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Royalton Hicacos Varadero Resort & Spa

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Las Morlas Street, Km 15, Varadero 42200 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (10141)
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Panoramas (2)
Pool & Beach (2325)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20-10-19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royalton Hicacos Varadero Resort & Spa
Updated 20-10-19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 93 hotels in Varadero
Location
Cleanliness
Service
Value
Travellers' Choice
Royalton Hicacos Varadero Resort & Spa is located on the white sandy beaches of Varadero, situated on the eponymous Hicacos peninsula. Its beautiful landscapes, and vibrant tourist ambience makes Varadero the perfect background for a tropical adventure where you can explore natural attractions. The luxurious adults-only resort is a cut above other Varadero hotels with its all-inclusive resort facilities designed to create a perfect ambiance for relaxation.
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Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Conference facilities
Parking
Internet
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Safe
VIP room facilities
Flatscreen TV
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
French, Spanish
7549Reviews2755Q+A100Room tips
Traveller rating
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Popular mentions
stuart_130475 wrote a review Jul. 27
Tamworth, United Kingdom146 contributions42 helpful votes
+1
Booked this hotel as my partners 50th gift and could not wait for the Cuban experience. Firstly the good : The beach was fantastic. We was booked in Diamond club and the beach and service was to die for. Filled our large drinks cups with no problems. The room was big and we loved the shower. No complaints there. All the staff in the bars and restaurants were polite and very attentive. Good choice of drinks to choose from. Snack bar was a godsend. Breakfast at the beach restaurant was always nice Negatives : Pool was cloudy and dirty for the majority of our week there and the side channels did not have water in so made the appearance look shabby. Diamond club beach bbq. Where do you start.? Poor poor poor. Undercooked sausages and chicken. Undercooked fish and from paying so much extra for Diamond club I would expect far more. Ended up having Rolls from the bar to get by as food was poor at the Diamond club beach. Diamond club lounge was closed. Was a mission to get branded drinks on the Diamond club list. Food in the restaurants was repetitive and inconsistent and if you don’t like Instant mash you are in trouble. We had no expectations about the food and understood the issues Cuba is having but it was poor. Would I return ? I don’t think so. Loved the Cuban people and the beach made the holiday it really did. Missing a trick in regards to Diamond club rooms. Couldn’t have been any further from the Diamond club beach yet there are rooms right by it. In my opinion the only perk of Diamond Club was the beach area. Such a shame :(
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Take thermos mugs to keep your drinks cold on the beach as drinks are served in tiny plastic cups
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3 Helpful votes
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 2 days ago
Dear Stuart, On behalf of the hotel staff, we would like to thank you for sharing a review of your stay with us. We would like to convey that we are sorry for knowing that we did not fulfill your expectations. We are happy to know that you liked the beautiful ocean and excellent beach; and also pleased to know our staff was so kind and nice to you. We work every day in order to improve our service and your suggestions are always welcomed, thank you for your valuable time and feedback, we sincerely hope to have the opportunity to prove ourselves in the future. Best regards, General Manager
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Lietys B wrote a review Jul. 26
United Kingdom1 contribution
Staff were amazing, great atmosphere, cocktails were fantastic. My husband and I have been visiting Cuba for the last 15 years and this hotel is by far the best we’ve ever stayed in! Thank you so much to all the staff members. We can’t wait to be back!
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 2 days ago
Dear Lietys, On behalf of the Royalton Hicacos staff, we would like to thank you for sharing such a great review of your stay with us. We are glad to know you felt like being in paradise. Good to know you appreciated the delicious food and all kinds of drinks. Most of all, we are pleased to hear that you liked our friendly staff. We will share your beautiful words with all of them who are going to appreciate them very much. Thank you for choosing us. We look forward to receiving you again. Warm regards, General Manager
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SharonM D wrote a review Jul. 26
Staffordshire122 contributions32 helpful votes
+1
Mixed feelings about Hicacos. Unfortunately our 2 week trip was cut to 1 due to UK putting Cuba on red list, not their fault I know. We were diamond club. Room was nice, shower was amazing, bed very high but comfy. We did get our beach towels changed and nightly turn down service. Wine in room was more like Sherry, we couldn’t drink it. Minibar fridge was restocked. Hotel bigger than we’d normally choose but not being anti social we kept ourselves to ourselves due to covid. Was a pity the pool and surrounding lazy river weren’t up to scratch, however we chose the beach anyway. Food was ok, we asked Alex to book our tables for each night which he did. We knew that some food supplies were limited. We liked the Carribean, pity we only got to go once, they were very attentive. Didn’t use the buffet once. Had breakfast each day at the beach restaurant, always greeted with a smile and remembered our orders, so thank you. The diamond club bbq lunch needs attention, maybe us Brits just like things cooked more?! Don’t think there was any advantage to diamond club drinks, seemed to get whatever was available. Must at this point give praise to the service from diamond beach bar staff for regularly topping up our insulated cups, thank you and ‘don’t worry be happy!’ The beach is amazing, we liked the diamond club end but a bit more thought could be given to room allocation near to this for ease. On the whole, not sure we’d return as we like quiet and keep ourselves to ourselves so almost seemed too big for us to get the personal, familiar service which we like.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: I like my sleep but be sure to get up early and make the most of that beautiful beach.
