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Royalton Punta Cana Resort & Casino

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Playa Arena Gorda, Carretera Macao, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (12456)
360
Panoramas (24)
Pool & Beach (2596)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regular temperature checks for staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 148 hotels in Punta Cana
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Silver level
Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Family
Languages Spoken
Spanish
13,523Reviews1,906Q+A100Room tips
Traveller rating
  • 8,987
  • 2,795
  • 1,016
  • 360
  • 365
Traveller safety
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Popular mentions
Manuel D wrote a review Mar. 6
4 contributions
all excellent, we had an excellent family stay, the service is excellent, the acauatico park is phenomenal excellent service from the lifeguards, the pool waiters excellent service the areas very nice and clean, I loved the room all excellent we will return very early.
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Date of stay: February 2021Trip type: Travelled with family
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded yesterday
Dear manueldZ4598ZL, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. For us in a gratifying pleasure to know that you enjoyed all our services in our facilities, like the service, the cleaning, the water park and etc. Thanks a lot for the compliment. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise. Sincerely, Royalton Punta Cana Team.
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Matt W wrote a review Feb. 2021
La Porte, Indiana19 contributions7 helpful votes
This place is absolutely awful! The food has to be the worst food our group has ever eaten. We travel all over and honestly we aren't food snobs. We can appreciate a good Burger as much as a $200 Steak. But this food was next level bad! Its inconsistent you can order the same thing and won't get it the same way twice. Also the Diamond club is a joke. They have very limited Top Shelf liquor which your supposed to get. We by the Diamond Club beach bar all week and NEVER saw them crack a new bottle of liquor. Instead the empty bottle would reappear half way full again. We're convinced they filled them with bottom shelf rock gut liquor. The Jameson Whiskey was Tequila.....I paid $40 to have a special Birthday Cake made and delivered to the Grazie for my wife. I ordered it 2 days before hand. When the time came to surprise my wife the wait staff knew NOTHING! The Manager told me nothing was set up. I blew a gear and they scrambled and got a cake after a 20 min wait. The next day I went to Diamond Club to find out what happened they made many excuses and refused to refund my money. The specialty restaurants are almost inedible. Jade is sooooooooo bad we walked out. At Zen some ppl didn't get chicken at the hibachi table because the chef gave too much out at one side of the table and ran out on the other side. Hunter steakhouse was ok....steak wasn't bad but everything was cold. And Grazie Italian made olive garden taste like a Restaurant in Rome....Bottom line stay clear of the horrible.....horrible resort!
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Date of stay: February 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 1 week ago
Dear mattwr7575, First of all, receive a warm regard from Royalton Punta Cana Resort & Casino! It is my deepest regret to read that you went through such inconveniences during your recent stay at our property; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so, we focus on following the highest standards of quality and service. We regret that you didn’t find the Diamond Club Service up to your satisfaction. Our Diamond club is a high-class service where you can enjoy exclusive benefits and dedicated service. We extend our sincere apologies for the impression that you have of our restaurant staff. We continuously train our staff, and we have already shared your review with our managers. They will implement necessary improvements to continue giving the best possible service to our guests. Please accept our apologies, as we were not able to accomplish your expectations with our gastronomical offer. Our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely, Royalton Punta Cana Team.
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Joe wrote a review Feb. 2021
Lakeland, Florida12 contributions3 helpful votes
+1
I guess I'll start with the positives. The beach was absolutely gorgeous. The grounds at the resort were always kept clean and neat. most of the staff were friendly. now for what was wrong... From when we got there, we did not feel like we received "diamond club" service or amenities. waited quite a while to get checked in. when we were shown to our rooms, they were on the 3rd floor, no, we weren't allowed to change them. NO ELEVATORS. that really sucks having to walk up 3 flights of stairs in wet shoes multiple times a day after having drinks at the beach or pool. Speaking of, the pool bar is NOT open. The diamond club area had food and drinks that were sub par at best. no consistency in their food or drinks. you can order the same thing all day, and every time it will taste different. We witnessed staff pouring old liquor into premium bottles at the bar. what I'm saying is.... well drinks into like grey goose bottles. one guest ordered a Jameson whiskey, watched the guy pour it from the Jameson bottle, and it was actually tequila. It seemed nobody really knew how to make a drink there. The food in the diamond club area was worse than the buffet. which brings me to the food portion of this review. based on the food alone.... I will NEVER return to any Royalton owned resorts. It was that bad. everything was way overcooked. The rice however was not. it was near crunchy dry levels. The specialty restaurants were just a new atmosphere for you to be served the nasty buffet food in. The steakhouse had steak you could barely cut with your knife, the "calamari" in the Italian restaurant was like fish scented rubber. I couldn't wait to get home so i could get real food again. Every day we all would have stomach troubles. Thankfully we brought Pepto and Nausene with us. The staff at the Buffet and restaurants were never wearing gloves. You would hand them your plate, they put what you want on it, and pass it back to you. Then grab the next guy's plate and repeat. Not exactly the safest, but i guess it's a risk we all were willing to take for a "meal". Everyone on here saying such good things about this place makes me suspicious. Either they have no sense of what is actually good, or the week we were there was just horrific. Multiple times throughout the week, staff would either have us fill out a survey or answer questions about our stay. Every time we would say please have better food and drinks. we paid extra for the diamond club status, but when we spoke to other guests, they were given diamond club status as a perk. So yeah, I feel like i got duped. There is a language barrier there, so if you are English speaking, you may have some troubles speaking with the staff there. Understandable, as Spanish is their native language. The entertainment was not that great. Every night at 9pm, they would have some variety act or something. Ranging from cover band of the Beatles, which was good, to Spanish Karaoke style entertainment. The shows were OK. Maybe because we were all just bored. On our last night there, we saw a couple of young girls around the ages of 14 or 15 going up to the lobby bar and getting drinks. Didn't think much of it, as they serve non alcoholic drinks too. But then one of them vomited right behind us where we were sitting. and the smell was so bad. I went to the bartender to get the girl some help and to point out that she was wasted and threw up, only to have the bartender ask me i wanted a dirty monkey drink. So i had to play charades and act out what was happening. The bartender then finally got a concierge to show up and "handle" the situation. No parents were to be found around them. This was around 10pm. So in conclusion, if you are looking for a place that has nasty food, nasty drinks, and bartenders that serve alcohol to children, look no further! But again, the beach was fantastic.
