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Onyx Aparta Hotel

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Calle Amatista 06 Las Piedras Las Piedras, La Romana 22005 Dominican Republic
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Traveller (2)
Room & Suite (41)
Dining (22)

About

#12 of 24 B&Bs / Inns in La Romana
We are a family owned business providing lodging and gastronomic services, mainly oriented to the private and tourist sectors. We offer a personalized and friendly high-quality service, focused on respect and support for our clients. Our focus is to provide comfortable and safe accommodations and offer the best culinary experience in the area. In Onyx Apartments our vision is to represent the hospitality that characterize our city of La Romana; promoting our cultural and social values, so that all customers visit our beautiful city again. The main values that guide us are the respect of each and every one of our clients, related and collaborators. Responsibility with our customers and with our culture. Our commitment is to satisfy each and every one of our clients' expectations and contribute to the socio-economic progress of the city by guaranteeing stable jobs.
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Calle Amatista 06 Las Piedras Las Piedras, La Romana 22005 Dominican Republic
Getting there
Las Americas Airport74 kmSee all flights
La Romana Airport7 kmSee all flights
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11Reviews0Q+A2Room tips
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Andrea Z wrote a review Dec. 2020
Bratislava, Slovakia23 contributions
Main problem was that with booking.com we made a reservation for 67m2 appartment and we were given a tiny room where we could barely fit our (closed) luggage. The staff didnt take the responsibility for the mistake and we were “upgraded” after really long discussions to only slightly bigger room but terrible standarts ( it was even hard to find an appropite socket to charge the phone - I had to unplugged all the TV facilities), bed was terrible and size 140cm is OK for a single person bur definitely not as a standart for a two persons. After annoying discussion with a staff we decided ro cancel our stay immediately, they were really far from being professional and looking for appropite compesation due to problem. The hotel was still trying to forward the responsibility on the booking but it seems the hotel js just taking advantage of tourists. The tiny room that we were initially given was not even a listed on the BOOKING ( i suppose because it doesnt meet required standarts). Another thing there was a really loud music played by the staff at 11:40pm and they only turned it off after we told them that we would call the police. On top of it, the next morning when we were leaving we had to wait since they didn’t have USD to refund us for the unused nights (we paid them USD the night before, so they just expected we would leave without refund or they just wanted us to wait make it even worse for us). This has been the worst accomodation experience I have ever experience in the entire world, especially due to lack of abilities of the staff to resolve the problem. Definitely stay away from this hotel as far as you could. This is not the way how customer base is built in the country dependent on tourism. I suggest such a hotel shall not be not offered for the international clients and the international platforms.
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Date of stay: December 2020Trip type: Travelled as a couple
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Leroy R wrote a review Jan. 2020
Edmonton, Canada3 contributions
Spent 2 weeks at the hotel and it was clean, quiet and good value. Staff were very friendly. Close to Punta Cana or Santo Domingo (1 hour drive) without the hustle of those locations. Great place for family or single travellers.
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Date of stay: December 2019
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Road629636 wrote a review Jun. 2019
Rome, Italy2 contributions2 helpful votes
Ask for payment via credit card, if you gave its number. Get the invoice issued that you paid, if you reserved with credit card. Furhtermore, check that everything works in the room, because it may not (i.e. air conditioning, cooker).
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Review collected in partnership with this hotel
Date of stay: April 2019Trip type: Travelled with family
Room Tip: See all, before choosing.
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Response from onyxapartahotel, Director de Relaciones Públicas at Onyx Aparta Hotel
Responded Jun. 6, 2019
I am sorry to hear that you encountered some issues with our credit card processing. We do accept all forms of payments, however if you made your reservation through booking and you want to make the payment of your reservation with a credit card, you are required to provide us with your credit card and id so we can process the payment. This allows us to provide a more secure credit card processing for our clients and also prevent fraud. Booking.com and other booking portals require credit card to secure your reservation with us, however that doesnt mean that the card you provided in such portal is going to be charged. You can go to the portal's website, where you made your reservation and read their policy for more information. Hope this information helps you understand better the procedures, Thank you for your comments.
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Mary Hardin wrote a review Jun. 2019
Clarksville, Tennessee24 contributions2 helpful votes
My family and I stayed here for 3 nights for our anniversary. The room was nice with a fridge and microwave, but the hot water for the shower was unreliable, especially in the evenings. The pool is nice for adults but not really child friendly. The staff was nice and the bed was very comfortable. This is fine for an overnight stay.
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Review collected in partnership with this hotel
Date of stay: November 2018Trip type: Travelled with family
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Response from onyxapartahotel, Director de Relaciones Públicas at Onyx Aparta Hotel
Responded Jun. 6, 2019
Thank you for you comment, I am sorry to hear that you had some issues with the hot water, we are going to check and address that as soon as possible.
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Sightseer63036279265 wrote a review Jun. 2019
1 contribution
My wife and i have stayed here twice, we like the service and the friendliness of the staff, food is great and the pool area is very relaxing and pleasant. The location of the hotel you are close to everything in the city.
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Review collected in partnership with this hotel
Date of stay: May 2019Trip type: Travelled as a couple
Room Tip: Bathroom in the room need a little updating.
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Response from onyxapartahotel, Public Relations Manager at Onyx Aparta Hotel
Responded Jun. 2, 2019
We are glad that you enjoyed your stay with us, hope to see you soon again!
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LOCATION
CaribbeanDominican RepublicLa Romana ProvinceLa Romana
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Frequently Asked Questions about Onyx Aparta Hotel
Which popular attractions are close to Onyx Aparta Hotel?
Nearby attractions include Playa Caleta La Romana (2.6 km), Multiplaza (1.2 km), and Alphi Tours (2.2 km).
What are some of the property amenities at Onyx Aparta Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Onyx Aparta Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Onyx Aparta Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Onyx Aparta Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Onyx Aparta Hotel?
Conveniently located restaurants include Shish Kabab, SBG Casa de Campo, and La Caña.
Are there opportunities to exercise at Onyx Aparta Hotel?
Yes, guests have access to a pool during their stay.
Does Onyx Aparta Hotel have an airport shuttle?
Yes, Onyx Aparta Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Onyx Aparta Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Onyx Aparta Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Onyx Aparta Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.