The Reserve at Paradisus Varadero

The Reserve at Paradisus Varadero

Traveller (75)
The Reserve beach area
Pool & Beach (14)
The Reserve One Bedroom Master Suite
Room & Suite (10)

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About

3.0
#63 of 81 hotels in Varadero
4.0 of 5 bubbles
Location
2.8 of 5 bubbles
Cleanliness
2.7 of 5 bubbles
Service
3.4 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Hidden Gem
Charming
Languages Spoken
English, Spanish, German
Property amenities
Free parking
Free internet
Pool
Yoga classes
Free breakfast
Beach
Aerobics
Babysitting
Pool / beach towels
Swimming pool toys
Adult pool
Private pool
Plunge pool
Shallow end in pool
Fitness classes
Personal trainer
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Tennis court offsite
Walking tours
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Free airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Makeup services
Manicure
Massage
Massage chair
Neck massage
Open-air bath
Pedicure
Salon
Solarium
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Additional bathroom
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Electric kettle
Flatscreen TV
Sofa bed
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
35Reviews5Q+A0Room tips
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Detailed Reviews
CFordyce wrote a review Mar 2022
London, Canada12 contributions1 helpful vote
+1
4.0 of 5 bubbles
Resort was beautiful. Staff were all excellent. Very well run operation. We enjoyed ourselves very much with support of our concierge team Lilly and Dennis. I definitely recommend working with them first thing to set up your reservations, excursions, and ask any of your questions.

Covid has really hit the Cuba economy hard. Bring lots of Canadian dollars because that’s what they want. They don’t want their pecos because of the extreme inflation right now. Cash is best. Don’t assume credit cards are accepted anywhere. Bring enough cash with you because I don’t believe you can get it from their banks. Banks will give you the Cuban pesos… Which nobody wants.

Chris
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer A wrote a review Mar 2023
Ottawa, Ontario4 contributions2 helpful votes
4.0 of 5 bubbles
If you love to play tennis, then this is the resort for you! We stayed in The Reserve Section of Paradisus Varadero, which is a bit further back from the beach, but only a short walk to all of the amenities at the main complex, including tennis. I was able to book lessons with the incredible tennis pro, Miguel, each day, and had some amazing workouts. He is a talented and knowledgeable player, who can compete against top level athletes, or create fun lessons for younger children. It's best to book in the morning before 11:00 or around 5:00 to avoid the heat, but he is out there all day long, if needed. He even came in extra early in the morning to train clients. The crazy part is that his services are FREE! That said, you should tip generously and if possible, bring extra sunscreen, tennis balls, racquet grips, long sleeved sport shirts etc. It's challenging to find proper equipment in Cuba right now, so pack extras as a gift. If you have a pair of tennis shoes you no longer use, bring them along too. I brought my own racquet, but he does have a few that you can borrow. The courts are clean and in great condition (hard courts).

I travelled with a close friend and our teenage sons for March Break, and the resort had lots to do during the day: ping pong, tennis, beach volleyball, kayaking and wave surfing on the windy days. There wasn't much in the evening for them to do other than watch the shows.

The food is fine: lots of rice and beans and chicken. Nothing too fancy, but the chocolate ice cream in the main buffet was delicious! I recommend the beach front bbq each day. You can't beat the view and the chicken there was the best. Strange note: there were no bananas anywhere on the resort, not even platanos. Always lots of pineapple, watermelon and papaya though. We often went to the main buffet instead of the one at the Reserve because of the beach view.

The rooms were clean and the beds were comfortable-- no concerns with the accommodations.

The beach is gorgeous. There were always beach chairs available and tons of shade, if needed.

Note: be sure to bring lots of $1 US bills or $5 Canadian bills for tipping. They can't use coins in their community and no banks will exchange them.

Overall, if you are looking for great tennis and a fantastic beach, book this resort!
Read more
Date of stay: March 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
La L wrote a review Mar 2024
1 contribution
4.0 of 5 bubbles
We enjoyed our stay. We went with our 2 kids. Overall, it was a good experience. Although, they were missing some essentials from time to time. We had to ask a lot to get our stuff, such as water and toilet paper. It was also missing coke and chicken on the grills some days.

The reserve is a bit further away from the main lobby. But, it's quieter and the rooms are bigger compared to what we have seen from others. We also benefited from different amenities because we were at the reserve.

The beach is amazing and located near the paradisus section where we spent most of our time. There's plenty of bars to get good drinks and many activities for the kids. At night, there's a small event at the reserve and usually a bigger one at paradisus. We enjoyed seeing both. Staff were mostly kind. With some exceptions. Just don't forget to tip well, we felt it's part of their salary.

The best snack bar is at the reserve + drinks and staff at the reserve were good.

