First let me start by saying that you have to pay for water!!! Second the plates at the buffet are dirty they do not wash the dishes with soap! The rooms are old no fridge in the room no toilet paper in the bathrooms except for the rooms all the other bathrooms had no soap no toilet seat and no toilet paper! The food was not good except from the eggs at breakfast and lunch they would serve fish porc and chicken thats it. No toaster. Some of the tourist are rude and disrespectful! Some of the staff was very nice I must say its the only thing positive about the hotel. some of my familly member had a room with a toilet seat that was broken and all week his room smelled really bad! Overall I would not recommend this hotel
The service was average. Staff was extremely helpful and friendly. However, the property was not worth the value. I have visited Cuba several times and this was the worst resort I have stayed in. The rooms are run down and unkempt. We had no lights in the hallway of our room and no toilet paper. The food was average. The best thing about the resort was the location. Close to beach, vendors, pubs and nightlife. We felt safe.
Myself and 3 other people stayed in this resort. The hotel was fairly dirty, the pool isn’t as big as it looks in the pictures or as nice (old pictures I imagine) and fills up with people quickly. The lobby is the only place in the hotel that lived up to expectations. The rooms are quite small and also dirty. Most of the staff were good to deal with except for two ladies working at the front desk, any time we needed anything they always gave us the run around. “Come back before 2pm tomorrow “ they would say. So we’d come back at 1pm the next day then we’d get “oh no you have to come back after 2pm” it was a never ending cycle. There was supposed to be an allacart meal included in our stay. We tried booking it and we were told to come back the next day between 10am and 12 to book it, we knew this was going to be part of the run around again. So we came back the next day at 10:30 and we were told the allacart was “broken” I don’t understand how a whole restaurant is broken but what ever, we where expecting that. The food In the buffet was ok. Breakfast was the best meal. The drinks that are included in the all inclusive are made with the cheapest liquor Cuba has to offer, the beer at supper is either watered down or non alcoholic. you won’t be getting drunk off of it Unless you drink a gallon of it. We stopped eating in the dinning hall cause of the smell and the appearance, the ceiling is disgusting. The rooms appear to have a balcony on every one in pictures but they don’t. The rooms don’t have a microwave or a fridge so your 100% at the buffets mercy. One of the two rooms we had didn’t have a functioning safe, the key was “missing” we were told. Lots of previous reviews mentioned that the hotel was full of Russians , there was a lot of Russians there for our stay but we didn’t mind them. They kept to them self’s seemed like clean and quite people. Only reason I’m mentioning them is cause previous reviews complained about them. The beach is across the road , we knew this when we booked. Getting to the beach is easy though, the drivers in Cuba are very respectful of pedestrians and other drivers. Winnipeg drivers could take a lesson on this, us four did. Over all our stay was good. The garbage hotel didn’t ruin our trip we made the best of it. Varadero was very nice had good restaurants , easy to get transportation to and from places. Lots of taxi options from horses to double decker buses.…
Varadero Cuba is getting bad, boring and empty. I stay in BelleVue Sunbeach 3 star all inclusive nightmare hotel in Varadaro, no one clean my room for 6 days, I have to empty my garbage by my itself. It was no clean beach towels. Hotel staff was arrogant, food and drinks selection scaled to minimum. Avoid Varadero.
Unfortunately we had an insident that from our room from my moms handbag were missing 200 euros. Most of the time we carried the bag with us but some days going to restaurant or to the pool we left bag in the room. Probably cleaning lady took the money (not all the money but some of the money so that maybe we dont pay attention to it). Also had big problem with dirty dishes in the restaurant.