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Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
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8,399 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,584: English reviews
Cedar Hill, Missouri
Reviewed 24 July 2015

Absolutely horrible. Service is the poorest I have ever experienced while traveling. Rooms are old and run down, mold everywhere nothing like the pictures on their website. Food is horrible expect to be using the bathroom ALOT. They are only interested in selling you a time share. Pools are dirty. Wifi is a joke. Sofa bed is really just a...

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1Thank Ptisher
Reviewed 24 July 2015 via mobile

We have just returned from two weeks at the Sirenis and mostly enjoyed a great family vacation. On the positives, resort is lovely, facilities are great, staff are generally brilliant, attentive and helpful, rooms all good ( with the exception maybe of some old key card technology), and the animation team deliver some fun activities day and night. Negatives: food...

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3Thank mar_crowthorne
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear mar_crowthorne, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Please don’t hesitate to write me if you want to discuss your situation further at infodominicana@sirenishotels.com...

Baltimore, Maryland
Reviewed 23 July 2015 via mobile

My wife read the many reviews both good and bad before deciding to book our family vacation at Serenis Punta Cana Resort. We were excited to get there and the excitement quickly dwindled at check in. They were very efficient billing our credit card for our stay and as soon as funds were approved the vacation went to hell. "Room...

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5Thank Dan S
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Dan S, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. In regards to the food and kitchen, we pass all...

Reviewed 23 July 2015

This hotel is one of the worst places I have ever stayed and I am a mid range traveller. Ill start with the good - The animation team. They work hard and put some good shows on, altho they don't start until 9.30pm which is quite late when you have little ones. Some of the staff are friendly, others not...

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5Thank Sarah-Jayne P
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Sarah-Jayne P, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you would like to discuss further or if you ever decide to come back to our...

Reviewed 21 July 2015 via mobile

Just come back from an absolutely outstanding trip to Sirenis! I literally could not fault anything! The hotel was beautiful, the hotel staff were wonderful, Shout out to Abel and Reynaldo who made our stay so enjoyable they were so friendly and couldn't ask for better staff!! The amacion team were fantastic another shout out to Omarion !! my favourite...

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7Thank Paige C
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Paige C, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our...

canada
Reviewed 20 July 2015

We travelled with two kids and as we have been in Mexico - Sirenis , we were kind of hoping for the same type of resort here in Dominican- Tropical side. Well was not. Good things: Tropical gardens, Nice breeze, so does not feel as hot, good food ( I liked the buffet and I am a food critique), liked...

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7Thank doublemommy
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear doublemommy, Thank you very much for taking the time to share your feedback with us. I really appreciate it as it will help me improve the quality of our services as we are continuously working on it. Please don’t hesitate to write me if you want to discuss your situation further at infodominicana@sirenishotels.com or if you decide to come...

Reviewed 19 July 2015

I spend one week at sirenis from july 4 to July 11 the property is huge and the pools are the most attractive part of the hotel, as soon as you arrive you feel the family ambiance and the friendliness of the employees, they have tons of activities spread around the hotel, waterpark, beach activities, animation at pool etc. If...

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1Thank Joan H
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Joan H, Thank you very much to have taken the time to share your feedback with us. I will definitely take it for future improvements of our resort as we are constantly working on improving our services and amenities. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking...

Swanton, Ohio
Reviewed 19 July 2015

After visiting Grand Sirenis in Mexico ten times, we decided to try Sirenis Punta Cana. The property is very tropical, like Hawaii without the volcanoes. Our Concierge was Luis Perez. Luis did a nice job scheduling the restaurants and checking in on our visit. Our room was connecting suite on the first floor facing the beach. The rooms were great...

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6Thank Russell G
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Russel G, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had a great holiday with us. Thank you also for your feedback as it will help us improve our services. I will leave you my e-mail infodominicana@sirenishotels.com if you ever want to...

New York City, New York
Reviewed 19 July 2015 via mobile

Visited Punta Cana for the first time thinking I was staying at a 5 star hotel. Let me start by saying that all 14 of my family members including myself wound up with DIAREA. All the rooms in the complex are in disrepair. The food leaves something to be desired.It was either undercooked or overcooked.I will never return to this...

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8Thank lovepuertorico20
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear lovepuertorico20, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want...

Reviewed 18 July 2015

This was our first visit to the Dominican Republic. Start off with Positive.... Nice pools, good cleaning staff, excursions x2 excellent.....Saona Island and Boogie Buggie Adventures. Bad - food not good. Steak house HORRIBLE! Staff not always pleasant......only if your buying! People sell items (junk), that falls apart within an hour. We have traveled to Mexico several time and love...

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6Thank Della122
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Della122, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you want to discuss further or if you decide to come back in the future and I...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $144 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#63 Top resorts Hotel in Punta Cana
#66 Spa Hotel in Punta Cana
#67 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,206 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a renovated room!”
Mubber55, 24 Apr 2017 | Read review
“Cocotal Side”
  • Body fluids on couch
  • Tv...
  • Exposed wires
  • Dirty curtains
  • Exposed wires
Taylor1990, 19 Apr 2017 | Read review
“dont get a room by the lobby the large peacocks squawk and get up on the balconies”
RoxanneL267, 19 Apr 2017 | Read review
“Stay away from tropical side rooms”
inman9228, 19 Apr 2017 | Read review
“Ask for rooms M, N, O, P - They are right in the middle of the resort and closest to the pool.”
lindssw, 17 Apr 2017 | Read review
5 of 5