Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Playa Arena Gorda Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Punta Cana 23000 Dominican Republic
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Avg. C$468 /night, 11/7 - 11/8
C$468
per night
C$375
per night
C$281
per night
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4.5
#19 of 51 all-inclusives in Punta CanaLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hideaway at Royalton Punta Cana is the perfect place to discover an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Casino and Gambling
Children Activities (Kid / Family Friendly)
Parking
Wifi
Fitness / spa changing rooms
Fitness classes
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Charming
Languages Spoken
English, Spanish
Location
Playa Arena Gorda Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Punta Cana 23000 Dominican Republic
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
244 Restaurants
within 10 kilometers
Reviews
4.5
3,054 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Hideaway at Royalton Punta Cana exudes a vibrant atmosphere, though the lively pool parties and DJs may disrupt the peace for some guests. While the beachfront location receives high marks for its scenic proximity to local attractions, opinions on the resort's value are mixed; a number of guests criticize the high costs and question the exclusivity offered.
Cleanliness is generally well-regarded, with commendations for the well-maintained beaches and rooms. Despite some inconsistency, the service garners praise for its friendly staff, but the noise issues and room complaints suggest a need for improvement in comfort and tranquility.
Location
Beachfront
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Limited
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Detailed Reviews
We were just there for two weeks, the place is very clean the staff is excellent. food is good for the most part depending what your taste is. They are short staffed so all are spread thin and overworked.
We were very disappointed with the Hideaway section, there is suppose to be a section of beach with a bar and restaurant exclusive to it. We complained about non hideaway guests using it as well as people from another resort and children using it as well, (it's suppose to be adults only). the restaurant (Dorado) can be used by other guests for a fee of $15 we were told but children are not included and at least one was in there.
The one side of a building is directly across from a pool where kids swim separated by only a hedge.
When we talked to the manager she offered us a romantic lobster dinner to make it a little better, but she wanted us to sign a waiver stating that we would not complain anywhere. obviously since I'm commenting we didn't take it.
In our opinion they were overbooked for the service they could provide.
In the Zen restaurant we were rushed through our dinner and if you paused to talk to someone they took your plate because they wanted to make room for the next crowd, and not just us.
On the weekends they rent rooms to locals to help fill rooms, not saying that it was all them but on weekends there was a lot of fighting and screaming in the hallways, noise and partying by the pool until 3 or 4 in the morning.
I would suggest ear plugs for light sleepers the doors close really loud.
Our Butler Cristian was the best, always got or tried to get anything we wanted/needed. From the comments of other guests about their butlers they can learn a lot from him.
We were very disappointed with the Hideaway section, there is suppose to be a section of beach with a bar and restaurant exclusive to it. We complained about non hideaway guests using it as well as people from another resort and children using it as well, (it's suppose to be adults only). the restaurant (Dorado) can be used by other guests for a fee of $15 we were told but children are not included and at least one was in there.
The one side of a building is directly across from a pool where kids swim separated by only a hedge.
When we talked to the manager she offered us a romantic lobster dinner to make it a little better, but she wanted us to sign a waiver stating that we would not complain anywhere. obviously since I'm commenting we didn't take it.
In our opinion they were overbooked for the service they could provide.
In the Zen restaurant we were rushed through our dinner and if you paused to talk to someone they took your plate because they wanted to make room for the next crowd, and not just us.
On the weekends they rent rooms to locals to help fill rooms, not saying that it was all them but on weekends there was a lot of fighting and screaming in the hallways, noise and partying by the pool until 3 or 4 in the morning.
I would suggest ear plugs for light sleepers the doors close really loud.
Our Butler Cristian was the best, always got or tried to get anything we wanted/needed. From the comments of other guests about their butlers they can learn a lot from him.
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Date of stay: December 2020
Value
Cleanliness
Service
Room Tip: Rooms on upper south side might be quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royalton Team, Otro at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Dec 10, 2020
Dear guest, It is a pleasure to express our gratitude for your kind preference to visit our hotel and for the valuable time you took to tell us your experiences about your stay. We sincerely appreciate your comments that will give us the opportunity to adjust and improve our services, as well as the hotel facilities. Our butlers go out of their way in order to please every single need of our guests. We are proud of this kind of service and there is nothing more heartwarming for me and the Team than to hear that our guests appreciate the effort. We are going to share your comments with Cristian. We are sure it will make him very happy! We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely, Hideaway at Royalton Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Firstly, my husband and I were not booked in to The Royalton. We had reservations at the Splash hotel next door which we’d booked with TUI.