At the end, we enjoyed our trip considering what we paid. We feel it's a deserved 4 star.
Read more
Date of stay: February 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stela R wrote a review Nov 2022
1 contribution
4.0 of 5 bubbles
Me and my family were for the first time in Cuba. We chose to go at this hotel because they have baby club. We were very satisfied with exceptional service of Anna, Yanni. The girls were extremely professional and took care of our baby during our journey. The hotel's staff was very polite, nice and very friendly. I would like to mention the manager Philip, he was very receptive and helpful. We enjoyed very much our vacation. We had an incredible experience at this hotel. The beach is very clean, and the water is very blue. We highly recommend this hotel.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John A wrote a review Apr 2022
1 contribution9 helpful votes
1.0 of 5 bubbles
We attended this Resort from March 24th-31st, 2022. How this Hotel received the 5 Star rating it has is an absolute mystery. In 40 years of Travel, we have never felt so compelled to write a review. We also feel Redtag should not endorse these Hotels with glowing ratings when they know this is not the case. Ourselves and every other guest we encountered were beside themselves and simply left us speechless. What a DISASTER!

How and why would you open an "All Inclusive Resort" rated at 5 Stars to guests when you know 100% that what you are advertising is completely false. From the time we arrived and sat at the bar to start our Vacation, the issues started.

We ordered Vodka only to find out they didn't have any. They claim their have been out for months and in fact, there was none on the island. We were quite shocked. So, we asked for tequila. No, sorry, we are out. Gin? No. None. WTF! What do you have? Cuban rum and some times beer.

We were not alone in our upset. Many other guests were up in arms. It just got worse. No milk or cream. lot's of rice, beans and what looked like road kill chicken. We have been 9 times to Cuba and never experienced this shortage. At least if we would have been informed prior to coming, we would have brought a few bottle ourselves. But no, the Hotel kept that information quiet for obvious reasons. This is the lowest of the low. That is not how you run a business.

So, we asked for the Manager (Javier). We voiced our concerns and said we can live with most all of the short comings buy we don't drink rum. We drink Vodka and Tequila. His response was to let him see what he can do. The next day he said he would take me to the store on the Resort and I could buy Vodka and Tequila using my credit card and he would reimburse me the amount in cash.

In the first place, the prices were absolutely outrageous. A bottle of tequila and about 10 small airplane size Vodka bottles came to $160 American. After I paid and stepped outside, the Manager said he only had $40 but would get the the rest. That never happened. We ended spending another $200 American ourselves for the balance of the week.

We also learned from vacationers at other Hotels in the area as we walked the beach, that none of them had the experience we had. They had fully stocked bars with all the varieties.

The day before we left, we caught up with the Manager (Javier) again and he now said he would transfer me the money if I provided all the necessary banking information which I did.

We returned from our Vacation on March 31st and with repeated messages to both him and the General Manager, we have heard nothing. One thing is to feel you are really getting screwed over and the other is when they offer to make it right and in turn, bend you over again, that is just disgusting.

Lastly, why would treat guests this way as they know how word travels. I guarantee none of those guests will return and they will be sure to tell their friends. Canadians are their number one clientele, how could they be so stupid? We are beyond upset.

J.& A Anderson
Read more
Date of stay: March 2022
1.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travelswkids wrote a review Aug 2022
Ontario, Canada5 contributions7 helpful votes
2.0 of 5 bubbles
To start, yes I have been to Cuba before and know what to expect lol.

This resort (The Reserve Paradisus) was sold as something it is not though.

The rooms:
Spacious and clean, but the sheets and pillows were not (stains and holes) also ants everywhere. Our AC worked well but from talking to other guests it seems to depend room to room. The view was not a good view at all but offset with a semi private pool shared by the 2 buildings. Supplies were rationed to 1 - 1500ml bottle of water, 2 coffees, 2 cans of beer, and 1 roll of toilet paper per day for each room. We asked for more water especially even tipped the gentleman supplying the water and beer to no avail. On day 4 we received an extra bottle of water 2 in 1 day! Thanks to our concierge. Maids were great.

The facility:
Very spacious and seems to have everything a resort could need just not maintaining or utilizing them. Have the ponds and fountains unmaintained or empty completely.

Public washrooms:
Were clean but toilets wouldn't flush and/or couldn't wash you hands (due to no water I assume), also if you got lucky there was toilet paper.

Transportation:
Many carts PARKED! Many drivers, driving around workers or talking, asking for a ride seemed to be an inconvenience (even if you tip each ride). The royal service always had a cart or 2 waiting on them but the rest of us had to catch one like a cab in New York if we were lucky.

Pools:
Good size and enough pools for everyone and all types of activities. BUT very poorly maintained broken and just flat out ripped off ladders, mounts with bolts just left in place. Algae growing on stools and walls, some pools shades of green. The worst though some of the tiles were chipped or cracked leaving many people with cut toes.

