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Moon Palace Jamaica

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Traveller (2224)
Pool & Beach (566)
Storyboard
Overview
  • Excellent63%
  • Very good22%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(154 reviews)
“flow rider”(134 reviews)
“resort credit”(125 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Additional information
Offers from Moon Palace Jamaica
Offers & Announcements: Package Deal
Hotel deals
Offers from Moon Palace Jamaica
Offers & Announcements: Package Deal
Hotel deals
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Reviews (2,061)
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1,974 results
Traveller rating
1,176
453
188
77
80
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1,176
453
188
77
80
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All reviewsloud barflow riderresort creditawe spawater journeykonoko fallsmomo restaurantvacation plannersla gondolagondola restaurantpresidential suiteclub noirpublic relationspalace membersdiamond conciergepier seafoodpalace elite
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1 - 5 of 1,974 reviews
Reviewed 3 days ago

We have been Palace Members for almost 20 years, so to say that the resort still needs work, is very hard for me. This is our 2nd visit to Moon Palace Jamaica. We were there 2 1/2 years ago when they first opened and didn't...More

2  Thank Npmrmom
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 3 days ago

Dear Npmrmom, We are elated to be in receipt of your review describing your experiences had with us and the areas you suggest which need improvement. As a Member your loyalty is highly appreciated on behalf of our entire Palace Resorts brand family. Being a...More

Hotel's Favourite
Reviewed November 17, 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
26  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded November 18, 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed 4 days ago via mobile

Well I will start with positive, bar and Restuarant staffs are super friendly and sweet. But other than that I will give this resort only 3 stars, pools and ocean are nice but not a 5 stars. Food was very average and I am not...More

4  Thank pegah
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 3 days ago

Dear pegah, Your time invested to share your review is received with much gratitude from our team. Our team is elated that our multiple bars and restaurants coupled with the hospitable staff were the highlight of your getaway with us. We are however quite saddened...More

Reviewed 4 days ago via mobile

We have been Palace members for many years but this was our first trip to Jamaica. The room was clean and comfortable and the restaurants offered a variety of good food. The onsite Dolphin Swim and Scuba staff were great. The staff was wonderful, always...More

Thank Karen K
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 3 days ago

Dear Karen K, Our team is absolutely filled with excite having been in receipt of your wonderful review which reflects your awesome experiences attained whilst with us. We are ecstatic to have hosted you for the first time to our breath-taking piece of paradise, where...More

Reviewed 4 days ago

We visited the Moon Palace from July 2nd to July 7th 2 2018. We absolutely loved it! We were greeted by our Host/Guide, Otis. He was well informed and did a fabulous job of providing guidance and direction when we had questions during our stay....More

2  Thank strivingforthetop
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 3 days ago

Dear strivingforthetop, Our Moon Palace Jamaica team is ecstatic to be in receipt of your wonderful review describing your amazing time had with us. It was our utmost pleasure to have hosted your awe-inclusive vacation where your expectations were surpassed as a result of our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$401 - US$1,114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$401 - US$1,114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2224)
Pool & Beach (566)
Room & Suite (483)
Dining (302)
Amenities (121)
Family and Play Areas (41)
Business Centre & Event Rooms (6)
Questions & Answers
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Room Tips
"ocean view"
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"Ask for quieter room. We had a room at the end of the hall."
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"Partial Ocean view in building 3, fifth floor had an outstanding view"
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"don't use american airlines, known for lots of delays"
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