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Hotel Conde de Villanueva

232 reviews
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Traveller (239)
Room & Suite (78)
Dining (19)
Overview
  • Excellent25%
  • Very good43%
  • Average18%
  • Poor7%
  • Terrible7%
Travellers talk about
“cigar shop”(28 reviews)
“high ceilings”(11 reviews)
“cigar roller”(3 reviews)
Air Conditioning
Smoking rooms available
Restaurant
Room Service
Suites
Bar/Lounge
Concierge
4.0 Star Hotel
All hotel details
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Reviews (232)Write a Review
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All reviewscigar shophigh ceilingscigar rollerchickens wanderingsmoking loungegreat cigarold havanarestored hotelcarry your luggagehuge bedroomwriting deskdouble doorsnoisy streetcuba travel networkcuban cigarscentral courtyardmini bar
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1 - 5 of 130 reviews
Reviewed 19 November 2017

The first hotel of the holiday and we were moved to this hotel from our original planned location due to"painting our room". Overall not a bad venue central although the room was very dark and the only windows opened onto the main quadrangle so fresh...More

Thank CandA_2
Reviewed 18 August 2017 via mobile

This review only relates to the cigar bar located in the hotel. During our stay in Havana, we visited several different cigar bars/shops and this one was by far the most authentic experience. The shop is very small and has a bar in the back...More

Thank BronxTraveler
Reviewed 24 July 2017 via mobile

The hotel itself is good, authentic and clean. The staff however let it all down Staff at the front desk don't smile, and it's seems an inconvenience to help. Same goes for resteraunt bar staff would rather watch TV then serve guests Food is OK...More

Thank AaronPaki
Response from ComercialHCV, Director Comercial at Hotel Conde de VillanuevaResponded 11 August 2017

Dear guest: Thank you very much for your comments. We are glad to know that you stayed at our hotel, but we were struck by the lack of courtesy with which you were treated by our staff. We worked to amend that situation and the...More

Reviewed 18 July 2017 via mobile

We stayed for 2 nights in July. Firstly, the hotel is on an excellent location - minutes away from most things you want to see. The room was massive and authentic. It had a great AC and a little balcony to see Old Havana from...More

Thank cessna1521
Response from ComercialHCV, Director Comercial at Hotel Conde de VillanuevaResponded 11 August 2017

Dear guest: Thank you very much for yuor comments. We are working to improve our service with the new staff that we are training, it must have been the incidents that you had in your visit. We really are very embarrassed by such a situation,...More

Reviewed 25 May 2017

We went to Havana to get married and stayed at this hotel for six days. We wanted to stay somewhere in Old Havana and somewhere that had an authentic feel to it, and this place had both. When we arrived we loved the original internal...More

1  Thank paste_12
Response from ComercialHCV, Director Comercial at Hotel Conde de VillanuevaResponded 27 May 2017

Dear Guest: Thank you very much for your comments. You are very kind in giving a positive opinion of our hotel and service. We appreciate your cooperation and hope that your visit will be repeated again. Best regards,

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Concierge
Room Service
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$150 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Havana
#20 Luxury Hotel in Havana
Room types
Suites, Smoking rooms available
Details
Price range
US$150 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Havana
#20 Luxury Hotel in Havana
Room types
Suites, Smoking rooms available
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Traveller (239)
Room & Suite (78)
Dining (19)
Hotel & Grounds (225)
Bathroom (8)
Family and Play Areas (2)
Questions & Answers
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Flasunkist
9 July 2017|
AnswerShow all 3 answers
Response from ComercialHCV | Property representative |
Dear sr.: La Casa del Habano open at 10 am to 6:00 pm every day
0
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lilpeart513
27 April 2017|
AnswerShow all 2 answers
Response from ComercialHCV | Property representative |
Dear guest: Sorry, but that cigar must have been bought in the street, our store does not market those cigars, we ask respect for our work and do not blame us for your inconsistent decisions. Regards,
0
Votes
Google Translation
Lea P
30 August 2016|
AnswerShow all 3 answers
Response from ComercialHCV | Property representative |
Sorry, we haven't availability, now.
0
Votes
Google Translation
Room Tips
"Any room with an outside view."
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"Best cigar bar in Old Havana"
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"the suits is best choice on this hotel but its noisy"
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"Best away from Mercaderes side"
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