We arrived only to be told we had an upgrade given to us, along with two other couples.
We were transferred to the next hotel and I was so happy that it was a Royalton property (I’d been on a girly holiday the year before to Royalton Negril, Jamaica and loved it).
When I saw that we were being taken to the Hideaway, I couldn’t contain my excitement to my husband and the other couples.
The rooms were not to the standard of the Jamaica property but still nice, pleasant, clean, comfy beds, plenty of towels, coffee machine, mini fridge etc...
We loved having our own little buffet area where we congregated at some point of the day and got to know other couples. Chatting, eating snacks like sushi or cakes and drinking bubbles in the middle of the day. This area is so close to the pool which was ideal for that afternoon treat.
Private pool area is lovely. Staff are wonderful and drinks are plentiful. The foam parties always take us back to our youth and have so much fun.
Beach is long, so good for walking. No seaweed when we were there and it was very hot. A couple days of rain showers but we loved this as it meant a few of us couples would all get together at the pool bar and have some fun of our own with the barman.
Hunters Steakhouse has amazing steaks which is surprising for an all-inclusive hotel.
The buffet has a very good choice and the food was fresh and hot. Different choice of foods most nights. I’m sugar-free and was told if I asked for something in particular they would do their best to get it for me.
Can’t wait to stay at a Royalton again!
We arrived only to be told we had an upgrade given to us, along with two other couples.
We were transferred to the next hotel and I was so happy that it was a Royalton property (I’d been on a girly holiday the year before to Royalton Negril, Jamaica and loved it).
When I saw that we were being taken to the Hideaway, I couldn’t contain my excitement to my husband and the other couples.
The rooms were not to the standard of the Jamaica property but still nice, pleasant, clean, comfy beds, plenty of towels, coffee machine, mini fridge etc...
We loved having our own little buffet area where we congregated at some point of the day and got to know other couples. Chatting, eating snacks like sushi or cakes and drinking bubbles in the middle of the day. This area is so close to the pool which was ideal for that afternoon treat.
Private pool area is lovely. Staff are wonderful and drinks are plentiful. The foam parties always take us back to our youth and have so much fun.
Beach is long, so good for walking. No seaweed when we were there and it was very hot. A couple days of rain showers but we loved this as it meant a few of us couples would all get together at the pool bar and have some fun of our own with the barman.
Hunters Steakhouse has amazing steaks which is surprising for an all-inclusive hotel.
The buffet has a very good choice and the food was fresh and hot. Different choice of foods most nights. I’m sugar-free and was told if I asked for something in particular they would do their best to get it for me.
Can’t wait to stay at a Royalton again!
