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Terra Nova All Suite Hotel

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Terra Nova All Suite Hotel
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260 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Reviewed 25 September 2016 via mobile

Tea on Thursday was wonderful There was an assortment of regular and herbal teas Even champagne The fare was typical High tea with a few savoury filling pieces It was buffet and the wait staff was very good

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Helpful?
Thank Jennifer M
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Jennifer M, Thank you for sharing your High Tea experience at the Terra Nova All-Suite Hotel. We are elated to know you had a wonderful time savouring our champagnes, teas and delectable dishes. We look forward to you staying with us on your next visit thus giving you a more complete Signature Caribbean Luxury experience. Best Regards

San Marcos, Guatemala
Reviewed 20 September 2016

Staff at the hotel were great. View of the parking lot was not. Bed was comfortable. Restaurant was good. Wifi was spotty and kept disconnecting. Too many separate "hubs" (each room has its own connection, then one for hallway, one for restaurant, etc). The jacuzzi was just an area elevated above the pool, and had the same cool water, so...

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Helpful?
Thank Dave M
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Dave M, We express our gratitude for sharing your most recent experience at the Terra Nova All-Suite Hotel. We are pleased to know you appreciated the professional and friendly service you received from our staff. Kindly accept our apology for the inconvenience caused with not being able to use the pool at the time you wished and with the...

Portmore, Jamaica
Reviewed 5 September 2016

Rooms and Staff interaction was on point, restaurant was very pleasing at all sittings. the bar is a pleasure. The staff make the rooms clean and neat, best i have seen in all the hotels located in Kingston

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Helpful?
Thank Kemeisha S
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Good day KemeishaS, Thank you for your favourable post re your experience at the Terra Nova All-Suite Hotel. We are delighted to know that you were pleased with our facilities, including the restaurant and bar. We are happy you enjoyed the services we offer and look forward to hosting you in the future. Regards

London, United Kingdom
Reviewed 18 August 2016

Pool area & access to and out of jacuzzi require a little thought to be applied for safety reasons, or turn it into some sort of water feature. Nice hotel none the less, hospitality and staff are its assets.

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Helpful?
Thank Patrick D
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Patrick D, Thank you for sharing your views on your experience at our hotel. We appreciate your concerns regarding access to the Jacuzzi and as such we will be fitting a handrail in the area. We also take great pleasure in knowing that the hospitality received from our staff members was the highlight of your trip. Many thanks once...

Chandler, Arizona
Reviewed 16 August 2016

Stay at the Terra Nova when on business to Kingston. Check In Every time I stay at the hotel the check in process takes 20 minutes even though they have everything ready to go. I just don’t understand it, not sure why it happens, but this is the only complaint I have with the hotel. Please fix this process, it...

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Helpful?
1Thank Conk99
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Conk99, Thank you for sharing your most recent experience with the Trip Advisor community. We have taken note of your points raised and as such we wish to address a few. We must first sincerely apologize for your check in process taking longer than it should and we have since made adjustments to improve this service. Notwithstanding this, we...

girne
Reviewed 14 August 2016

This hotel seems to be a hang out for the local socialites, the breakfast was very good, room was ok, calling it a suite would be a stretch, wifi was complimentary and came and went but was adequate. Regency bar adjoining the hotel was lively and some nights the music went on quite late. The pool area was deserted i...

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Helpful?
Thank GirneJohnny69
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear GirneJohnny69, Thank you for sharing your first experience at the Terra Nova All-Suite Hotel and we hope it will not be your last. We are pleased to know you enjoyed your stay in one of our luxurious Junior suites as well as our tasty breakfast and lively entertainment in the Regency Bar and Lounge. At the Terra Nova, we...

London, United Kingdom
Reviewed 13 August 2016 via mobile

My best friend and I booked this for a 2 night stay in Kingston. We had a problem and had to change our dates by +1 day, they were so accommodating and didn't charge us any extra. When we arrived we were escorted to our room and shown how to use the facilities. The room was beautiful and the bathroom...

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Helpful?
Thank Cherry_ATL_LDN
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Cherry _ATL_LDN, It is such a delight to read your positive review on your recent stay with us at the Terra Nova All-Suite Hotel. At our hotel we always aim to please and give our guests an unforgettable experience. Thank you once more for sharing. We look forward to your next visit.

Brooklyn
Reviewed 10 August 2016

I was introduced to Terra Nova August 2015. Since that visit, it has been my home away from home. I have then visited two other times making it a total of three trips. My family really enjoy the atmosphere, elegance and most importantly the professionalism and courteousness of the staff. Overall I must say the staff is wonderful. Housekeeping, bell...

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Helpful?
Thank Jourdanna B
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Jourdanna B, Thank you for sharing your experience. We are delighted to know that you feel right at home whenever you visit. You have echoed the sentiments of many others who praise our staff members for their excellent customer service, thus making us a cut above the rest. Feedback such as these keep us motivated to continue exceeding guests’...

Reviewed 4 August 2016 via mobile

I stayed 1 night on Terra Nova being my plane flight was delayed and then I missed the connecting flight in. Upon my distress,I was calmed by Hostess(Nicole Hemmitt) that eased my tensions with very kind words and an outlook on Jamaica. The room was very plush and clean. The beds were very soft and the buffet was on point....

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Helpful?
Thank Linnell M
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Linnell M, It is truly heart-warming to read your review on your most recent stay at the Terra Nova All-Suite Hotel. Our staff members went above and beyond to ensure you felt at ease after a hectic day and we are happy to know this was appreciated. We will be sure to relay commendations to them. Thank you for...

Basildon, United Kingdom
Reviewed 30 July 2016 via mobile

Stayed 3 nights 18-21 Jul, 2 x couples plus 1 friend (so 3 rooms) Pros - rooms are very good size with a lovely bed, bedding and wardrobe - decent breakfast included in rate - not a bad price, we paid 130 GBP per night including breakfast - taxi company recommended by the hotel offer a good (if VERY expensive)...

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Helpful?
2Thank Jennifer_V103
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Jennifer_v103 Firstly, we must say thank you for taking the time to analyze your most recent stay with us at the Terra Nova All-Suite Hotel. Reviews such as these help us to assess and improve on our product whenever necessary so that we can provide our customers with exceptional service. We are happy to know that you loved our...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more   less 

Additional Information about Terra Nova All Suite Hotel

Address: 17 Waterloo Road, Kingston, Jamaica
Region: Caribbean > Jamaica > Kingston Parish > Kingston
Price Range: $317 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Nova All Suite Hotel 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Hotel Style:
#1 Business Hotel in Kingston
#3 Luxury Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Terra Nova All Suite Hotel staff and other travellers.
10 questions
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Basildon, United Kingdom
Aldershot, United Kingdom
over a year ago

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Questions? Get answers from Terra Nova All Suite Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The sofa bed is not comfortable for an adult.”
 of 5 bubbles A3737ZZjs, 16 Dec 2016 | Read review
“End of corridor furthest from main frontage is best for light reduced bar noise.”
 of 5 bubbles F7240LVpatrickd, 18 Aug 2016 | Read review
“Upgrade to a suite, its worth the price”
 of 5 bubbles Conk99, 16 Aug 2016 | Read review
“We stayed on the 1st floor and could hear kids upstairs, so i would say 2nd floor”
 of 5 bubbles bmwx5gcc, 5 Jul 2016 | Read review
5 of 5