Club Amigo Carisol Los Corales
Club Amigo Carisol Los Corales
Carretera de Baconao Km 52, Santiago de Cuba Cuba
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About
#1 of 1 all-inclusive in Santiago de Cuba
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Resort consisting of two hotels (Carisol and Corales) with a total of 310 rooms, 4 swimming pools (2 for adults and 2 for children, beach, 2 lobby bar, 2 pool bar, one beach bar, pizzeria, 2 restaurants a la carte (Cuban and sailor), 2 buffet restaurants, serving food and drinks 24 hours, day and night entertainment
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Property amenities
Free parking
Paid internet
Pool
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Airport transportation
Internet
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Shuttle bus service
Room features
Air conditioning
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
Spanish
Location
Carretera de Baconao Km 52, Santiago de Cuba Cuba
Getting there
Antonio Maceo Intl Airport
38.6 km•
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Mariana Grajales Airport
39.5 km•
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Rental Cars
1 Restaurant
within 10 kilometers
1 Attraction
within 10 kilometers
Reviews
Traveller rating
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- 326
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- 146
- 97
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Detailed Reviews
Being in our late twenties my wife and I were easily the youngest couple by at least 20 years. That being said we had a fantastic time and will be back.
We stayed on Los Corales side of the sister resorts. Our room was in need of updates but it was good enough to sleep, shower and put your bathing suit on in. Didn't bother with the in room safe and instead opted for our locked suitcase and just kept the key with our room key (which is an actual key) with no issue.
Breakfast was always good, omelette station was fantastic with Elizabeth always fast and smiling. Lunch with burgers, hot dogs, pizza was always fast and easy. Dinner with two hot stations, rice, potatoes, and a mix of other dishes was always good. Anything on the buffet was typically not hot, but there was always enough food.
Francesco, Ivan, Jorge, Santos and Dennis at the pool bar are the highlight of the resort. Sat at the pool bar from 10-5 except lunch most days. Lots of pool activities like dancing, volleyball and "Olympics". Bingo at 5pm is a huge hit. Walked the beach almost every morning and night and it is pretty amazing. Bring water shoes if you want to venture in the dark areas of water. Lots of locals but they are typically very friendly and not pushy. Coffee is delicious. We never ran out of things to drink (beer, mixed drinks etc). There is a show every night at 930pm and then a disco from 11pm to 2am. Bottle water was available first thing in the AM but they would run out fast (stock up). Tap water was fine to drink. The store on the Carisol side seemed to be more reliant for being open. We tipped generously and bought souvenirs, only changing over what we needed for a couple days at a time. Spent about 300 CAN (200ish CUC) total arrival to departure and we could have spent less. Overall, you get more than what you pay for. Service and weather make up for anything lacking.
We stayed on Los Corales side of the sister resorts. Our room was in need of updates but it was good enough to sleep, shower and put your bathing suit on in. Didn't bother with the in room safe and instead opted for our locked suitcase and just kept the key with our room key (which is an actual key) with no issue.
Breakfast was always good, omelette station was fantastic with Elizabeth always fast and smiling. Lunch with burgers, hot dogs, pizza was always fast and easy. Dinner with two hot stations, rice, potatoes, and a mix of other dishes was always good. Anything on the buffet was typically not hot, but there was always enough food.