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from comunity1puj, General Manager at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Feb 29, 2020
Dear MrsSquirrell; Receive a warm regard from Hideaway at Royalton Punta Cana. We are proud to know that you had a fantastic stay at our property: we would love to express our gratitude for your incredible comments and for the moment you took to give such a kind feedback to us. We strive to deliver a great vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services, and staff. Comments like yours are our best reward. We would love to have the opportunity to welcome you in the near future so that we can once again offer you an excellent service and continue creating the best experience for you. Warm regards from paradise, Hideaway at Royalton Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Check and service was an issue I'll be there once inside to tell us where to go to check-in went to the main desk stood there for 1 hour then told I was at the wrong desk then escorted through the resort to another check-in area took another hour so far 2 hours wasted in the hot sun. Next had a issue with the rooms we were supposed to be three rooms in one building they did not do that until the following day. Can't book restaurants in if you want to go you have to stand in line for at least one hour death row we gave up never did get to eat at any restaurants other than the a la carte. In regards to the Elkhart you can't just walk in and eat if you have to sit there and wait to be seated probably because they're so many people can't get into the other restaurants once seated if you ask for drinks Etc normally they do not return. A few times through the week I went to the table where the workers would get their water pop Etc and just got it myself they were very apologetic but it happened every day.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from comunity1puj, General Manager at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Feb 29, 2020
Dear Not5star2020; Receive a warm regard from Hideaway at Royalton Punta Cana. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We lament that the check in process was not as smooth as usual and that the assigned room did not meet your expectation. Please note that your comment has been sent to the department in charge to prevent future matters. We sincerely apologize for the complications you encountered throughout your stay. We are looking forward to welcoming you again in our Hotel. Please rest assured that you will enjoy superior services and facilities on your next visit. Cordially, Hideaway at Royalton Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been to the Hideaway 3 times the first 2 visits, I cannot fault. However this last visit I will say this with honesty the hotel management do not want repeat guests returning, I say this because why would you put a repeat guest in a sub standard room, room 1200 the smell of dampness was awful and there was mould growing everywhere after being moved to room 1140 this room was ok but had an adjoining door so you can hear everything going on from your neighbours, now to the major lack of respect to the guests the last 2 visits we were served premium beer and spirits this time round it was 6 days before they had a regular supply of either that was 6 days of complaining to hideaway management called Esteffanni so not much relaxing going on, she said she would sort the issues out daily however it was very poor effort from her.
Hideaway pool area if you want to be packed in like sardines this is the place to be the best sunbathing spots have been taken up by cabanas which you can rent for $30 a day they have been free of charge for the last 2 years.
The food was generally good apart from the burgers at the Hideaway and diamond club which by the way is not worth the money, the burgers were served cold and raw this was an issue throughout the resort.
My take on this cost cutting money making hotel is that the Dominican Republic has had some negative press over the last year and that room occupancy is down across the island especially at this hotel all this is being done at our expense.
Won’t be returning but like to say thank you to Arturo and Tutti Fruty, Gabriel, Raphael, and Juan Cruz.
Hideaway pool area if you want to be packed in like sardines this is the place to be the best sunbathing spots have been taken up by cabanas which you can rent for $30 a day they have been free of charge for the last 2 years.
The food was generally good apart from the burgers at the Hideaway and diamond club which by the way is not worth the money, the burgers were served cold and raw this was an issue throughout the resort.
My take on this cost cutting money making hotel is that the Dominican Republic has had some negative press over the last year and that room occupancy is down across the island especially at this hotel all this is being done at our expense.
Won’t be returning but like to say thank you to Arturo and Tutti Fruty, Gabriel, Raphael, and Juan Cruz.
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Date of stay: December 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Regional C M PUJ, Owner at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Sep 16, 2022
Dear guest, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We assure you the level of service you received is certainly not the service Hideaway at Punta Cana Resort is known for, we can guarantee you that your review was read with the highest interest and that the involved departments were informed to take corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us. Kind regards from paradise, Hideaway at Punta Cana Resort Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort was advertised through Sunwing as an Adults experience. With the exception of the adults only pool area (Hideaway) the rest of the complex was family orientated. All restaurants, bars, lounges and most beach areas were filled with family groups. The Diamond Club upgrade was a waste of money. You may have received a better room (debatable) you still shared all the same amenenties as all the other price points of the three sister resorts. The butler service was used for booking dinner reservations in restaurants that were 50% utilized. This service was pretentious and not required. The "bones" of the resort are good but the rooms and public areas are tired and in need of refurbishment. The staffing levels and its utilization requires improvement in all restaurants. We were very pleased with the service of our room maid Maria, the Martini Bar staff and the Hideaway pool staff in particular Ariel and Gabriel. We think Punta Cana is great (4th visit) but we will probably never stay at a Royalton again. As a note Royalton is owned by Sunwing.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from comunity1puj, General Manager at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Feb 29, 2020
Dear jgsadowski; Receive a warm regard from Hideaway at Royalton Punta Cana. We would like to thank you for the time you took to let us know all these details about your recent stay. Our main goal is to provide a wonderful vacation experience to all our guests, and we deeply regret we missed our mark with you. We care that our guests receive a great service, friendly, respectful at all times and without distinction. We sincerely appreciate your comments that will give us the opportunity to adjust and improve our services, as well as the hotel facilities. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them very happy. We are sincerely looking forward to the pleasure of welcoming you again at Hideaway at Royalton Punta Cana and make sure that you will enjoy best services and facilities on your next visit. Sunny regards, Hideaway at Royalton Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our 6th return visit but our last. When we first arrived Breisy checked us in and we were given a diamond club band and our butler Pichardo took us to room 1200, as soon as we walked in the smell of damp and mould was disgusting, there was mould on the curtains and even our butler said we couldn’t stay in here, so we were moved to another room which was ok, the fridge was not stocked, there was no coffee and no toiletries, it took 9 days of me asking for coffee I finally got one sachet and that was it for the 2 weeks, the fridge was not re filled daily it was every 3/4 days and we had to
ask for that.
