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IBEROSTAR Laguna Azul

ElvolineUS$180*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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IBEROSTAR Laguna Azul
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6,631 Reviews from our TripAdvisor Community

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There are newer reviews for IBEROSTAR Laguna Azul
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Showing 3,963: English reviews
moncton
Reviewed 6 days ago NEWvia mobile

We stayed here for the second time with 5 other couples ... ounce again it was a great vacation ... rooms were clean , staff was friendly , drinks were good , but food was not as good as last time .... variety never changed .( same food everyday ) beautiful beach except for the huge waves all week but...

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Helpful?
1Thank beerlover34
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, We will be delighted to welcome you again in IBEROSTAR Laguna Azul. Thank you very much for your trust in us year after year. We're glad to hear the good comments about the hotel. Iberostar always works to achieve customer satisfaction and happiness during your vacation. We will see you son en IBEROSTAR Laguna Azul. Best Regards Quality...

Moncton
Reviewed 6 days ago NEW

After 4 hours of flight we are back in Cuba for the 8 time and 5 time at the Iberostar Laguna Azul. The time it was new and everything was perfect, then, as all the resorts in Cuba, it's going down hill. The infrastructures are in need of a serious update. The staffing are almost the same people and they...

Review collected in partnership with Iberostar
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1Thank francsiger
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear client, We are very happy and thankful for welcoming you again at our IBEROSTAR Laguna Azul. Your trust in us year after year means so much that you cannot imagine. It is so good to hear that despite the maintenance issues you were able to have a good rest, that you room was fine and clean and our staff...

Canada
Reviewed 6 days ago NEWvia mobile

The sandy beaches of Varadero can make up for many things, but the slow maintenance staff and the lack of coffee service was a major disruption during our stay at this resort. For the most part we enjoyed our visit, but the resort is 3 star at best and although clean, you will find A/C units, patio door screens and...

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Helpful?
Thank Darrell J. K
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear client, First of all we would like to thank you for choosing our Iberostar Laguna Azul resort for your recent stay in Varadero, Cuba. We thank you for your nice words about our beautiful beach and our hotel cleanliness. However we would like to apologize for all the inconveniences you might have found during your stay in terms of...

Marietta, Georgia
Reviewed 1 week ago NEWvia mobile

Spent 5 nights with our teenage kids. The beach is lovely. This hotel is not for the faint of heart. It says it's all inclusive but you can only book 3 nights at the restaurants and then eat buffet the rest of time. Food is fine. We ate outside the resort as we had a rental car. The food outside...

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Helpful?
Thank joyhenriksson
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear client, On a behalf of the staff and management at IBEROSTAR Laguna Azul we would like to thank you for choosing us as ypur preferred destination in Cuba, and also for your review. Thank you for the recognition to the service provided by our friendly staff and our lovely beach. We are very sorry for the specific problems that...

Barrie, Canada
Reviewed 1 week ago NEWvia mobile

I just came back from 15 days at this hotel, April 1-15 and loved every moment, we stayed in room 15306 right off the main lobby, my first time in Cuba, we could get wifi in the room, the staff were all great, our maid was an angel, cleaned the floors, changed the sheets and gave us extra towels and...

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Helpful?
3Thank energystocks
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest On behalf of the management and our team we would like to thank you for your recent stay in our hotel IBEROSTAR Laguna Azul, and the time to share your excellent experience with us. We are more than honored to hear that you enjoyed your vacation with our great staff in our beautiful hotel. It is good to...

St. John's
Reviewed 1 week ago NEW

Resort was mostly okay! However, there were some real issues with common area washrooms and communication of which washrooms to use instead. The main pool washrooms were down for most of our stay. It wasn't not communicated well, as the doors were just locked. People awkwardedly waited outside when they didn't know. Issue was, other washrooms were also down at...

Review collected in partnership with Iberostar
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Helpful?
Thank SteviefromNL
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear client, On behalf of the management and the staff at IBEROSTAR Laguna Azul, we thank you for having chosen our hotel for your holidays. We are happy to read that you had an good overall stay mainly due to our staff service. We will pass on your comments to all of them, they will be very pleased to hear...

Liverpool, Canada
Reviewed 1 week ago

The hotel itself was really quite beautiful. The flowers and shrubbery very well maintained. The lobby, pool(s) and beach area were very nice. The front staff could indeed use a refresher in customer service. The hotel was " very full" " we can't find a room for you". My take on this, is that this is a bit of a...

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Helpful?
2Thank lrgardner672017
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear client, On behalf of the management and the entire staff of IBEROSTAR Laguna Azul, we appreciate that you had chosen our hotel as your preferred destination in Varadero, Cuba. It is rewarding to read that our grounds, gardens, pools and beach were nice, well maintained and made such a good impression on you. On the other hand we are...

Reviewed 1 week ago via mobile

The resort itself was beautiful. Grounds well maintained and the wait staff was exceptional. My third night there I fell in wet floor in buffet and their lack of concern really floored me. They had ice blocks on buffet that melted and left floor wet. I came around the corner and went down hard. They did assist me to get...

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Helpful?
2Thank Tonya G
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear client On behalf of the management and the staff we would like to thank you for choosing IBEROSTAR Laguna Azul for your recent vacations in Cuba. We fully remember your case and hope you have recovered. Know that we truly appreciate your nice comments regarding our resort, its well maintained grounds and the service of our waiters and waitresses....

Reviewed 1 week ago via mobile

I visited this hotel for the first time in April 12, 2017 and the food was terrible, a lasagna like it was made in a blender, steak so hard you needed new teeth when done if you could be finish it, my wife were sick for 4 days with an upset stomach that required a visit to her pcp when...

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Helpful?
2Thank Jorge V
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear client, First of all I would like to thank you for choosing IBEROSTAR Laguna Azul resort for your vacations in Varadero, Cuba. We are saddened to hear you and your wife got hill and truly regret the fact that your expectations regarding our food were not met. Therefore we want you to accept our sincere apologies if this situation...

London, Canada
Reviewed 1 week ago

I stayed at the Iberostar for a week on March 23, 2017 with my boyfriend, and let me tell you we had the most amazing time. The resort is very clean and looked bran new. The pool is beautiful and the staff are nothing but friendly. The ocean view room definitely worth the extra money. Our room was very clean...

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Helpful?
3Thank kendradynes
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, We want to thank you for choosing IBEROSTAR Laguna Azul as your preferred destination in Cuba. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you enjoyed your stay with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your next vacation, please do...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $191 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Evoline ltd and Cancelon so you can book your IBEROSTAR Laguna Azul reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#22 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Laguna Azul staff and other travellers.
473 questions
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Questions? Get answers from IBEROSTAR Laguna Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay on first floor in building 16”
cehearn, 25 Apr 2017 | Read review
“good views from most 4th floor rooms.”
816margaretp, 23 Apr 2017 | Read review
“Common areas including washrooms are in a poor state. Avoid until Iberostar corrects these deficiencies.”
Deniseholl, 22 Apr 2017 | Read review
“Rooms in buildings 16-19 are good. Ask for 2nd floor or above. Bring lots of money for tips and excursions”
lrgardner672017, 20 Apr 2017 | Read review
“When looking quickly the resort seems clean, but when you really look on the floors..sadly it is a little dirty.”
elainelK3449XJ, 16 Apr 2017 | Read review
5 of 5
Elvoline
US$180* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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