Royalton Punta Cana, An Autograph Collection Resort & Casino
Carretera Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic
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About
#55 of 203 hotels in Punta Cana
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Spanish
Location
Carretera Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic
Getting there
Rental CarsSee car hire from US$27/day
15964Reviews2103Q+A100Room tips
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We stayed for 6 days 5 nights for my wife birthday and we loved the resort one of the best resorts in punta cana so far,customer service was good the manager at front desk Enrique was very helpful and Orion,Yeraldin and Johan at the lobby bar very friendly and helpful also the bar bubbles at the pool was fun and the guys friendly very profesional Clarivel,Bryan,Robinson and the rest of the guys were on top of us making sure that we were doing good.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We recently had my son’s wedding here and honestly it was shambolic . The customer service is the worst I’ve experienced in a long time . The list of complaints is too long but includes ; no water in the wedding day , cot collapsed with baby in, taken $100 from account on card for no reason , made numerous compliant with no response . Please do not book this hotel . It’s not a 5 star hotel and the management do not care what so ever . I’m taken my complaints further but save yourself the trouble and please book elsewhere.
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Date of stay: May 2023Trip type: Travelled with friends
Room Tip: Don’t give them your card ion entry and don’t pay for wine to book a table as they say the wine...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Here now with wife and a 2yr old. I paid for a diamond club family room via Tui (UK). I reserved a room via hotel site ($)- which I got. The resort - nice, but tired rooms.. Food - good selection, poor kids choices Problems - Locals (lots!) allowed in at the weekends (splash bands)- was mental!! Food queue (filling up tupperware), bars all taken over. Swim up bars - unable to get close as stairs/bar full of locals eating drinking smoking in pool. Then everyday, the American graduates (Grad city) drinking all day filling the pool bar and in the evening the other bars, (half of these are from splash side) then running up and down corridors and slamming door ALL night... loud, obnoxious. Also witnessed a group of them damaging hotel speakers I between PC and Splash side - which I challenged then reported. Tui rep informed, aware of the problems as is the diamond club manager and the hotel manager - nothing has changed. Diamond club - waste of money. Definitely not the 5* hotel I paid to experience. If I was informed this would be the case, I wouldn't have come here. Can see why it was removed from the platinum collection - Tui should have been honest!…
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Avoid this hotel!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We booked this resort based on the fact that it was advertised as an ALL ADULTS - This was not the case! We were celebrating our anniversary and it did not turn out as we had expected. If you are looking for an ALL ADULTS only resort, do NOT go here. 1. The all adult section is separated by a walkway from the family section 2. ALL restaurants are available for everyone - there is no adult only 3, Children run through the hall ways of the adult section and even swim in the swim-out pools that are supposed to be private 4. Most of the activities are for everyone in all the resorts 5. Smoking is not allowed in the dinning areas, hallways and balconies - That's a lie as well - We even asked to speak to someone about this and NOTHING The beach, weather and people were amazing but having to deal with children running around in restaurants and even cutting you off was not what I was looking forward to. Needless to say, it was not a relaxing anniversary vacation. We were there May 6 - May 11 - And as of today, I have yet to hear from management about my concerns and this is not what I would expect from a Marriott property as well…
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Date of stay: May 2023
Rooms
Service
Sleep Quality
Room Tip: The swim out section is not worth the money as it is not private and anyone can get into the pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
David the yoga and fitness teacher is very friendly. The yoga session from this morning was so nice. I tried it for the first time here in Punta Cana, and after those 30min, I feel so relax, full of energy and ready to work 11h on my flight back to Brussels. Margarita from the buffet is a very positive person, always smiling and trying to solve any issues. Francisca from the coffee bar is also a very nice person. She knows what you need and looks ahead by making your coffee with a lots of love. Thank you guys for being those wonderful people! The flight attendant
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: The floor is very slippery so make sure you have good shoes or beach slippers with you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 3 days ago