The hideaway area is over crowded with sun beds you now have to pay for the cabanas they have been free for the last 2 years. Diamond club is NOT worth the money, there is no bottled beer at the Hideaway, Diamond Club bar or the Diamond lounge it is there local beer from the pump, the alcohol is NOT premium it’s their local alcohol.
The food in the Dorado was excellent, Hunters was good and the Italian and Mexican in memories was good, the food in Diamond Club was awful we were served a pink raw cold burger, and the same in the Hideaway, numerous guests had the same issues.
The problems were mentioned to Estaffanni in the Hideaway but she never resolved them, it was the same problems every day, at one point we felt as if we were begging her to sort them out, she doesn’t care about the guests.
The staff at the hideaway were excellent Gabriel, Raphael, Maria, Dolores and Domingo, Arturo and Tutti Fruty were fantastic and Angel and Erasmo from the lobby bar were great.
There was a lot of illness this time ear, chest infections and Diarrhoea but according to Estaffanni the guests have bought these illnesses with them,
The beach is lovely but the erosion on the hideaway beach is not good which is a shame, the resort is clean, but the management is not good they do not want repeat guests returning, This resort is definitely on a decline, the quality and quantity is cost cutting at our expense.
ask for that.
The hideaway area is over crowded with sun beds you now have to pay for the cabanas they have been free for the last 2 years. Diamond club is NOT worth the money, there is no bottled beer at the Hideaway, Diamond Club bar or the Diamond lounge it is there local beer from the pump, the alcohol is NOT premium it’s their local alcohol.
The food in the Dorado was excellent, Hunters was good and the Italian and Mexican in memories was good, the food in Diamond Club was awful we were served a pink raw cold burger, and the same in the Hideaway, numerous guests had the same issues.
The problems were mentioned to Estaffanni in the Hideaway but she never resolved them, it was the same problems every day, at one point we felt as if we were begging her to sort them out, she doesn’t care about the guests.
The staff at the hideaway were excellent Gabriel, Raphael, Maria, Dolores and Domingo, Arturo and Tutti Fruty were fantastic and Angel and Erasmo from the lobby bar were great.
There was a lot of illness this time ear, chest infections and Diarrhoea but according to Estaffanni the guests have bought these illnesses with them,
The beach is lovely but the erosion on the hideaway beach is not good which is a shame, the resort is clean, but the management is not good they do not want repeat guests returning, This resort is definitely on a decline, the quality and quantity is cost cutting at our expense.
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Regional C M PUJ, Owner at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Sep 16, 2022
Dear guest, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We assure you the level of service you received is certainly not the service Hideaway at Punta Cana Resort is known for, we can guarantee you that your review was read with the highest interest and that the involved departments were informed to take corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us. Kind regards from paradise, Hideaway at Punta Cana Resort Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ll start with what I liked.
The resort is clean, and well maintained. The staff are hardworking and helpful. We ate breakfast and lunch at the buffet and there was always a wide variety of food. The food at the a la cartes was also very good, with the exception of The Jade restaurant. We ate dinner once at the buffet and everything was cold except for the chicken which just came off the grill.
