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Hotel Riu Palace Punta Cana

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Hotel Riu Palace Punta Cana
Hotel Riu Palace Punta Cana
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4,679 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Palace Punta Cana
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Showing 3,189: English reviews
Hamilton, Canada
Reviewed 2 August 2012

Everything was perfect one issue no hot water for 2 days. The reception was very friendly and we were impressed with the external view and the beauty of the grounds, it's like a real palace indeed. Positive aspects: 1. Exterior design and beautiful grounds 2. Nice service, many friendly staff and yes, they speak English... 3. Very nice food, without...

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3Thank Peter K
Porto
Reviewed 1 August 2012

We went for this hotel in a last minute promotion from Iberojet. The reception was very friendly and we were impressed with the external view and the beauty of he grounds, it's like a real palace indeed. But when we entered our room, we understood the promotion. The view from our balcony (and 25% of all rooms) is directly to...

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4Thank cmgdo
Atlanta, Georgia
Reviewed 1 August 2012

Let's start off by saying I consider my wife and I to be fairly reasonable, level-headed, and rational. We have been to many islands and resort destinations including Aruba, St. Maartin, Puerto Rico, and vairous destinations in Mexico across a variety of hotel brands and chains. The Riu "Palace" and DR has to be the absolute bottom of the list....

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8Thank NBeeswax
Miami Beach, Florida
Reviewed 1 August 2012

This is the first time I stay here and i must say the front desk was the worst ever! They treat you like if you don't belong in their country. Karin the front dest clerk did not even greet us! We had an issue with reservation and it took over 4 hours to resolve!No supervisor on staff and poor service...

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5Thank carlosm305
kansas
Reviewed 31 July 2012

I have never written a review before because quite frankly i never had to. usually if its one or two issues that go wrong on a trip i let it go. this was not the case, other then being there with a large group where we made our own fun it really was awful The staff was rude, didnt speak...

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5Thank brugalb
Garland, Texas
Reviewed 31 July 2012

My husband, daughter and myself all spent 4 nights at the RIU Palace in Punta Cana July 25 - 29th. I don't really know where to begin as the whole experience was just too comical to be "mad" about. We just decided while we were sitting on our balcony the last morning looking over the beautifully manicured grounds that we...

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2Thank klwinkles
Pittsburgh, Pennsylvania
Reviewed 30 July 2012

I want to start out by saying that I am a very go-with-the-flow kind of person, and hardly ever complain, but I really expected a "paradise" atmosphere at this resort, and did not get that at all. The airport: Very unorganized. We were amongst many people who were trying to get to their transfer locations, and we were sent to...

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8Thank Brenda P
Madrid, Spain
Reviewed 30 July 2012

We had a great experience with the level of service we had in there. We found when we arrived that the room wasn't exactly what we paid for ( nothing to do with the hotel but the travel agent) well, after talking for a while, Eugenio, the manager came up with a solution sying that he always put customer the...

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4Thank Vegamerodio
united kingdom
Reviewed 28 July 2012

just got back from this resort, one thing the Dominicans enjoy to do is to make you queue all the way through immigration, it took us an hour to get through. Bad points first, we were moved from our original hotel without notification and only found out when we tried to check in. When we finally get our room, we...

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4Thank briss0
Glasgow
Reviewed 27 July 2012

My trip was part of a wedding group (19 arrived the week earlier, I arrived the week after). After reading the reviews I thought I was prepared for anything this hotel could throw at me. Not on your Nelly. You might be lucky and actually recieve the good service that everyone is talking about, however the service I recieved was...

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Thank SerenKimbo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
* Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Palace Bavaro, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more   less 

Additional Information about Hotel Riu Palace Punta Cana

Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $279 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Punta Cana 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Riu Palace Punta Cana Hotel Punta Cana
Punta Cana Riu Palace
Riu Palace Hotel Punta Cana
Hotel Style:
#43 Romantic Hotel in Punta Cana
#44 Family Hotel in Punta Cana
#54 Luxury Hotel in Punta Cana
#56 Top resorts Hotel in Punta Cana
#57 Spa Hotel in Punta Cana
#59 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Punta Cana staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the right facing the ocean seem to be better”
 of 5 bubbles Y3538QGcindym, 16 Feb 2017 | Read review
“Rooms on outsidecorriders are quiet.”
 of 5 bubbles maratom52, 14 Feb 2017 | Read review
“Do not choose the hotel!”
 of 5 bubbles Jekaterina30, 13 Feb 2017 | Read review
“Higher floors have less musky smell, south side are much quieter. Recommend get room in middle of resort 3022/3021 close to everything.”
 of 5 bubbles TONYR69422, 12 Feb 2017 | Read review
“a suite towards the beach. a junior suite would likely be fine instead of the upgrade to the deluxe.”
 of 5 bubbles kellic406, 2 Feb 2017 | Read review
5 of 5