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Grand Memories Varadero

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Grand Memories Varadero
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1,599 Reviews from our TripAdvisor Community

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Showing 1,034: English reviews
Toronto, Canada
Reviewed today NEW

We arrived on Dec. 25, 2016 in the evening for a 5 day stay. The safe in the room wasn't working. We spent the whole morning (4 hours) on Dec. 26 waiting for somebody to fix it since they will not do this without somebody present in the room. Then we had to go back and forth to the lobby...

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Thank johnsimon666
Winnipeg
Reviewed yesterday NEWvia mobile

Late entry. I found out about this resort from a coworker, and she was right!! This place was great!! We stayed in the superior diamond club, and it was wonderful!! We only had problems with the phone, could barely gat a call in only twice, not out. We waited till late night to take warm showers, and hoped for the...

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Thank MonicaZ6996
London, United Kingdom
Reviewed 2 days ago NEW

Its always hard to get an idea from reading other holiday makers reviews as every body's expectations are different So here we go with mine, We booked this very last minute with Thomson's as needed some sun and ended up at Grand Memories Varadero, This Hotel as mentioned by other holiday makers does need a good referb but still has...

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3Thank Lee f
General M, Director General at Grand Memories Varadero, responded to this review

Dear Lee, We are sorry to read your experience after your visit at our hotel. We are glad you like our facilities as well as the quality of the food at the buffet. On the other side, we apologize for the big lines to get service in the bars. We will carefully analyze your comments with the departments involved to...

Reviewed 3 days ago NEWvia mobile

The food was excellent but the rooms were not very good. The first room we were booked into had no hot water and the was mould was so bad there were mushrooms growing on the bathroom baseboards. The hotel was very good about us switching rooms and our upgraded room was a lot better but it still had issues like...

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1Thank Tasha Y
General M, Director General at Grand Memories Varadero, responded to this review

Dear Tasha, Thank you very much for sharing your experience at our hotel. We are very sad to read that your room haven't met your expectations. However, we are glad to read that you were happy with your upgrade. We hope we could welcome you again soon in the near future, Sincerely, General Manager.

Elkhorn, Wisconsin
Reviewed 3 days ago NEW

When in Cuba, this is a comfortable place to stay. The food is plentiful, the rooms are clean (yet a tad run down), the swimming pools are nice, the bars are overflowing with rum! The ocean beach is beautiful to stroll on and very safe for a singe female. Don't get me wrong, the men are appreciative of women sending...

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2Thank 91_k12
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you for providing your feedback after your recent stay at Grand Memories Varadero. We are pleased to read that you had a great trip and you enjoyed the the beach, the pools and our variety of food. We hope we could welcome you again soon in the near future, Kind regards, General Manager.

Boston, Massachusetts
Reviewed 3 days ago NEW

We travelled to the typical AI resort in Varadero with thoughts of notto spend all 7 days on thesandy beach, but rather experience something different.There were 2 families (3+2 all adults) in our party. Hotel with all grounds was very nice with typical to Cuban AI buffet style restaurant with a decent selection of food. I would add more fruit...

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2Thank beabo1
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you for sharing your experience after your recent stay at Grand Memories Varadero. We are pleased to read that you had a great trip. We also appreciate your suggestions regarding the variety at the buffet. We hope we could welcome you again soon in the near future, Best wishes, General Manager.

Swansea, United Kingdom
Reviewed 3 days ago NEW

From arrival till the day we left the staff could not do enough to help, the atmosphere in the hotel was fantastic, bars open early and close late. cocktails are a must,but be aware of the water, you are advised to drink bottled water,tap water does give you a few problems , the rooms were cleaned everyday by cleaners who...

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2Thank Terry A
General M, Gerente at Grand Memories Varadero, responded to this review

Dear Terry, Thank you for sharing your experience on TripAdvisor. We are pleased to read the staff couldn't do enough for you and you enjoyed our delicious cocktails. On the other side, we regret that you haven't met your expectations regarding the food. We hope we could welcome you again soon in the near future, Kind regards, General Manager.

Reviewed 3 days ago NEWvia mobile

This was our 6th year in a row to Cuba this hotel and beach was not the best. Cayo santa Maria is way more beautiful. The service was not great here. When you have to wait in line for supper for an hour to find no food in the trays it's maddening . I would not return here

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1Thank Rochelle F
General M, Director General at Grand Memories Varadero, responded to this review

Dear Rochelle, We are very sad to read that you haven't met your expectations at our hotel. We will share your comments with the departments involved to keep improving the quality of our service. Warm regards, General Manager.

Toronto, Canada
Reviewed 3 days ago NEWvia mobile

The Grand Memories resort was beautiful. Our rooms were spacious and very clean. The food was very good and staff were great. While having breakfast one morning I told the waitress that I liked her earings. The next morning she brought me a pair. She was so sweet. The only issue I found with the resort is that it was...

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2Thank 521PatriciaH
General M, Director General at Grand Memories Varadero, responded to this review

Dear Patricia, We are glad to achieve that you have enjoyed your holiday at Grand Memories Varadero. We are pleased to read that you enjoyed the professional service of our staff and the qualtiy of food. We thank you very much for your comments as for your opinion will help us to improve the quality of our service, We hope...

Reviewed 3 days ago NEW

Stayed at this resort with my wife and friends between Jan 7-15 ... my favour part right from the beginning was the feeling that staff members were doing us a favour EVERYTIME we asked for anything. Dining room servers were actually seemed to be annoyed when they were asked for "service" UNBELIEVABLE attitude! ... almost impossible to communicate in english,...

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4Thank TM G
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, First of all, we would like to apologize for the issues you mentioned. We are very sad to acknowledge that you haven't met your expectations regarding the service. By no means, the attitudes you mention are in our standard and we are going to share your experience with the departments involved in order to make the necessary adjustments....

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Breakfast included
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more. ... more   less 

Additional Information about Grand Memories Varadero

Address: Km 18.5 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $178 - $393 (Based on Average Rates for a Standard Room)
Number of rooms: 1110
Reservation Options:
TripAdvisor is proud to partner with Hotel.de so you can book your Grand Memories Varadero reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Spa Hotel in Varadero
#25 Top resorts Hotel in Varadero
#27 On the Beach Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Grand Memories Varadero staff and other travellers.
537 questions
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Questions? Get answers from Grand Memories Varadero staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are a few buildings to choose from. Getting away from the main bars and restaurants and nearer the beach, seems to be a bit quieter.”
 of 5 bubbles 91_k12, 17 Jan 2017 | Read review
“Buy a Club to avoid lineups”
 of 5 bubbles beabo1, 17 Jan 2017 | Read review
“Best rooms are closer to reception area,futher away they looked a lot older.”
 of 5 bubbles 756terrya, 17 Jan 2017 | Read review
“Noisy till about 6pm around the main pool and winner towards the sea. If you want quite opt for near the quiet pool”
 of 5 bubbles Ltemperley, 17 Jan 2017 | Read review
“Building 21 was great - toilets worked, toilet paper provided, air con worked, good location, hot water, great maid service.”
 of 5 bubbles ChesterCatTravels, 17 Jan 2017 | Read review
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