Where I have issues is with the upgraded all adults area, The Hideaway. We were only able to get seating around the pool area once. The beach is extremely small and the lounge chairs are so close to one another that it’s not easy to move them when you are looking for a sunny spot. Also, there were three days we could not get a spot on the “Hideaway” beach. The Hideaway has around 190 rooms, most people come as couples =360 people. It’s impossible for everyone who pays for the upgraded Hideaway section to actually get seating. Chances are you’ll end up in the Royalton area with all the children, just like we did. On one particular day we went to the beach, the attendant looked around but no chairs were available. A few hours later we had lunch at Dorado, which is on the beach. We saw a couple arrive at the beach, the attendant took them around looking for seats and there were none. He then went to the water sports hut and took two lounge chairs out for this couple!!
The online Royalton photos show a very spacious beach, with lots of room. These photos have been altered. If the beach is important to you keep this in mind. Unfortunately my cell phone broke on day two so I have no photos. I’m sure others do
The Hideaway was not worth the upgrade.
Like many resorts they sell time shares. Every building has a concierge conveniently located where you can not avoid them. They are very charming . They offer you free gifts, mugs, t-shirts ect. Unless you want to spend at least a half a day in a pressure meeting just keep walking by.
The resort is clean, and well maintained. The staff are hardworking and helpful. We ate breakfast and lunch at the buffet and there was always a wide variety of food. The food at the a la cartes was also very good, with the exception of The Jade restaurant. We ate dinner once at the buffet and everything was cold except for the chicken which just came off the grill.
Where I have issues is with the upgraded all adults area, The Hideaway. We were only able to get seating around the pool area once. The beach is extremely small and the lounge chairs are so close to one another that it’s not easy to move them when you are looking for a sunny spot. Also, there were three days we could not get a spot on the “Hideaway” beach. The Hideaway has around 190 rooms, most people come as couples =360 people. It’s impossible for everyone who pays for the upgraded Hideaway section to actually get seating. Chances are you’ll end up in the Royalton area with all the children, just like we did. On one particular day we went to the beach, the attendant looked around but no chairs were available. A few hours later we had lunch at Dorado, which is on the beach. We saw a couple arrive at the beach, the attendant took them around looking for seats and there were none. He then went to the water sports hut and took two lounge chairs out for this couple!!
The online Royalton photos show a very spacious beach, with lots of room. These photos have been altered. If the beach is important to you keep this in mind. Unfortunately my cell phone broke on day two so I have no photos. I’m sure others do
The Hideaway was not worth the upgrade.
Like many resorts they sell time shares. Every building has a concierge conveniently located where you can not avoid them. They are very charming . They offer you free gifts, mugs, t-shirts ect. Unless you want to spend at least a half a day in a pressure meeting just keep walking by.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Regional C M PUJ, Owner at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Sep 16, 2022
Dear guest, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We assure you the level of service you received is certainly not the service Hideaway at Punta Cana Resort is known for, we can guarantee you that your review was read with the highest interest and that the involved departments were informed to take corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us. Kind regards from paradise, Hideaway at Punta Cana Resort Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent a week with 6 couples. We had reserved Hideaway and 2 couples pre booked their rooms at cost of $60.00 us. Upon arrival the 4 couples who did not pre book rooms were upgraded to Diamond service but they would not upgrade the other 2 couples because they booked their rooms.
The rooms are small especially the sink area of washroom and poor lighting.
The bed very comfortable and cleaning staff did a great job.
The beach area assigned to Hideaway guests very small, cramped and very overcrowded, this area is the poorest beach area of the entire strip. People who did not pay for the Hideaway upgrade had better beach area.
The overall staff are friendly but not very personable or didn't appear very enthusiastic. Only one server, Louis at the Dorado restaurant made us feel welcome and always tried to make our service memorable.
The food at the Dorado was very good large steaks, excellent lamb chops. The buffet was good, Hunters Steak house very noisy plenty of food.
Small resort easy to navigate. Would return if it was less expensive as this hotel is valued at a luxurious resort which is not.
The rooms are small especially the sink area of washroom and poor lighting.
The bed very comfortable and cleaning staff did a great job.
The beach area assigned to Hideaway guests very small, cramped and very overcrowded, this area is the poorest beach area of the entire strip. People who did not pay for the Hideaway upgrade had better beach area.
The overall staff are friendly but not very personable or didn't appear very enthusiastic. Only one server, Louis at the Dorado restaurant made us feel welcome and always tried to make our service memorable.
