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Hotel Riu Naiboa

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2,849 Reviews from our TripAdvisor Community

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Showing 1,067: English reviews
Reviewed 2 weeks ago

this hotel is nothing special or to write home about. You really get what you pay for here. Wifi only works in the hotel lobby not in your room. The paint smell was really strong. it stayed in my suitcase and clothes until i got home. overall ok experience. i would not stay here again if i had the choice.

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Helpful?
3Thank Geisha C
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Osasco, SP
Reviewed 3 weeks ago

We had some great moments in this hotel, a lot of fun, food and a beautiful beach to relax, the room its simple but confortable, the restaurants offer to us some tipical food to every country in the world.

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5Thank Fabricio T
Toronto, Canada
Reviewed 3 weeks ago

We were told two a la carte and 1 buffet. This was not the case. The 1 a la carte changed every other day to either Italian or steak. The food at the a la carte was not great based on the way that they cooked the food. We ate there only once. The buffet was average and pretty much...

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Helpful?
3Thank marcb092016
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you for taking the time to give us a detailed feedback about your vacations. We regret that you weren’t satisfied with the quality of the food offered. Therefore, it is important to inform you that we do check daily our food offer and quality at our main buffet and in the specialty restaurants where we provide a...

Reviewed 3 weeks ago via mobile

My fiancé and I visited Riu Naiboa for 5 nights in November 2016. We were greeted with drinks at check in. The room was nice and clean, any time we needed anything (ie more bottled water) they brought it right up for us. We were pleased to find some channels in English on the tv. The pool was very nice,...

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2Thank Christie W
Montreal, Canada
Reviewed 3 weeks ago via mobile

Well for a quick and quiet vacations this hotel is OK don't expect much very far from everything if you want to go in town is $15.00 us The bed is not very comfortable mattress need to be change in a future This hotel need a little bit more coordination about little details who can make a difference for the...

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2Thank haroldvoyage
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Many thanks for taking the time to write a comment about your stay and for sharing your experience with us. We welcome all constructive criticism, as it helps us to improve in the future. We would like to inform you that our hotel has a 24 hours all-inclusive concept. At our Lounge Bar you have the chance to...

Reviewed 15 October 2016 via mobile

When we arrived we were really excited due to the receptionist being lovely though had to check in around 15 couples at once which was odd. But that all changed once we got to the room... we got given a room with the wrong bed and hadn't been cleaned, also there was an awful smell coming from the balcony which...

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Helpful?
2Thank Emma-Jane21
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. Humidity is something very typical of a tropical climate. Our internal system is created to mitigate this. We are sorry to hear that we could not find a solution that could help you to enjoy your time at our hotel. We would like to...

Reviewed 14 October 2016 via mobile

Myself and my partner stayed at the naiboa for the last week in sept first week of Oct and all i can say is " what a place " The hotel was very nice,the room was big enough for both of us and the maid service was fantastic.The pool area was great never had to fight for a sun lounger...

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Helpful?
3Thank Dave F
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Many thanks for taking the time to write a comment about your stay at our resort. We are glad that you enjoyed your overall stay. Since gastronomy has always been very important to RIU we regret that you were not always satisfied with the range of food options. We can assure you that our chefs always try to...

Bolton, United Kingdom
Reviewed 11 October 2016

Stayed for 11 nights in September/October. Check in unlike any I've experienced before, one member of staff trying to organise approx 20 new arrivals at the same time, very little verbal information given just a map in an envelope, a key and brief restaurant directions. Room was fine, old style dark wood furniture spruced up with a splash of colour....

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Helpful?
7Thank Julie S
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world. In order to fulfill every...

Toronto, Canada
Reviewed 9 October 2016 via mobile

We enjoyed our vacation in this nice hotel in Punta Cana. The swimming pool, the animation team, the beaches are amazing! A special thank you to Carlos at the restaurant! He is the one who enjoys to work and have the customer service in mind! Beside this great point, the Kitchen is ok but every days almost the same menu....

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5Thank Fabio A
Cheshunt, United Kingdom
Reviewed 7 October 2016

My son and I stayed here in early September 2016 for two weeks. After reading previous reviews, we were a little reticent to book it but as we just wanted to 'chill' for the two weeks and we got a brilliant deal, we decided to go for it. I have been to many many hotels both in the UK and...

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7Thank Diane R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
* Located in Punta Cana * Inside the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Palace Bavaro and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * Separated from the beach by just the Riu Palace Bavaro * Complimentary sun loungers on the beach * 4-story building * Surrounded by 20,000 m2 / 24,000 sq. yards of tropical gardens * 50 km / 31 miles from Hig'ey * 150 m / 495 ft. from Caribbean Street * 30 km / 19 miles from Punta Cana Int'l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Naiboa

Address: Playa Arena Gorda, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $165 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Naiboa 3.5*
Number of rooms: 362
Reservation Options:
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Also Known As:
Riu Naiboa Punta Cana
Hotel Style:
#8 Best Value Hotel in Punta Cana
#62 Top resorts Hotel in Punta Cana
#65 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Naiboa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade wasn't worth the extra $500”
 of 5 bubbles marcb092016, 12 Nov 2016 | Read review
“Ask for a room away from the hotel bar/show area as the bar is open until 6am.”
 of 5 bubbles 740JaneS740, 5 Oct 2016 | Read review
“we were 4th floor looking at driveway”
 of 5 bubbles Msjeep1965, 18 Aug 2016 | Read review
“Higher level floors.”
 of 5 bubbles Menadm2, 6 Aug 2016 | Read review
“If you sleep early don't pick a room above the nightly entertainment.”
 of 5 bubbles 25ajayk, 29 Jul 2016 | Read review
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