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Starfish Cuatro Palmas

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Starfish Cuatro Palmas
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950 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Thompson, Canada
2 reviews
Reviewed yesterday NEW via mobile

Very well maintained. Good quality food. The staff are excellent they go that extra little bit for guests. Also very personable. Good entertainment. Beautiful beach. Right in downtown so lots to do. We would highly recommend this resort for couples like us on a honeymoon but can also say it would be quite enjoyable for families as well.

Helpful?
Thank tmmirus
Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

Spent 2 weeks in November and also in May 2016 the staff is excellent also the food is plentifull' the management team Felix and David are working like 16 hrs a day 6 days a week to make sure that our vacation experience is the best as possible The hotel is clean and they are slowly remodelling the cuba restaurant... More 

Helpful?
1 Thank enerdramis
burlington
2 reviews
Reviewed 6 days ago NEW

Great location walking distance to everything. I stayed in Economy room across street and room was a 30 second walk away, room was brand new and spotless. Food is terrific and beach is great. Spoke to General Manager David about a return with family in April he was very charismatic and proud of his resort. The only thing the hotel... More 

Helpful?
Thank Howyoodoin
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments about the hotel and the services. Thanks as well for your score which help us to carry on with the same motivation and the main aim of improving and get better day by day to guarantee the best service to our guests and friends. hope to see you again on april with the... More 

Mckinney
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We booked two rooms in the non all-inclusive section, it included free breakfast. We purchased the all inclusive bands when we arrived. It wasn't really necessary because food and drinks in the area were pretty cheap and better than the resort options. This is a 4 star resort by Cuban standards, but closer to an old LaQuinta in the US.... More 

Helpful?
4 Thank Shani S
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thanks for your comments. We take note of all of them, specially what you consider is not up to your expectations. We will continue working day by day as we have been doing for almost two years to improve our services and ensure a happy stay for all our guests. It will be a great pleasure to have you here... More 

Winnipeg, Canada
1 review
Reviewed 1 week ago

Located right in the middle of the action. As a multiple time visitor to Cuba and Varedero, this hotel has everything to offer when it comes to an enjoyable vacation. If you are a resort type person who likes the comfort of an all inclusive beach and pool retreat, this place has it all. Lots of bars with many drink... More 

Helpful?
Thank jevans35
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thanks for your comments and your rating. We always try to offer the best possible service to guarantee a happy holiday to our customers. Let me tell you that the problem of the small denomination has nothing to do with the hotel or its workers as per your happiness and positive comments about our job is the best tip we... More 

Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

My first problem in the hotel was even before check in, the rude receptionist told me that she couldn't allow me to make the check in with my another passport, that she only allow check in to cubans with their cuban passport (yes cubans are discriminated even in their country). I did my check in online and they didn’t bother... More 

Helpful?
1 Thank Jose B
Toronto, Canada
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

In the 1990's this centrally located hotel was one of the best spots to stay in Varadero. Beach vendors have been pretty much prohibited so there is very little harassment now but if you stay here, you may be disappointed in the barely passable food offerings and poorly maintained accommodations. There are plenty of food offerings but the preparation is... More 

Helpful?
1 Thank sirjuan007
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

I would like you to see all the improvements we have already made from your last visit about one year ago. We have been working and improving most of the installations and general facilities since we took over the management of the hotel in order to guarantee a better service to our guests. At your disposal and waiting your visit,... More 

Frankfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Hotel in the middle of Varadero - Food is very good. The buffet for breakfast and dinner has a broad variety to choose from (fish, meat, vegetables, sweets, fruits). The service personal is very nice and the service is very good. The hotel is older, but after the change to Starfish renovation is going on. But this does not disturb... More 

Review collected in partnership with Galahotels.com

Helpful?
2 Thank SwClaudia
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments and punctuation. I am happy to know from your comments that you have enjoyed your stay with us and it will be a pleasure to see you again and show you the improvements that we continue to make in the rooms and accommodations in general Looking forward to seeing you again, receive my... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

We just got back from a girl’s vacation at Cuatro Palmas. The 6 of us had a memorable fun-filled holiday. Great location, walking distance to local bars and shopping. A special thanks to the Animacion team, the bartenders, the lifeguards, the restaurant staff, the pool staff and to David & his Management team for making our holiday experience unforgettable. See... More 

Helpful?
7 Thank Amigas_Nov2016
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments and score. Thanks in the name of our staff which work hard to guarantee an unforgettable holidays to our guests and friends. Of course it is much easier when costumers come to enjoy and to get a funny time in a group like yours. Otherwise receive once again my thanks and regards. Looking... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago via mobile

Just returned from my holidays at the Cuatro Palmas. I will start with the positive items, the staff was extremely friendly to the exception of the front desk. Getting a chair at the beach was easy enough even with the fact that the hotel was fully booked. My room was nice, clean and bed extremely confortable. The beach was wonderfull... More 

Helpful?
5 Thank Mel D

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Starfish Cuatro Palmas is an all-inclusive retreat nestled along the sandy beachfront of Varadero, Cuba. Guests will immediately be drawn to the picturesque surroundings – patioed courtyard, red roofs and tropical gardens. Quality accommodations, great dining, daily activities, bar, pool, live music and evening shows fulfill the criteria for an unforgettable Caribbean vacation destination. ... more   less 

Additional Information about Starfish Cuatro Palmas

Address: Avenida 1ra entre 60 y 64, Varadero, Cuba (Formerly Hotel Cuatro Palmas Varadero)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $142 - $726 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Starfish Cuatro Palmas 4*
Number of rooms: 312
Also Known As:
Mercure Cuatro Palmas Varadero Hotel Varadero
Mercure Varadero
Hotel Style:
#1 Best Value Hotel in Varadero
#6 On the Beach Hotel in Varadero
#7 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Starfish Cuatro Palmas staff and other travellers.
302 questions
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2 months ago

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Questions? Get answers from Starfish Cuatro Palmas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“don't be afraid of economy rooms they are newly renovated and close by”
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