Bars:
Common theme enough bars and staff BUT....
Pool bar at the reserve pool was not in use by no other than the staff choice it seemed. Constantly running of specfic juices, alcohol, and ice at times. Cleanliness was a bit of an issue at times as weel both at pool bar and main bar, but in all fairness volune was alot. Staff were friendly and attentive.

Food:
The food was horrendous to be honest even for Cuba, I was given many excuses and reasons as to why but. The goods honestly the cheese was good lol. Temperature of foods, colds were warm hots were cool. Cleanliness, sanitation, and cross
contamination a clear issue. Selection and variety almost non existent.I lived off rice chicken cheese and pasta/egg bar which had really long wait times.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina R wrote a review Aug 2022
Bowmanville, Canada18 contributions11 helpful votes
2.0 of 5 bubbles
My family and I just returned from a 7 night stay at The Reserve Paradisus Varadero. Let me start off by saying this was our first and last time.

Our room was big and clean however there were ants everywhere in our room. We spoke to a few other guests who also had ants in their rooms and multiple people had to change rooms due to lack of cleanliness and broken AC. They don't change the bedding only remake your bed daily. The same sheets and Blanket are put back on daily.

The pool bar in The Reserve side was not set up or in use. If you wanted a drink you needed to get out of the pool to get one. Luckily The Reserve pool was not green. The main pool was green with Algae as there is a shortage of chlorine in Cuba.

The food was not good at all. There wasn't any bacon, potatoes, French fries or really anything enjoyable. Absolutely no beef anywhere on the resort. No lobster or fresh seafood. There is a food shortage right now in Cuba, we were not notified about this ahead of time. My family all ended up with upset stomachs.

At times bars were out of certain things. There weren't any featured drinks or suggestions to guests. Entertainment was lacking in the pools. The Reserve pool was without music from 11am to 3pm almost every day. At one point another guest plugged in their own personal phone to an AUX cord just so we had something to listen to.

The bar in the main lobby is brutal. You can stand there waiting to be served for 10+ minutes, locals were served 1st.

Hand hygiene was lacking, I saw alot of cross contamination. There weren't any hand sanitizer stations on the resort. Multiple times on multiple days the resort was without waters. Toilets did not flush, if we couldn't wash our hands how were staff washing theirs and washing dishes correctly?