Francesco, Ivan, Jorge, Santos and Dennis at the pool bar are the highlight of the resort. Sat at the pool bar from 10-5 except lunch most days. Lots of pool activities like dancing, volleyball and "Olympics". Bingo at 5pm is a huge hit. Walked the beach almost every morning and night and it is pretty amazing. Bring water shoes if you want to venture in the dark areas of water. Lots of locals but they are typically very friendly and not pushy. Coffee is delicious. We never ran out of things to drink (beer, mixed drinks etc). There is a show every night at 930pm and then a disco from 11pm to 2am. Bottle water was available first thing in the AM but they would run out fast (stock up). Tap water was fine to drink. The store on the Carisol side seemed to be more reliant for being open. We tipped generously and bought souvenirs, only changing over what we needed for a couple days at a time. Spent about 300 CAN (200ish CUC) total arrival to departure and we could have spent less. Overall, you get more than what you pay for. Service and weather make up for anything lacking.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip: Rooms in the 300 block are close to the pool which are easier for getting changed and bathroom...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was our second time staying at Amigo Carisol Los Corales, previously 3 years ago. We said we would never return due to a variety of issues but decided to anyways because of the $650 price tag. Im glad we gave it another try, this time was much better! We had a great week!!! We stayed on the Carisol side in a suite which was nice and big. They say the suites are renovated, although the decor appeared it was from the 90’s , but I do think the bathrooms were redone in last few years. The suites were clean, big, comfortable and a nice upgrade. After seeing the bungalows on Los Corales side i would say they have a better ocean view and are closer to most resort amenities then the suites, but I have to say the suites were great. Carisol side is perfect for those wanting solitude, and we did enjoy! We pretty much had the buffet and pool to ourselves, where as the Los Corales side was more lively and had daily pool activities and night shows... its only a 10 minute walk over and we did enjoy a mix of the two sides. The food was so much better this time than a few years ago, and the pizza bar on Los Corales side was delicious. The staff were fantastic and attentive to guests needs. The hotels looking a bit old and tired but for a good price its worth a visit as long as you go expecting a basic 3 star. The beach is terrible, not what its like in other parts of Cuba...It’s rocky and full of seaweed. The pools were always clean and lots of chairs available on Carisol side, but Los Coralis could use more chairs. There are many wild dogs and horses wandering around the resort which adds to the charm you don’t see elsewhere. The hotel also offers a Free day trip to Santiago on Saturdays which is well worth it but book upon arrival to get a spot! We had a great family vacation and give praise to the staff! A special shout out to Juan at the Carisol Pool bar and Amelia for organizing our A la Cart meals and attending to anything we needed. I will say the A La Carts were some of the best meals Ive had at any resort in Cuba!! Overall a wonderful week, clean comfortable accommodations, decent food, the best Pina Coladas in Cuba, and fantastic employees who go out of their way to please guests. If the price is good, you enjoy somewhere off the beaten path, you go expecting a basic 3 star, you dont need a good beach, and you want a relaxing week then this is the place for you! Thanks to Amigo Carisol Los Corales for making our family vacation an enjoyable one!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was my second visit to this property, since 7 years ago. The buildings are old and in disrepair. The roof is leaking in many places, so if you happen to be on the second floor, have a bucket ready in case it rains. I had a leak, fortunately it rained only one day, on the 24 of Dec..Any repair you will need takes time; be persistent, but polite.
The lagune at the hotel entrance is very dirty, with garbage floating on. Realy an eye sore for the hotel. I noticed it when arrived at the hotel.
I found the food to be quite good and tasty. The chef and the restaurant manager desere credit. They are very well organized. The buffet is well stocked and frequently replenished with small portions.
The stuff is pleasant and accommodating. The gym is dysfunctional. The machines are disconnected most of the time and to find the stuff to connect them is a hassle..
Coffee at the 24 hour bar is excellent and the stuff supper. We had some problem with water; Mainly the pumps broke down and the spare part was hard to come by.
On the whole, I had good time and might return some time in the future
The Christmas dinner fiesta was really fantastic. Thank you, I was impressed.
There was no phone in the room. The AC and fridges are very old and rusted.
Stayed second part of December/19
The lagune at the hotel entrance is very dirty, with garbage floating on. Realy an eye sore for the hotel. I noticed it when arrived at the hotel.
I found the food to be quite good and tasty. The chef and the restaurant manager desere credit. They are very well organized. The buffet is well stocked and frequently replenished with small portions.
The stuff is pleasant and accommodating. The gym is dysfunctional. The machines are disconnected most of the time and to find the stuff to connect them is a hassle..
Coffee at the 24 hour bar is excellent and the stuff supper. We had some problem with water; Mainly the pumps broke down and the spare part was hard to come by.
On the whole, I had good time and might return some time in the future
The Christmas dinner fiesta was really fantastic. Thank you, I was impressed.
There was no phone in the room. The AC and fridges are very old and rusted.
Stayed second part of December/19
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Date of stay: December 2019
Value
Location
Service
Room Tip: I like building #3 second floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I absolutely loves this little gem! Beautiful rural scenery, with the Sierra Maetra mountain range to one side and the ocean to the other. Hard to beat the staff and other locals, offering horse and buggy rides to the nearby lagoon and aquarium. Rooms are clean and have everything you need for a comfy stay. Food is simple but consistently good. The only change I would like to see them make is getting rid of the plastic cups and straws that are offered at the pool bars, and the disposible stir sticks served at the lobby bars. I have reached out to the hotel to offer to help them purchase reuseable plastic cups. Lots of guests brought their own travel mugs, which I would encourage all potential guests to do. Looking forward to returning once this change has happened :)
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip: The junior suites rooms are on the Carisol side and closest to the ocean.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am in Carisol Los Corales now… Unfortunately.
