We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Melia Santiago de Cuba

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
Travel Alert: Licensing Restrictions Apply More details
Expert photos
Melia Santiago de Cuba
Melia Santiago de Cuba
Panoramas (34)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,169 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 453: English reviews
Galveston Island, Texas
Reviewed 4 days ago NEW

My first visit to Santiago included a 3 night stay here & wished it could have been for more days. Good location, stunning views of the city and mountains from my floor (6) and the roof top bar area. Wonderfully comfortable and exciting -- from the pianists to the entertainment on the top floor. Great pool area and amenities. Elevators...

Review collected in partnership with this hotel
 Report
Helpful?
Thank 486carmen
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear 486carmen: Thank you very much for taking time to share your comments in this unique website. The suggestions and points of views of our guests are our priority taking into account that their comfort and well being constitutes our first premise. We hope you visit us really soon. It will be a great pleasure to welcome you back again....

Bournemouth, United Kingdom
Reviewed 6 days ago NEW

We stayed in Melia only for a one night, whilst we were visiting Santiago for a weekend. The check in was very smooth and the welcome peach juice was absolutely delicious. Our room was on a twelfth floor with an amazing view all over the city. The room was clean, spacious. No issues there at all. I was a bit...

 Report
Helpful?
Thank AlenkaWar
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear AlenkaWar: We are very happy your stay in our facility was so nice. We appreciate very much your comments and hope you will come back some day for more that one night. Santiago de Cuba is a city with lot to see regarding culture and traditions. We are very sorry the food during dinner was not as expected. We...

Scunthorpe, England, United Kingdom
Reviewed 1 week ago NEW

visited during a trip-Very impressed & a speedy check in followed by drinks,Lovely plush hotel and a comfortable bed,Great city location.,evening meal very good,Breakfast could have been better but adequate for our needs

 Report
Helpful?
Thank TOOTINGPOPFRONT
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear TOOTINGPOPFRONT: Thank you so much for your review. It is a real pleasure our hotel Meliá Santiago met your expectations and that it was perfect for you. We are sorry, though, breakfast was not as expected, but we are going to supervise for this service to be as good as the rest. We hope to welcome back in the...

Exmouth, United Kingdom
Reviewed 1 week ago via mobile

On the surface this is a smart cosmopolitan modern hotel, but scratch that surface and it's easy to find poor quality fittings and bad workmanship. We stayed here as an overnight stop, part of a visit from Guardalavaca to Santiago. The room was comfortable , quiet and reasonably furnished (by Cuban standards) in the U.K. This would be a 3*...

 Report
Helpful?
Thank Exmothian1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Exmothian1: Many thanks for taking part of your precious time to post your comments in Tripadvisor. For us it is very important to have this feedback with our guests and keep improving our services. We are very glad to know you liked your room as well as our food during breakfast and dinner. We are very sorry though our...

Ellensburg, Washington
Reviewed 1 week ago

Many groups stay here and those looking for a very nice place that is clean and where everything operates. That's not my cup of tea. I prefer the quaint, character-filled place. For amenities and bars and breakfast, it's superb. For understanding life in Cuba, not really.

 Report
Helpful?
Thank PierreTraveler
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear PierreTraveler: Thank you a lot for your great feedback on Tripadvisor. It's very nice to see that you rate our Hotel as "Top quality¨ We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking the time to share your personal experience and acknowledge our efforts. It is great to see that you have...

Oakland, California
Reviewed 2 weeks ago

If you like Western hotels this will work for you. It is very nice, has a couple of restaurants and very nice pool area. We would stay here no matter where in the world it was. It proves that Cuba does have first world hotels.

 Report
Helpful?
Thank jwhitehouse
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear jwhitehouse: Many thanks for your review. We are so glad you liked our hotel and think it is first class. Thanks as well for your compliments to the pool area. We hope you decide to visit us really soon. It will be a great pleasure to welcome you back again. Kind regards, Oscar Frederik Andersen Stahl

Tring, United Kingdom
Reviewed 3 weeks ago

As with most of Cuba's hotels, unless you pay top dollar - don't expect too much for your money. This is a clean, well-appointed hotel & the service is decent. Our only complaint with the room was a shower leaked onto the floor badly & it was a bit hazardous climbing in & out of the doors in the bath....

 Report
Helpful?
Thank BigBrian_11
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear BigBrian_11, Thank you for taking the time to give us such honest and detailed feedback. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. We are glad to read that you enjoyed your overall stay at our resort. Since our main priority is to make our customers...

