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Sheraton Santo Domingo

Booking.comUS$111*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Santo Domingo
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1,614 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santo Domingo
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Showing 876: English reviews
Reviewed 1 week ago

I was mesmerised by the service given by Ana Santos, she did a good job and made sure everithing i needed was given to me. She has a lot of potential and is A very service minded girl. She is my employee of the month and thanks to her I will be booking my next trip with Sheraton to keep...

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Helpful?
1Thank John H
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear John H, Thank you so much for sharing your wonderful experience at our Sheraton Club. Our club staff excels in delivering a memorable service to make your stay unforgettable. We are glad to know that Ana, Carla and Nelson exceeded your expectations with the attention given and we will share this with them for sure. We look forward to...

Medellin, Colombia
Reviewed 1 week ago

I stayed at the Sheraton, Santo Domingo because I was attending a 3-day conference there. I am not a Club member and have no history with Sheraton. Regardless, the staff was attentive, police, professional and eager to help. The breakfast buffet was amazing - truly anything I might have wanted was available. Room service was prompt and polite. I have...

Review collected in partnership with this hotel
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Helpful?
Thank Wendy H
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Wendy H, How happy we feel to read such an amazing experience from you. All of our associates do their best to deliver a memorable stay and make you enjoy every moment. Our Food & Beverage excels in offering the best breakfast options to help you start your day with a lot of energy. Rest assured we will share...

Jacksonville, Florida
Reviewed 1 week ago via mobile

We stayed at Sheraton for 3 nights. We found the staffing to be very helpful. The room was spacious and clean. Room service was very good. We ordered food on one of the nights and it was brought promptly. The food was delicious and prepared well. I would say it was better than the food we ate at nearby restaurant...

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Helpful?
Thank vermavidya
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear vermavidya, We feel truly glad you stayed with us during your visit to the city. All of our staff goes above and beyond to make you feel like home and it is great to know that you also enjoyed our facilities and delicious dishes prepared by our Food & Beverage team. We would be thrilled to have you stay...

Atlanta, Georgia
Reviewed 1 week ago

My first time staying at a Sheraton hotel and I can't explain the hospitality of the staff they went above and beyond to make sure you was ok and it is centrally located and easy to get anywhere you need to go and food at the hotel was excellent! I definitely will be back!

Review collected in partnership with this hotel
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Helpful?
Thank marioy794
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear marioy794, Thank you for staying with us during your visit to the city and for sharing your experience with other travelers. We strive to deliver excellence in every possible way and we are glad to know that we reached your expectations this time. Our location near by the Colonial City is one of our best features. We can't wait...

Massachusetts
Reviewed 1 week ago

The Sheraton Santo Domingo just keeps getting better. I recently stayed at the hotel during the Winter and Spring break. The customer service, warmth, the love you feel, attention to detail makes it a place that you do not think twice to book. I had the pleasure of meeting Mr. Araque, Director of Food and Beverage who is quite a...

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Helpful?
Thank CitizenoftheAir
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear CitizenoftheAir, Thank you so much for sharing your experience, it is an honor for us to receive such excellent comments regarding our staff and service and to know we were part of such an special occasion like your husband's birthday. Team work and genuine and warm service is the key to go beyond guests expectations, we are so glad...

Mexico City, Mexico
Reviewed 1 week ago via mobile

Nothing bad enough for a poor rating, but nothing notable either for an excellent grade. Typical Latin American Sheraton: large, outdated, clean and good but slow service. I had to 'fight' a little to get the type of room I had reserved. At the end the front desk manager accommodates me properly, but not without a slow, slow checking process....

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Helpful?
Thank Fer T
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Fer T, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for the inconvenient encountered, we would like to mention we have reviewed your comments with our staff and the proper actions were taken in order to prevent this to recur in the future....

Reviewed 1 week ago via mobile

Our anual company meeting was again booked at Sheraton Santo Domingo as requested by our board of directors. The director of sales Ms. Aurora Sagredo help us to set up everything we needed and as always the rooms, transportation and meeting rooms were outstanding. They took care of every detail you can think of to make one again those 4...

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Helpful?
Thank Gjjgarcia
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Gjjgarcia, Thank you for your comments! our staff is committed to our guests satisfaction and going beyond to make their experience memorable! your comments inspire our team to keep delivering the excellence, we hope to have you again soon! Sincerely,

Miami, Florida
Reviewed 1 week ago

Visiting this hotel for over 28 years at Club Level. Always impressed with room upgrades, which are large and full of light. Best service you can experience at Club. Don't like frequent changes of personnel at front desk.

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Helpful?
Thank Cdabelic
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Cdabelic, Thank you for your comments! our Sheraton Club staff is committed to our guests satisfaction and going beyond to make their experience memorable! your comments inspire our team to keep delivering the excellence, we hope to have you again soon! Sincerely,

Senlis, France
Reviewed 2 weeks ago

It is a very nice place where we are always warmly welcome. Special thanks to Nelson Gomez and his colleagues Carlos Ramirez and Sarah Rojas at the Seraton Club. Their professionalism and friendliness is greatly appreciated.

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Helpful?
Thank Sp0th
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Sp0th, Thank you for your comments! our Sheraton Club staff is committed to our guests satisfaction and going beyond to make their experience memorable! your comments inspire our team to keep delivering the excellence, we hope to have you again soon! Sincerely,

Reviewed 2 weeks ago via mobile

Very nice place where we are always well received!!! Especially by Nelson Gomez and his colleagues Sarah R. And Carlos Ramirez at Sheraton Club Thank you so much for your warm welcome!!! The food and the service is also great ! The Swimming pool is amazing and now there is a jaccuzzi so we can really relax

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Helpful?
Thank Tam I
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Tam I, Thank you for your comments! our Sheraton Club staff is committed to our guests satisfaction and going beyond to make their experience memorable! your comments inspire our team to keep delivering the excellence, we hope to have you again soon! Sincerely,

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $148 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#2 Business Hotel in Santo Domingo
#2 Casino Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
#5 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santo Domingo staff and other travellers.
24 questions
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Questions? Get answers from Sheraton Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Included in bill.”
D6561OGlynnb, 26 May 2017 | Read review
“Ask for upgrade they'll give it to you if possible”
WorldWideLady, 24 May 2017 | Read review
“Had an ocean view, that was great, city view on the side!”
mariaj0sefinal, 24 May 2017 | Read review
“Beds were very comfortable and lots of great pillows too!”
wendyh32, 20 May 2017 | Read review
“Water view room if possible”
CitizenoftheAir, 19 May 2017 | Read review
5 of 5
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US$111* /night
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Prices are for 1 room, 2 adults
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