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Sanctuary Cap Cana by Playa Hotels & Resorts

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Traveller (7402)
Room & Suite (1626)
Pool & Beach (1503)
Overview
  • Excellent73%
  • Very good18%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“blue marlin”(976 reviews)
“love bar”(389 reviews)
“casa bella”(325 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
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Reviews (5,172)
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4,557 results
Traveller rating
3,171
857
310
132
87
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LanguageEnglish
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3,171
857
310
132
87
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All reviewsblue marlinlove barcasa bellajuanillo beachocean barmonarch villataco truckwok restaurantcastle poolcastle suiteroyalty villababy facemain poolroom serviceblack angelpunta espadaour honeymoon
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1 - 5 of 4,557 reviews
Reviewed 1 week ago

Would not go back if they gave me a trip. About the only good thing was one of the dinning place had good food. They staff was not nice. The place was rotting. The view from our room was by fare not good. If you...More

2  Thank Ed Y
Reviewed 2 weeks ago via mobile

This Resort has need more then expected, the service is outstanding, the premises are a Dream, the villas and rooms are beautifully decorated, spacious and spotless, and the views are anybody’s Caribbean dream come true. The restaurants are all amazing, we had no need to...More

Thank terrywild22
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 1 week ago

Dear terrywild22 Taiguey! On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the...More

Reviewed 3 weeks ago

We had a good 5 days at the Sanctuary. We found the Steakhouse restaurant there was very good. We had a good time eating at Fusion.. The staff cooked across from you table or bar. They had everyone dancing around the bar in short order....More

5  Thank Butch B
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 weeks ago

Dear Butch B, Taiguey We appreciate the time that you have invested on writing an overview of your stay with us. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in...More

Reviewed 4 weeks ago

This is somewhat late in posting, but we stayed there in August of last year. We booked the Royalty Villa (the one at the point overlooking the ocean and the beach. It was a wonderful view. Unfortunately, we were not impressed with many of the...More

1  Thank jotcox
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 weeks ago

Dear Jotcox Taiguey We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was...More

Reviewed 4 weeks ago

This place is amazing and the service is excellent. The variety of the food is great. I loved the view from my room and from the pool. It looks like a castle. I really recommend it. Hope to come back soon!More

1  Thank JohannaCM11
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 weeks ago

Dear Johanna Taiguey Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$143 - US$738 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#31 Spa Hotel in Punta Cana
#32 On the Beach Hotel in Punta Cana
#32 Luxury Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$143 - US$738 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#31 Spa Hotel in Punta Cana
#32 On the Beach Hotel in Punta Cana
#32 Luxury Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7402)
Room & Suite (1626)
Pool & Beach (1503)
Dining (638)
Amenities (57)
Family and Play Areas (27)
Business Centre & Event Rooms (10)
Questions & Answers
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HighLevelUK
daniel w
July 11, 2018|
Answer
Response from flipflop_man | Reviewed this property |
The whole property is closed at present and reopens on 1st September. They are adding tow new buildings which will have 240 new suites in total and the remodelling is not because the property is run down but rather to... More
1
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Room Tips
"Beach view or pool view, both amazing. A lot of choices of amazing views."
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"the ocean view rooms are a must.. there is a public beach next to the property and golf courses nearby."
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"Avoid the castle as it is too quiet!"
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"ocean view would be better if they pruned the trees. had to work to peek thru"
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