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Sheraton Santo Domingo

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Sheraton Santo Domingo
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1,210 Reviews from our TripAdvisor Community

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Showing 665: English reviews
Mexico City, Distrito Federal, Mexico
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed today NEW via mobile

The special treatment I've received is not what you expect when you go to a big chain hotel ; and this one was special I've stayed in the 8th floor and Ana the lady that cleaned the rooms was allways smiling and making all possible to get you confortable even she personalized the room with her personal touch It have... More 

Helpful?
Thank Techie R
Miami Beach, Florida
2 reviews
Reviewed yesterday NEW

I've been one night in this hotel l the room is clean and large but the bathrooms a little small! the pool is great nice lunch next to the pool the hotel is nice and modern very good service ,the breakfast is excellent

Helpful?
Thank ricoun18
2 reviews
Reviewed 4 days ago NEW via mobile

I stayed at this hotel in my first visit to DR with my sister and friends and i have to say that is an awesome hotel. Front Desk staff is really kind, guys like Ramon and Nestor and the girls Pamela, Gisselle and Leyni always welcome you with a smile. The staff in the Restaurant always have something nice to... More 

Helpful?
Thank Butterfly1703
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Butterfly1703, Thank you for taking the time to share your experience at Sheraton Santo Domingo. We are glad to know that you and your family enjoyed our Signature Service and facilities. Our Front Desk, Restaurant Cafe Casabe and Housekeeping staff strives for providing a memorable stay for every guest because your satisfaction is our best reward. We hope you... More 

Boulder, Colorado
2 reviews
Reviewed 4 days ago NEW

The Sheraton Club was very nice and worth the extra fee. Nelson Gomez, Sarah Rosas and Carla Ramirez made the visits to the Sheraton Club very enjoyable. The rooms are spacious and clean with all the amenities that you expect at a nice hotel. The view is also great from the 10th floor. I recommend this hotel to anyone staying... More 

Helpful?
Thank LisaSimBar
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear LisaSimBar, Thank you for sharing your experience at Sheraton Santo Domingo. We are really glad to know that you enjoyed a higher level of comfort at our Sheraton Club and that you enjoyed our facilities. Our Sheraton Club staff strives for providing our Signature Service by taking care of every detail and personalizing your stay. Rest assured we will... More 

Fort-de-France, Martinique
1 review
Reviewed 5 days ago NEW

My stay was wonderful I had 2weeks there fantastic the 6th floor housekeepers were so nice everyday my room 621 had a different look. Thank you to Maria Ester, Johanny and Juisa for their skills and competences NO LE PANANA!!! I learned this phrase at buffet diner court with waiters they were great thank you so much for the service... More 

Helpful?
Thank clkbossman
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear clkbossman, Thank you for taking the time to share your experience at Sheraton Santo Domingo. We are truly glad to know that your 2-week visit was completely wonderful and that our Housekeeping, Restaurant Cafe Casabe and Front Desk associates made your stay memorable and fantastic. We strive for providing the best experience to our guests and it fills us... More 

Brussels, Belgium
2 reviews
Reviewed 6 days ago NEW via mobile

Very friendly staff (Rosanna/Wendy/Noël/Pablo/Jose/Andres/Benjamin/Graciella/Margarita/Carla Ramirez/Nelson Gomez... all friendly with all our crew and top with childrens, all payed special attention to my daughter! Thanks

Helpful?
Thank sanetdudu
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear sanetdudu, Thank you for taking the time to share your experience at Sheraton Santo Domingo. We are glad to know that our staff offered you and your family a warm and genuine service. Rest assured we will share your comments with the team. We hope you visit us again soon! Sincerely, More 

1 review
Reviewed 1 week ago via mobile

Really kind service, especially thank you to Carla Ramirez , Sarah Rojeu and Nelson Gamez! Snacks on the 10th floor are nice, possibility to have drinks and coffee all day long. The ceviche was outstanding!

Helpful?
Thank Delphine S
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Delphine S, Thank you for sharing your experience at Sheraton Santo Domingo. It is a great pleasure to know that you enjoyed our Signature Service and a higher level of comfort at our Sheraton Club. Our staff always go above and beyond to make sure you feel like home. We hope you visit us again soon! All the best, More 

Mechelen, Belgium
1 review
Reviewed 1 week ago via mobile

My colleagues and I had a great time here: good accommodation, clean, good food and a great service. We can all strongly recommend the Sheraton club on the tenth floor! We've been well served there by Carla Ramirez, Sarah Rojas and Nelson Gómez!

Helpful?
Thank Huylebroeck
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Huylebroeck, Thank you so much for sharing your experience at Sheraton Santo Domingo and for choosing us as an option of stay during your visit to the city. We feel very proud of our Sheraton Club Staff who always delivers an outstanding service by taking care of every detail to personalize your stay. Rest assured we will share your... More 

Dubai, United Arab Emirates
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

A big thank you to Sarah Roja and Nelson Gomez, who are always very nice and friendly every time we invade the lounge on the 10th floor. Sarah (always smiling) and Nelson make sure we get all the drinks we want. And replenish the lounge after the storm. Muchas gracias y hasta la proxima vez!

Helpful?
Thank CleMoons
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear CleMoons, Thank you for taking the time to share your experience at Sheraton Santo Domingo. We are really glad to know you enjoyed our Signature Service provided by our Sheraton Club Staff, who always go above and beyond to make sure you feel like home. Rest assured we will extend your comments to them both. We hope you visit... More 

1 review
Reviewed 1 week ago via mobile

Great check in. Nice to see familiar faces each time we return. The weather was very bad this stay so we ordered In room during. Reynaldo Peña was so friendly and engaging. He made conversation and got to know us in the few minutes he was in the room. He was professional and effective in his delivery of the food... More 

Helpful?
Thank Manuel P
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Manuel P, Thank you for taking the time to share your experience at Sheraton Santo Domingo and for choosing us as your second home during your visit to the city. We are proud to know that Mr. Reynaldo Peña offered you our Signature Service, by making you feel like home and providing a warm and friendly attention. We take... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $155 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#1 Casino Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#2 Luxury Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santo Domingo staff and other travellers.
19 questions
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Questions? Get answers from Sheraton Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“good hotel”
 of 5 bubbles ricoun18, 2 Dec 2016 | Read review
“the renovated rooms”
 of 5 bubbles CleMoons, 26 Nov 2016 | Read review
“The service”
 of 5 bubbles santiagov513, 24 Nov 2016 | Read review
“The neighborhood is not the best so don't walk around at night.”
 of 5 bubbles choquinga, 20 Nov 2016 | Read review
“8th floor view of the pool . BEST”
 of 5 bubbles NYC-RR, 18 Nov 2016 | Read review
5 of 5
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