Serenade All Suites, Adults Only Resort

Serenade All Suites, Adults Only Resort

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Pool & Beach (304)
Guest room
Room & Suite (149)

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About

4.5
#36 of 153 hotels in Punta Cana
4.5 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Located on the beachfront and with a privileged location, Serenade Punta Cana Beach, Spa & Resort consists of 625 rooms and a range of privileged amenities and services, typical of a luxurious hotel. In an environment of lush flora with which the Dominican Republic was blessed, the magical experience of gentle breezes, white sand and the unique and spectacular beach of Punta Cana is lived. Ideal for enjoying a exceptional environment, where you can also taste an exquisite gastronomic offer, shopping, and enjoy spectacular shows with the caribbean rhythm.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Water park
Children's playground
Paid private parking on-site
Car park
Wifi
Fitness classes
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Windsurfing
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Extra long beds
Walk-in shower
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Business
Ocean View
Languages Spoken
English, French, Spanish, German

Location

Playa Cabeza De Toro, Punta Cana 23000 Dominican Republic
4.5
4.5 of 5 bubbles2,925 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Serenade All Suites, Adults Only Resort garners praise for its cleanliness and well-maintained pools, with many guests enjoying the ocean views and the resort's proximity to local attractions. However, opinions on room quality and value diverge; while some acknowledge spacious accommodations, others are disappointed by maintenance woes and feel the resort doesn't provide the expected value, citing additional costs and aggressive sales tactics. The atmosphere strikes a chord for its vibrant entertainment, though for some, it borders on disruptive. Service experiences also vary, with commendations for attentive staff alongside mentions of slow service and communication hurdles.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
jbee87 wrote a review May 2021
Orlando, Florida
4.0 of 5 bubbles
You will not find a cleaner, spotless , contemporary hotel. We enjoyed our week so much! The food was delicious! We were nervous traveling with low occupancy at the hotel that the food wouldn’t be consistent and fresh but they were constantly refilling bringing out new items as if it was a full house for our enjoyment. Some bartenders were better than others, we found a couple that we liked and they always made the best drinks. We loved all the specialty restaurants also. They really put on a show for you at the Japanese steakhouse. Special shot out to Joandy, Karen, Antonio, Eric, Rosamailyn they made the week complete. It feels like you’re on a cruise because you see the same staff all day everyday and they always remembered us. We’ll be back thanks to them!

You can tell they spent so much money building this property, they have seating areas for days! I really hope it pays off. With that being said, there are some definite areas where they have missed the mark. I mean almost to the point where you think it had to be a five year old making decisions on design. The first thing is the shower in the room. Unless you are a free family and do not mind everyone from the front to the back of the hotel room seeing you shower, you will be highly disappointed. It’s comical that they built a hotel room that way with no privacy.
Also we had a room with a hot tub on the balcony that was absolutely amazing, but again zero privacy this time from your neighbors. Definitely not a honeymooners dream. I mean the lounge chairs on the balcony are literally side-by-side with your neighbors, how ridiculous. Also a 5yr old obviously decided to put a refrigerator in the room right in front of the beds that is see-through that lights up the entire room. Every night we had to put a blanket over it in order to sleep. They also need better room darkening shades, the room gets bright at 6:30 AM. No security in the room either. Never been to a newly built hotel where they did not have an extra security lock on the door!! All it takes is someone to get a hold of your key card and they are in your room. In fact the housekeeper did come in while we were sleeping. Every night I barricaded the front door with chairs and an ottoman just in case someone tried to come in. Also no peep hole in the door to verify who’s knocking. Thats ridiculous for a newly designed building . They had a couple other things that were a little off , but nothing that would not stop me from coming back. I just learn to make my own adjustments.

