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Tortuga Bay Hotel Puntacana Resort & Club

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Tortuga Bay Hotel Puntacana Resort & Club
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587 Reviews from our TripAdvisor Community

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Showing 494: English reviews
Reviewed 1 week ago

From being met 'air-side', getting to the hotel, being up-graded to a ground-floor suite, this was an idyllic experience. We went for a golfing and relaxing few days, and everything was ideal. The 2 golf courses were magnificent, the caddies excellent, especially Domingo Rodriguez (actually the caddie-master). What a gentleman and knowledgeable. The food in the restaurants was excellent, especially...

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Helpful?
Thank Colin S
Chevy Chase, Maryland
Reviewed 1 week ago

This is a wonderful, tranquil resort. The villas are well-appointed, immaculate and roomy. I urge splurging for an oceanfront one - you will be literally steps from the beach where comfortable chairs, clean towels, fresh drinking water and kayaks await. The service is incredible - every staff person was polite and responsive, and the waiters at Bamboo were fantastic. The...

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2Thank Matt L
Weston, Connecticut
Reviewed 3 weeks ago

My husband and I just returned from a 3 night stay at Tortuga Bay and had an amazing time. Our oceanfront villa was spectacular and the food at Bamboo was delicious. We had breakfast at the restaurant every morning and lunch on the beach. I wish that I could remember everyone's name, but from the moment we got off the...

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Thank dvacations
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. dvacations Many thanks for taking the time to leave your feedback following your recent stay with us at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. I was very proud to read your feedback that I have already shared with my team. A good...

New York
Reviewed 16 January 2017

This was our first stay at Tortuga Bay. It is now our favorite. A hotel representative met us at the plane and we breezed through customs. We were in our room 10 minutes later. We had an oceanfront junior suite it was a beautifully decorated, oversized room with stunning views. The beach was huge and never had more than 10...

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1Thank U1948DQchrish
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. U1948DQchrish, I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to...

boston
Reviewed 14 January 2017

My wife and I keep trying to NOT come back here after just visiting for the 11th time over the past 10 years. There are many other excellent hotels to stay at in the DR. But at TBH, it is the staff's professionalism and friendliness, and then accompanied by great service. This year we had Margarita, Ana, and Victor as...

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2Thank ddoran
New York City, New York
Reviewed 1 January 2017 via mobile

Beautiful and relaxing destination. Great service and friendly staff. The property is lush and immaculate. The rooms are spacious and beautifully decorated. The airport service is perfect. I also highly recommend Six Senses Spa. Great destination for all, including families.

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3Thank Fabiola C
Reviewed 29 November 2016

Beautiful hotel with 13 exclusive villas, perfect decorated and the best service ever. Thery treat you like a king, All the details are perfect. When we arrived there was a happy Bday basket a cake and baloons for my wife. Twice we recive complementary sparkling wine and the food was incredible. The setting of the hotel is beautiful, the beach...

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2Thank Francisco G
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Francisco G, Many thanks for taking the time to leave your feedback following your recent stay with us at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. I was very proud to read your feedback that I have already shared with my team. A good hotel...

Nantucket, Massachusetts
Reviewed 1 November 2016

I want to take the time to express my highest in compliments concerning the staff that works with at both the Puntacana Resort, Tortuga Bay and La Yola. They work as a productive group of professionals that are well trained, highly polished and a pleasure to be around. They are not mechanical, they perform with a genuine level of enthusiasm....

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1Thank Peter M
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Peter M, On behalf of all the staff, I would like to thank you for your very nice words! We're all so happy you enjoyed your stay with us and appreciated our service and kindness of the staff! We are all totally committed to offering a relaxing and unforgettable experience to our Clients, and I am so glad...

Braselton, Georgia
Reviewed 26 September 2016

this is located on a large 15,000 acre property along with residential, a Sheraton and a Westin hotel. all the properties are adjacent to the Punta Cana airport but you have little noise.the size of your villa is determined by the size of your group and pocketbook. It is serene, top notch staff for your every need, and you can...

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1Thank Dan K
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Dan K, First of all, I would like to thank you for your positive review. Besides aiming to offer a beautiful property in a top location, we value mostly service excellence. For this reason, I read your comments regarding your experience with great satisfaction. The Tortuga Bay team and myself hope to have the opportunity to welcome you...

CT
Reviewed 13 September 2016

Tortuga Bay Hotel Punta Cana Resort & Club in the Dominican Republic is a first class resort with an outstanding staff, gorgeous accommodations, beautiful beach, a variety of delicious restaurants, immaculate multiple golf courses and a wonderful tennis facility with ball boys, in training to be future tennis coaches, on each court. From the moment you step off from the...

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1Thank jefftennis
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. jefftennis, Many thanks for taking the time to leave your feedback following your recent stay with us at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. I was very proud to read your feedback that I have already shared with my team, Felix and Fernando. A...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Laundry Service
  • Concierge
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach ... more   less 

Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $1,032 - $3,732 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Punta Cana
#5 Family Hotel in Punta Cana
#17 Spa Hotel in Punta Cana
#17 On the Beach Hotel in Punta Cana
#18 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Tortuga Bay Hotel Puntacana Resort & Club staff and other travellers.
35 questions
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4 months ago
Guilderland, New York
over a year ago
Byrnes Mill, Missouri, United States

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Questions? Get answers from Tortuga Bay Hotel Puntacana Resort & Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an ocean-view room.”
 of 5 bubbles colinsZ4566QT, 14 Feb 2017 | Read review
“First floor rooms have easier beach access - we had Villa 619 and loved it.”
 of 5 bubbles 218mattl, 13 Feb 2017 | Read review
“Second floor rooms offer unbelievable views and privacy”
 of 5 bubbles U1948DQchrish, 16 Jan 2017 | Read review
“pay for the ocean front so you can see ocean sunrise at 7.15am”
 of 5 bubbles ddoran, 14 Jan 2017 | Read review
“All villas are great but a front beach villa has a better view. The wester beach side worked great for us.”
 of 5 bubbles M1019GWfranciscog, 29 Nov 2016 | Read review
5 of 5