The food at the Dorado was very good large steaks, excellent lamb chops. The buffet was good, Hunters Steak house very noisy plenty of food.
Small resort easy to navigate. Would return if it was less expensive as this hotel is valued at a luxurious resort which is not.
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: Try to get pool or ocean view rooms otherwise in buildin 1,2, and three it is service road views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from comunity1puj, General Manager at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Feb 29, 2020
Dear 918karle; Receive a kind regard from Hideaway at Royalton Punta Cana. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. It is great to hear that our dining options were appreciated. We are sincerely looking forward to the pleasure of welcoming you again at Hideaway at Royalton Punta Cana and make sure that you will enjoy best services and facilities on your next visit. Cordially, Hideaway at Royalton Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stay at a 5 star adults only every year. This is the first adults only 5 star we have stayed at where the children have a swim up bar and the adults have a small pool surrounded by the children pools. We love kids but this is our getaway from the kids and grandchildren. Our room had the smallest bathroom we have seen in years and no tub or jacuzi. Food was average but not as good as most 5 stars. Had to tell the bartenders to put more liquor in the drinks numerous times. Room was not lit as well as most resorts we have stayed in. Had to chase the maid nearly daily for wash cloths. A real good plus is the way that pool towels are distributed. No pool cards, just get a towel when you need it and put your old one in a used towel bin. Adult pool was very small by adult resort standards.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inspire31221164124, Manager at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Apr 16, 2020
Dear tjag2020, First, allow us to thank you for choosing Hideaway as your destination for your recent holidays Thanks to reviews like yours, which are very important and constructive, we are able to improve and provide better service. Our priority is to provide you with a quality service and to exceed your expectations all the time, making you feel relaxed and comfortable. We hope to welcome you in a very near future to create more memorable experiences. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I went to Hideaway Royalton as a sort of second honeymoon. We have six kids at home so we wanted a adults only property. We weren't aware that the property was split into half adults only and half family with kids. It wasn't that big of an issue until we wanted to go to the steakhouse and a screaming child was being left unattended. I think the fancier restaurants should be adults only and provide a more child friendly restaurant elsewhere. We enjoyed the pools immensely however we didn't stay at the beach very long because we didn't like people approaching us to buy excursions, jewelry and other items. It got extremely annoying. The drinks, food and the atmosphere was exactly what we wanted. Our room was comfortable and very very clean. The only downfall was that our toilet wouldn't work. We called housekeeping to send maintenance and they were very fast. We were told there isn't much pressure to flush the toilets and not to use a lot of paper. We ended up having to call 4 more times even though we were being very careful. The gift shop on the property is better than any hotel gift shop I have ever been to. I found all my souvenirs for my kids and myself at one place. Overall it was an excellent experience and we loved Punta Cana. I would recommend this property to others.
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: Some lower level rooms have personal pools
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royalton Team, Otro at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Apr 16, 2021
Dear E7301YZstaceyh, Thank you for celebrating your honeymoonwith us, for your review and for taking the time to share the downsides of our services. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. For us in a gratifying pleasure to know that you enjoyed all our services in our facilities, like the Rooms, the cleaning, the restaurants and etc. Thanks a lot for the compliment. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise. Sincerely, Hideaway at Royalton Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In looking at the resort map, which you can find online, only rooms facing inward, and not all of them, have swimups. Swim-ups are Diamond Club. When we were there in June 2024, there was construction on the road around the resort, which some said they could hear from their rooms facing the road. That would be my only caution. The resort isn't overly large and it is absolutely gorgeous! Best food of any resort I've stayed. We were Diamond Club, bldg #1 first floor (bldg #1 is the check-in bldg.), butler, no swim-up. I will definitely return!
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"This is not a 5 star resort, the food was just horrible, we made the best of it by just not comparing it to the other 5 star resorts."Read full review
"Get beach towels behind the Dorado restaurant between the two bars. Use to reserve a lounger on the beach early as they fill up quick."Read full review
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PRICE RANGE
C$370 - C$590 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
168
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
What are some of the property amenities at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Yes, free parking is available to guests.
Are there opportunities to exercise at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only have airport transportation?
Yes, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Does Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
The staff speaks multiple languages, including English and Spanish.
Does Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.