For the price and newness this cant be beat, but it’s certainly not perfect.
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Date of stay: May 2021
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Serenade All Suites, Adults Only Resort
Responded May 20, 2021
Dear jbee87, Thank you for choosing Serenade Punta Cana for your vacations. We are happy to see your comment and that you have shared aspects of your stay with other travelers such as; our beautiful areas and facilities. In the same way, we greatly appreciate that you highlight the warm service offered by our customers and for highlighting our high hygiene and quality protocol, because today today it is more important than ever to be able to offer a healthy experience, we are happy to know that you felt comfortable in our facilities. With not doubt we will send your comment to the corresponding departments to improve the service. We hope to see you on a future occasion. Best regards Hotel Management
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DrPLHarmony wrote a review May 2021
Des Moines, Iowa
+1
5.0 of 5 bubbles
I stayed at Serenade for 10 nights in May and am very impressed with this resort! Myself and a group of my friends reserved swimout rooms neighboring each other, and that is exactly what we got. Our rooms were in building 5 facing the empty lot next door, but we actually enjoyed the increased privacy we got by not facing the resort. Our rooms and pool were cleaned daily. As someone who has a pool, I cannot express how impressed I am with how clean they kept our swimout pool and the other pools! Not a bug in sight, which is impossible to do. We ate at every restaurant they had open during our stay. Many nights it was either the buffet or one specialty restaurant that you had to make reservations for that morning. They do not make reservations beyond the same day, so every morning you have to go up to the lobby and make your reservations. If you don’t, you will be eating at the buffet restaurant or the sports bar. I would recommend the buffet restaurant over the sports bar, as the sports bar has basic pub food and was less than desirable. My favorite restaurant was the steak house. Get the last steak option on the menu- it starts with a C I think… it was amazing and there was 0 fat to have to cut off! I recommend the deserts at the steakhouse and the Italian restaurant. The steakhouse has a chocolate desert with orange sherbet that is amazing. The Italian has a pudding type dessert with fruit in the bottom served in a martini glass that was also to die for (I may have ordered 2 the second time we ate there). The staff at Serenade were wonderful, especially the entertainment staff at the pools and the bar tenders at the swimup bar closer to the ocean. We didn’t spend much time at the beach due to excessive amounts of seaweed. Unfortunately, that is a reality for many Caribbean areas in the last couple of years due to climate change and the Amazon being depleted. They worked endlessly to try to clear all the seaweed away, but it was truly never ending. The only issue I experienced was the hot water in my room was reversed from what it should have been, so I had to turn it to cold, wait a second and the water would turn from freezing to scorching. I called the maintenance guy, who came quickly, but he knew the trick to get the hot water working so he didn’t know what my issue was and there was a language barrier so I didn’t know what the trick was. All in all, I would absolutely recommend Serenade to anyone looking for a getaway. If you want to have a fun night out, they have parties every night. If you want to relax, the party area is separate from where the rooms are so it’s nice and peaceful in the rooms at night. Oh, a I would recommend getting a Hot Stone Massage with Milky (a masseuse there)- I ended up getting 2 as it was one of the best massages I’ve had, and I use to work in a massage clinic. It’s pricey, but you can haggle on the price a little (especially if you go back a second time).
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Date of stay: May 2021Trip type: Travelled with friends
Room Tip: The swimout rooms are wonderful, but not very private, as you share one with 5 rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Serenade All Suites, Adults Only Resort
Responded May 26, 2021
Dear DrPLHarmony, Thank you for choosing Serenade Punta Cana for your vacations. We especially love that you highlight aspects of your stay such as our beautiful areas and facilities as well as our wide gastronomic offer. In special, we appreciate that you highlight our high hygiene and quality protocol because today it is more important than ever to offer a healthy vacation. in the other hand, Honest feedback from our guests is important to us so that we will send the opportunities for improvement that we find in your comment to the corresponding departments. We hope to see you on a future occasion. Best regards Hotel Management
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
David T wrote a review Jul 2021
Oviedo, Florida
+1
5.0 of 5 bubbles
Serenade Punta Cana was really good with us; CLEAN beautiful hotel, offers the best of adult and kids entertainment.
I really don't like huge resorts where you have to take multiple trolleys to go eat or go to the pool, this one has the perfect size to go around, grab a drink, go back to your hotel room etc. Right now mother nature in this particular are called Cabeza de Toro is affecting the beach with seaweed, but that didn't affect us at all, as we had a great time at the pool with multiple activities organized on the daily basis. The Night shows were amazing, and I really enjoyed the 80's rock show.
Restaurants were really good, only thing as others say, you have to wake up early to go to lobby and make a reservation, hopefully before 830 am, otherwise you'll end up at the buffet which is good too.
If you book directly through the hotel's website Covid 19 test to return to the US is free, but if you use a third party website make sure you book at least 4 nights, otherwise there is a $50 fee per person to be tested.
They only thing that I didn't like was the clinic, as my son and wife were not feeling good one night, they wanted $170 fee per person for a consultation, it seemed a little high to me, I was expecting something more in the $50-$70 range, so I ended up going to the little town next door for some medicine. (Bring Pepto-Bismol or Alka-Seltzer as there is a bunch of food).

