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Hotel Puntarena Playa Caleta

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Traveller (5352)
Dining (277)
Room & Suite (121)

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C$135
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#9 of 80 hotels in Varadero
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Pool / beach towels
Outdoor pool
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Evening entertainment
Nightclub / DJ
Airport transportation
Shuttle bus service
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
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Room features
Air conditioning
Housekeeping
Safe
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Languages Spoken
Spanish
4,106Reviews13Q+A100Room tips
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Terri B wrote a review Feb 2024
2 contributions1 helpful vote
+1
A night in hell....... My friend and I booked an all inclusive vacation. We booked this resort based on some of the reviews we read. I have never walked into a more dingy, dark, dreary hotel in my life.....I understand why it is so poorly lighted......it is their attempt to make the cockroaches less obvious as they parade into your suite before you. Within 7 hours we killed more than a dozen of them, some as large as a bic lighter.......I repeat a night in hell At the customer service desk, as i was speaking with the manager, some sort of nest of insects hatched out of a puddle on the counter top......when I pointed this out....it was as if this was all a normal occurrence..... When we were collecting our things to leave, we noticed the filth of the bathroom....curtains........beds....... the towels are actually hung on rusted hangers, there are skid streaks on the curtains (the same curtain that the cockroaches fell out of) I could go on an on but I really just want to wipe this from my memory
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Date of stay: February 2024
Location
Service
Trip type: Travelled with friends
Room Tip: Stay away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Feb 13, 2024
Dear customer Thank you for writing on our page. We are really so sorry that your short stay at our hotel did not meet your expectations. Fortunately we were able to solve your problem in the shortest time possible and you were agree with the solution given. it is always our intention to bring a good service to our clientes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Diana B wrote a review Feb 2024
1 contribution1 helpful vote
This is my favorite hotel in Varadero and i always come back. This place is like my home. It is so nice to see my friends again because its feell like my family. The service is fantastic the beach are the best in Varadero, the weather is very nice. We enjoy the sunny days because its too cold in Canada. We will come back on march.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: My visit to Playa Caleta
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Feb 13, 2024
Dear guest Thanks for your comments it is so nice to receive our regular guest and make them feeling like home. we hope you will be back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michel B wrote a review Jan 2024
1 contribution
This our 13 times in this Hotel and the service is very well like always . I love the people , the food is good, the Coffee us the vest in Cuba, i would like to mention to Yudi, yeima, my made and Mercedes in Public Relations. I will cone back soon. Love you all.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Jan 29, 2024
Dear Guest Its was so nice to receive you again because definitely always you will feel like home. we hope to see you soon. thanks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maxx M wrote a review Jan 2024
Boca Chica, Dominican Republic46 contributions14 helpful votes
Staff stealing food from tourists! Right now I'm here and every day staffstealinf for example bacon from breakfast station! I sawstaff stealing alcohol from bar and put it to pants! Something wrong here. Very dirty toilet smells urino. They askedfrom me 30 dollars for good room and toilet doesn't work properly and all sh... T can't go through toilet.very bad smell! Pour meal and no animation. Building is very tired. Don't recommend! Personal doing nothing to improve something
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Jan 11, 2024
Good morning dear, We are very sorry that you confused the establishment, we do not have opinions that give truth to your opinion, which we respect, we invite you to establish contact with public relations, since it is expected to be in the hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travel4Fun56 wrote a review Jan 2024
Saskatoon, Canada2636 contributions144 helpful votes
+1
I will start with the positive, because that list is very short! The view from our room on the 7th floor was beautiful. The beach was nice and the ocean is very clear. The staff at this resort is some of the best we’ve ever encountered! Every single one of them were warm and friendly and genuinely wanted to help. It’s because of the staff that it makes me sad to write a negative review, but this place is awful! The rooms are run down and worn out. The balcony door is super hard to open and close, and the balcony is tiny. The tub is very worn out and the drain is rusty and gross. Our safe needed repair 3 times in 7 days so we could open it. We had no hot water for 4 out of 7 days, and the elevator stopped working several times a day. We were on the 7th floor, so this was extremely inconvenient. Our last day, we had to haul our suitcases down the fire escape stairs so we wouldn’t miss our bus. The food here was the worst we have ever had, and yes we have been to Cuba 8 previous times, so we knew not to expect 5 star dining, but this was inedible. There were only 4 trays of hot items, which were not hot but only warm, then there was a fish station and a pasta station… which was the same every single night! We ended up going into Varadero 4 out of 7 nights for dinner and had some really amazing meals. New Years Eve supper was a joke and they ran out of everything. The two al a cartes we had weren’t terrible, but they weren’t great either. The dishes, cutlery and glasses in the buffet were not always clean. Sometimes it took several tries to find clean dishes. The public restrooms had no soap and no toilet paper. I know off resort you need to carry toilet paper…. But on resort? The gym is also in total disrepair, no belt on the treadmill, the bike is broken and several weight machines do not work. Only one of the two pools was open and it was freezing cold and had really loud obnoxious music and games, so we spent most of our time at the beach, which again was very nice. I will say that this place has real potential, but needs a complete overhaul. I would like to send a special thank you to Mercedes, the customer relations manager as she tried very hard to make things better. But unfortunately there is no better for this place as it is. Sunwing totally misrepresents the resort in their on line advertising. That upset me more than the fact that the resort needs so much work. Had SW been honest we would have chosen a different resort. We contacted them on day 2 and they said there was nothing they can do and it was up to the hotel to satisfy us…??? Last time we will ever use Sunwing! I would like to thank the staff here, as they really made a terrible situation better.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: I would not stay here unless it gets major work done
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Jan 6, 2024