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1 Helpful vote
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 2 days ago
Dear Sharon, On behalf of the Royalton Hicacos staff, we would like to thank you for sharing such a great review of your stay with us. We are very sorry that your holidays have been shortened; we are pleased to hear that you liked our delicious and varied offer of food, specially the Carribean restaurant. We are very pleased that you have felt good about the hotel staff and hope to have the opportunity to prove ourselves in the future. Warm regards, General Manager
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Anne M wrote a review Jul. 26
Saint-Bruno-de-Montarville, Canada1 contribution1 helpful vote
Just returned from the Royalton Hicacos Varadero. Stayed in the Diamond Section, staff were AMAZING. A la carte food was really good, especially the Caribe. Buffet was good also. Special thanks to the Diamond Butler team who could not do enough to help. And to Hermes in the main Buffet and to all the staff at the main lobby bar. I will be returning probably in December. Look forward to seeing you all again.
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Date of stay: July 2021
Value
Location
Service
Room Tip: If you want the quieter area in the Diamond section 2801 is ideal. It has a small swimming pool...
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1 Helpful vote
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 4 days ago
Dear Anne, On behalf of the Royalton Hicacos staff, we would like to thank you for sharing such a great review of your stay with us. We are pleased to hear that you liked our a la carte restaurants, especially the Caribe. We will convey your words of appreciation to Hermes and our Diamond Club butlers team, they will greatly appreciate the gesture. Thank you for choosing us and recommend our resort. We look forward to receiving you again. Warm regards, General Manager
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roseyvinnybrandon wrote a review Jul. 25
Baden, Canada1 contribution2 helpful votes
Royalton Hicacos Varadero From the time we arrived it was amazing . The resort was a good size easy to walk around. The food was amazing for Cuba. We ate at all of the a-alcartes. There was nothing on the menu that that we didn’t like. The service was all great, they were very happy to see us, and to serve us. The staff was amazing!!! Our waiter at the buffet was Hermes. Every day he was so happy to see us and always had our table ready and what we wanted to drink, take our dirty plates away or get us whatever we wanted. It was so nice to talk with him, and his smile we will never forget, he treated us like family and was a very hard worker..Because of COVID there was a staff member at each buffet of food waiting to serve you what you wanted and how much. Lots of food and variety to choose from. The bartender girls were amazing also. Day shift and night shift. I can’t remember their names sorry but they were always asking if everything was good or if we wanted anything. The pool bar was closed , so they served us from the main bar. Sometimes they would come to our pool chairs to get our mugs to fill up, with our drink of choice, which was so nice. Always happy to do so. The bar had a great selection of alcohol to choose from. Butler service manager David was the most valuable employee to us. When we arrived he showed us to our rooms and on our walk, told us about all the services the resort has to offer and where each place was. If we had any problems or questions to call him. 5520 Well we didn’t have to call him cause he was so readily available. David or (Ronnie) Sorry if I got your name wrong. They were always checking on guest making sure that we were happy with everything. If you had any problems they would write it down and get it looked after right away. I cannot say enough about these two. They made our stay much more enjoyable and treated us like family. We will never forget how hard they worked. Marilin the lady who kept our room clean was also ver good. She would leave us towel art and made our room nice.We did get to meet her on the second last day of our vacation, to thank her so much. We really appreciated all the hard workers on the resort. The beach was so breathtaking ,clear water and white sand. Lots of places to sit , and the bar was not far away. We wish we could of stayed longer. It’s the people at the resort that helped us make our memories that we will never forget. We will be back! LOVED IT!!!❤️❤️ 🏝 🏝🏝🏝 Rosemary and Will Kraehling Ontario Canada
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Date of stay: July 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 4 days ago
Dear Rosemary, On behalf of the Royalton Hicacos staff, we would like to thank you for sharing such a great review of your stay with us. We are glad to know that we meet your expectations. We are pleased to hear that you liked our delicious and varied offer of food and cocktails; that you really appreciate the hard work of your maid to kept your room very clean. We will convey your words of appreciation to Marilin, Hermes, David and Ronier. I would like to thank you for your praise to them, that is the best award and the greatest incentive to continue working to provide a better service. Thank you for choosing us and recommend our resort. We look forward to receiving you again. Warm regards, General Manager
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PRICE RANGE
US$226 - US$360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals royal hicacos varadero, sandals cuba, sandals royal hicacos resort spa, royal hicacos
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
404
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Frequently Asked Questions about Royalton Hicacos Varadero Resort & Spa
Which popular attractions are close to Royalton Hicacos Varadero Resort & Spa?
Nearby attractions include Varadero Beach (1.4 km), Cueva de Ambrosio (0.4 km), and House of Rum (7.6 km).
What are some of the property amenities at Royalton Hicacos Varadero Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Royalton Hicacos Varadero Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Hicacos Varadero Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Royalton Hicacos Varadero Resort & Spa?
Conveniently located restaurants include Restaurant La Arcada, Xanadu Restaurant, and La Panchita.
Are there opportunities to exercise at Royalton Hicacos Varadero Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Royalton Hicacos Varadero Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Hicacos Varadero Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Royalton Hicacos Varadero Resort & Spa?
The staff speaks multiple languages, including Spanish and French.
Are there any historical sites close to Royalton Hicacos Varadero Resort & Spa?
Many travellers enjoy visiting Cueva de Ambrosio (0.4 km).
Is Royalton Hicacos Varadero Resort & Spa accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.