It would have been nice to have your hotel bracelet as your room key, or to pay for extra things that you might need.
It would have been also nice to have a daily activity schedule on your TV room instead of finding a QR code somewhere in the hotel to see what was happening on that Day. These are things that we found convenient at other resorts.

Overall experience for my wife, my 11 yr old kid and myself was good;
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Date of stay: July 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Serenade All Suites, Adults Only Resort
Responded Jul 7, 2021
Dear davidloves2travel, Thank you for choosing Serenade Punta Cana for your family vacation. We appreciate you taking the time to share your experience. In the same way, we thank you for highlighting aspects of your stay such as our beautiful areas and facilities and that they have been to your liking. In the same way, we are pleased that the warm service offered by our collaborators stands out. It is worth mentioning that the medical office is an external company that offers a medical service in cases of emergencies to have insurance for our guests, we will send you your comment. We hope to see you back soon. Best Regards Hotel Management
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Miller wrote a review Feb 2021
3.0 of 5 bubbles
stayed for 3 nights Feb 12 - Feb 15 2021
Wilson at check in desk is over worked and possibly underpaid. He didn't seem enthusiastic to see/greet new or existing guests approaching front desk. He was always there morning, noon and night. He needs a break to be able to provide great customer service with a smile.

Room 5410 AC stop working after night 1.

Housekeeping delivered towels with bugs.

No screens on balcony doors so you can't leave open to listen to ocean. Lots of Mosquitoes!

Some areas of resort roped off for those who decided to pay more....not every part of resort or beachfront lounge chairs can be accessed unless you have special a bracelet which cost an additional $90/night more pp.

Buffet Food is mediocre for breakfast lunch and dinner. Worried that not enough precautions for COVID are being taken. Dining customers touch same tongs for self serve buffet. The other half of buffet was handled by staff but food & condiments were setup in a way that easily allowed contamination. Temps checks weren't consistently done and sanitizer was not always enforced to use. People wore mask though.

The Cut restaurant food was almost as bland as Buffet food.

Covid tests are $35pp unless staying at resort 4nights or more.

Seaweed is cleaned from beach every morning but it washes ashore again by noon.

Beach swing, deck, palm trees and abandoned boat a few minutes down along beachfront. Great place for pics.

Would we stay here again? Maybe if they invited us back for a discounted stay to make up for the unremarkable stay we just had and improved buffet setup to reduce possibility of food contamination.

