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Royalton Hicacos Varadero Resort & Spa

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Royalton Hicacos Varadero Resort & Spa
Royalton Hicacos Varadero Resort & Spa
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3,828 Reviews from our TripAdvisor Community

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Showing 2,690: English reviews
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Southend-on-Sea, United Kingdom
Reviewed yesterday NEW

Stayed 9-23 Feb, wonderful relaxing holiday. Grounds are beautifully maintained by very hard workers. I'm a vegetarian and always found plenty to eat. Lots of drinks and cocktails available. From previous reviews, I asked for a chocolate monkey (not on the cocktail list). Really nice. Beach was beautiful and I would like to thank Duniel, walking up and down in...

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7Thank claire t
London
Reviewed yesterday NEW

We returned from two weeks at this very pleasant hotel a few days ago. The hotel was good, rooms comfortable if a little dated, but overall fine. The check in was smooth, the Butler showed us to our room, cases arrived shortly after and managed to have a meal although it was fairly late. Beach here is very good, although...

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Helpful?
1Thank colni
Sutton Coldfield, United Kingdom
Reviewed yesterday NEW

Beautiful hotel on a lovely sandy beach. Rooms are spacious but because of the high humidity the chrome fittings were badly rusted. Good size balcony with comfortable chairs. Very large high bed with a firm but comfortable mattress. Butler service was excellent and very helpful in answering questions rather than having to queue at reception. Wi Fi in Cuba is...

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2Thank Peter G
Essex, United Kingdom
Reviewed 2 days ago NEWvia mobile

Arrived on 21st January early evening what a beautiful site the lobby area is . We were diamond club and after swift check in were taken to our beautiful room top floor wonderful view over the pool sun every afternoon 1116 perfect. The bars all just perfect glasses to suit every cocktail and drink you desire. The bar staff in...

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Helpful?
1Thank Jany50
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear Jany, It is so nice to receive your compliments and overall comments. We can assure that all the staffs who made your holiday a great one will be properly acknowledged. Happy to learn that our top service; The Diamond Club, was up to your outlooks as well as the rest of our services. Yes we keep proud of our...

Essex
Reviewed 2 days ago NEWvia mobile

On arrival we were given a glass of bubbly and a cold flannel. We were then taken to the nightclub to get our talk. We immediately noticed the hotel needs some TLC the water ways were drab and dirty. They need emptying cleaning and repainting. The nightclub stank of damp I was glad to get out of there and never...

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Helpful?
Thank Ethel A
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear Ethel First to thank you for the time you took to submit your review and evaluation of our services. We are happy to learn you had a safe visit and overall enjoyed our vacation with us. We regret any inconvenience and we apologize if we fall short on your expectations. Wished you had approached to any of the staff...

london,ontario
Reviewed 3 days ago NEW

We travelled w/our daughter and son in law Feb.13-20. Transfer from airport to hotel was smooth and quick. Check in was friendly and efficient. Our rooms were not ready so we went for a bite at the bistro. We have enjoyed the bistro in the past but the standards have slipped. Our butler LeDuan let us know when the rooms...

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2Thank repeteLondon_ontario
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear client, Your great compliments are being passed onto our staff to incentive their hard work. Thank you for taking the time to review your visit. We can´t wait to welcome you home away from home so soon again, Best regards,

London, United Kingdom
Reviewed 3 days ago NEWvia mobile

Best hotel in strip, food excellent and staff helpful. Asked to move room due to stairs and couldn't have been more helpful. Upgraded to diamond club and would recommend, as we got a booking in the restaurants when we want, drinks in the rooms, room service , excellent spa , special part on the beach, excellent drinks service etc

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Thank 29Sib72
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Thank you dear for sharing your comments about your recent visit to Royalton, your enjoyment is our goal. wishing you great day,

Truro, United Kingdom
Reviewed 4 days ago NEW

The ISSUES: Rooms are not 5 star compared to Mexico but you have to expect this. I asked to change rooms which was dealt with immediately. I fell down the stairs due to no lighting and spoke to the manager who sent a doctor out free of charge (as expected) and rectified the lighting issue within 2 days by putting...

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2Thank jim p
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear client, Can´t thank you enough for sharing your recent holiday experience with our fellow travelers and followers. We continue to work on improving our; mandatory by design, but tenuous property lightning and its being appreciated by our guests. We are at the time emphasizing the serving staff training to not incentive client expectation towards not accurate or sat time...

Ottawa, Canada
Reviewed 5 days ago NEWvia mobile

Had a blast! All inclusive - adult only. Lots of activities to do that was included in the price. Only the excursions off the resort were not included. Absolutely beautiful. Will definitely be going back!

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1Thank LivLuvTravel
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Thank you so much for sharing your comments with our community. I learn with happiness that you had a relaxing and happy stay as I am sure that you and your mom deserve. We´ll be waiting to host you again in the near future, regards.

Toronto, Canada
Reviewed 5 days ago NEW

The food here is good for Cuba. There are lots of little "boutique" style of places to check out in the resort. There is a gelato place, sandwiches, coffee stops. Lots of variety basically. Only disappointment was the beach. Ive been to lots of beaches and the sand here was mediocre. It's not the whitest but the water is okay....

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2Thank 60leesa
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Thank you for your comment and reviewing your experience at our resort recently. Glad you liked our offers and services. We are particularly concern when it comes to our popular long natural sandy beaches, we are in line with the green laws to keep it the best for our visitors. best regards,

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled within lush tropical gardens and just steps from the azure blue waters and powder white sand of Cuba's finest beach lies the award-winning Royalton Hicacos Varadero Resort & Spa, an Adults Only Luxury All Inclusive Resort. ... more   less 

Additional Information about Royalton Hicacos Varadero Resort & Spa

Address: Carretera Las Morlas km 15 | Punta Hicacos, Varadero 42200, Cuba (Formerly Royal Hicacos)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $326 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royalton Hicacos Varadero Resort & Spa 5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Sandals Royal Hicacos Varadero
Sandals Cuba
Sandals Royal Hicacos Resort Spa
Royal Hicacos
Hotel Style:
#1 Luxury Hotel in Varadero
#1 Top resorts Hotel in Varadero
#1 Spa Hotel in Varadero
#1 On the Beach Hotel in Varadero
#7 Romantic Hotel in Varadero
#13 Family Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Royalton Hicacos Varadero Resort & Spa staff and other travellers.
1,451 questions
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Hengoed, United Kingdom
23 days ago

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Questions? Get answers from Royalton Hicacos Varadero Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in block 5. This is the far end of the complex, very quiet and overlooked the sunrise pool.”
 of 5 bubbles claireterry, 27 Feb 2017 | Read review
“Upgrade to Diamond Club”
 of 5 bubbles colni, 27 Feb 2017 | Read review
“If you have trouble with stairs ask for ground floor as no lifts.”
 of 5 bubbles O9980PCpeterg, 27 Feb 2017 | Read review
“Ask for the ones nearest to the beach”
 of 5 bubbles 60leesa, 23 Feb 2017 | Read review
“The best rooms are in the Diamond Club area of the resort, for which you have to pay extra, but I think it's worth it!”
 of 5 bubbles SKSC, 21 Feb 2017 | Read review
5 of 5