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Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
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8,401 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,584: English reviews
Reviewed 5 September 2015 via mobile

We stayed for 5 nights, the rooms and restaurants are dirty and found hair and dirt in the food. The staff was horrible , should do better customer service with a smile. Besides the resort, we loved the island and Saona Island trip and that was biggest success in our trip, kids enjoyed at water park. Better choose another resort...

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Helpful?
9Thank Prasad Y
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Prasad Y, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me if you want to discuss your situation further at infodominicana@sirenishotels.com or if you decide to come back in the...

Montreal, Canada
Reviewed 5 September 2015

dominicans can just stay on the resort and rob tourists and the hotel can care less, and dont do nothing about it! come stay here if you want to get harassed and robbed by dominicans , food sucks to and they hardly understand english

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8Thank Alexx M
Kalamazoo County, Michigan
Reviewed 4 September 2015

Our first day at the Sirenis Resort started a little rocky. The room we received was a little for ware. As I was requesting a room replacement, I talked to a hotel staff member named Oscar. He not only took charge of the situation; he made it his personal task to make the rest of our stay enjoyable. Oscar took...

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1Thank Andre M
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Andre M, It’s really great to hear you had a nice vacation with us and that you enjoyed. It really reflects the effort of our whole team to make sure our visitors have a great time and feel at home. I’m glad I was able to accommodate you during your stay. Please don’t hesitate to contact me at infodominicana@sirenishotels.com...

Detroit, Michigan
Reviewed 3 September 2015

This is my 4th trip to Punta Cana. We stayed at iberstar in the past. I'd read poor reviews about this property and I was afraid to come. We were pleasantly surprised. We stayed in a Jr. Suite. It was roomy and nicely decorated. The beds were comfortable. The maid service was excellent. We received snacks every afternoon in our...

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2Thank Gwendolyn W
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Gwendolyn W, First of all I have to thank you for taking the time to write your review and I’m happy to see you had a great holiday with us. Please contact me at infodominicana@sirenishotels.com when you are planning your next vacation so I personally welcome you and make sure you have as much of a good time as...

Reviewed 3 September 2015

Let me tell you first, get a Private Van Ride from Airport to Hotel, its about 50 minutes away and you want to be secure, I used FOX, The hotel is 50 mins from airport on the ocean side, its a nice long drive, the hotel itself pretty new and its in a secure area, which is nice, check-in was...

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3Thank Marquis C
Aquagames, guest at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Marquis C, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and...

Reviewed 2 September 2015 via mobile

Have recently visited this resort, what can I say but the staff are fantastic especially the management team, Veronica, Yoel but especially Abel, he is a very special man who makes any problem his and will do his upmost to resolve them, he certainly made my holiday, as he says ' Abel is able to do anything!!! Yes I can't...

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1Thank Libbie2
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Libbie2, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. I will leave you my e-mail infodominicana@sirenishotels.com if you ever want to come back to our...

Reviewed 1 September 2015

Our overall experience at this resort was good. The grounds are well kept and the resort is very clean and tidy. Abel the service manager was very helpful and sorted out some issues that we had with our initial room. The buffet has a wide variety of food and would suit all tastes. The A la carte restaurants are not...

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1Thank Carolyn C
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Carolyn C, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you decide to come back in the future...

Lafayette, Colorado
Reviewed 1 September 2015

Did not run into any of the problems posted by other reviewers. The only issue was the concierge bugging us for presentations. I sternly told them to back off and they did. Food was plentiful and had many options. Ocean did have seaweed, but you get that everywhere this time of year.

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1Thank Glow_David
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Glow_David, First of all I have to thank you for taking the time to write your review, this always helps us to improve our services. I’m happy to hear you liked the resort in general. Please contact me at infodominicana@sirenishotels.com when you are planning your next vacation so I personally welcome you and make sure you have a great...

Montreal, Canada
Reviewed 1 September 2015

We passed one week at Sirenis Cocotal hotel. Water park was very nice and all the family enjoyed our time at this place. Fun for everybody! (5/5) The pool is very clean and very hot and you can always find a place to seat. (4/5) The beach was very nice but with a lot of seaweeds, the employees of the...

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Thank DaveC19832015
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi DaveC19832015, Thank you very much for taking time to share your holiday experience with us. It’s a pleasure to hear that you had a lovely holiday at our resort. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you decide to come back in the future in order to ensure you spend another great trip. Veronika Salikova Guest Service

London, United Kingdom
Reviewed 31 August 2015

I read all the reviews for this resort prior to going so my expectations were not too high! We travelled as a family of 4 with 2 children aged 9 & 6. We booked this resort mainly because of the water park and hoping this would entertain the children for 2 weeks. Just to summarise.... Ok the positives- Staff are...

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4Thank travelbunny22
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi travelbunny22, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Please don’t hesitate to write me if you want to discuss your situation further at infodominicana@sirenishotels.com...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $144 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#63 Top resorts Hotel in Punta Cana
#66 Spa Hotel in Punta Cana
#67 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,206 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a renovated room!”
Mubber55, 24 Apr 2017 | Read review
“Cocotal Side”
  • Body fluids on couch
  • Tv...
  • Exposed wires
  • Dirty curtains
  • Exposed wires
Taylor1990, 19 Apr 2017 | Read review
“dont get a room by the lobby the large peacocks squawk and get up on the balconies”
RoxanneL267, 19 Apr 2017 | Read review
“Stay away from tropical side rooms”
inman9228, 19 Apr 2017 | Read review
“Ask for rooms M, N, O, P - They are right in the middle of the resort and closest to the pool.”
lindssw, 17 Apr 2017 | Read review
5 of 5