Water games and slides were pretty cool.
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Date of stay: February 2021
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Serenade All Suites, Adults Only Resort
Responded Feb 18, 2021
Hi Miller, Thank you for staying with us and sharing your opinion. The honest feedback from our guests is extremely important to us, as it helps us improve every day. However, we concern we did not fully met your expectations and we hope you can accept our apologies for the inconvenience caused. Our staff is characterized by providing a deferential service in all areas indistinctly, we appreciate all our guests and we know the importance of providing exceptional service at all time. Your comments have been forwarded to the departments involved in order to avoid future recurrences. we look forward to having you back in the near future and offering you an experience that lives up our standards. Best regards Hotel Manager
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Wendy H wrote a review Oct 2021
Kingston, Canada
3.0 of 5 bubbles
As a travel agent, I travel to many different resorts and hotels, so I am very experienced with what works and doesn't work at a resort. This hotel/resort has such potential but needs some changes.
The first thing I would recommend is getting rid of the reservation desk for a la carte restaurants. It was only open until 3, so anyone checking in (3 p.m. check in time) is out of luck for an a la carte restaurant their first night. Also, having people line up during a pandemic is ridiculous. Other resorts use online or phone reservations, or no reservations at all (first come, first served). I would suggest that management look into removing the current reservation system.
Another huge disappointment was the shower. It leaked out of the shower area every time, whether a quick shower or even when I built a dam with towels on the floor. It would be an easy fix to add a barrier on the floor between the shower area and sink area, either by adding a low tile wall (2 inches high?) or affix a metal strip with sealant. If this is not repaired, the hotel risks water damage and mould. My other issue with the shower is that it has a window into the room which makes the shower area totally visible to anyone else in the room. If you travel with friends or older children, you may wish more privacy. I would install a roller blind or paint the window below head height.
A huge security issue is that the doors do not have any form of locking yourself in the room. No privacy bolt or chain. This is extremely important for safety.
There is a lack of information at this resort. There are no signs, no maps, no brochures, no menus posted, etc. There are QR codes to scan for some info (at restaurants) but not everyone carries a smart phone. There wasn't even a code to scan in the room, to plan your day. The most dangerous lack of information is that there is no sign in the bathroom that the water was not potable!! I had no water in my fridge when I arrived and if I had not known to question DR water quality, I would have used the tap.
The resort is clean and I loved the covered walkways for when it rained. The food was great in the a la carte restaurants - I had the best rib steak that I have had in a while! The staff were all very kind and helpful, although it took a few requests to get results sometimes. The medical centre was handy and even though they they were obviously busy and stressed, they managed to get my test results in time for my return journey, as required. The water slides and play area for children would be a wonderful asset for a family trip. The beach was lovely and kept mostly clear of seaweed. A hand sanitizer kit was supplied in the room, and sanitizer was used at the restaurant entrances. The buffet was served rather serve yourself for most foods.
In all, I think this could be a great a resort with some fairly minor changes. I hope the management will take these recommendations seriously and improve the few concerns I have.
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Date of stay: October 2021
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: There are elevators so all levels are easily accessible. The preferred section was basically...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WERNER FRANCIS, Owner at Serenade All Suites, Adults Only Resort
Responded Nov 1, 2021
Dear Wendy H, First and foremost, thank you for selecting our property as your destination in Punta Cana. Allow us to inform you that for Serenade Punta Cana, the ability to offer our guests authentic experiences following our standards makes the difference and positions us as a benchmark in the hotel industry. Our goal is to offer the best experience possible so you can enjoy your well-deserved vacations at their fullest, we’re confident that our resort’s impeccable service, nature surrounding feel, and our renowned Dominican hospitality that we all know and love, continues to be on the forefront of all our guest’s experience. However, we thank you for contacting us in this way and allowing us to show you that selecting us was the right choice as the aim of our hotel is to be part of your best memories. As a hotel company, our guests' opinions are highly appreciated as they play a crucial role in optimizing our services because we highly value all constructive ideas and suggestions from our guests. We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience. Best regards, The Hotel Management Serenade Punta Cana
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BobBrown wrote a review Aug 2021
East Windsor, New Jersey
+1
3.0 of 5 bubbles
About 25% of the staff speaks English. You have to wake up at 7:30am to make dinner reservations regardless of being a higher tier member (preferred) during your stay. They have people harassing you to do a time share presentation daily. Don’t book excursion with the people in the hotel or on the grounds ( Tortuga divers) pick us up 45 mins late & they didn’t arrange for us to be picked back up when it was over the same people who took us to the scoobadoo dropped us off back by boat & (TUA they’re in the main building 1 across from front desk) super expensive you can get the same excursion on the beach with vip excursions. I stayed in room 1309 preferred Out door jacuzzi I had to ask where’s my in room liquor that’s advertised in the all inclusive package. They have to verify that option which took 30mins. The cleaning staff comes by daily & is friendly they will exchange everything dirty for you
Bartenders are a hit or miss he best one was Alexander Reyes in the vip pool. Other than the Dominican rum ,Corona beer , & Jack Daniel it’s a waste the liquor tastes fake / watered down. Best place to eat is the Mexican restaurant from 12-5 for lunch, or the sports bar. the Asian restaurant is good, the gourmet restaurant, & steak house . Breakfast isn’t the best & lines for omelette were long. Lastly the entire beach is covered in seaweed. Overall it looks better than the service & food is won’t go back there anytime soon
Or sports bar & food truck
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Book excursions w/ vip excursions on beach You need a translator Make dinner reservations...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Hotels, Owner at Serenade All Suites, Adults Only Resort
Responded Aug 12, 2021
Dear Family Coastal42370041022, Your feedback is much appreciated and will help us improve the service we provide. I hope we will have the opportunity to welcome you back to our hotel. Kind regards, The Hotel Management Hotel Serenade Punta Cana
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Travelista07 wrote a review Oct 2021
Brampton, Canada
3.0 of 5 bubbles
We spent 5 days at Serenade Punta Cana and overall is was a great stay. The resort is modern and clean. The entertainment staff are fun and energetic, especially Sheki Sheki, Capuccino and Coca Cola. Covid protocols are in place and there is covid testing onsite, which was very convenient. A few suggestions to really claim to be a 5 star resort would include: upgrade the linens and towels in the room and pool area. They were old and discolored. Do away with the towel cards at the pool. Refresh the pool lounge chairs and umbrellas. Finally, the food was mediocre at best. There is only one snack bar, the Win sports bar and the options were basic and not very good. A poolside snack bar or afternoon bbq would be much better. The a la carte restaurants are trying too hard to be fancy with the food, rather than good. Focus on quality. I would recommend you stick with the fresh pasta bar or grill in the buffet over the a la carte options.
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Date of stay: October 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WERNER FRANCIS, Owner at Serenade All Suites, Adults Only Resort
Responded Oct 14, 2021
Dear Travelista07, First and foremost, thank you for selecting our property as your destination in Punta Cana. Our industry deeply appreciates all the comments or feedbacks our guests can provide us; they are the best way for us to know if our product is being well accepted or if there should be adjustments to be made. We thank you for the time taken to share with us your opinions. Rest assured that we have shared them with our operational team, intending to improve the serenade experience. Best regards , The Hotel Management Serenade Punta Cana
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Julie P wrote a review Feb 2022
5.0 of 5 bubbles
On arrival we were greeted by efficient check in service and had beers on a tray served to us. Great start to the holiday. Golf buggy transported us and our luggage to our rooms. the rooms were immaculate and fully air conditioned everything felt brand new (only 8 months old) Bath robes and towels were so luxurious. We were lucky enough to have a swim up room which had the wow factor as at night it was beautifully lit up. Here’s the important bit….. As a reluctant traveler due to severe nut and fish allergies (anaphylaxis) this hotel took my allergies very seriously and I was greeted every night by the chefs and staff to go through the menus. Our particular favourite was the Asian restaurant where ALL my food was cooked separately to avoid cross contamination. It was liberating to trust what I was eating whilst abroad. Allergies are taken seriously here. The pools were really clean and the grounds were immaculate. They even had staff on the beach making sure the shoreline was free of seaweed. The entertainment was a bit hit and miss but this was not important to us. Overall this hotel ticked all the boxes for a luxurious spell of winter sun. The staff were so friendly, especially down at the pool bar. Big thanks to Yessica, Necillia and Samdawly who were just excellent and couldn’t have done any more to make our holiday memorable. They were fun and engaging and really looked after us all. Wonderful people. We left with only top memories of a fantastically run hotel.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WERNER FRANCIS, Owner at Serenade All Suites, Adults Only Resort
Responded Feb 8, 2022
Dear Julie P, We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in Punta Cana. Our main goal is to offer memorable vacations to our guests and meet their needs. It is marvelous to know that we made your stay a truly unique experience. We look forward to providing you with another memorable experience. Kind regards, Management Team of the Hotel Serenade Punta Cana.
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Timothy R wrote a review Dec 2022
South Amboy, New Jersey
2.0 of 5 bubbles
My wife and I decided to book Serenade Punta Cana for four nights. At the time of booking upgrading to a room with a swim out pool was very reasonably priced so that we did. Overall the resort was decent but left a lot to be desired. Let’s get into detail and start with the good.

