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Sanctuary Cap Cana by AlSol

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5,103 Reviews from our TripAdvisor Community

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There are newer reviews for Sanctuary Cap Cana by AlSol
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Showing 4,451: English reviews
Naugatuck, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2016

Thanks to the wonderful staff at Santuary Cap Cana for being kind and respectful to us. They was always willing to assist us which made the stay so comfortable. Shout out to Corian, Enolky,Jarmin, Francisco,Joisi and Rosario. You guys are the best......Will definitely stay there again. The food was deliciuos. The blue Marlin and the Steak house and Casebella restaurants... More 

Helpful?
2 Thank Curtis50cent
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Curtis50cent, Thank you for your review on TripAdvisor about your experience at Sanctuary Cap Cana by Alsol and for having chosen our hotel for your holidays. I am glad to read that you had a great time as the title of your publication states, and I appreciate your motivating words referring the excellent service provided by our staff especially... More 

1 review
Reviewed 4 June 2016

Jz was amazing so was Kevinheart the entire group was amazing I will def will be back here. I'm Planning to come next summer he whole crew was amazing very polite and always had a smile on they face love this place

Helpful?
Thank Carmen R
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Carmen R, Thank you for having chosen Sanctuary Cap Cana by Alsol for your holidays and for sharing your experience on TripAdvisor. I am very pleased to read your appraisal of the excellent service provided by our friendly staff and our entertainment options. I will congratulate Jay Z and Kevin Hart whose finest hospitality left on you such as... More 

1 review
Reviewed 4 June 2016

Everyone was incredibly friendly and helpful, the staff is great. Facilities are beautiful but it is best for a couple. There are no kids which makes it a great way to place to relax. The entertainment staff are always happy and enthusiastic, whether it is good weather or bad. Weather is best from September through February because we came in... More 

Helpful?
Thank Kate C
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Kate C, Thank you for posting a review on TripAdvisor about your experience at Sanctuary Cap Cana by Alsol and for choosing our hotel for your holidays. I am very glad to read your nice words describing our beautiful grounds, the excellent service provided by our friendly staff and our exquisite gastronomy that made you live a memorable holiday.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2016

The place is beautiful! The food is amazing, service is top notch! All the staff members are amazing! Big thanks to Jay-z! He is the best! Miguel, Emilio, William, Kelvin, Bernando, Gilbert, Martin Lawrence and New York! They all did an amazing job, would strongly recommend this resort!! Soo peaceful, villas are top notch!

Helpful?
1 Thank gimmy c
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Gimmy C, Thank you for having chosen Sanctuary Cap Cana by Alsol for your holidays and for sharing your experience with the travelers on TripAdvisor. I appreciate your motivating lines referring the beauty of our grounds, the variety of our gastronomy, and the friendliness and excellent service you received at our premises by my colleagues in all areas of... More 

Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2016 via mobile

The Sanctuary Cap was absolutely perfect for my wife and I. The location, layout, staff and restaurants were exactly as others had commented on Trip Advisor-thanks to all. The unsung heroes are the guys that rake the beach for hours each day....

Helpful?
Thank Pilgrim1988
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Pilgrim1988, Thank you for having chosen Sanctuary Cap Cana by Alsol as your holiday’s destination and for posting a review on TripAdvisor about your experience. I am very happy to read that our beautiful grounds, our varied gastronomy and the excellent service of our friendly staff met your expectations as the title of your review states and as it... More 

Olathe, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 June 2016

I don't typically write reviews, but since I used the heck out of this website to find this place, I thought I needed to pay it forward. We stayed there for an entire week. It was our 20th anniversary and we stayed in the Honeymoon Suite of the Castle. From the moment we arrived until the moment we left, we... More 

Helpful?
7 Thank Mitch B
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Mitch B, Thank you for taking time to write a review on TripAdvisor about your experience among us and for choosing Sanctuary Cap Cana by Alsol for your anniversary celebration. I am very delighted to read your nice words describing the beauty of our Castle Section and its Honeymoon Suites, the variety of our gastronomical options and the excellent... More 

