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Memories Miramar Havana

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Memories Miramar Havana
Memories Miramar Havana
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923 Reviews from our TripAdvisor Community

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Showing 278: English reviews
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Ventura, California
Reviewed 5 days ago NEW

We booked one night at Memories at the tail end of our stay in Cuba. The lobby and grounds were very nice ~ check in was a breeze, the elevator up good.... then the elevator doors opened to a dark hall way with burned out bulbs, wires hanging and broken furniture. GASP. Yes the carpet old and worn etc... I...

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Helpful?
Thank venturarose
General M, Director General at Memories Miramar Havana, responded to this review

Dear venturarose, After reading your review, we would like to transmit you that we are sorry to know that we did not fulfil your expectations. We are very sorry for the inconveniences you may had during your stay with us. We work every day in order to improve our service and your suggestions are always welcome, thank you for your...

Exeter, United Kingdom
Reviewed 1 week ago via mobile

Booked a three night stay, and what a shock we had, arrived at 21.00hrs room wasn't ready they allowed a late check out on this room. When we finally got into another room boy what a shock we had, dirty sheet damp smell lights not working shower broken safe broke decor disgusting, staff only wanted to see how much money...

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Helpful?
1Thank hoops03
General M, Director General at Memories Miramar Havana, responded to this review

Dear hoops03, After reading your review, we would like to transmit you that we are sorry to know that we did not fulfill your expectations. We are disappointed and surprised to read the situations presented during your holidays, we find hard to believe that the hotel you are describing it is Memories Miramar Havana Resort. We work every day in...

Stafford, United Kingdom
Reviewed 1 week ago

3 nights at Memories Miramar in Havana as part of our Holiday in Cuba,room was on "The Executive " floor, 1.No bottled water in room,2 Safe not working,3 Coffee making Machine not working, no coffee pods and cups 4.T. V no signal.5,Towels not changed daily 6.Bath plug stuck, so standing in our own water for 2 days for shower, before...

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Helpful?
Thank jackie B
General M, Director General at Memories Miramar Havana, responded to this review

Dear jackie B , After reading your review, we would like to transmit you that we are sorry to know that we did not fulfill your expectations. We are disappointed and surprised to read the situations presented during your holidays, we find hard to believe that the hotel you are describing it is Memories HMiramar Havana Resort. We work every...

Warwick, United Kingdom
Reviewed 1 week ago

This hotel is what it is, it's a good, clean hotel with a great breakfast. I had a suite with jacuzzi bath. Stayed twice whilst in Cuba and found the hotel to be of good standard I'm not sure what people were expecting from Cuban hotels or why they are being quite so picky. It's location is no secret, it's...

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Helpful?
Thank Ivykaty
General M, Director General at Memories Miramar Havana, responded to this review

Dear Ivykaty, On behalf of the Memories Miramar Havana team we would like to thank you for your nice comments about our food, the resort and staff. Our staff has received your compliments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience with the TripAdvisors readers. We will be delighted...

Western Australia
Reviewed 1 week ago

This was our first taste of Cuba, and as our journey progressed we reaslised that it was a fairly good hotel. The rooms were clean and the staff helpful, my mattress was not great so they changed my room. Large hotel on the outskirts of the city, too far out for exploration of the city itself but as we were...

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Helpful?
Thank SQ007
General M, Director General at Memories Miramar Havana, responded to this review

Dear SQ007, On behalf of the management and the staff from Memories Miramar Havana we would like to thank you for your positive comments and suggestions about our hotel. We hope that Memories Miramar Havana will be your hotel in your next time to Cuba. We will do our best to make you have a wonderful stay. It will be...

Goulburn and Surrounds, Australia
Reviewed 1 week ago via mobile

Unfortunately this place is suffering some of the legacies of the old Soviet Era: 'build it but don't maintain it'. On the two visits to this hotel, there were different things wrong: no towels, no toilet paper, no safe, no soap etc. But they are trying to pull themselves out of the embargo shortages and most of the staff will...

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Helpful?
Thank Farmer C
General M, Director General at Memories Miramar Havana, responded to this review

Dear Farmer C, On behalf of the management and the staff from Memories Miramar Havana we would like to thank you for your positive comments about our hotel. We hope that Memories Miramar Havana will be your hotel in your next time to Cuba. We will do our best to make you have a wonderful stay. It will be pleasure...

