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Occidental Caribe

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Occidental Caribe
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8,288 Reviews from our TripAdvisor Community

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Showing 4,428: English reviews
Niwot, Colorado
Reviewed 19 June 2013

My family and I just returned from a week at Barceló Punta Cana. I can absolutely tell you that prior reviews speaking of some need for updating are true, but can also say it is a quality resort that served my family very well. Every single staff member we interacted with was pleasant and helpful. From the front desk to...

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Helpful?
6Thank Marie P
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Marie, Receive cordial greetings from all the team working at the Barcelo Punta Cana. Thank you for taking the time to post such a detailed a review of your recent stay at our hotel. We sincerely appreciate all feedback. We also are very pleased you enjoyed the all-inclusive program which includes a wide range of delicious food and beverage...

Reviewed 18 June 2013

Overall we had a great vacation, checkin was smooth however, we did upgrade to club premiere and the staff there was great especially Rosa. I do agree that the front desk is a bit unorganized but with proper training they will be great. The staff was friendly and helpful. We did not have suite but we had an ocean view...

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Helpful?
Thank kiraandmanny
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Kira & Manny, We greatly appreciate that you have chosen Barcelo Punta Cana for your holidays. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. It is a pleasure to read...

Santo Domingo, Dominican Republic
Reviewed 18 June 2013

Really bad hotel. Old rooms. Bathroom is a mess with leaks. Food is average, and im being generous. Service is slow, but friendly. Only good points: Pool and Beach. To eat, sometimes you need to get in a line (really), i've never seen this in any hotel.

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Helpful?
1Thank Joan N
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Joan, Thank you for sharing your experience at the Barcelo Punta Cana at Tripadvisor. We are very so sad to read that we couldn’t fill your expectations regarding our hotel. We always try to keep our quality service, in order to satisfy the needs and expectations of all our guests. We take all guest feedback very seriously; therefore we...

Fremont, California
Reviewed 18 June 2013

My husband and I stayed at the Barceló Punta Cana for 9 days for our honeymoon in June. We had read mixed reviews on the internet but wanted to give it a try because the pictures of the resort were so beautiful and the price was right up our alley. We were incredibly disappointed in so many aspects of the...

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Helpful?
4Thank Sarah S
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Sarah, Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Concerning your comments about the quality of our food, we would like to point out...

Fargo, North Dakota
Reviewed 18 June 2013

Just returned from a week at Barcelo Punta Cana and now understand all these seemingly contrary high and low reviews. So much depends on when you go and where your room is located. We arrived late- midnight- so no long wait for check in. Weekends have a special for locals who know the routines, so it was packed: no reservations...

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Helpful?
1Thank TravelingGomez
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Gomez Family, Receive cordial greetings from all the team working at the Barcelo Punta Cana. Thank you for choosing Barcelo Punta Cana for your holidays and for the time you spent sharing your review with other travelers on Tripadvisor.com. We are happy to read that your recent stay at our resort was overall what you expected and we thank...

Santo Domingo, Dominican Republic
Reviewed 17 June 2013

Room was not what I expected, too smal bedroom and poor decoration, No hot water, very old TV with no cable, poor ilumination and the shower push botton did not worked, In the other hand, excellent food and personnel service, beautiful and confortable pool areas, night show was very good and the disco was ok. Play ground for children is...

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Helpful?
Thank CLARA E
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Clara, Receive cordial greetings from all the team working at the Barcelo Punta Cana. Thank you for choosing Barcelo Punta Cana for your holidays and for the time you spent sharing your review with other travelers on Tripadvisor.com. We are happy to read that your recent stay at our resort was overall what you expected and we thank you...

None
Reviewed 17 June 2013

If you are going to want to relax and fell comfprtable on your honeymoon, as all newly weds should want, I do not reccommend this place. Your honeymoon is one vacation you can't redo and ours was ruined by picking this hotel. It is loud with music (rap) pumping all over. The hotel allows vendors to swarm their pool area...

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Helpful?
Thank A B
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Guest, Thank you to take your time to write and share your review in Tripadvisor. Checking your words we can appreciate you didn’t have a pleasant stay in Barcelo Punta Cana and we couldn’t fill your expectation about our property. We try to keep our quality service to give you our best and we take all guest feedback very...

Toronto, Canada
Reviewed 15 June 2013 via mobile

Our holiday started a rough when the front desk couldn't find our reservation. And yes believe the the reviews, there is an issue with the front desk. Very disorganized, not very helpful. But by the next day we had everything straightened out by the girls up in the Club Premium. If you plan on going to this resort pay the...

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Helpful?
1Thank amastro
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Guest, We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service. It's a pleasure to know that you had a good time with us in general and you will keep a good memory of Punta Cana and...

New York City, New York
Reviewed 13 June 2013

We got here at night, it is a beautiful hotel, but do not judge a book by its cover! It was dirty! Our room had bugs, and our toilet did not flush!!! No one came to look at it either! We only stayed one night and never again!

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Helpful?
1Thank alyssa b
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Alyssa, First and foremost, thank you for taking the time to communicate your opinion about your last stay at Barcelo Punta Cana. We are very concerned to read that your experience with us did not live up to our usual level of service . Indeed, your well being and entire satisfaction is our primary goal. We would like to...

Kansas City, Missouri
Reviewed 12 June 2013

I am a travel agent and travel all over the Caribbean and check out many hotels. If this hotel was rated a 5 star, I would not give it the best reviews, but it is EXACLTY and more of what you would expect a 3 1/2 star to be, which is exactly what it is rated. For the people that...

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Helpful?
Thank Joey K
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Customer, Greetings, thanks for choosing Barceló Punta Cana for your holidays. It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services. We are happy to read that you enjoyed your stay with us. We hope you give us another chance to serve you, if you happen to visit...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Occidental Caribe

Address: Carretera Macao s/n | Playa Arena Gorda, Punta Cana 23301, Dominican Republic (Formerly Barcelo Punta Cana)
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $162 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Caribe 3.5*
Number of rooms: 798
Reservation Options:
TripAdvisor is proud to partner with Barcelo, Booking.com, BookIt.com, Hotels.com and Despegar.com so you can book your Occidental Caribe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Punta Cana Hotel Punta Cana
Breezes Punta Cana
Barcelo Punta Cana Resort
Barcelo Premium Punta Cana
Barcelo Dominican Punta Cana
Punta Cana Barcelo
Hotel Style:
#40 Casino Hotel in Punta Cana
#55 Top resorts Hotel in Punta Cana
#56 Spa Hotel in Punta Cana
#58 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Caribe staff and other travellers.
489 questions
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Questions? Get answers from Occidental Caribe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are looking for a relaxing vacation, this is not the place for you.”
 of 5 bubbles VanessaB931, 23 Mar 2017 | Read review
“Building 2 – facing the water/pool (2 to 3 floor)”
 of 5 bubbles johnbE7524OB, 23 Mar 2017 | Read review
“Ask for a room in the renovated section.”
 of 5 bubbles stevesP7433CB, 18 Mar 2017 | Read review
“Request a suite, as it will be a little quieter.”
 of 5 bubbles 36edward, 17 Mar 2017 | Read review
“Don't bother buying an "oceanfront" room because I had an incredible view of the main pool and beach from the standard suite.”
 of 5 bubbles genor2015, 16 Mar 2017 | Read review
5 of 5