Stay away ! Stay away ! Stay away!
According to Cuban low, it is prohibited to rent accommodation to tourists without hot and cold water.
It took three days to me to get hot water in my room. Then we (not only me but many tourists) start experience sporadic disconnection of cold and hot water… Cuba is a tropical country. If you cannot flash a toilet it becomes a grate trouble.
As a conclusion: this hotel is running illegal business! Selling this “packages” Canadian companies participate in illegal business! Shame on Canadian companies!!!
There is no sense to discuss anything else answering questions about "evening entertainment", etc...
Hotel doe not provide "must have" things.
Stay away ! Stay away ! Stay away!
According to Cuban low, it is prohibited to rent accommodation to tourists without hot and cold water.
It took three days to me to get hot water in my room. Then we (not only me but many tourists) start experience sporadic disconnection of cold and hot water… Cuba is a tropical country. If you cannot flash a toilet it becomes a grate trouble.
As a conclusion: this hotel is running illegal business! Selling this “packages” Canadian companies participate in illegal business! Shame on Canadian companies!!!
There is no sense to discuss anything else answering questions about "evening entertainment", etc...
Hotel doe not provide "must have" things.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amarilis G, Director Comercial at Club Amigo Carisol Los Corales
Responded Feb 20, 2020
Dear Guest, The Management and the staff of our resort are sending you our apologies for the inconveniences you endured during your holidays with us. The hotel does count with the hot water system. For the conservation of the enviroment, the instalation was passing through the change to the solar panel system, unfortunately during the period you were staying at the Resort. Perhaps, if you had given us the possibility to assist you in our Public Relation office, we could have explained to you better the entire situation. We suggest you to visit us again and give us the chance to reverse your opinion about the hotel. Warm regards from Club Amigo Carisol-Los Corales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we arrived as a family of three we were informed that there was a booking for only two people despite having receipts that said otherwise. We were put into a two person room which we were thankfully able to switch out of the next day. Many rooms were flooded and we were put in carisol, which is pretty much the overflow resort and was in significant states of disrepair.
The water was out for days at a time and there was frequent power outages. It is difficult to enjoy your meals when you know the staff have no water to prepare food or even wash their hands. At night there was no lighting making it difficult to get from place to place without a flashlight. The food was not great and the ‘gym’ was non functional.
We were not provided with water in our rooms like in most places in cuba and were often served tap water at the bars and buffet. This could have been a reason why everyone in our group returned home with a nasty stomach bug.
I have been to Cuba 11 different times and this is the only resort I would never return to or recommend. The one redeeming factor was the many very lovely stray dogs as well cats, horses, and donkeys.
The water was out for days at a time and there was frequent power outages. It is difficult to enjoy your meals when you know the staff have no water to prepare food or even wash their hands. At night there was no lighting making it difficult to get from place to place without a flashlight. The food was not great and the ‘gym’ was non functional.
We were not provided with water in our rooms like in most places in cuba and were often served tap water at the bars and buffet. This could have been a reason why everyone in our group returned home with a nasty stomach bug.
I have been to Cuba 11 different times and this is the only resort I would never return to or recommend. The one redeeming factor was the many very lovely stray dogs as well cats, horses, and donkeys.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Found this vacation still enjoyable but definitely the most lacking. Been to Cuba 15 times. Our reception was lacking, as was initial communication, and we had to be relocated. It was a struggle to receive acceptable accommodation for joining family.
The food selection sparse but improved and we had to go to Corales for dinner, wifi cards, bookings; a definite concern for some. The chefs did a wonderful job cooking and filling trays despite the constant lack of water/hydro the first 5 days, including Christmas Eve. Proper sanitation was concerning and,despite precautions and Ducarol, all of us caught a stomach bug. There were shortages of tableware, wifi cards, pesos, and toilet paper.
On the bright side, the staff was cheery, pleasant and willing to please with the exception of the desk manager (Alexander). Pedro, the Hola Sun rep, was more than awesome and bent over backwards. The horseback riding enjoyable, as was the snorkeling (need fins as there are reef currents, lionfish) and the paddleboat fishing. The garbage bucket worked nicely to fetch water, the maids and bar staff did their best. The beach was the best place to be with lots of shade available and chairs to sit, fun kayaks and a great coconut beach bar. My daughter loved the dogs, donkeys and other animals.
