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Terra Nova All Suite Hotel

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Terra Nova All Suite Hotel
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248 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Kingston, Saint Andrew, Jamaica
Reviewed 4 days ago NEW

I was expecting so much more from this place. I will never stay here again or recommend it like I used to. So many things has left me turned off. The little things do matter and the staff here doesn't seem to grasp this. Stayed there for 6 nights too long and had enough time to form my opinion.Under better...

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Helpful?
Thank Stephanie L
Raleigh, North Carolina
Reviewed 3 weeks ago

My aunt returns from New York on several occasions to celebrate her birthday parties here at the Terra Nova All Suites and all who attended were always amazed at the beauty of this hotel. A few weeks ago I booked two rooms for friends who flew in from Australia and Malaysia. While they were checking in the manager suggested I...

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Thank suanliu29
London, United Kingdom
Reviewed 4 weeks ago

We stayed here for one night having flown in from London and before driving to Portland the next day, and the hotel was great for what we wanted. It was great having such a big comfy bed as there was plenty of room when our baby twins decided to join my husband and me in our bed! Everything in the...

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Thank zoecfm
Kingston, Jamaica
Reviewed 31 October 2016

Dining at the Terra Nova in the Regency Room is quite a charm. The decor is elegant and the service superb. The menu offers interesting fare and the desserts are a hard choice. A warm, pleasant and exquisite spot to spend an evening you won't regret

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Thank pansyhamilton
Kingston, Jamaica
Reviewed 25 October 2016

Very accommodating staff and excellent venue and rooms. Food was excellent and the breakfast menu was absolutely fantastic. My family and I stayed here for my wedding and was thrilled by the service and conditions

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Helpful?
Thank brownkim25
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear brownkim25, Thank you for sharing your most recent experience at the Terra Nova All-Suite Hotel. It is a pleasing to know that all your needs were met and that we made your special day quite memorable. Thanks once more and we look forward to your return. Warmest regards

Houston
Reviewed 15 October 2016

Simply amazing! Superb customer service, great accommodation, amazing lounge on the property, authentic cuisine that is well prepared and delicious. My family and I will be returning. This hotel is the premier destination when staying in Kingston.

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Helpful?
Thank Nicole R
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Nicole R, It is a pleasure reading your review on your most recent stay with us. We are elated to know you appreciated our superb customer service, authentic cuisine, luxurious suites and chic Regency Bar & Lounge. Thank you for making Terra Nova your premier choice of accommodation when in Kingston and we cannot wait to host you once...

Palm Beach Gardens, Florida
Reviewed 14 October 2016

Words cannot describe I felt like I was home...Had all the convenience as if I'd never the USA... Except for doors slamming and loud noise in the hall way on my final night...All my needs were met. For sure this hotel will be my home away from home if and when I decide to visit Kingston...

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Helpful?
Thank M2886FKallisonm
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear M2886FKellisanm, Thank you for taking the time to share your views on your most recent stay at the Terra Nova All-Suite Hotel. It is a pleasure to know that you enjoyed every aspect of your stay; however we must apologize for the inconvenience you experienced with the disturbance from the other resident guests. At the Terra Nova, we go...

Arkansas
Reviewed 3 October 2016

I stayed several nights at this hotel. It was very comfortable, the room was great, cable was extensive, amenities were very nice. the restaurant was very calm, the service perfect and the food was very good. I will make it my "go to" hotel when visiting Kingston. The staff could not have been more responsive or courteous. They new each...

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Helpful?
Thank kdc333
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Kdc333, Thank you for sharing your experience on your most recent stay at the Terra Nova All-Suite Hotel. We are happy to know that you had a wonderful time at the hotel and that you enjoyed the delectable cuisine, well-appointed suite and the professional and personable service from our staff members. We look forward to hosting you in the...

Atlanta, Georgia
Reviewed 26 September 2016

Usually, when in Kingston, I stay at the Spanish Court Hotel. However, hubby and I wanted to try something different so we decided to go hotel hopping. Terra Nova has an "older crowd" feel to it. The customer service is great and accommadating. As we checked in, we were greeted with water and butler service for our bags. We also...

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Thank Jiorphia
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Jiorphia, Thank you for your favourable post re your experience at the Terra Nova All-Suite Hotel. We take this opportunity to point out that the 85USD is a pre-authorization done for incidentals and is released at the end of the stay when the actual charges are applied. We trust this has cleared up any misunderstandings. It is such a...

Reviewed 25 September 2016 via mobile

Tea on Thursday was wonderful There was an assortment of regular and herbal teas Even champagne The fare was typical High tea with a few savoury filling pieces It was buffet and the wait staff was very good

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Thank Jennifer M
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Jennifer M, Thank you for sharing your High Tea experience at the Terra Nova All-Suite Hotel. We are elated to know you had a wonderful time savouring our champagnes, teas and delectable dishes. We look forward to you staying with us on your next visit thus giving you a more complete Signature Caribbean Luxury experience. Best Regards

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more   less 

Additional Information about Terra Nova All Suite Hotel

Address: 17 Waterloo Road, Kingston, Jamaica
Region: Caribbean > Jamaica > Kingston Parish > Kingston
Price Range: $314 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Nova All Suite Hotel 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Hotel Style:
#1 Business Hotel in Kingston
#2 Luxury Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Terra Nova All Suite Hotel staff and other travellers.
8 questions
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Basildon, United Kingdom
over a year ago
5 months ago
plantation florida
over a year ago

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Questions? Get answers from Terra Nova All Suite Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End of corridor furthest from main frontage is best for light reduced bar noise.”
 of 5 bubbles F7240LVpatrickd, 18 Aug 2016 | Read review
“Upgrade to a suite, its worth the price”
 of 5 bubbles Conk99, 16 Aug 2016 | Read review
“We stayed on the 1st floor and could hear kids upstairs, so i would say 2nd floor”
 of 5 bubbles bmwx5gcc, 5 Jul 2016 | Read review
“The check in area can be on the hot side. If you move a little towards the right, towards the bar area then you will get some cool air.”
 of 5 bubbles 503winstons, 19 Jun 2016 | Read review
“Higher floors have less noise from service attendants and hotel partons”
 of 5 bubbles pinkindira, 7 Apr 2016 | Read review
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