Stayed 18-26 Feb 2016. Told that they no longer have keys to the safes in any of the rooms. Unless you are satisfied with locking valuables in your suitcase in your room, you will have to carry money, passports, cell phones, tablets, etc with you .
Shirley L asked a question Feb 2015
Calgary, Canada11 contributions18 helpful votes
Is the elevator working?? (Feb 11/15)
susyfortune asked a question Jul 2017
Province of Buenos Aires, Argentina2 contributions2 helpful votes
Hola!! me gustaria saber si cuentan con servicio de wi fi??
Answer from arima059
Mendoza, Argentina1,924 contribution282 helpful votes
Hola, en Cuba no existe este servicio como lo conocemos en Argentina. En Cuba hay "puntos Wi Fi" distribuidos en la Ciudad, algunos coinciden con hoteles, otros no, pero el servicio no es gratuito, hay que comprar una tarjeta que tiene un código, el mismo se ingresa al teléfono y tenés aprox. 1hora de internet. Pero debes usar internet en esos puntos wi fi, porque solamente allí tendrás señal. Te vas a dar cuenta porque siempre hay mucha gente concentrada en esos lugares. El Sercotel no es un punto wi fi. Nosotros nos hospedamos en el hotel Los Frailes, este hotel sí es un punto wi fi, por lo tanto teníamos internet adentro del hotel (utilizando las tarjetas), pero vos salías a la vereda y estaba lleno de gente, cubanos y turistas utilizando sus teléfonos con Internet. Hay otros hoteles, plazas, museos que tienen esta característica. Te recomiendo que no compres las tarjetas para internet en los hoteles, nosotros compramos una vez en el hotel y nos cobraron 4,5CUC la tarjeta, después averiguamos y hay puntos de venta de tarjetas que posee la compañía que presta el servicio en Cuba, ahí conseguimos la tarjeta por 1,5 CUC. Saludos y buen viaje.
Travel Eagle wrote a tip Jun 2022
Amsterdam, The Netherlands989 contributions425 helpful votes
5.0 of 5 bubbles
"Pay dor internet is 1 dollar a hour, gice tips and change your money before enter hotel"
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Jannn89 wrote a tip Apr 2018
Niagara Falls, Canada150 contributions17 helpful votes
3.0 of 5 bubbles
"ask for window room. make sure it has hot water as some specifically do not"
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jroger69 wrote a tip Jun 2017
Newport Beach, California184 contributions114 helpful votes
3.0 of 5 bubbles
"The street facing rooms are the only rooms with a view, but if you are a light sleeper you should not book one of these rooms."
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HotShoe S wrote a tip Feb 2017
Red Deer, Canada31 contributions7 helpful votes
5.0 of 5 bubbles
"All rooms are small and clean that I saw. Who wants to stay in the hotel in Cuba!"
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Evilazia Ferrei... B wrote a tip Oct 2016
3 contributions4 helpful votes
3.0 of 5 bubbles
""As suítes nos cantos são espaçosas e iluminadas""
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Not the right property for you?
There are more places to choose from in the Havana area.
FORMERLY KNOWN AS
Islazul Hotel Caribbean
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
38
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Caribbean - Reviews & Photos

Frequently Asked Questions about Hotel Caribbean
Which popular attractions are close to Hotel Caribbean?
Nearby attractions include Museu Nacional de Belas Artes de Cuba (0.2 km), Paseo del Prado (0.3 km), and Bacardi Building (0.4 km).
What are some of the property amenities at Hotel Caribbean?
Some of the more popular amenities offered include free breakfast, a lounge, and internet access.
What food & drink options are available at Hotel Caribbean?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
What are some restaurants close to Hotel Caribbean?
Conveniently located restaurants include Sibarita Habana, Elizalde Bar-Restaurante, and Habana 61.
Which languages are spoken by the staff at Hotel Caribbean?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Caribbean?
Many travellers enjoy visiting Old Square (Plaza Vieja) (1.1 km), San Francisco de Asis Square (1.1 km), and Palacio De Los Capitanes Generales (0.9 km).
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