Pros: Serenade opened in 2020 and it shows, the rooms and resort are without the wear and tear you will find at many of the other resorts in Punta Cana. The Beds are very comfortable and housekeeping did a great job cleaning the room and stocking the mini fridge daily with bottled water, various sodas, and presidente beer. There are multiple pools and two of them have a swim up bar so getting a drink in the pool area was never difficult.

Cons: There is no map of the resort on the premises and one is not provided to you upon check in. No big deal. The room although nice and spacious, has VERY thin walls which made getting a good night sleep difficult. The beach left a lot to be desired and was disappointing to be blunt. The water is very shallow and the sand is covered with grass so you certainly don’t get the clear waters and white sand you would typically get on any other part of Bávaro beach. The a la carte restaurants with the exception of the steakhouse were bad. The food at the Mediterranean restaurant in particular was so bad that I ended up leaving and going straight to the buffet. Getting in contact with anyone from the front desk via phone was a complete joke: Every time with the exception of once the phone was off the hook when trying to reach the hotel operator. The phone was working, there was just no one on the other end of the line. Keep in mind you need to contact the operator to be connected with room service. That is completely unacceptable and am glad I was just trying to get room service and not having an emergency.

Tips: Avoid the Salesmen in the white polo shirts like the plague. They are very aggressive and will go at extreme lengths to try and sell you a timeshare. Do not go to the “special breakfast”. Shut them down immediately and they will not bother you as much for the entirety of your vacation. Do not book any excursions from the guys in the red polos by the pools. Yes, they are cheaper then the excursions booked through the company in the hotel lobby but trust me when I say you get what you pay for. My first day I booked a snorkeling trip from the red polo salesman and the “excursion” was an absolute nightmare.

