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Hotel Conde de Villanueva

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1 room 2 adults 0 children
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Hotel Conde de Villanueva
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194 Reviews from our TripAdvisor Community

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Showing 110: English reviews
sydney
Reviewed 6 days ago NEW

We really did not expect a great deal from hotels in Cuba. In this case the hotel was OK except they did not have hot water and did not for our entire stay. We did ask in a friendly manner but there seemed to be great indifference to our request. The room was clean, with the air conditioning resembling a...

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Helpful?
Thank DavidT1953
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear Guest: We are grateful for your comments, we are working to resolve your complaint. Even so, we hope your visit will be repeated. Best regards,

London, United Kingdom
Reviewed 2 weeks ago

Airport: Complete landing forms whilst waiting for luggage, be prepared for severe delays with luggage, and the currency exchange queue (the ATM is quicker). Hotel is not reachable by car as it's in the heart of Havana Vieja. But just a short walk from Plaza de San Francisco. The room was huge, clean, quiet. There were two double beds, (not...

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Helpful?
Thank mm7992016
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear Guest: Thank you very much for your opinion, that helps us to continue improving in our service. Best regards,

London, United Kingdom
Reviewed 2 weeks ago via mobile

I stayed in one of the suites at the Villanueva by myself on the penultimate day of Castro's mourning period. My inbound trip was tedious and full of hiccups, and this seemed to be a trend among my fellow group travellers that week. Account for severe delays (2.5 hours for me) with baggage and the currency exchange at Havana Airport,...

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Helpful?
1Thank Neha B
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear guest: Thank you very much for your comments, it was excellent to have your presence, that our collective and hotel have been to your liking. We hope your visit will be repeated, you are sure to be welcome. Happy new year!!!!! Best regards,

Copenhagen, Denmark
Reviewed 3 weeks ago

Hotel Conde de Villanueva is located in the old part of Havana where driving is not allowed. Therefore, you must be prepared to carry your luggage 200 meters from the nearest taxi-stop. Hotel Conde de Villanueva is a small but very nice hotel, which has undergone a considerate transformation from an 1800-century stately home and now presents itself with the...

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Helpful?
Thank Niels W
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear guest: Thank you very much for your comments, we are glad to know that you spent a happy stay in our small and modest hotel. Happy New Year 2017!!!!!!! Best regards,

London, United Kingdom
Reviewed 9 November 2016

We stayed here for the last night of our holiday. There are peacocks roaming around the courtyard, the entrance is quite grand and the bedroom was huge. Not sure why there were holes and patches on the wall in the guest room. We had a friend with us who was scheduled to leave for the airport 3 hours after we...

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Helpful?
Thank Angeline C
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear guest: Thank you very much for your opinion, it is very valuable for our hotel and our work. You really have great experiences of our country. We hope your stay will be repeated and we will be pleased to assist you. Merry Christmas and Happy new year. Regards,

London, United Kingdom
Reviewed 16 October 2016 via mobile

Advertised as one of the best hotels in the city, we decided to treat ourselves after two weeks of backpacking around the island nation. Though the hotel looks beautiful and comes complete with pretentious reception staff, upon closer inspection it's all a ruse. Our suite bathroom had worn tiles and light blew shortly after we checked-in. The grand chandelier above...

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1Thank CulturePundit
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear Guest: Thank you very much for your help, your opinion is very important for us For your next visit will see the changes. Best regards,

Manchester, United Kingdom
Reviewed 9 October 2016

This hotel was just what we expected. Very traditional and located in the best possible place. It was extremely clean and the staff were very friendly. The only fault was we had no water, not even for bathing or flushing the toilet. After a while I did speak to the owner/manager who did give us some bottled water for washing....

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2Thank easysides
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear Guest: We are grateful for your comments. Always working to improve the details mentioned. Thank you very much Best regards,

Canterbury, New Zealand
Reviewed 23 September 2016

We spent a total of four nights here. The location is excellent but basic facilities are in urgent need of upgrading. The plumbing is awful with low pressure water. Poor maintenance is evident in the bathroom and the beds were ok but abtquated metal sprung. Towels have seen their best days. Staff were mixed. Front desk staff and security staff...

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Helpful?
2Thank pacific2
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear Guest: Thank you very much for your opinions. We will consider your advice and we will do our best to improve. Best regards,

Poughkeepsie, New York
Reviewed 15 August 2016

this property is ideally located in Havana Viejo and a offers large and comfortable rooms as well as included welcome drink and breakfast. ( It is on a pedestrian only street so you will need to cart your bags two blocks from where a taxi drops you off, so be prepared.) Our huge air conditioned room had a small balcony,...

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Helpful?
Thank Jude12601
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear Guest: Thank you very much for your opinion. We want to have it again with us. Best regards,

Singapore
Reviewed 6 August 2016

Great location right in the middle of old Havana. Rooms We're big but abit run down but it's part of the character of the place. Breakfast was good, but the breakfast staff was abit inconsistent. Great cigar shop within the premis

Review collected in partnership with this hotel
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Thank SXW29
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review

Dear guest: Thank you very much. We are grateful for your visit, we believe that we remember and we want to share with us once again. Best regards.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Room Service
  • Laundry Service

Additional Information about Hotel Conde de Villanueva

Address: Calle Mercaderes 202, Havana 10100, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $214 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Conde de Villanueva 4*
Number of rooms: 9
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Also Known As:
Hostal Conde De Villanueva Hotel Havana
Hostal Conde De Villanueva Havana
Hotel Style:
#8 Family Hotel in Havana
#20 Luxury Hotel in Havana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Conde de Villanueva staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for one away from the street.”
 of 5 bubbles DavidT1953, 13 Jan 2017 | Read review
“always speak with the concierge for the best advice, esp if you speak the native tongue.”
 of 5 bubbles ChocolateCzar, 23 May 2016 | Read review
“At around 300 cuc (approx. US$300) a night for a suite that doesn't allow one to open the windows, I'm not sure what to say.”
 of 5 bubbles francisbaconbean123, 21 May 2016 | Read review
“Choose Room No 2 - I loved it - the space is amazing.”
 of 5 bubbles jsysp, 26 Feb 2016 | Read review
“Try to get a room with windows”
 of 5 bubbles Stevo2010, 12 Feb 2016 | Read review
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