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Islazul Hotel San Juan

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Islazul Hotel San Juan
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75 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Level Contributor
95 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago

Located beside San Juan hill historical site outside the city center. Relatively long walk or taxi to get to the center. Problem was that it many times was hard to get a taxi at hotel. OK rooms, relatively clean. Breakfast OK. Staff friendly. WiFi in lobby and poolside. Nice pool.

Thank magnusgi
Edegem, Belgium
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

I think this hotel won the first price in the contest for the most ugly and unpleasant place to stay in Cuba. The staff must have been trained to displease customers the way they do... . Breakfast starts if and when personnel pleases... .

Thank Francois R
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

I arrived at Villa San Juan with 6 other family members to enjoy the swimming pool service. First of all, nobody could swim until 10 am. We had arrived half an hour before and had to wait. While waiting, we went to see the pool quality. It's completely eroded and lack of paint. At 9:57 am we proceeded to purchase... More 

Thank ibojvperez
Edegem, Belgium
Level Contributor
621 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 12 October 2016

Not a hotel you would like to stay for a whole week. The room was OK but really nothing special, even a little bit old fashioned. The breakfast buffet offered quite a big choice and the staff was friendly. To down town it's about 4 km.

Thank Hugo_Nina
Milan, Italy
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 August 2016 via mobile

Seriously, I don't know what to think. It looked ok from the outside, then a big average in the lobby, in the end a disaster in the room. Old, dirty and dusty. There is a swimming pool which I am not even sure they clean. Breakfast was disguisting. No way for me.

Thank _tatywood
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 July 2016

I stayed here on our 9th day of touring Cuba. Unfortunately our room was placed on a corner by a busy corridor. So was noisy and staff ventured for their breaks near our room. As a Buddhist I chant every morning and evening, and decided to chant on the space outside the back of the room. The staff carried on... More 

Thank Callie66
Lisse, The Netherlands
Level Contributor
312 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 May 2016

close to the zoo, so don't be alarmed if you can hear the lions at night. They have a great pool, rooms are old and not well maintained. It's an okay hotel. Breakfast is not so great, really if other places offer a lot better quality, then why can't they here??

Thank Harry C
Level Contributor
155 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 May 2016

Property in need of renovation, unhelpful reception staff, safe is extra, breakfast is ok in very old fashioned room, great pool, noisy at night. About 10 minutes taxi from town. Paid for wifi as in rest of Cuba

Thank TravellerDWM
Riyadh, Saudi Arabia
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 April 2016 via mobile

I have been staying at this hotel since 2011. It is conveniently located outside the town center (about 3 km) but has the advantage that you are in a quitter location away from the hustle and bustle of the town center. The hotel has a 3 star rating so do not expect five star services. Having said that, all staff... More 

Thank eddiejohnf
Sydney, Australia
Level Contributor
308 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 22 April 2016 via mobile

I was with a small tour group & our original hotel could not take us one night (regardless of having a booking confirmed, the authorities can just change things at will here in Cuba) so we stayed at this establishment. It is a pretty basic hotel which I would not recommend. It is about a 15 minutes drive to the... More 

Thank ozallan

75 photos of this hotel

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Hotel & Grounds (40)
Room/Suite (4)
Pool/Beach Area (6)
Dining (6)
Family/Play Areas (1)
Bathroom (2)
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Management photos: Courtesy of the property manager

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  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Parking

Additional Information about Islazul Hotel San Juan

Address: Carretera de Siboney, km 1.5 | Reparto Santa Bárbara, Santiago de Cuba, Cuba
Region: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: $97 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Islazul Hotel San Juan 3*
Number of rooms: 111
Also Known As:
Islazul Hotel San Juan Santiago De Cuba
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Questions & Answers

Here's what travellers have asked, with answers from Islazul Hotel San Juan staff and other travellers.
1 question
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Questions? Get answers from Islazul Hotel San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room close to the pool area unless you like to hear the loud music.”
 of 5 bubbles magnusgi, 27 Nov 2016 | Read review
“Avoid rooms overlooking the zoo at the back unless you like animal noises during the night and a rather unpleasant smell.”
 of 5 bubbles snogaroonies, 11 Jun 2015 | Read review
“You can use the computers in the lobby of the hotel.”
 of 5 bubbles OldPortBB, 22 Apr 2015 | Read review
“Ask for a room where you can't hear the lions.”
 of 5 bubbles 962ileanap, 15 Apr 2015 | Read review
“Avoid poolside rooms if want to avoid being disturbed by 24 hour pool bar.”
 of 5 bubbles MontyFriendsAbroad, 6 Dec 2014 | Read review
5 of 5