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Mercure Playa de Oro

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Mercure Playa de Oro
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997 Reviews from our TripAdvisor Community

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Showing 515: English reviews
Thunder Bay, Canada
1 review
Reviewed yesterday NEW

Very good value for a vacation booked last minute. It needs upgrading but my impression was that staff was doing the best they could with what they had. Our maid was a little sweetheart, and the rest of the staff were pleasant to deal with (except for one neo-nazi woman working the front desk). The beach BBQ was really good.... More 

Helpful?
Thank lightnin2016
Edmonton, Canada
1 review
Reviewed 3 days ago NEW via mobile

Varadero has by far the nicest beaches you will ever see! The staff at Playa de Oro are extremely kind and welcoming. They are sure to enhance your stay in Cuba! My sister and I loved seeing staff member, Yamil, everyday! He's involved with the entertainment at the resort and does a phenomenal job. He's such a positive and fun... More 

Helpful?
Thank rebecca_warwick11
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 days ago NEW via mobile

We stayed here for a week in November. Check in was great, exchanging money was easy and fast. Room was comfy, two single beds, updated bathroom, nice balcony which faced the road. Beer was good and always cold. Dancing lesson were fun. Beach BBQ was very good, served everyday at 12:30. Buffet was the same each day, but always found... More 

Helpful?
Thank sunburntcheeks
Mercure Playa d... V, Manager at Mercure Playa de Oro, responded to this review

Thank you for your review and your recent stay in our Hotel; in Mercure Playa de Oro we strive to deliver the best Quality-Price relation to all of our guest Your comments will help us to know what we need to do in order to do it better next time, accept my sincere apologies for not cover all of your... More 

Level Contributor
1 review
Reviewed 3 days ago NEW via mobile

I went to this resort back in May of 2016 and it was amazing! It was my first time and my friends as well and we really enjoyed it! We are returning again May 2017. People say the food is terrible in Cuba but at this resort the food was awesome! No complaints for the food. The Cuban a la... More 

Helpful?
Thank Lana S
Mercure Playa d... V, Manager at Mercure Playa de Oro, responded to this review

Thank you for your good comments about our hotel, in Mercure Playa de Oro we strive to deliver the best Quality-Price for all of our guest, all the team will be happy to know that you had a good time with us We all are looking forward to soon have a chance to serve you again Cordialmente, Jean-Luc GROSSIN-GM MERCURE... More 

Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

This place was overall wonderful. My friend and I visited between November 18th and 25th. The check in was not good as the person was more annoyed than anything it seemed. The older lady that was working was wondering and explained things to others but our younger lady was short and didn't say anything really. The room was well kept... More 

Helpful?
1 Thank counei
Mercure Playa d... V, Manager at Mercure Playa de Oro, responded to this review

Thank you for your good comments about our hotel, in Mercure Playa de Oro we strive to deliver the best Quality-Price for all of our guest, all the team will be happy to know that you had a good time with us We all are looking forward to soon have a chance to serve you again Cordialmente, Jean-Luc GROSSIN-GM MERCURE... More 

A TripAdvisor Member
Reviewed 3 days ago NEW via mobile

During our stay we were well received by the front desk staff incl all of the requests we made. The servers (dining/bars) were friendly and accommodating, esp "Tony" at the BBQ restaurant El Ranchon who made us feel very welcome and kept us entertained. Also, Sara, at the Kids Klub took excellent care of my 7 yr old grandson during... More 

Helpful?
1 Thank A TripAdvisor Member
Mercure Playa d... V, Manager at Mercure Playa de Oro, responded to this review

Thank you for your good comments about our hotel, in Mercure Playa de Oro we strive to deliver the best Quality-Price for all of our guest, all the team will be happy to know that you had a good time with us We all are looking forward to soon have a chance to serve you again Cordialmente, Jean-Luc GROSSIN-GM MERCURE... More 

Montreal, Quebec, Canada
1 review
Reviewed 4 days ago NEW

I just want to let everyone know that this hotel is one of best in Varadero! Food wasnt excellent but the animation staff made up for it! SISI was one of the best :) :) You will never be bored (TRUST ME) I just came back 3 weeks ago & returning in January GOOOOO PLAYA DE ORO