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Date of stay: February 2021
Rooms
Cleanliness
Service
Room Tip: Swim out roomas have neighbors that play bluetooth speakers loudly swim out rooms have neighbors...
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3 Helpful votes
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 1 week ago
Dear DJgenesis74 , Receive a warm regard from Royalton Punta Cana! First, we would like to apologize for any inconvenience you may have had before or during your stay. If possible, we would sincerely appreciate it if you could contact us privately so that we can obtain more information regarding your case and give you a more accurate and better response. We genuinely care about our guests and their experience with us, and we do regret this unfortunate situation. Your comment on the language barrier surprises us a little. We are pleased to say that all of our managers and our customer service staff have a high level of English and are also trained to handle any situation with clients. Please accept our apologies, as we were not able to accomplish your expectations with our gastronomical offer. Our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. . However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. We apologize for any inconvenience you may have had during your stay at the hotel. We have taken all your comments and have sent them to the general department for a solution as soon as possible and thanks for letting us know the case for those childs drinking alcohol by our bartender's fault, u can be sure that we're going to take the right measures to deal with this. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely, Royalton Punta Cana Team.
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Audrey wrote a review Feb. 2021
39 contributions11 helpful votes
Unfortunately I would say to steer clear. We booked a Luxury Diamond Club room in the Hideaway portion of the hotel and were extremely disappointed. -Hotel staff (apart from checkin) were less than accommodating and welcoming. -Room was very small and unimpressive -Food and drinks were unimpressive -Little to 0 options for allergens (gluten free with celiac for us so we have to be careful) and we were told ahead of time this could be accommodated -Our “butler” was not very responsive or helpful -Noise was loud (people out making noise at the pool until 2am) -Room was dirty -Staff constantly pulling masks down to talk We ended up checking out early and requesting a refund for the rest of our stay and moving to another hotel
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Date of stay: February 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 1 week ago
Dear 942audreyd, Receive a warm regard from Royalton Punta Cana. We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. Please accept our apologies, as we were not able to accomplish your expectations with our gastronomical offer. Our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Regarding about your room, we deeply regret the situation with the maids and cleaning of our rooms; our rooms and areas are subject to strict supervision procedures to provide our visitors with optimal cleaning. We assure you that this is an isolated situation. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely, Royalton Punta Cana Team.
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Latitia B wrote a review Feb. 2021
1 contribution
I stayed at this resourt the first week of January. The grounds are well maintained and the property is nice. I had a Diamond Club swim-out room and our butler Nazario was amazing! He was very attentive and made us feel so welcome here. The resort has nice dining options and the nightly entertainment was good. I definitely recommend this resort and it;s very kid friendly!!
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Date of stay: January 2021
Location
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 1 week ago
Dear 919latitiab, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. It's a pleasure to read that you liked our Diamond Club services. Our butlers go out of their way in order to please every single need of our guests. We are proud of this kind of service and there is nothing more heartwarming for me and the Team than to hear that our guests appreciate the effort. We are going to share your comments with Nazario. We are sure it will make him very happy! We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Royalton Punta Cana Team.
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PRICE RANGE
US$188 - US$809 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
470
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Frequently Asked Questions about Royalton Punta Cana Resort & Casino
Which popular attractions are close to Royalton Punta Cana Resort & Casino?
Nearby attractions include Arena Gorda Beach (1.1 km), Sky Casino Punta Cana (0.4 km), and Punta Blanca Mall (0.8 km).
What are some of the property amenities at Royalton Punta Cana Resort & Casino?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Royalton Punta Cana Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Punta Cana Resort & Casino?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Punta Cana Resort & Casino?
Yes, parking is available to guests.
What are some restaurants close to Royalton Punta Cana Resort & Casino?
Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador.
Are there opportunities to exercise at Royalton Punta Cana Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royalton Punta Cana Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Punta Cana Resort & Casino offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does Royalton Punta Cana Resort & Casino have any great views?
Yes, guests often enjoy the ocean view available here.
Is Royalton Punta Cana Resort & Casino accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.