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Starfish Cuatro Palmas

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1 room 2 adults 0 children
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Starfish Cuatro Palmas
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997 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Varadero
Reviewed 2 days ago NEW

We booked for 2 nights superior but got a room with cucarachas oposite a disco, which is not even standard. After moving it was a little better far far from superior. You don't get what you pay for!!!!

Review collected in partnership with Galahotels.com
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1Thank 42margitd
Manitoba
Reviewed 2 days ago NEW

This is by far the hardest Trip advisor review I have had to write, but I will do my best to describe our experience honestly. This was our fourth trip to Varadero. We chose to stay at the Starfish Cuatro Palmas as we have been wanting to experience staying in the heart of the town and the vibe this location...

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4Thank LeighManitoba
Reviewed 3 days ago NEWvia mobile

Hotel was perfectly situated close to the city center. The beautiful beach was full of pelicans. Drinks and food were good too. Bar was opening 24 hour. The Animators and staff were very friendly. Room was clean, but towels was not changed every day. I was very satisfied and truly recomend this lovely place.

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4Thank veronikab993
Memphis, Tennessee
Reviewed 5 days ago NEW

The positive reviews perplex me. I do not understand how anyone could rate this hovel as anything more than 2 stars. I took away an extra star because they tried to dupe me by first putting me into an older crappier room even though I had booked a superior room in the newer colonial section. While I was warned that...

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1Thank azypather
Sydney, Australia
Reviewed 1 week ago NEW

It's an all inclusive resort that gives you a plastic wristband on check-in, allowing you unlimited access to all food and drinks 24/7. We spent just 1 day and 1 night (in a superior room) as we'd heard the white-sand beaches of Varadero were not to be missed. For us, 1 night was ample. Staff were lovely, food was plentiful...

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1Thank lucya82
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments. It is a pleasure to read that you have enjoyed your stay among us. We work with the main goal of making the most enjoyable stay to all our guets. Receive our best regards

Reviewed 1 week ago via mobile

This is our 3rd time back to this resort,there are a few little things but all in all it's a great place. Our rooms were always great,the staff are very nice and helpful the food is ok always the same but it's guess you can only have so many options available. The bar in the back run by Abel is...

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4Thank Rodney C
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for all your comments and score. Specially thanks for the comments about members of our staff as it is a pride and a motivation to continue working with the same effort and energy that from the first day. We are looking forward to seeing you soon once again among us to show you all our improvements...

Calgary
Reviewed 2 weeks ago

Our second time to Varadero, 11th time to Cuba, first time at this beautiful resort. We had a great time and enjoyed every moment of our stay. Everybody (staff) was super friendly and very nice. Special thanks to Miguel (resort entertainer), who made my husband (Alexander) and kids smile every time we passed by. We were impressed with cleanliness of...

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8Thank Alina_SCalgary
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for all your comments and your score. Thanks for the comments about the hotel, the service and the staff, which feel proud reading them for the recognition for a well done job. We look forward to seeing you soon. Meanwhile, receive my best regards

Reviewed 2 weeks ago via mobile

We found the staff to be rude and unhelpful. We asked to speak to the management team and were told they would not speak to us to deal with a complaint. Appalling customer service, i don't think I've ever experienced anything like it! Do not stay here!

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6Thank Kate C
Sydney, Australia
Reviewed 3 weeks ago

We booked this resort through Gala and we couldn't have been more pleased. The food was surprisingly good, rooms were comfortable, drinks cold and the beach amazing, and I really mean amazing. We stayed here for 4 nights as a family of 5 and it was a great intro to Cuba. Highly recommend

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6Thank dcraig9965
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments and score. It is a pleasure to know that you have enjoyed your stay and you were really sorprised for the Hotel, the service and the staff. Comments like yours help us to carry on working with the same illusion and energy trying to get better day by day for our guests and...

Windsor, Canada
Reviewed 3 weeks ago

I had a very good time at this resort. We stayed Dec. 1 - Dec. 8, 2016. The food was good and the service was quick. The room and the resort itself was kept clean and the resort staff was friendly. It is situated right on the main street of Varadero. You can walk out the front doors, make a...

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4Thank Milan E
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for all your comments and score. We re4ally appreciate them and i can ensure you that we take note of them to continue working on improving our services for you. It is always a pleasure to receive your feed back which help us to get better day by day in order to guarantee a better service...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Starfish Cuatro Palmas is an all-inclusive retreat nestled along the sandy beachfront of Varadero, Cuba. Guests will immediately be drawn to the picturesque surroundings – patioed courtyard, red roofs and tropical gardens. Quality accommodations, great dining, daily activities, bar, pool, live music and evening shows fulfill the criteria for an unforgettable Caribbean vacation destination. ... more   less 

Additional Information about Starfish Cuatro Palmas

Address: Avenida 1ra entre 60 y 64, Varadero, Cuba (Formerly Hotel Cuatro Palmas Varadero)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $142 - $945 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Starfish Cuatro Palmas 3.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Mercure Cuatro Palmas Varadero Hotel Varadero
Mercure Varadero
Hotel Style:
#1 Best Value Hotel in Varadero
#6 On the Beach Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Starfish Cuatro Palmas staff and other travellers.
339 questions
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Questions? Get answers from Starfish Cuatro Palmas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Colonial room area, very quiet. Also, keep your empty bottle,they only give it once, can refill it at the bar or buffet.”
 of 5 bubbles Alina_SCalgary, 29 Dec 2016 | Read review
“Rooms facing the street may get more noise from the bars nearby with the loud music. Rooms closer to the beach side would be quieter.”
 of 5 bubbles 719milane, 25 Dec 2016 | Read review
“Pick a room overlooking the swimming pool. You can't go wrong.”
 of 5 bubbles 98nt, 16 Dec 2016 | Read review
“Do not get a room across from Calle 62. The beach view is spectacular on the second and third floor of the main building.”
 of 5 bubbles 21louisb, 15 Dec 2016 | Read review
“Ask for ground floor if you have mobility issues because there are no elevators.”
 of 5 bubbles twinkly2014, 8 Dec 2016 | Read review
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