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Sanctuary Cap Cana by AlSol

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4,762 Reviews from our TripAdvisor Community

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Showing 4,174: English reviews
East Lansing, Michigan
Reviewed 8 April 2016 via mobile

This was our first time in the Dominican Republic and our stay at Sanctuary Cap Cana was made great by Alex one of the Managers and Jaycee our entertainer. The Castle is a must see! The Steakhouse had thee best steaks that I've ever tasted! We will return! Diesel

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Helpful?
Thank swervingervin
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear swervingervin, Thank you for taking time to write a review on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your honeymoon and first visit to the Dominican Republic. Congratulations for your wedding and we wish you well! I am very glad to read your compliments on the efforts and dedication demonstrated by our staff in our areas...

Haslett, Michigan
Reviewed 8 April 2016 via mobile

This was a Gem of a place. From the welcome by Alex and day to day check-in with us to the service at Casa by Canon who always greeted us with a smile and quick service. Then Rapheal always stopped by our tables for refills, and drinks and a special table setting when I wanted to face a certain direction....

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Helpful?
Thank Tanya P
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Tanya P, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for your publication on TripAdvisor. I appreciate your motivating lines about the friendliness of our staff especially from all those you named in the review, whose devoted service made a difference during your stay from the first minute you were welcomed by Alex. They...

Reviewed 8 April 2016

This place deserves a 4 out of 6, but since it is a 5 point scale i have to give it a 3. There is really nothing wrong with this resort, but I don't think it was the right spot for me and my companion. It is extremely clean and the staff is doing their job. I have been to...

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Helpful?
1Thank Riksonov
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Riksonov, Thank you for taking time to write a review on TripAdvisor. I regret that our hotel services and gastronomy could not meet your expectation nor ensured you an unforgettable experience as it is our goal at Sanctuary Cap Cana by Alsol. I will evaluate your feedback with our Management team always considering our standards of operation. Likewise, I...

Crystal City, Canada
Reviewed 8 April 2016

Couldn't say enough about Cap Cana staff. Everyone we met was friendly and bent over backward to make ALL the guests happy (from what I saw) And were very patient with people who, unfortunately, thought it necessary to be rude. The entertainment staff - Jayzee, Martin, Luis, New York, Butterfly, Mr. Blue - all sincerely friendly and helpful and great...

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Helpful?
1Thank Pauline Z
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Pauline Z, Thank you for having trusted Sanctuary Cap Cana by Alsol for your family vacation and for posting a review on TripAdvisor. I am thrilled to acknowledge that the excellent service and friendliness of my colleagues, our international cuisine and our beautiful grounds made your holidays memorable and I will congratulate all those staff members you mentioned in...

Stratham, New Hampshire
Reviewed 7 April 2016 via mobile

Had a wonderful time at Sanctuary Cap Cana, place is very beautiful and the entertainment is wonderful especially Diesel , and Sexy Belly both are very fun and are great dancers! Housekeeping is great they always keep our fridge stocked with drinks and fresh towels and turn the bed down at night . Very fun and relaxing ! I recommend...

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Helpful?
Thank nmerida68
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear mmerida68, Thank you for choosing Sanctuary Cap Cana for your holidays and for the review on TripAdvisor. I am pleased to acknowledge your motivating lines about our friendly staff among them Diesel and Sexy Belly who along with our international cuisine made your holidays wonderful as you wrote in your publication. At Sanctuary Cap Cana by Alsol we want...

Reviewed 7 April 2016 via mobile

From day one the people here were amazing from the concierge to the checkin to the entertainment, especially Diesel. The restaurants are top notch. House keeping is good and come back several times a day. Overall a best value for the money and experience.

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Helpful?
Thank Mark M
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Mark M, Thank you for posting a review about your experience among us at Sanctuary Cap Cana by Alsol. I am thrilled to read that our friendly staff made your holidays unforgettable from the first minute you were welcomed into our hotel grounds. Our passion at Sanctuary Cap Cana by Alsol is to provide the best guest experience to...

Reviewed 7 April 2016 via mobile

Wonderful! Absolutely beautiful resort! Service and facilities were exquisite. I would definitely visit Again! It will be bittersweet to leave tomorrow. I wish we could stop time. Jay-Z was a great guide and resident professional.

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Helpful?
Thank Aaron D
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Aaron D, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for sharing your experience with other travelers on TripAdvisor. I am very pleased to read that our entertainment staff along with our gastronomy and friendly service made you enjoy from a memorable holidays. I will congratulate all those staff members that made it possible....

Surrey, Canada
Reviewed 7 April 2016 via mobile

It's been amazing!! First time here in the DR and we would highly recommend it. It's been clean, food has been fabulous. Jay-Z from the entertainment team was so much fun, he looked out for all our needs, even around the pool. He was always helpful, and always smiling!! Such a great smile, and great eyes. :) This resort is...

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Helpful?
Thank rubydorais
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear rubydorais, Thank you for your review on TripAdvisor about your honeymoon experience at Sanctuary Cap Cana by Alsol and for choosing our hotel for this especial time in your lives. Congratulations once again, we wish you the best. I feel very proud of my entire team that made you feel at home with their friendliness and excellent service and...

Reviewed 6 April 2016 via mobile

We stayed at the Sanctuary for 5 nights. Upon arrival we found the landscaping and aesthetic quality of the resort to be lovely. We stayed in a villa which was supposed to be two queen beds, but the beds were made up like one bed??? The chaise lounges on our patio had no cushions. There was only one light in...

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Helpful?
6Thank Figawi
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Figawi, Thank you for sharing your experience on TripAdvisor and for having chosen our hotel for your holidays. I regret to acknowledge that our beach, ambiance and gastronomy could not meet your expectations nor ensured you a pleasant holiday. I extend my apologies if our Commercial team in their promotions somehow misinformed you about what we have to offer....

Vineland, New Jersey
Reviewed 6 April 2016 via mobile

You have to come here. Excellent service, fun, massages are great and it's just breathtaking. Go see Emilio and Micaela in the Love Bar. They were awesome. The entertainers were non stop and keep it fun. You have to go to the bar and pool at the castle. Dinner at the Wok with Larry as our server was top notch....

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Helpful?
Thank Chris M
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Chris M, Thank you for posting a review about your experience at Sanctuary Cap Cana by Alsol. I am very pleased to read that our beautiful and relaxing grounds, our varied gastronomy and the excellent service of our friendly staff made you enjoy from an unforgettable holiday. I will share your lines with Emilio, Micaela and Larry staff that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $444 - $777 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#5 Luxury Hotel in Punta Cana
#5 Spa Hotel in Punta Cana
#5 On the Beach Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
867 questions
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San Antonio, Texas
over a year ago

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Questions? Get answers from Sanctuary Cap Cana by AlSol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in castle and it was very nice.”
 of 5 bubbles TODAYSOK, 16 Jan 2017 | Read review
“Monarch Villa 1001”
 of 5 bubbles T8477OMcatherined, 16 Jan 2017 | Read review
“Pick a room in the Castle to be away from the louder central portion of the resort.”
 of 5 bubbles GDSTraveller, 15 Jan 2017 | Read review
“3rd floor main building has excellent views overlooking the pool & ocean. Castle area is very quiet and more remote.”
 of 5 bubbles stevenbQ5239WN, 14 Jan 2017 | Read review
“Arrived 12/30/16 departed 1/7/17. I wish they really explained all the food selections & spa services available at checkin. We learned a lot from other guests. ”
 of 5 bubbles M7404EGerind, 11 Jan 2017 | Read review
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