Dear Gwend3001 We would like first of all to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant review of our hotel and hope that Royalton Punta Cana will continue to provide you with excellent holiday experiences in the future. regards, Royalton Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Just returned from an 11 night stay.On arrival we were shown to our room which was nothing like the pictures and definitely not 5 star luxury! it was dark, 2 double beds and a baby cot, the terrace backed onto the service road used by delivery drivers and bin men.We went straight to reception and was told to speak to the rep the next morning, We went backwards and forwards and was told we would be moved as soon as possible, however this didn't happen, we contacted tui and was promised it would be sorted, it wasn't and we felt like they weren't interested. All the rep was interested in was selling trips,the hotel is beautiful but I would say 4 star not 5 ..however the beach is definitely 5 star and the beach bar! lovely pools and restaurants are great, I would return but not with Tui, never again,customer service is appalling but what a beautiful resort with lovely friendly staff and fabulous cocktails! busy and noisy ,lots of children staying!…
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 3 days ago
Dear Wanderer06638533072 Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Royalton Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at Royalton Punta Cana from May 8-13, 2023 with my husband and 10 year old son. This was our first time in the Dominican Republic and our first time at a family all inclusive (my husband and I have previously been to Sandals resorts). The water is a beautiful blue and the sand is very soft. The beach area was very nice and had many shaded lounge chairs. We paid for the Diamond Club upgrade, so we had access to the Diamond Club bar and special section of the beach. We rented a beach cabana one day and Maria gave us top notch service. We also had a butler, Narciso, who was wonderful. He made all of our dinner reservations and took great care of us. He also managed to change one of our reservation times when I wasn’t happy with how late it was. As part of Diamond Club, we got invited to a dinner on the beach, which was a neat experience. We felt that the Diamond Club upgrade was worth it. The resort website is a little misleading because it says “Reservation Free Dining” but it was our understanding that if you didn’t have a butler to make reservations for you, you had to take your chances going to a restaurant and there was the possibility that it would be completely booked with reservations. We witnessed this on our last night when we had a reservation for Hunter Steakhouse at 6:00 and they were turning away people who did not have a reservation. The food throughout the resort was fine but nothing spectacular. The drinks were good, though, and my son has a new love of non-alcoholic frozen drinks. The pools were all very nice. The main pool was usually pretty busy, so we would hang out either in the pool right next to the main pool or the Diamond Club pool. One day we went to the water park at the Royalton Splash next door and it was fun. We had originally thought about staying at the Royalton Splash but were glad that we decided to stay at the Royalton because we spent a lot of time in the ocean. There is a tram that takes you between the two resorts, but the walk isn’t really that far. The staff was very friendly and we had great service. Maria (who I mentioned above) even gave us all hugs on our last day. There were some issues with the water while we were there. Some of the toilets weren’t flushing for a while and we had to take lukewarm showers the one night, but everything got resolved fairly quickly. Overall, we had a wonderful family vacation. We would go back to Royalton Punta Canta again and we would pay for the Diamond Club upgrade again if we went back. …
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 1 week ago
Dear U866ZGdebbieg, Thank you very much for taking the time to share your review with us in regard to your recent stay at our Royalton Punta Cana. We are glad to know that overall you had a great experience with your family. We would also like to point out that your remarks and comment have been shared with our hotel in order to keep improving our services and keep up the good work on a daily basis. It will be a pleasure to be your host once again in the future and we look forward to welcoming you back again. Best regards, Royalton Punta Cana.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently had the pleasure of staying at Royalton Punta Cana, a luxury all-inclusive resort in the Dominican Republic. I’m a loyal Marriott Bonvoy member and love to stay at the Royalton brand because of the great resort features and amazing accommodations. The beach is one of the resort's best features, with direct access steps from our room and personal tiki huts for the ultimate escape to a peaceful oasis. We opted for Diamond Club to have a more elevated adult experience with us well worth the upgrade to have exclusive access to lounge areas, a private bar & most importantly butler services. We had the pleasure of being assigned to Narciso, who was absolutely impeccable with communication and hospitality. He went above and beyond to make sure that our stay was nothing short of fun! He made dinner reservations for us, assisted with a birthday surprise, and even recommended local activities & the best restaurants to try. He was always available to answer our questions with a simple text and even checked in each day just to say 👋🏾👋🏾 The cleanliness of the resort is one of many factors that we continue to prioritize the Royalton brand. The rooms were spotless, and the public areas were well-maintained. The staff was also very attentive to cleanliness. Overall, we had an amazing time at Royalton Punta Cana. The resort is beautiful, majority of staff is personable, interactive and attentive, and the amenities are top-notch. I would highly recommend Royalton Punta Cana to anyone looking for a luxurious and relaxing vacation. The only two downsides to out stay were a few maintenance issues and the Front Desk Manager’s ( Daniele Fregoni) dismissive attitude. On our first day, the air conditioner in our room was not working properly. We reported the issue to the front desk, and they sent someone up to fix it. However, the air conditioner still did