Helpful?
Thank Lisa-Marie B
Mercure Playa d... V, Manager at Mercure Playa de Oro, responded to this review

Thank you for your good comments about our hotel, in Mercure Playa de Oro we strive to deliver the best Quality-Price for all of our guest, all the team will be happy to know that you had a good time with us We all are looking forward to soon have a chance to serve you again Cordialmente, Jean-Luc GROSSIN-GM MERCURE... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

This hotel is our favourite place in Varadero, Cuba and will always choose it over others. The hotel is smaller than others in the area, which makes people feel relaxed and calm. The staff truly go out of their way to make guests feel like they are VIP. The General Manager (Jean Luc) went out of his way to make... More 

Helpful?
1 Thank acflores30
Mercure Playa d... V, Manager at Mercure Playa de Oro, responded to this review

Good morning, If you decide to come back,please contact me personaly before your arrival. Thank you for your good comments about our hotel, in Mercure Playa de Oro we strive to deliver the best Quality-Price for all of our guest, all the team will be happy to know that you had a good time with us We all are looking... More 

Toronto, Canada
1 review
Reviewed 5 days ago NEW

Visited this country and hotel for the first time in September. The best part of this trip was the beach and the customer service of one of the waiters named Wilfrid. From his hospitality to his daily serenades, he made the experience. Thanks for everything Wilfrid and keep shining!!

Helpful?
Thank Serendipitygrl
Mercure Playa d... V, Manager at Mercure Playa de Oro, responded to this review

Thank you for your good comments about our hotel, in Mercure Playa de Oro we strive to deliver the best Quality-Price for all of our guest, all the team will be happy to know that you had a good time with us We all are looking forward to soon have a chance to serve you again Cordialmente, Jean-Luc GROSSIN-GM MERCURE... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

The staff at the hotel were great!! We had a rude, unhelpful lady check us in, but everyone else was fabulous. We had Adan every day as a waiter in the buffet and he was great. Sat us immediately so we did not have to try to find a table and brought us drinks very quickly. Our cleaning lady was... More 

Helpful?
1 Thank Amber G
Mercure Playa d... V, Manager at Mercure Playa de Oro, responded to this review

Good morning, If you decide to come back,please contact me personaly before your arrival. Thank you for your good comments about our hotel, in Mercure Playa de Oro we strive to deliver the best Quality-Price for all of our guest, all the team will be happy to know that you had a good time with us We all are looking... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the renowned Varadero resort, on a magnificient beach with crytal waters and white sands, 8km from the town centre and 35 min from the airport. The Mercure Playa de Oro offers modern architecture and decor and features an all inclusive formula, 3 restaurants, 3 bars, 1 night club, sea and sports activities and daily evening shows. ... more   less 

Additional Information about Mercure Playa de Oro

Address: Carretera Las Morlas Km 12.5, Varadero 42200, Cuba (Formerly Coralia Club Playa de Oro)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $169 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Playa de Oro 4*
Number of rooms: 385
Also Known As:
Coralia Club Playa De Oro Varadero Hotel Varadero
Playa De Oro Varadero
Coralia Playa De Oro
Hotel Style:
#16 Top resorts Hotel in Varadero
#18 On the Beach Hotel in Varadero
#19 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Playa de Oro staff and other travellers.
412 questions
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See all questions (412)

Questions? Get answers from Mercure Playa de Oro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room on a higher floor.”
 of 5 bubbles acflores30, 27 Nov 2016 | Read review
“Ask for a room not facing the pool, it is more quiet”
 of 5 bubbles amberg392, 26 Nov 2016 | Read review
“The ones facing the pool might be noisier. Be sure to ask the front desk where your room is--the numbering system makes no sense.”
 of 5 bubbles RGGBeatty, 25 Nov 2016 | Read review
“All hotel seemed wheelchair accessible”
 of 5 bubbles whatup2, 21 Nov 2016 | Read review
“We had a ground floor pool view but a room on a higher floor would offer better view and maybe less issues in the room.”
 of 5 bubbles bflojim, 16 Nov 2016 | Read review
5 of 5