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Hotel Casa Granda

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Hotel Casa Granda
Hotel Casa Granda
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399 Reviews from our TripAdvisor Community

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Showing 175: English reviews
Alesund, Norway
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

I did not stay at the hotell, but eat there many times! Rooftop bar is beautiful! You can see the whole city! And you must get a drink to get there. One of the best resturant in the city. Also there is Internett!

Thank Siljer3
Sydney, Australia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

This would have to be the worst hotel I have ever stayed in. The rooms had mildew on the ceilings the bathroom was in disrepair and only cold water for the shower as the hot water was not working They have not cleaned the curtains in years We had to move to another hotel we would not stay another night

Thank josephine p
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear Mrs. Josefina We appreciate you spending a few minutes of your precious time to expose your perception about our hotel complex hotel Cubanacán Casa Granda. Your opinion, Mrs. Josefina, has drawn a lot of attention, because both you and your husband Mr. Desmond referred to the customer service bureau a great satisfaction for all the attention given to any... More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2016 via mobile

They charge a cover price for the roof terrace but don't think twice! This is the best view in Santiago de Cuba and it's at its most gorgeous at sunset! Just sit back, relax and enjoy the view under the wings of the cathedral's angel! Breathtaking!!!

1 Thank 344blankas
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear Blanka Our Roof garden is a place that enchants few people visit, we really sentimjos blandishments with comment so lovely about our beautiful Snack Bar and the beautiful cathedral of our city, we expect to have her back again with great pleasure and many more special attentions. Isela viamonte Mendoza More 

Stoney Creek, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 October 2016

Every visit at this hotel is a great experience. All the staff, starting with the management and the office people, then front desk, the restaurant and the bar personel (terrace and the roof), security and chambermaids are doing their best in order to make my stay at the hotel pleasant and memorable. After several visits to this hotel now, I... More 

Thank Richard_Saw
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear Lord Richard: It's a real honor to receive such distinguished customer the comment valuing our service and more than this, friendship arose between our staff and you, who have become friends. His words filled with joy and happiness our hearts, we are encouraged to follow the steady pace of personalized customer service and best practices in hotel management. Thank... More 

Level Contributor
158 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 8 October 2016

Santiago is roughly 700km from Havana and we flew to it from Havana. The 4 star Casa Granda Hotel is situated on a corner site on the main square of a non-stop busy park (Parque Cespedes. Its neighbours on the park square include the imposing Cathedral on one side, the former home of Velazquez the first Spanish Governor of Cuba... More 

Thank DublinEdM
General Manager... G, Gerente at Hotel Casa Granda, responded to this review

Dear Lord Donald We have welcomed its related to your pleasant stay in our installation comments. It is a great pleasure for our staff to know that we satisfaccer your expectations. This hotel enjoys experience because of his years and contains stories so is Casa Granda, committed to all our customers, giving them the best, with love, but with ethics,... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 October 2016 via mobile

This hotel must have the best location in all the city. It affronts one of the major squares at a high point of the city. All sorts of shops, restaurants and attractions are within walking distance. And if you need a taxi, there are a dozen guys at the steps of the hotel ready to help at all hours of... More 

Thank Brian E
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear John Casa Granda I let know how happy this, feeling that you, sir, has realized his dream with a wonderful and well deserved vacation at our side, making a difference, always shining with our 4-star hotel in the heart of Santiago de Cuba, characterized for good personalized service and quality of service. It has enjoyed the hotel and fully... More 

Preston, United Kingdom
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 September 2016 via mobile

Right in centre .Bit noisy in the room we where in . 2nd floor . In fact music played for a good part of day and night. Food very good. Tour guides outside a bit of a pain at first. Resonably priced with a multitude of bars etc all around. Rooftop bar views very good

Thank chrismarland2
Leamington Spa, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 September 2016

This is a classic old hotel sited right in the centre of Santiago. It was mentioned by Graham Greene in our man from Havana It has a fabulous roof terrace, which is ideal for a cocktail in the early evening and also for breakfast. It has been refurbished well. The room was large and comfortable with good air-conditioning. Only downside... More 

Thank Chris V
Antwerp, Belgium
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 August 2016

The hotel is located on the main square of Santiago and therefor perfect for exploring the city. The old building is very charming and especially the lobby and terrace just above the sidewalk are appealing. The view from the roof terrace and bar is spectacular. The rooms are old and could use renovation. When we arrived, there was a problem... More 

1 Thank Erwin_Geerts
Pretoria, South Africa
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 August 2016

This is a beautiful colonial hotel with incredible views both from the rooms overlooking the plaza and from the rooftop bar. The room was large and airy with a clean and convenient bathroom. The only niggle was that we had to pay extra to use the safe, which can be opened with a room key and therefore by anyone with... More 

1 Thank Jlom2014

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  • Restaurant
  • Bar/Lounge
  • Room Service
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  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Laundry Service
  • Concierge
  • Multilingual Staff
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  • Banquet Room
Official Description (provided by the hotel)
Casa Granda Hotel is a 4 stars hotel located in an unique and privileged side od the city, in the historical center of the city Santiago de Cuba. Right in front of Cespedes Park, rises the Casa Granda Hotel since 1914, and from its Bar Mirador "Roof Garden", a landmark for those who visit our city, you can appreciate exceptional panoramic views of the city and its bay. Near from numerous placer of cultural, historical and touristic value, such as The House of Trova, Diego Velazquez Museum, and the Cathedral; aspects that make Hotel Casa Granda the best choice for those who wish to enjoy a caribbean vacations at the city of Santiago de Cuba, close to history and culture, in the very heart of the Capital of the Caribbean. ... more   less 

Additional Information about Hotel Casa Granda

Address: Heredia No. 201 | entre San Pedro y San Felix, Santiago de Cuba 90200, Cuba
Region: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: $133 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Casa Granda 4*
Number of rooms: 58
Also Known As:
Casa Granda Hotel Santiago De Cuba
Casa Granda Santiago De Cuba
Hotel Casa Granda Santiago De Cuba
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Granda staff and other travellers.
17 questions
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Questions? Get answers from Hotel Casa Granda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from Parque Cespedes are quieter.”
 of 5 bubbles Richard_Saw, 9 Oct 2016 | Read review
“We liked being at the front of the hotel as you could look out onto the park. Its shuttered window opened a bit creakily!”
 of 5 bubbles DublinEdM, 8 Oct 2016 | Read review
“Ask for a quite room not facing the road or the square and preferably higher. Our room was exceptionally quiet”
 of 5 bubbles ChrisV458, 13 Sep 2016 | Read review
“Quiet room in the back of the hotel or high above the square.”
 of 5 bubbles Erwin_Geerts, 9 Aug 2016 | Read review
“Ask for a room overlooking the square”
 of 5 bubbles Jlom2014, 8 Aug 2016 | Read review
5 of 5