Dear Customer Thanks for your comments We are very sorry that your stay at our Hotel Playa Caleta did not meet your expectations. It is our intention to do everything possible to provide good service to our clients.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BeachFanxx wrote a review Dec 2023
Ottawa5 contributions3 helpful votes
I starts with the downsides first - elevators are not clean and not working well as we had to use the service elevator for a few days. - roof is leaking at multiple spots , wet floor in the lobby area when it rains. - pool has lots of leaf debris at the bottom - there are only about 20 guests during our stay. Buffet was closed. Only 1 restaurant is open with à là carte menu and a salad bar. Same menu with either chicken or pork every day 😕 Now the upsides - very nice location , nice building with beach on one side and canal on the other side. - nice and spacious landscaping - staff are very friendly and helpful - I chose this hotel because I’m a fisherman and this place EXCEEDED my expectation ! Caught snappers, barracuda, needle fish, lizard fish… you name it. I heard that this hotel is under new administration, so hope that things will improve in the next few years as I would love to come back .
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Jan 5, 2024
Dear Customer Thanks for your comments. grateful that you enjoyed the good service of our Hotel staff. We have taken your opinions seriously to provide better service to our customers. We hope you visit us again to enjoy the days of fishing on our coast.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kenneth G wrote a review Dec 2023
1 contribution
I have been here for so many times and we are feeling like home. Even the hotel is almost empty the service is good and the people are so friendly. We hope to cone back soon with our family. Congratulations to the stuff
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: You can return to Playa Caleta
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Dec 11, 2023
Dear Customer Thank you for your comments and we are glad that you enjoyed your return to the Hotel. It is always a pleasure to receive our repeat clients. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ohblasphemy wrote a review Nov 2023
Timmins, Canada6 contributions
I don't usually write reviews but I wanted to share a few things that would have affected my choice when booking an all-inclusive vacation. We've travelled to Varadero many times and have stayed at cheaper resorts, but "splurged" and booked a week here. 1- There are no drinks here other than beer and rum. Don't expect any frozen slushy drinks such as pina coladas, daiquiris, mojitos, even juice and soda for the rum was hard to come by; some days we were able to get sprite, other days you were lucky to get cola. Lemonade and grapefruit juice was all the bar had, and even that was hard to come by. Plates and cups aren't the cleanest. 2- There are no beach towels, and no a la carte reservations available, even for the early birds who arrive first. Couldn't get an answer or explanation for this. 3- The pool was filthy, with sand in the bottom, film on the walls and floating throughout, it also did not smell of chlorine whatsoever which was concerning. There's only one pool with shared water for kids and men who sit drinking at the swim up bar all day. IYKYK. The listings say theres a hot tub, but no such thing. 4- No screen patio doors, we had a power outage for many hours (even though the neighbouring hotels had power) and the heat in our room was unreal. We kept the door open for a few minutes but had to chase out the lizards that were running in. 5- I didn't travel to Cuba for the food and had realistic expectations so I feel bad even mentioning this, but it's important for people who have travelled here previously to be aware of how things have changed for the worse in recent years. Many of the dishes were recycled into salads, soups and stews later in the day.. 6- There is no music during the day..there is no entertainment, regardless of the list of daily activities listed in the hallway (ie. stretch on the beach, fitness in the pool) The only entertainment is the evening routine, which is great, but don't even expect music playing in the background during the days, not at the beach nor the pool. They play one game for 30 minutes each afternoon at the pool, but it was painful to watch. The children's club is closed. This meant there were children running around needing to be entertained and left to entertain themselves, which was highly disruptive. Some adults also decided to take it upon themselves to play their own music.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Bring food, and expect prices to be much higher than you expect..and in USD?!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Dec 11, 2023
Dear guest Thank you for your comments. We are sorry that your stay at our Hotel did not meet your expectations. It is our intention to provide good service to our clients to make them feel pleased.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cee A wrote a review Oct 2023
1 contribution
Friendly and helpful staff. The buffet was an average, the a la cart restaurant onsite had good food. The nightly entertainment was family friendly, the clean and a safe place. Close to shopping in Varadero.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Foreign currency is preferred by locals, USD especially.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Oct 6, 2023
Dear guest: Thank you very much for choosing Roc Varadero to enjoy your vacations in Cuba. We hope you come back soon. Have a nice day!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vhv R wrote a review Sep 2023
Windsor, Canada1 contribution3 helpful votes
I've been in this hotel for a week and I don't know where to start. Customer service. is very rude and disrespectful to people and the food is terrible. The room is dirty. Do not go there this hotel and the workers has no respect for the people shame on you
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Director General, Director General at Hotel Puntarena Playa Caleta
Responded Sep 23, 2023
Dear guest We are very sorry that your stay was not as desired at Roc Varadero, the staff at our hotel is duly qualified and the opinions are positive about our staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$91 - C$134 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Complejo Puntarena Playa Caleta
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
510
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Puntarena Playa Caleta (C̶$̶1̶4̶9̶) C$120 - UPDATED 2024 Prices, Reviews & Photos (Varadero, Cuba) - Tripadvisor

Frequently Asked Questions about Hotel Puntarena Playa Caleta
Which popular attractions are close to Hotel Puntarena Playa Caleta?
Nearby attractions include Mi Casa Beatles (6.3 km), Josone Park (4.0 km), and Iglesia Santa Elvira (5.4 km).
What are some of the property amenities at Hotel Puntarena Playa Caleta?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Puntarena Playa Caleta?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Puntarena Playa Caleta?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Puntarena Playa Caleta?
Conveniently located restaurants include Restaurante Bar Atlantida, La Gruta El Vino, and Varadero 60.
Are there opportunities to exercise at Hotel Puntarena Playa Caleta?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Puntarena Playa Caleta have airport transportation?
Yes, Hotel Puntarena Playa Caleta offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Puntarena Playa Caleta accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.