Palm Beach Gardens, Florida, USA
Reviewed 4 weeks ago

This is not a bad hotel, but it needs a lot. We had a nice sized room, quiet and well equipped. However the bathroom was moldy, the water pressure and temperature were not reliable and the air conditioning did not work well. View from the bar and balcony on the 15th floor was great, especially at night with the city...

 Report
Helpful?
Thank Mikesflorida
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mikesflorida, Thank you very much for choosing the Melia Santiago de Cuba Hotel for your vacations and for taking the time to share your experience with us. We deeply regret that we could not always meet your expectations like some details in bathroom. We welcome all constructive criticism, as it helps us to improve in the future. Gastronomy has...

New York City, New York
Reviewed 4 weeks ago via mobile

This was the best hotel we stayed during a 2 week tour of the island. Good food, staff, bathroom facilities (no basket required by the toilet) water pressure great. Nice rooftop bar with city view and good musician.

 Report
Helpful?
Thank Robert M
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Robert M: Many thanks for your review. We are so glad we were the best hotel you visited during your stay in Cuba. Thanks as well for your compliments to the staff and to the food. We hope you decide to visit us really soon. It will be a great pleasure to welcome you back again. Kind regards, Oscar...

Arlington Heights, Illinois
Reviewed 30 November 2016

This hotel has a lot going for it, and its inconsistencies can either be considered part of the quirky charms of present-day Cuba or an annoyance; I choose the former! This hotel is well maintained for the most part. Its elevators are somewhat slow and very temperamental - watch out for the "full" light when it illuminates and don't try...

 Report
Helpful?
Thank Teresita_Herndon_VA
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Teresita_Herndon_VA: It was very nice to receive your review. The feedback with our guests is essential for the continuous development of the hotel. We wanted though, to clarify our emergency stairs can be perfectly opened from the inside halls to the exterior and not the opposite for the security of our guests. Thanks for your compliments to the rooms,...

1,148 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (624)
Viewed
View from Room (48)
Viewed
Hotel & Grounds (172)
Viewed
Room/Suite (66)
Viewed
Pool/Beach Area (61)
Viewed
Dining (21)
Viewed
Bathroom (31)
Viewed
Family/Play Areas (3)
Viewed
1:14
Videos (1)
Viewed
Other (221)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (510)
Viewed
Amenities (44)
Viewed
Classic Room (23)
Viewed
Higher Level Classic Room (26)
Viewed
Junior Suite (25)
Viewed
Kids' Pool (3)
Viewed
Lower Pool (14)
Viewed
Presidential Suite (64)
Viewed
Dining (184)
Viewed
Suite (54)
Viewed
The Hotel (61)
Viewed
Upper Pool (12)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Dining (4)
Viewed
Room/Suite (2)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Santiago de Cuba
767.5 km away
Melia Habana
Melia Habana
#2 of 77 in Havana
3,075 reviews
0.0 km away
Sol Hotel
Sol Hotel
#5 of 7 in Oyster Pond
171 reviews
765.3 km away
Melia Cohiba
Melia Cohiba
#3 of 77 in Havana
3,377 reviews
Show Prices
Show Prices
Show Prices
476.8 km away
Iberostar Grand Hotel Trinidad
763.6 km away
NH Capri La Habana
NH Capri La Habana
#4 of 77 in Havana
1,338 reviews
38.1 km away
Club Amigo Carisol Los Corales
Club Amigo Carisol Los Corales
#5 of 12 in Santiago de Cuba
811 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Region: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: $245 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Santiago de Cuba 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Melia Santiago de Cuba reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Melia Santiago de Cuba staff and other travellers.
23 questions
Ask a question
Toronto, Canada
1 month ago
Da Nang, Vietnam
7 months ago

See all questions (23)

Questions? Get answers from Melia Santiago de Cuba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Since this is in a quiet neighborhood and back from the street, noise should not be an issue.”
 of 5 bubbles jwhitehouse, 7 Jan 2017 | Read review
“anything over the 6th is fab”
 of 5 bubbles wobbly_bob, 23 Nov 2016 | Read review
“High is good!”
 of 5 bubbles IanGBradford, 21 Oct 2016 | Read review
“My room was facing the entrance I loved it.”
 of 5 bubbles DharmaK, 10 Sep 2016 | Read review
“Get a junior suite it gives you 24/7 free internet access which is amazing for Cuba!”
 of 5 bubbles R8206LPjoshuas, 29 Jul 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay