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Sunscape Puerto Plata

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Carretera Luperon Km 5 Playa Dorada, Puerto Plata 57000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (3777)
360
Panoramas (66)
Pool & Beach (865)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-07-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-07-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 55 hotels in Puerto Plata
Location
Cleanliness
Service
Value
Travellers' Choice
Sunscape Puerto Plata, set on the golden sand beach of Playa Dorada, is located on the northern coast of the Dominican Republic, in a world of pristine beaches and tropical jungle. Only 20 minutes from Puerto Plata International Airport, Sunscape Puerto Plata is the ideal setting for an unforgettable vacation. This familyfriendly 585-room resort faces the Atlantic Ocean and is surrounded by a beautiful 18-hole golf course designed by the famous Robert Trent Jones. Spacious accommodations offer private terraces and kid's amenities with options including connecting rooms, an elevated experience in the Sun Club and an adults-only section. Guests will enjoy all the privileges of Unlimited-Fun(R)- where everything is included and no wristbands are required - including unlimited access to six bars and nine reservation-free dining options, live music, local entertainment, land and water activities for all ages, the Explorer's Club for Kids with Red Cross certified staff and the Core Zone Teens Club. Guests can also rejuvenate at the Sunscape Spa by Pevonia(R), play golf ata nearby course, enjoy excursions to natural wonders or the historic city of Puerto Plata, and of course, enjoy Sunscape Puerto Plata's stunning, golden sand beach, Playa Dorada. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot bath
Adult pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family Resort
Business
Languages Spoken
Spanish
4447Reviews1089Q+A100Room tips
Traveller rating
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Popular mentions
marilondon2 wrote a review May 3
New York City, New York34 contributions4 helpful votes
+1
Me and my familly went April 20 to April 23 few days ago just to see how everything was runnig at my favorite place, the place that i considered as my second home. We rented 6 rooms at the sunclub, the price was the same, i think I paid more than before for each room, but that is not the case! We were in the big pool the last day before check out, and we were listening to music with a small speaker. We were having a good time, my two doughters, the twins, and my two sisters ,when a guy name Pilar was telling my sister to shut the speaker off. When my sister told me what went wrong, I was asking where was the guy to tell me to turn off the speaker. The resort has the music now like you are in a retiment for saints, its boring. If he wanted me to turn off the speaker, a mini bose, that was not loud, it would have been a pleasure for me to do it only if he would return my money for the 6 rooms i paid. I made a complaint in the check out, i dont know if they said something about it, but my music was not loud and after we left, a group of local people were listening to loud music and smoking hookah, but Pilar was hiding, he never complained to this group of people, we just played 4 songs for a video and this angry guy was telling us to turn off the speaker, it was too much attitude he was very rude and did not offer any alternative which is what a professional in hospitality must do! we have never had any issues at this resort, everybody knows that. we get along with everybody there, but this experience is makin us all think twice about returning to this spot we once used to relax in. But once again thanks to, Carlos, Norberto Gonzalez, Santiago,Manuel,and Junior, Junior was excellent at the sunclub, and Jahaira always nice and sweet, thanks my people all of you are really nice, I was missing Johaira the master piece of the sunclub that is not working anymore for the resort, but we are going to miss her always, and please open the sunclub reservation area, the pool needs music, the food needs to improve, thank you one more time, Marisol and family
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Date of stay: April 2021
Location
Service
Sleep Quality
Room Tip: Every room is good and clean
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1 Helpful vote
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 3 days ago
Dear marilondon2, Thank you for choosing us again as destination for your holidays.We so much appreciate you taking the time to share this review about your stay at Sunscape Puerto Plata and also appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had and this information will be passed along to the involved manager for further review, as guest satisfaction is our top priority and we regret that we fell short during your stay. We hope to welcome you back again and treat you and your family! Warm Regards, Madeline Cabrera eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2002 info.supop@sunscaperesorts.com
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Isabel H wrote a review May 3
Dominican Republic4 contributions1 helpful vote
These vacations were unique since we visited the best hotel in Puerto Plata called Sunscape, they are people full of joy with their smile that is reflected through their masks, with a wonderful food and extremely excellent attention. I want to highlight the work and good service of the guys from the restaurants wooooooh what more professional attention they have, I went to the bon fire dinner with my partner and the young Junior gave us the best attention and the elegant and great dinner, also some young Paola and Alexandra at the door of the windows restaurant received us with so much affection and attention that we had not received in any other hotel. thanks for the attention and care.
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 3 days ago
Dear ihdez21, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope we have the chance to welcome you back again soon. Kind regards, Madeline Cabrera eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2017 info.supop@sunscaperesorts.com
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casey wrote a review Apr. 2021
Jackman, Maine3 contributions1 helpful vote
I have never been out of the country and was so hesitant(especially after being postponed due to Covid)my 5 friends convinced me to go and it was so great! the resort was super clean,staff was ABSOLUTELY amazing, I have never felt more welcome anywhere as I did there! Special shout out to the entertainment staff Rubely,Edgar,and Santo!!! They were amazing! I will define back!