Orlando, Florida
Reviewed 1 week ago

So the lobby for this hotel was great. The staff that worked there was awesome and super helpful. They had a money exchange in the lobby which was extremely helpful to have close by with a minimal wait time and also had comparable rates with local bank conversion fees. There was also a bar in the lobby that we spent...

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Helpful?
Thank TripleTExplore
General M, Director General at Memories Miramar Havana, responded to this review

Dear TripleTExplore, On behalf of the Memories Holguin Beach Resort team we would like to thank you for your nice comments and suggestions about our food, lobby and staff. Our staff has received your compliments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience with the TripAdvisors readers. We will...

Northampton, United Kingdom
Reviewed 1 week ago

We were met at the airport by the Thompson Rep Lisbeth big smile lovely welcome She took us to the miramar memories hotel for a four night three day stay The hotel was fine nice room,bit of trouble with the key pad but eventually got in Breakfast was very good plenty of choice,lots of fruit even champagne if you wanted...

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Helpful?
Thank susan p
General M, Director General at Memories Miramar Havana, responded to this review

Dear susan p, First of all, we would like to thank you for your super nice review and the time that you spent to write it. Nice comments make us very happy because that means that you had a good time during your holidays with us, we work every day in order to improve our service and your suggestions are...

East Harling, United Kingdom
Reviewed 2 weeks ago

We wasted a lot of time getting in/out of Havana and would have been better with a central based hotel. This would have allowed us to get out and about in the local pubs and cafes as this was a problem having to travel back and forth to change for the evening etc. We travelled as two couples on a...

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Helpful?
1Thank GeorgeGlen1975
General M, Director General at Memories Miramar Havana, responded to this review

Dear GeorgeGlen1975, It is a big pleausre to receive such nice comments. Our guest’s positive reviews are a special motivation for the management and staff. It is the best reward after the everyday work. We work every day in order to improve our service and your suggestions are always welcome. Thank you for your valuable time and feedback. We are...

Panama City, Panama
Reviewed 2 weeks ago

I stayed here as the Melia had no rooms at that time. I mean, the hotel is really showing its age. There was a water leakage from the bathroom room, I found a dead cockroach, in my bed. Besides these two incidents, the staff was friendly and helpful. Food at the bar (they have a Burger that was good) was...

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Helpful?
1Thank Augusto_Cabrera
General M, Director General at Memories Miramar Havana, responded to this review

Dear Augusto_Cabrera, After reading your review, we would like to thank you for your positive comments about our hotel and we also would like to transmit you that we are sorry to know that we did not fulfill your expectations. We are very sorry for the inconveniences you may had during your stay with us. We work every day in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel is located on Fifth Avenue, in the luxurious area of Miramar in a comercial, diplomatic and residential area. Is the best option for busines and leisure stays, 10 minutes away fromn the city's colonial area. ... more   less 

Additional Information about Memories Miramar Havana

Address: 5 Avenue Between 72 and 76, Miramar, Havana 11400, Cuba (Formerly Hotel Occidental Miramar)
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $213 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Memories Miramar Havana 4*
Number of rooms: 427
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotel.de, HRS and Despegar.com so you can book your Memories Miramar Havana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Miramar Havana
Occidental Miramar Hotel Havana
Hotel Style:
#1 Business Hotel in Havana
#3 Family Hotel in Havana
#7 Romantic Hotel in Havana
#10 Luxury Hotel in Havana
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Questions & Answers

Here's what travellers have asked, with answers from Memories Miramar Havana staff and other travellers.
79 questions
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Questions? Get answers from Memories Miramar Havana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor 5 quiet,”
 of 5 bubbles 508jackieb, 13 Mar 2017 | Read review
“Make sure everything works when you arrive, from my experience the rooms are similar, avoid the pool area.”
 of 5 bubbles SQ007, 10 Mar 2017 | Read review
“We were on the 5th floor nice big room”
 of 5 bubbles susanp825, 10 Mar 2017 | Read review
“Stay only on the fifth floor.”
 of 5 bubbles rg2626, 28 Feb 2017 | Read review
“Not close to the elevators as it is noisy.”
 of 5 bubbles georginak521, 1 Feb 2017 | Read review
5 of 5