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Hotel Palacio O'Farrill

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1 room 2 adults 0 children
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432 Reviews from our TripAdvisor Community

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Showing 151: English reviews
st cyr sur mer
Reviewed yesterday NEW

Great architecture and location but not worth the price. No top in the bathroom so no possibility to take a bath, All tabs leaking, impossible to turn off the light in the bathroom, lift not working when we were on third floor (79 steps), telephone of the whole hotel not working, no wi-fi, limited poor breakfast, in a noisy surrounding....

Review collected in partnership with Galahotels.com
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Helpful?
Thank voyageurStCyrSurMer
Auckland, New Zealand
Reviewed 6 days ago NEWvia mobile

If you like to walk this hotel is well positioned for walking old Havana and the bay board walk. Bring good maps with you as hard to find in Havana. Hotel is shabby chic, grand and in bit of a need of an upgrade. However the rooms are clean. The lighting is dark due to lack of light bulbs, bring...

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Thank rachelhD8079JN
Paris, France
Reviewed 2 weeks ago

We were staying in Habana Vieja close to the Palacio O Farrell. This is a beautiful hotel with a central patio which is an oasis of calm in Habana Vieja. They have wifi, very good coffee and good cocktails. We went every day to chill out for an hour or so!

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Helpful?
Thank Adelina99
Montreal, Canada
Reviewed 2 weeks ago

First room we got had no windows .... it felt weird . We ask to changed and it happened ... got another one with windows facing the interior court . I liked it. The room was still dark but ... it was great room. The bathroom was once nice one... but now it had a weird smell . The tub...

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Helpful?
Thank iuliana s
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. Thank you for choosing us. We are looking forward to your return soon. Best regards on behalf of the entire team, Lidelay Cobas Guillén Commercial Manager Hotel Palacio O'Farrill

Yuba City, California
Reviewed 2 weeks ago

This is a beautiful hotel in Havana Viejo, close to lots of action in old town. The rooms however are really run down. Taking a shower required jumping in and out of the water to wash and rinse between really hot and really cold cycles. There was grime and mold in the bathroom. The bedroom was clean. The mattresses were...

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Helpful?
Thank cnidoc
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. Thank you for choosing us. We are looking forward to your return soon. Best regards on behalf of the entire team, Lidelay Cobas Guillén Commercial Manager Hotel Palacio O'Farrill

toronto
Reviewed 3 weeks ago via mobile

It's a beautiful building. But it's a run down hotel. Had no hot or cold water in the room for 3 days and management refused to refund some of the costs. Got stuck in the elevator and noticed notes from past guests who have also been stuck in the same elevator a year ago and it's still not fixed. The...

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Helpful?
Thank manaboutown2012
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the...

Woodinville, Washington
Reviewed 24 November 2016

We stayed in this hotel for 3 nights in October. I spent quite a bit of time trying to find a place to stay in Havana and didn’t have much luck. This room opened up about a week before we left. The hotel is in Old Havana (Habana Vieja) and we would never have found it without help! It is...

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Helpful?
Thank bookbat1
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the...

Vancouver, Canada
Reviewed 1 November 2016

I have never written a negative review, but I honestly feel that it is my obligation to warn other travellers about this hotel. I have travelled in North America (Canada and the US), South America, India, China, Mexico, Europe. I've staying in good hotels and less than good hotels, but I can say that I've never, ever, stayed in a...

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2Thank balanced1
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the...

Roma
Reviewed 23 October 2016

Great hotel in Havana, has large rooms and clean, the staff is friendly and professional. Breakfast is plentiful for both salty and for the sweet. The hotel is located in Old Havana, a characteristic area full of bars and restaurants.

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Helpful?
Thank emanuele_petrone
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we are really grateful for your comments about our hotel. We work hard to meet the expectations of satisfaction of our customers, so we are very pleased to know that you had a pleasant stay in our house, which we hope you come back soon. You can be sure that we will take into consideration your comments about...

Reviewed 3 October 2016

The architecture of the main part of the hotel is amazing. You feel like you are stepping back in time. Really beautiful. The staff for the most part were great except on woman on the front desk who was very grumpy. Not unusual in Cuba though from hotel staff. The room we came to refer to as our "Cell" It...

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Helpful?
1Thank JImbootAU
Lidelay C, Director Comercial at Hotel Palacio O'Farrill, responded to this review

Dear guest, we really appreciate your comments about your experience in our hotel, which undoubtedly we will take into consideration for improving the accommodation services we offer. This puts us in the commitment to improve every day for you, our dear customers. Undoubtedly we will do our best to achieve this, while we invite you to join us at the...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Services
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge

Additional Information about Hotel Palacio O'Farrill

Address: Calle Cuba 102 - 108 entre Chacon y Tejadillo, Havana 10100, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: $227 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palacio O'Farrill 4*
Number of rooms: 38
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Also Known As:
Palacio o`Farrill Hotel Havana
Palacio o Farrill Havana
Hotel Style:
#25 Luxury Hotel in Havana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Palacio O'Farrill staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book any hotel using galahotels.com”
 of 5 bubbles cnidoc, 28 Dec 2016 | Read review
“third floor was quiet, second floor had larger suites”
 of 5 bubbles 192elisabethu, 23 Sep 2016 | Read review
“the 3rd floor rooms are supposed to be the best”
 of 5 bubbles D0inaL, 6 Sep 2016 | Read review
“Our room faced the street entrance but the noise levels were fairly low”
 of 5 bubbles WOJD64, 15 Aug 2016 | Read review
“Second floor rooms with street view are good, not noisy, and fun.”
 of 5 bubbles JDLSantiagodeChile, 6 Jul 2016 | Read review
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