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Date of stay: April 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Dear Vacation27153022436, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope we have the chance to welcome you back again soon. Kind regards, Madeline Cabrera eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2017 info.supop@sunscaperesorts.com
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Adenelly wrote a review Apr. 2021
Deltona, Florida35 contributions14 helpful votes
+1
There are not enough stars for this review. I wish I could give them 100 stars From the moment we arrived we were greeted by warm and inviting smiles. Every single staff member that supported us during our 4 day stay was courteous and professional. Truly phenomenal! As a given I was concerned traveling with my family and I can not rave enough when it came to the levels of safety, cleanliness and consistent disinfecting. Even my luggage was sanitized. All of the restrooms were immaculate clean. And what threw me over the moons was the convenience of free onsite covid testing. Elite standards! Our room was very clean and sanitized. And I can’t brag enough about the air conditioning. It was so comfortable. I had the best rest! The property is breathtakingly beautiful and gorgeous landscaping. All of the food was DELICIOUS 🤤 I was never disappointed! ALL of the food and dinning staff was prompt, attentive, friendly and so inviting. My husband booked a bonfire beach side dinner for my family. Juan was so approachable and the staff that served the dinner was amazing! So hardworking and strived to help my family create life long incredible memories. They even surprised me with a cake for my birthday. I was serenaded by the whole team!! On another dinner evening I was blown away by my birthday dinner once again I was celebrated. They made me feel so special. I love and live for coffee. And in my opinion there is no greater coffee then Dominican coffee. They have a onsite coffee shop with fresh pastries. The entertainment was was AMAZING! Live performances, music and activities. Every night we danced the night away at the beach. And all while social distancing safely. Even social distancing in the pool during Aqua aerobic activities. The staff strives to provide world class customer service. I left feeling like the organization and staff was building a lasting relationship with my family and me. Special Kudos to the work ethics, professionalism and kindness of Santos, Edgard, Williams, Ruth, The DJ and Juan. They went above and beyond!
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Date of stay: April 2021Trip type: Travelled with family
2 Helpful votes
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Dear Adenelly, Thank you very much for your recent stay in our Sunscape Puerto Plata. We really appreciate that you took part of your time to share your amazing experience with the Trip Advisor community. Creating great memories is what we aim to do and by reading your review we confirm that we did a great job with you; Thank for highlighting all those services and facilities, you enjoyed the most and those people that gave their best to make you have a great time. We will share your review with our staff. Thank you for your rating and your desire of coming back. Warm Regards, Kelvin Vásquez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2002 info.supop@sunscaperesorts.com
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Nikki R wrote a review Apr. 2021
1 contribution
We had a trip booked for 2020 and it was canceled like so many others. We went for 10 days this month, a group of six woman and had so much fun! One of our favorite things to do was water aerobics with Edgar, Rubely and Santo! Along with water aerobics we had fun with corn hole, Darts and many other activities . They are a fantastic team whether they are helping to learn new things or performing on stage, they along with our friends made this vacation. I will definitely be back! The spa was great as well, Francia was my masseuse and it was very relaxing
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Date of stay: April 2021Trip type: Travelled with friends
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Dear O7849ACnikkir, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope we have the chance to welcome you back again soon. Kind regards, Madeline Cabrera eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2017 info.supop@sunscaperesorts.com
Read more
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PRICE RANGE
US$111 - US$378 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo puerto plata hotel puerto plata, puerto plata barcelo, grand flamenco, occidental grand puerto plata, occidental grand flamenco puerto plata, grand puerto plata, flamenco occidental, barcelo puerto plata dominican republic
FORMERLY KNOWN AS
Barcelo Puerto Plata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
585
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Frequently Asked Questions about Sunscape Puerto Plata
Which popular attractions are close to Sunscape Puerto Plata?
Nearby attractions include Joyeria Las Americas (6.4 km), Rancho Lorilar (4.3 km), and Vivonte Cigars (6.3 km).
What are some of the property amenities at Sunscape Puerto Plata?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunscape Puerto Plata?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Puerto Plata?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunscape Puerto Plata?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Puerto Plata?
Conveniently located restaurants include Ristorante Passatore, Big Lee's Beach Bar, and Mares Restaurant & Lounge.
Are there opportunities to exercise at Sunscape Puerto Plata?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sunscape Puerto Plata have an airport shuttle?
Yes, Sunscape Puerto Plata offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunscape Puerto Plata?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sunscape Puerto Plata?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sunscape Puerto Plata offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.