We have been to this resort now twice and it is just absolutely amazing! Special Thanks to Carlos our Concierge, Thanks to Darlin and Abraham for taking care of our needs on the beach as well. Top to bottom this place has great service, great beach, great pools, and great food. Will definitely be back and we are raving fans.
I was very pleased with our stay at Secrets Cap Cana. As other reviews state, the property is beautiful and very clean. The staff is absolutely amazing - they are overly friendly and provide the best service you can imagine. The pool, the beach, and the swim out were all so wonderful, we had a difficult time choosing which location to stay at on a daily basis. The food was very good and not standard all inclusive fare. We upgraded to preferred club to get the ocean front swim out. While the room was amazing and worth the upgrade, I would probably not upgrade for the butler and additional restaurant/pool/etc. The standard pool, restaurants, and amenities were great and I did not really get anything additional for being preferred. I can't wait to visit again - this was one of my favorite Caribbean trips due to the wonderful staff. …
My wife and I just came back from a wonderful stay at Secrets Cap Cana. First would like to note that I have been in the hotel business for 25 years and have no affiliation at all with Secrets Cap Cana or any of the other AM resorts. Ok.. that being said my review is this... everything else you have read and all of those other reviews noting how great the resort is and more importantly how great the staff are are 1000% correct!. If you are at all undecided do yourself a favor and go to Secrets Cap Cana. The arrival, the hotel overall, our room (King ocean view suite), the dining options, the cleanliness, the service were spot on. We spent the majority of our time on the beach and in the infinity pool. No better view to be found. Eduar (Fast Eddie) was our concierge and did a wonderful job helping us with everything including last minute reservations to the Havana dinner on the beach as well as personally walking us through the Covid testing process. When, not IF, we go back we will be sure to request him if we can. Fidelina and Madeline serving drinks at the infinity pool never let us go without, Jose making omelets in the morning and so many others were just awesome. On just our third morning the hostess at breakfast recognized us by name after only two visits. Very impressive. I hope to upload some photos also but just do yourself a favor and book this resort. …
Finally writing my over due review from our Feb. 11-18, 2021 vacation. Traveled with my husband, my adult daughter and her boyfriend. We travel frequently and have been to many different countries and resorts and this definitely is one of our favorite places. We were there shortly after it opened 4 years ago and stayed preferred but this time opted to save some money and stayed non-preferred. Carlos-I need to start with Carlos our Concierge. He was incredible and made us feel so welcome and taken care of. He did everything and more than our butler on our last stay. Texting us daily with events, finding us throughout every day to see if we needed anything, and set up our COVID testing which was easy and quick. We even had our room decorated with Rose petals as a surprise. I can’t thank him enough! The Spa- We purchased a package for 4 of us to get a massage, hydrotherapy, my daughter and I got a pedicure, and a session with the fish that eat your feet and make them soft. The gentleman on the beach that sold it to us made it a little complicated to understand what we were getting but after some delays and confusion we got what we paid for. Wanda, Maria, Gisbel, and Dihiana were all wonderful. It was my husbands first massage and won’t be his last. Wanda and Maria gave us our pedicures and our toes looked lovely for the entire week. They do warn you not to go in the sand that day. We definitely felt pampered! Food- We tried just about everything. Some fantastic! Service was amazing and we were surprised with the low occupancy that so many restaurants were open. So many choices! We did room service for breakfast most days, and for dinner the day we arrived. It was hot and very good with many options! BBQ on the beach everyday was an extra special surprise. Shout out to Geraldo at Bordeaux. He impressed us with his excellent service and friendliness Everything else- There was entertainment everyday at 3:30 by the pool, shows every evening, as well as lobby music entertainment. We never stayed up too late but enjoyed all the offerings. The weather was perfect, the beach gorgeous, the pools were clean and refreshing. No matter where you were, there was always someone offering to bring you a drink or food! Service was stellar! We like to try different places but I would definitely go back for a third time!…
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