Sad to see that the fabulous stone buildings are about to be lost to neglect. The resort still has potential. The trees and the mountains are the most beautiful in Cuba that I’ve seen.
The food selection sparse but improved and we had to go to Corales for dinner, wifi cards, bookings; a definite concern for some. The chefs did a wonderful job cooking and filling trays despite the constant lack of water/hydro the first 5 days, including Christmas Eve. Proper sanitation was concerning and,despite precautions and Ducarol, all of us caught a stomach bug. There were shortages of tableware, wifi cards, pesos, and toilet paper.
On the bright side, the staff was cheery, pleasant and willing to please with the exception of the desk manager (Alexander). Pedro, the Hola Sun rep, was more than awesome and bent over backwards. The horseback riding enjoyable, as was the snorkeling (need fins as there are reef currents, lionfish) and the paddleboat fishing. The garbage bucket worked nicely to fetch water, the maids and bar staff did their best. The beach was the best place to be with lots of shade available and chairs to sit, fun kayaks and a great coconut beach bar. My daughter loved the dogs, donkeys and other animals.
Sad to see that the fabulous stone buildings are about to be lost to neglect. The resort still has potential. The trees and the mountains are the most beautiful in Cuba that I’ve seen.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a typical Cuban resort only made better by the great workers and bartenders at the resort. The rooms are basic but clean, you do need water shoes for the sea the pool is good. The pool bar is the most fun place, Francisco, Ivan, Dennis, Jorge and Santos are the best bartenders. They make the best drinks and are always laughing and making jokes, they really make you feel welcome and glad to see you. The food at the buffet was ok but never hot so it kind of lost its flavor because of it. I am not a fan of cold pork beef and chicken and a big disappointment when they had very little fresh fruit, that I really missed. They do seem to have more senior citizens then anyone else. It would have to be a really really cheap price for me to return.
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Date of stay: February 2020
Rooms
Location
Service
Room Tip: higher floors or bungalows
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enjoyed the beach and the restaurants. We also enjoyed the Catamaran trip to the city and the tour. Awesome lobster meal was prepared for us by the chef and the bartenders were very friendly. Liked the fact that we had access to the internet via a prepaid card.
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yesterday we have just arrived from Cuba. We have been to Santiago de Cuba at Club Amigo Carisol Los Corales. This place is a charm at its best for us. We love everything there...the ocean, air, people...We feel great love, respect, and gratitude for all managers and employees of the resort. We hope to see everyone who took care of us this year next year as well and sincerely wish wellness and well-being to them!
Olga and Svetlana
Olga and Svetlana
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
definietly. kayaks too and sometimes a smaller sail boat. the bigger sail boat rides are free. they also have a pedal boat with a water slide on it. lol
forgot to post. 2 pesos for 2 hrs. only good for a week sos don't get more. carol e.
The Corales resort side is just nicer. We heard that the Carisol side was still in a state of repair due to the hurricane that went through a few years ago. We were given a room on that side when we arrived and it was not very good. My husband would not stay in the room. We then got a room in the 500 block across from the pool on the Corales side and it was much better. I don't know much about the bungalows but they are bigger so could house several people. Tip in pesos or Cdn $, and you will get a nicer room.
Just one room plus bathroom.
…
"The Carisol section is much quieter than the Corales section. Junior suites are very nice."Read full review
"Rooms in the 300 block are close to the pool which are easier for getting changed and bathroom breaks."Read full review
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ALSO KNOWN AS
club amigo carisol los corales hotel santiago de cuba, hotel amigo carisol los corales, amigo carisol los corales hotel
LOCATION
CaribbeanCubaSantiago de Cuba ProvinceSantiago de Cuba
NUMBER OF ROOMS
310
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Club Amigo Carisol Los Corales
Which popular attractions are close to Club Amigo Carisol Los Corales?
Nearby attractions include Aquarium Baconao (2.5 km).
What are some of the property amenities at Club Amigo Carisol Los Corales?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Club Amigo Carisol Los Corales?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Club Amigo Carisol Los Corales?
Yes, free parking is available to guests.
Are there opportunities to exercise at Club Amigo Carisol Los Corales?
Yes, guests have access to a pool during their stay.
Does Club Amigo Carisol Los Corales have airport transportation?
Yes, Club Amigo Carisol Los Corales offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Club Amigo Carisol Los Corales have any great views?
Yes, guests often enjoy the ocean view available here.
Is Club Amigo Carisol Los Corales accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.