Chicago, Illinois
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 May 2016

To start, hotel’s management didn’t respond to numerous emails of mine, which I sent the week before our vacation, to confirm the hotel had reserved a room reserved for my wife and I. We checked in at the hotel around 3 PM. Unfortunately, the check-in process took over two hours and the hotel charged me an additional $714, because they... More 

Helpful?
5 Thank Ali B
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Good day Mr. Ali, Thank you for your message. We profit the opportunity to clarify that your reservation was done via "Orbitz" and it was not our mistake to book one person and come into the hotel without any voucher or probe that the reservation was done for two people. Secondly, we show you that you sent your mails to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2016 via mobile

The resort was beautiful and the staff was outstanding. We stayed in the Monarch Villa which is steps away from the beach, pool, and dinning. Our butler Gorge was most excellent! He was always available and expedited every request! All the staff were professional and courteous. We particularly enjoyed Santa turning down our bed with a puppy made from towels.... More 

Helpful?
1 Thank April R
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear April R, Thank you for your publication on TripAdvisor and for trusting your holidays on our hands. I am very satisfied to acknowledge that our exclusive Villa Collection, the personalized service of your butler Jorge and from the rest of the team, and our international gastronomy made you feel at home. I will congratulate Jorge and Santa for showing... More 

1 review
Reviewed 31 May 2016 via mobile

This is only day three of an amazing vacation. The property is one of the most beautiful places but what sets it apart is the service. The best were the activities led by Martin Lawrence, Mr. New York,Jay Z, Mr Blue, Mickey Mouse, Chevron and Butterfly. I also have to compliment the servers and bartenders Ramon and Michol. I couldn't... More 

Helpful?
Thank Dorothy S
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Dorothy S, Thank you for having chosen Sanctuary Cap Cana by Alsol for your holidays and to celebrate your daughter’s birthday, and also for sharing your experience with the TripAdvisor travelers. I am very pleased to read your appraisal of our team, services and facilities and I know my colleagues (especially the entertainers, Ramon and Maicol) will be equally... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2016

Our stay was excellent, we loved the hotel, but the staff really made things shine. A huge thanks to Mr blue, Jay z, Emilio, Martin Lawrence and butterfly for making our trip an unforgettable experience!

Helpful?
1 Thank Josh W
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Josh W, Thank you for posting a review on TripAdvisor about your experience at Sanctuary Cap Cana by Alsol and for choosing our hotel for your holidays. I am very happy to read that our friendly staff (among them Emilio at the pool bar and the entertainment crew) along with our beautiful premises made your stay unforgettable as you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $446 - $936 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#4 Luxury Hotel in Punta Cana
#4 Spa Hotel in Punta Cana
#4 On the Beach Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
799 questions
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San Antonio, Texas
over a year ago

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Questions? Get answers from Sanctuary Cap Cana by AlSol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would pick villa 1007-1010 if I could.”
  • ocean villa 1003 (own little private beach right out your door)
 of 5 bubbles CaribbeanSidewinder, 30 Nov 2016 | Read review
“If you can swing it, book a room in the castle. All rooms are great though.”
  • This is walking out onto the deck and private island from our castle suite.
  • The bottom floor of our two story suite!
  • This was our wedding ceremony venue on the private island attached to our castle suite.
  • The wedding decor from Caribbean Celebrations was amazing.
  • The view of our castle suite from the private island. The private pool was in the castle tower.
  • The private pool in our castle suite.
 of 5 bubbles S1826BJjennifers, 30 Nov 2016 | Read review
“Rooms in the Castle were very nice.”
 of 5 bubbles eshorter3, 30 Nov 2016 | Read review
“Experience the Castle Spa, Enjoy the Beach and Buffet”
 of 5 bubbles 449jeremiahs, 30 Nov 2016 | Read review
“TRy a Monarch ocean view, beach front villa on the right side of the prope3rty when facing the ocean.”
 of 5 bubbles josephy98, 27 Nov 2016 | Read review
5 of 5
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