not work properly, and we had to request that someone come back to fix it two more times. The third time, the issue was resolved, but it was frustrating to have to deal with sleep interruptions for three nights. The other issue we encountered was with the Front Desk Manager( Daniele Fregoni). We had a few problems with vendors within the resorts booking excursions. Although we paid and confirmed the excursions with Jose Maleta from Nexus Tours- they failed to show up. Upon waiting for over an hour and asking Jose what happened, he did not solve the issues and wasted our time for the day. We had to reschedule the Buggie excursion for the next day. We tried to speak with the Front Desk Manager’( Daniele Fregoni) about it the issue and the extreme lack of communication/ accountability form Nexus Tour Rep in their resort. However, he was very dismissive and did not seem interested in listening or developing a resolution. This was disappointing, as we were hoping that he would be able to resolve our issue or even provide an apology for the inconvenience. Nexus Tour excursion was fun but honestly, your time is wasted/ limited by vendors trying to upsell you & buy things versus actually enjoying the ATV experience. Despite these few issues, we had a wonderful time at Royalton Punta Cana. The resort is beautiful, the staff is friendly and attentive, and the amenities are top-notch. I would highly recommend Royalton Punta Cana to anyone looking for a luxurious and relaxing vacation. …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Build the value in your experience and be sure to upgrade to Diamond Club.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 1 week ago
Thank you very much for taking the time to share your experience with us. Also, for choosing our Royalton Punta Cana it has been an honor to welcome you. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing an excellent job in order to make other to experience what they really expect. We will make sure that your comments about our wonderful staff gets to every one of them. We certainly look forward to your return in the near future! Royalton Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan was our butler and he did an amazing job for us! The food was not very good but the service was good and beach was beautiful. The steakhouse was the worst restaurant there and was really gross.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 1 week ago
Dear darrentN5617RV, Thank you very much for taking the time to share with us your comments in regards to your recent visit, we regret to know about your restaurant experience. Your comments have been shared with our team to prevent this from happening in the future. It will be a pleasure to be your host once again in the future. Best regards, Royalton Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DO NOT GO TO THIS RESORT! I was very shocked and utmost disappointed when my daughter, along with her group of about 30 friends and their families, was miserable on her senior trip after graduating high school. There is no words to describe how blatantly rude every single worker here is. I have never felt more unwelcomed by a group of people. There is no AC in the rooms, despite having asked for either a room swap or someone to fix it. It was unbearably humid and hot in the room. My oldest daughters boyfriend came with us. On our last night, he began saying he could not breathe. When asking staff for the medic on the resort to come to our room, the lady looked at my youngest daughter and told her to hold on despite her telling this rude staff member that someone in her room COULD NOT BREATHE. We had to yell outside hoping random strangers would hear us and maybe one of them would be a doctor. God bless the sweet man from New York who rushed in to our room. 2 hours later, he was transported to an emergency room 45 minutes off the resort. The cause? A heat stroke. Yes, it was very hot outside. But the fact that we had to come into a room that was so stuffy probably did not help. Food was terrible. Staff was awful (like seriously terrible). And, diamond club is a waste of money. GO TO THE HARD ROCK. DO NOT GO HERE.…
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 1 week ago
Dear O5064ZQnatalies We appreciate the time that you have invested in writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Best regards, Royalton Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$226 - US$407 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
470
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Claim Your ListingRoyalton Punta Cana, An Autograph Collection Resort & Casino - UPDATED 2023 Prices, Reviews & Photos (Dominican Republic) - All-inclusive Resort - Tripadvisor
Frequently Asked Questions about Royalton Punta Cana, An Autograph Collection Resort & Casino
Which popular attractions are close to Royalton Punta Cana, An Autograph Collection Resort & Casino?
Nearby attractions include Hard Rock Casino Punta Cana (2.6 km), Arena Gorda Beach (4.9 km), and Macao Beach (5.2 km).
What are some of the property amenities at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Yes, parking is available to guests.
What are some restaurants close to Royalton Punta Cana, An Autograph Collection Resort & Casino?
Conveniently located restaurants include Montserrat Manor Restaurant, Kukua Beach Club & Restaurant, and Gabi Beach.
Are there opportunities to exercise at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Punta Cana, An Autograph Collection Resort & Casino offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does Royalton Punta Cana, An Autograph Collection Resort & Casino have any great views?
Yes, guests often enjoy the ocean view available here.
Is Royalton Punta Cana, An Autograph Collection Resort & Casino accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.