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All reviews family concierge kids zone hydro grill gabi club main resort dinner reservations gabi beach angela mercedes andy constante juan tiren private garden bedroom master suite real resort blue agave golf cart personal concierge yhi spa
We had a fantastic vacation at Paradisus end of August with my husband, 2 year old, uncle, aunt, and cousins. The reserve was very family friendly, there was a great kiddie pool we used daily right in the middle of the reserve so we were...More
Response from Roam788024, Guest Experience Director at The Reserve at Paradisus Palma RealResponded today
I would like to take this opportunity to extend my most sincere gratitude to you for your amazing feedback. It is such a pleasure to know you and your family had a wonderful time and created beautiful memories to cherish always.
The resort staff here is premium first class. We were smart to book a Family Concierge package and lucky that our concierge was Andy. Andy went above and beyond to make sure our trip was the best we could have. He helped us pick out...More
3 Thank Cuperdo
Management response:Responded August 21, 2018
I would like to extend my gratitude to you for your kind words and appreciation of our hotel. We are thankful for the time you invested to share your comments and thoughts with the TripAdvisor community.
We strive to offer our guests an...More
José was an incredible concierge!!! He took care of our every need and even found me Gatorade when my stomach was upset! We were also surprised by a special cake during dinner!
Alejandro was always the life of the party by the pool and make...More
1 Thank Jedediah F
Response from Roam788024, Guest Experience Director at The Reserve at Paradisus Palma RealResponded yesterday
Thanks a lot! We truly appreciate your sincere words and the valuable time you invested to share them with us.
We are very proud of our team and their professionalism and warm attitude. In this sense, it is an honor to hear of...More
Our experience at this resort was highly discordant with the overwhelmingly positive reviews and the high rank on TripAdvisor. I actually believe that a lower rating would have tempered our expectations and made for a more acceptable experience. However, we came with high expectations and...More
2 Thank nexus6p53
Response from Roam788024, Guest Experience Director at The Reserve at Paradisus Palma RealResponded 2 days ago
I would like to extend my most sincere gratitude to you for the time you dedicated to share your comments with us. Your feedback is important, as it give us a real insight of our services.
I deeply regret to know we were...More
Having a great vacation and everyone is so attentive to what we need!
My grandson is having so much fun with ynes Alejandro! Kids pool is great and so are activities for them! Thank you for giving us a great vacationMore
1 Thank TravelMom0901
Response from Roam788024, Guest Experience Director at The Reserve at Paradisus Palma RealResponded 3 days ago
You just made my day with your awesome feedback! Thanks a lot for dedicating some of your precious time to share your comments and thoughts with the whole TripAdvisor community.
We are so glad to know you and your family are having a...More
A luxurious experience can only be achieved with services and facilities designed to provide guests with the highest possible degree of exclusivity and personalized service in a luxury all-inclusive resort. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Some of the restaurants are buffet style and have many options for children as well as made to order selections. There is a wide variety of fruit, bread, meats, desserts, cereal etc. At the more formal restaurants I did not... More
Some of the restaurants are buffet style and have many options for children as well as made to order selections. There is a wide variety of fruit, bread, meats, desserts, cereal etc. At the more formal restaurants I did not see options on the menus for children however we were not traveling with children. I did see other families and they may have received children's menus.