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Luxury Bahia Principe Esmeralda Don Pablo Collection

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6,077 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Esmeralda Don Pablo Collection
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Showing 3,687: English reviews
New York City
Reviewed 26 September 2014

I will start with the absolute deal breaker for us personally and the reason why we will never return to this resort. All of their rooms apparently either face other rooms that are literally several feet away or the rooms face a roadway where golf carts zoom by every other minute. We enjoy to keep our balcony door open and...

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Helpful?
4Thank momnyc123
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Client, Your opinion is very important to us and you can be sure that we will never cease our efforts to comply with our guests’ needs and expectations. I would like to take the opportunity to extend our apologies for the inconveniences and because you felt you did not have privacy during your stay. Please let me inform you...

Toronto, Ontario, Canada
Reviewed 26 September 2014

visited this place from Sept 13-20. Had great weather and found the resort very well maintained. Overall a great vacation for a couple on vacation. Its a huge complex but very easy to get around with the mini bus transit system. Shows were great (MJ on Monday and Circus on Thursday) Food: really good, keep in mind you are not...

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Helpful?
3Thank Jpcaissy
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear guest, Please allow us to reassure that I am proud to know that we exceed your expectations during your great vacation at the hotel. It is an honor to read that you enjoyed our amazing service and the Gala night on Tuesday. Thank you for choosing us and looking forward to see you at Bahia Principe Hotels & Resorts,...

Devon, United Kingdom
Reviewed 23 September 2014

A paradise place. All we dreamed of the complex is vast and scrupulous. The settings with very well maintained gardens which are beautiful. The staff are fantastic. Our room was kept to the highest standards. In the restaurant nafividod all ways with a smile .Mateo Susa and jhoanna were welcoming and bubbly. Our every wish taken care of . many...

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Helpful?
1Thank 40kevin
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Kevin, It is great to know that you enjoyed this paradise at our Luxury Bahia Principe Esmeralda. Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate your opinion and hope to see you soon at our property. Kind regards, Vianca Graciano Bahia Principe Bavaro Resort

Toronto, Canada
Reviewed 23 September 2014

Overall the resort was good. The only complain I had were the mattresses. Very hard. I have been to 4 star resorts and the mattresses were much better, the newer ones. It was impossible for me to sleep. I asked the help desk manager, he provided a pillow top for me, still not comfortable. for a five star hotel they...

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Helpful?
3Thank ela m
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Ela, It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance. I sincerely apologize because you felt uncomfortable with the mattresses. We are looking forward to welcoming you soon and experience the hospitality of our people, the quality of our services and facilities. Warmest regards, Vianca Graciano Bahia Principe...

Reviewed 23 September 2014

We stayed 14 Nights at the Gran Bahia Principe Luxury Esmerelda Resort . Hotel was clean, well presented and well staffed. The Buffet and Drinks selection was far greater than we expected and the willingness of staff to assist was fantastic. We received a great turn down service from our butler Ricardo, who was incredibly lovely and continued to check...

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Helpful?
1Thank Bannash
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Bannash, It is a pleasure to read that you were delighted with the fantastic service you received at the Hotel from the staff, especially your butler Ricardo. We are glad to hear that you had a great experience in our premises. For all of us it will be a pleasure to cater you once again in Punta Cana! Warm...

Reviewed 23 September 2014 via mobile

I visited the Esmerelda with my partner as our first holiday together and when we booked we said we wanted the ultimate luxury possible and this is what we got. I celebrated my 23rd birthday here and although there was some confusion about it being our anniversary rather than my birthday (Thomas Cooks fault not the hotel) my partner had...

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Helpful?
4Thank Charlotte B
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Charlotte, Your post reflects our commitment to achieve our goal in providing the best experiences to our distinguished clients. For all of us it is delightful to read that in our Luxury Bahia Principe Esmeralda you have had the ultimate luxury you wanted during your first holiday with your partner. Once again!! Happy birthday to you :) Hope you...

Toronto, Canada
Reviewed 22 September 2014

We had a group of 90 people for a wedding, and it was an amazing experience. I would recommend this resort to anyone interested in visiting Punta Cana. The resort had everything from multiple pools, restaurants, shops and entertainment. We all agreed that it was the most beautiful resort that we've been to and the staff were extremely friendly and...

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Helpful?
3Thank anthony c
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Anthony, Guest experiences are the key ingredient to assist us with elevating our services and standards. Your review represent us a challenge to continue striving toward excellence. Luis, who are a good display of service for the resort, and all our staff, will be motivated with such positives comments and with your gratefulness. Thank you so much for recommending...

Reviewed 22 September 2014

Had a wonderful time at the hotel, service was excellent special mention to maximo and manolma they look after you in the main lobby bar always a welcoming smile and asking how you day was couldn't fault it, Service in al'carte restaurants was good but could be improved slightly but overall good, Defo would go back in the near future,...

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Helpful?
2Thank lfc08981
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear guest, Thank you for sharing your experience on TripAdvisor and for highlighting our excellent service and welcoming staff. We will be more than happy to have you once again and continue providing the most memorable experiences. Best regards, Vianca Graciano Bahia Principe Bavaro Resort

West Yorkshire
Reviewed 22 September 2014

Where do I start, what a fabulous resort that has something for everyone. We chose the Gran Bahia Principe Esmeralda and what a choice. We booked with Thomas Cook, a first for me and my husband. However, we were a party of six and others had travelled with them. The flight out was great, service and staff all fine. We...

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Helpful?
4Thank Pilkos
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear guest, I do not know how to thank you for this kind of comments. Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service. We will be more than happy to see you again in our premises. It is wonderful that you liked so much the Don...

Wisbech, United Kingdom
Reviewed 22 September 2014

friendly staff, helpful, will be glad to go back again, nothing was to much bother for them, always polite and with a smile. Location excelent, enjoyed a walk along the beach every day, beach clean all the time.

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Helpful?
2Thank peter b
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Peter, We are very pleased you enjoyed your stay with our firiendly and helpful staff and the clean beach, where you can walk for miles. At Bahia Principe our goal is to make your vacation become an unforgettable experience. It is wonderful to know that you are coming back soon to our Resort. Many greetings, Vianca Graciano Bahia Principe...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (additional charge) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 (at the Grand Bahia Principe Punta Cana) Evening Mini Disco Babysitting service (additional charge) Bahia Scouts Water park Fun Area and Adventure Park (additional charge) Teen's club (11 - 16 years) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 

Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $242 - $830 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#26 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Luxury Bahia Principe Esmeralda Don Pablo Collection staff and other travellers.
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Questions? Get answers from Luxury Bahia Principe Esmeralda Don Pablo Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“building in the 9000"s across from pool”
 of 5 bubbles M451XClindas, 8 Dec 2016 | Read review
“Our room was @ the back from the main pool it was very quiet,we sat on our balcony it was wonderful ,we had 3rd floor room”
 of 5 bubbles joycedonnelly6, 6 Dec 2016 | Read review
“Kamers tegenover het restaurant zijn 's avonds rustiger”
 of 5 bubbles RoyWhyte, 6 Dec 2016 | Read review
“Block 90 cloest to beach but all rooms are identical in design 👍😀”
 of 5 bubbles kandykats, 1 Dec 2016 | Read review
“No Lifts and 3 floors. Top floors are quieter as you cant hear noise from above, but 3 floors to climb.”
 of 5 bubbles tramstop, 1 Dec 2016 | Read review
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