Overall: This was my fourth trip to Punta Cana. All things considered I would not book this resort again and would not recommend it.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WERNER FRANCIS, Owner at Serenade All Suites, Adults Only Resort
Responded Dec 5, 2022
Dear Timothy R, Thank you very much for your comment and for the time you have taken to write it. We are very proud to hear that you enjoyed the wonderful room with the swim out pool and the modern facilities in general that the hotel has to offer. We will pass on your compliments to the hotel's housekeeping team, I'm sure they will be delighted to hear from you. On the other hand, we have a seaweed barrier as well as a continuous cleaning service for the best experience of our guests. We understand that this is something that we cannot control but we try to ensure that it is always spectacular. We look forward to providing you with another memorable experience. Kind regards Serenade Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Augusto Estevez R wrote a review Apr 2021
Santo Domingo Province, Dominican Republic
3.0 of 5 bubbles
We went in January for my birthday and we stayed at a swim out room, we couldn't use it because the water was too cold it was freezing cold at every time of the day, we did the upgrade and went to the pool in the rooftop and it was all dirty with napkins and plastic cup and guess what freezing cold too at 1 pm !! The main pool was dirty too with black dirt of the garden and was to cold too, same with the pool close to the lobby and the pools were to cold to stay 30 minutes in at all time.

It was the exactly same food at the buffet for 3 days, they dindt change 1 dish same thing everyday for breakfast and lunch.

We Called and ask if the steak restaurant was open to celebrate my birthday and they said it would be open and surprised they closed it that day. We had to dine in the Tepayanki luckily the food was good.

Good thing they had live music in the lobby at night, the service was ok, the alcohol its not top shelf.
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Hotels, Owner at Serenade All Suites, Adults Only Resort
Responded Aug 12, 2021
Dear AugustoEstevezR, Thank you for your review of our Hotel, i am sorry that on this occasion our standards did not meet your expectations, Kind regards The Hotel Management
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Montreal, Canada8 contributions2 helpful votes
Thi is the Adult Section in a Family Resort. The only thing shared between the family and adult sections are the beach and sea. All facilities are separate.
Paolo P asked a question Jun 2024
Toronto, Canada
Are all the bathrooms open like that? No privacy?
Answer from Terrence B
East Hartford, Connecticut14 contributions2 helpful votes
yes, it appears that way
Beth S wrote a tip Yesterday
Montreal, Canada18 contributions2 helpful votes
3.0 of 5 bubbles
"Get to the buffet early !"
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Pedro J Silva wrote a tip Jul 20
San Juan, Puerto Rico10 contributions1 helpful vote
4.0 of 5 bubbles
"Make dinner reservations early through resort APP Only drink bottled water Gratuities go a long way"
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Jim wrote a tip Jul 19
Warrington, United Kingdom4 contributions1 helpful vote
3.0 of 5 bubbles
"Block 5 is very loud at night on the pool side so avoid!!"
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Christian F wrote a tip Jul 18
1 contribution
4.0 of 5 bubbles
"Avoid Xpand travel club representatives like the plague! They will try to offer you a $50 discount for their "presentations", its a trap!"
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Guide40198231831 wrote a tip Jul 17
1 contribution
1.0 of 5 bubbles
"Room service will come inside and clean your room, or give drinks. At random times though."
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Not the right property for you?
There are more places to choose from in the Punta Cana area.
PRICE RANGE
C$302 - C$541 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
625
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Serenade All Suites, Adults Only Resort - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Serenade All Suites, Adults Only Resort
Which popular attractions are close to Serenade All Suites, Adults Only Resort?
Nearby attractions include Escape Room Punta Cana (4.7 km), Vivaldi Cigars (7.2 km), and Ocean Adventures - Caribbean Pirates (7.3 km).
What are some of the property amenities at Serenade All Suites, Adults Only Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Serenade All Suites, Adults Only Resort?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Serenade All Suites, Adults Only Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Serenade All Suites, Adults Only Resort?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Serenade All Suites, Adults Only Resort?
Conveniently located restaurants include La Bruja Chupadora, Citrus Fusion Cuisine, and Pearl Beach Club & Restaurante.
Are there opportunities to exercise at Serenade All Suites, Adults Only Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Serenade All Suites, Adults Only Resort have airport transportation?
Yes, Serenade All Suites, Adults Only Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Serenade All Suites, Adults Only Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Serenade All Suites, Adults Only Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Serenade All Suites, Adults Only Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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