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Hotel Riu Palace Punta Cana

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Hotel Riu Palace Punta Cana
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4,693 Reviews from our TripAdvisor Community

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Showing 3,196: English reviews
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Scranton, Pennsylvania
Reviewed yesterday NEW

My husband and I traveled here for a week with his single brother; We booked it through Apple vacations which turned out to be a god-send at the end. We were met at the airport and promptly boarded our bus to take us to the hotel. The bus was not packed and the trip was relatively short. There were 4...

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1Thank ladyarwen903
New Hampshire
Reviewed 3 days ago NEW

We chose this property because it was a Riu. It was once a grand property - elegant - but sadly time has taken its toll. With the tropical weather in D.R. the existing air conditioning can't keep up with the humidity, thus our room was infested with mold. The odor was overpowering the moment you entered the room. Mold growing...

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2Thank 297Luv2travel
Reviewed 4 days ago NEW

This was my first time at an all inclusive resort. I did not think I would enjoy it very much because when I go somewhere I have never been, I want to do and see as much as possible. It was a very nice, relaxing vacation. The food was delicious. We tried almost all restaurants except the Italian one. The...

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3Thank Heather W
Wisconsin
Reviewed 5 days ago NEWvia mobile

It rained 3 of the 5 days of our stay. There is absolutely nothing to do during bad weather other than drink which is not our thing. The daytime entertainment team did not offer alternate indoor activities like they do at other RIU resorts we have stayed. The other complaint about the daytime entertainers was that one in particular spent...

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Thank Wisconsinistoocold
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear Guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We appreciate and would like to thank you for your positive...

Reviewed 5 days ago NEWvia mobile

I didn't read the reviews on trip advisor until after I had already booked our trip and to be honest, I got really nervous and anxious once I did read them. Let me start off by saying I'm 25 years old and have only ever been to Cancun to do an all-inclusive. I don't have much to compare this trip...

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1Thank Hannah K
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear Guest, Thank you for taking the time to give us such honest and detailed feedback. We are pleased to hear, that you enjoyed our friendly and helpful service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We do hope you will understand...

Ridge, New York
Reviewed 5 days ago NEW

we actually stayed in Feb of 2015but the calendar won't let me go back that far. Very friendly staff, nice rooms, excellent entertainment, LOVED THE POOL BAR including the bartenders and activities!!! The food was very good, the weather PERFECT. One girl in our group had a birthday and the staff, particularly the bartender in the sports bar, went out...

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1Thank chula58diva
Mpls., MN
Reviewed 5 days ago NEW

My husband and I have stayed at many RIU's. We vacation to vacation! Not to be room inspectors, drink or food connoisseurs....we go to relax and have fun. Before leaving we read many of the negative reviews and knew we would be fine. I'm a very picky eater, I always found something to eat. If I didn't like a drink,...

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6Thank hwy.
Reviewed 1 week ago

My fiancé and I spent a full week at the Riu Palace Punta Cana. (2/9/2017 - 2/16/2017) My parents came and met use for the weekend, as well. The hotel was definitely on a slice of paradise, very close to the beach (read: directly on the beach,) and had delicious food. The biggest issue with this resort was that it...

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4Thank Ingrid Rachel T
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear Guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your valued feedback. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. We would like to thank you for bring up your satisfaction regarding our fabulous...

East Troy, Wisconsin
Reviewed 1 week ago via mobile

We had the pleasure of staying at a Riu Palace, Puerto Vallarta and last year at Riu Palace, Riviera Maya. Had a great time at both. I wish I could say the same about Riu Palace, Punta Cana. The first room we were assigned to had water all over the bathroom floor. We were given a different room but unfortunately,...

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1Thank Elaine K
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear Guest, Thank you for taking the time to give us such honest and detailed feedback. We are pleased to hear, that you enjoyed our friendly and helpful service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We do hope you will understand...

lexington, United States
Reviewed 1 week ago

We started out paying for a up grade . we got the the room and it had broken drawers and mold . We then tried another room it had mold to. We asked to be moved to another sister hotel . That is when we asked the hotel manager . He wanted us to look at one more room. It...

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2Thank Y3538QGcindym
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We would like to clarify that humidity is something very typical of a tropical climate. Our internal system is created to mitigate this. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property clean and well...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
* Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Palace Bavaro, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more   less 

Additional Information about Hotel Riu Palace Punta Cana

Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $262 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Punta Cana 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Riu Palace Punta Cana Hotel Punta Cana
Punta Cana Riu Palace
Riu Palace Hotel Punta Cana
Hotel Style:
#43 Romantic Hotel in Punta Cana
#44 Family Hotel in Punta Cana
#55 Luxury Hotel in Punta Cana
#57 Top resorts Hotel in Punta Cana
#58 Spa Hotel in Punta Cana
#60 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Punta Cana staff and other travellers.
287 questions
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Questions? Get answers from Hotel Riu Palace Punta Cana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms closer to the beach will be quieter and hopefully offer better ventilation. Dont get a high floor if you cannot handle stairs!”
 of 5 bubbles ladyarwen903, 23 Feb 2017 | Read review
“rooms on the right facing the ocean seem to be better”
 of 5 bubbles Y3538QGcindym, 16 Feb 2017 | Read review
“Rooms on outsidecorriders are quiet.”
 of 5 bubbles maratom52, 14 Feb 2017 | Read review
“Do not choose the hotel!”
 of 5 bubbles Jekaterina30, 13 Feb 2017 | Read review
“Higher floors have less musky smell, south side are much quieter. Recommend get room in middle of resort 3022/3021 close to everything.”
 of 5 bubbles TONYR69422, 12 Feb 2017 | Read review
5 of 5