At the meat station the refrigerator was broken so they were storing raw meat on a counter on a plate and cooking when guests asked for some.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marina1867 wrote a review Aug 2022
Toronto, Canada49 contributions26 helpful votes
5.0 of 5 bubbles
It was a last-minute reservation, and it turned out one of the best vacations we've ever had. The best feature of this resort is the staff. We had a personal concierge Kamila, who was our guardian Angel and saving grace. She was very accommodating and resourceful, all our requests were served in no time. Kamila is a real treasure to the resort.
The suites are spacious, impeccably clean and maintained. The food... the FOOD, my goodness, we had to remind ourselves that we were in Cuba, because nothing resembled Cuba - delicious, plentiful food, with great variety. As for all royal service guests, we had la carte every night. This resort has 5 restaurants. We dined in 4 of them, and were delighted to see world-class service, great food quality and presentation. Great coffee, as ever, and drinks. Since we were upgraded to royal service, we had an almost private beach, sugar-white sand, comfortable depth for someone who swims well. Beautifully kept and maintained grounds. Everything in this resort could be described only in grandiose words, such as AMAZING, GREAT, PERFECT. LOVED the resort, and definitely am coming back again.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
crasher15 wrote a review Mar 2023
Thunder Bay, Canada61 contributions21 helpful votes
+1
3.0 of 5 bubbles
Pros : one of the most beautiful beaches I've been on .. water amazing; that's the only good thing about my experience
Cons: The resort has 3 sections .. Junior Suites, the Reserve ...and Royal service .
We stayed at the Reserve, thinking we would have added services and perhaps a better room. What we got was the norm for any hotel that one would expect, nothing special.
Our coffee maker did not work, and on day 3 it was replaced, only to find it leaked. We were told that not sure if they could find another, yet there were rooms not used for our stay.
Things needed fixing up, but I was ok with that. However we arrived at 11pm and when we went to go to the snack bar, we had to use our cell phone flashlights to find the walkways. No lighting in the Reserve section. And no lighting on the 3rd floor to where our room was.
Very disappointed in the fact our balcony was concrete wall in front, so no view when sitting.
All the other areas ..Junior suites ...and Royal service area had balconies with glass plus they were only 2 levels.
The other thing that disappointed me was virtually no landscaping in the Reserve area. Very dry, a few palms while both the other areas had nice colourful landscaping with nice lighted pathways.
The junior suite area would be the best area to book in terms of location, views, and value. Why? Close to beach, nicer landscaping, even garden views are beautiful. Why pay more when you get the same food ( which is another story, but understandable given economic reasons) same sun, pools, beach, and drinks.
Never ever book the Reserve section.
We were told the resorts were experiencing food shortages and not to expect what us the norm at a good resort. I was ok with that. Buffet food had lots of rice prepared 3 different ways. Roasted chicken, chicken in sauce, pork a couple of times lobster twice although overcookef and dry and octopus. There were salad fixings, cold cuts and cheese showed up on the forth day.
I felt the drinks were watered down .ran out of coke on the 5th day. No orange juice if you want a vodka and orange juice. Only Fanta orange pop..yuk. food was either bland and a couple of times very salty. No Sn P on table. No spoons for the chocolate icecream. ( The only flavour) and the wine was disgusting ( could have possibly been watered down) I wasn't the only one who had something to say about the drinks. Staff were friendly at our reception area. In the main reception bar however, i felt ignored and even when i left a tip, it didnt seem appreciated.. no smile, no thank you. Only one man was friendly. Others agreed with me.
So I wouldn't go back to this section of the resort.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AL wrote a review Mar 2024
Mexicali, Mexico19 contributions3 helpful votes
3.0 of 5 bubbles
Building 43 room 36 @ The Reserve. We were told by travel agent this portion of resort was newer and modern, totally NOT the case. 3 stars at best. Melia Paradisus Varadero needs to do better. People and staff however, they made the trip. Even tho they're struggling, they're so humble and hospitable. The main buffet by the MAIN lobby at the Standard area is way better than the Reserve buffet and If you meet server YANELIS during breakfast & lunch, please tell her the Mexicans from Mexicali/CA border say hi and hope she's doing well. Keep in mind even though you're at an all-inclusive resort, if your server or any staff is doing a good job please tip them, they need it more than we do. If you like spice or condiments with your food, you won't get that in Cuba. Salt & pepper are there but anything else you'll have to bring with you in either a bottle or packets. We did Tapatío & Cholula hot sauce packets. Totally needed it with our eggs at breakfast. If you have room in your luggage, bring the cuban people clothes, shoes, hygiene supplies, etc.....they need them. They will be super grateful. Bring yourself at least 2 rolls of toilet paper, you never know. Even tho you dont need to, i suggest bringing your own bath towel for the room. There was shortage of towels during our stay. You will be fine with US $. Bring small demominations for tips though, nothing bigger than a $20. Dont exchange Euros, you'll lose money because they take the USD & Euro @ 1 to 1. The Cuban peso exchange varied from 120-300 per USD depending on the area on the island. A México or other foreign credit card is needed for the spa and most things in Havana. But if you're persistent with some staff in Havana on the down low, they'll take cash however, asking in Spanish will be best. If you need a number for a guide and transportation to and from the hotel/airport message me, i have the great guy that took care of us. Take your Yeti cups to minimize trips to the bar. Happy travels.
Read more
Date of stay: March 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sybil64 asked a question Nov 2022
12 contributions3 helpful votes
Bonjour , y a t il un endroit où l 'on peut fumer dans la partie the reserve ?
MYRIAML63 asked a question Jul 2022
Beziers, France64 contributions7 helpful votes
Boujour Y a t il le wifi dans les chambres ? Si oui est il performant ? Je dois l'utiliser pour mon travail. Merci
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LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
284
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Reserve at Paradisus Varadero - UPDATED 2024 Reviews & Photos

Frequently Asked Questions about The Reserve at Paradisus Varadero
Which popular attractions are close to The Reserve at Paradisus Varadero?
Nearby attractions include Varadero Beach (2.5 km), Cueva de Ambrosio (1.0 km), and Varahicacos Ecological Reserve (0.6 km).
What are some of the property amenities at The Reserve at Paradisus Varadero?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at The Reserve at Paradisus Varadero?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reserve at Paradisus Varadero?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reserve at Paradisus Varadero?
Yes, free parking is available to guests.
What are some restaurants close to The Reserve at Paradisus Varadero?
Conveniently located restaurants include Xanadu Restaurant, Restaurant La Arcada, and La Panchita.
Are there opportunities to exercise at The Reserve at Paradisus Varadero?
Yes, guests have access to a pool, fitness classes, and yoga classes during their stay.
Does The Reserve at Paradisus Varadero have an airport shuttle?
Yes, The Reserve at Paradisus Varadero offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Reserve at Paradisus Varadero have airport transportation?
Yes, The Reserve at Paradisus Varadero offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Reserve at Paradisus Varadero?
Yes, laundry service and a clothes dryer are offered to guests.
Does The Reserve at Paradisus Varadero offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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