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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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873 Reviews from our TripAdvisor Community

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Showing 831: English reviews
Reviewed yesterday NEWvia mobile

I am a seasoned Caribbean and Mexico traveller. I've been blessed to stay at most 5 star resorts that are true 5 star resorts (there really is a large variance between 5 star resorts). I've vacationed at almost all Sandals, every Beaches resort, most Hard Rock resorts and many Palace Resorts. I have a serious gluten intolerance (very sensitive) and...

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Thank Bree B
Birmingham, United Kingdom
Reviewed 2 days ago NEW

We travelled here for the Christmas and New Year holiday. We were greeted at the hotel after flying for 10 hours and travelling for an additional 2 hours, including the horrendous wait/experience at Montego Bay airport - they really need to do something about this.. Anyway we got cold towels, drinks and flowers and were ushered to the check in...

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1Thank travelbag3011
Dumont, NJ
Reviewed 2 days ago NEW

Spent 4 luxurious nights with my family at the Moon Palace Jamaica Grande over the Martin Luther King Jr. weekend. Our children range in ages from 22 down to 11 year old twins. It's important to mention that the hotel occupancy was extremely low (likely due to the rain season).It's also important to mention that our family historically has stayed...

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5Thank MTBDance
Springfield, Missouri
Reviewed 3 days ago NEW

Nice resort with great amenities and Very friendly and professional staff. Food was very good. My main complaint is the way your resort credit program works. This is a big deal because, in my opinion, it negatively impacts the value of your vacation dollar. Too many rules and exclusions that make it too difficult to use your credits. I've traveled...

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1Thank JacknLeea
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear JacknLeea, Thank you for selecting Moon Palace Jamaica Grande to host your recent vacation. While we are excited at the commendations of our nice resort with great amenities tuned with the friendly and professional team, we are saddened to learn that an overall amazing birthday vacation was not had. As we remain committed to your total satisfaction we welcome...

De Pere, Wisconsin
Reviewed 3 days ago NEW

I am a long time Palace member (more than 20 trips) and I expect excellent facilities, service and food/beverages. I have never been to Jamaica or MPJG before. I must say that my expectations were far exceeded. Especially, the warm and friendliness of the Jamaican staff -- unbelievably good! I'll be back, mon!!!

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4Thank Hojo777
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Hojjo777, As we remain committed to extending the most amazing luxury all inclusive vacations to all our valued guests it brings delight to learn that such a grand time was had whilst you stayed at Moon Palace Jamaica Grande. Thank you for sharing you warm feedback with the TripAdvisor community. Our warm and friendly team cannot wait for your...

Rensselaer, New York
Reviewed 3 days ago NEW

This is a beautiful and fun resort. Smaller footprint then the Moon Palace in Cancun, but has everything you could ask for and more. The staff was very friendly an fun. A party atmosphere, not matter how much or how little you want. Our favorite Restaurant was Pier 8, Cranston was our favorite waiter. He was very helpful, informative, and...

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2Thank Mary Grace M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Mary Grace M, It was an absolute pleasure to have had the opportunity of hosting you at our beautiful and fun resort. The Moon Palace Jamaica Grande family would like extend a wholehearted thank you for your preference and also for taking the time to review our Resort. The team members mentioned have all been specially commended for their...

Fife
Reviewed 4 days ago NEWvia mobile

I'd like to start this review by mentioning some of the lovely staff we met on our trip. We were traveling with a very sociable 5 year old girl and 3 year old boy and the friendliness of these staff members really enhanced the trip for us. The ladies in the kids club were very special, Dwana was very kind...

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3Thank Chlo-rag
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Chlo-rag, The Moon Palace Jamaica Grande family would like to extend our heartwarming gratitude to you for selecting our Resort to host your family vacation. We welcome feedback from our guests as is provides useful insights for our prospective guests and also for us to ensure that we continuously extend the most amazing amenities, facilities and services for the...

Kewaunee, Wisconsin
Reviewed 1 week ago

After being disappointed in Moon Palace Cancun last year, was more than pleasantly surprised by Ocho Rios! The staff could not have been more friendly and wonderful, the food and drink excellent, the rooms mostly immaculate. So here are the particulars: ROOMS: Beautiful, well-kept with the exception of the Jacuzzi in our room. Went to fill it and use it...

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3Thank Michael C
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Michael C, As we continuously extend the most amazing services, amenities and facilities for the total satisfaction of all our valued guests, it is heart warming to learn that you had such an outstanding vacation with us. The Moon Palace Jamaica Grande Team would like to express our gratitude to you for having made our Resort your preference. We...

detroit, michigan
Reviewed 1 week ago

This was our first time in Jamaica. We flew into Montego Bay. The trip was coordinated by our travel agent. After waiting about 30 minutes (enjoying drinks at Margaritaville while we waited for transportation) we headed out for the 90 minute ride to Ocho Rios. The driver was very nice and gave good informaiton along the way The resort is...

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3Thank Nerissa W
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Nerissa W, On behalf of the entire Moon Palace Jamaica Grande family allow us to thank you for selecting our Resort to host your birthday and anniversary celebrations. We are grateful at your choice to share your vacation overview with the TripAdvisor community, we are sure the highlights have provided meaningful insights to our readers. We look forward to...

Hanover, Minnesota
Reviewed 1 week ago via mobile

Wonderful place. Alvaredean at the pool bar was the best! Great personality very personable! He is the reason we would return. We had so much fun. Romantic dinner on the beach, great spa, night life, drinks and food. Rooms were very clean and so were the grounds. A definite return trip in our future!

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3Thank Diane M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Diane M, We are thrilled to have been selected to hold your remarkable 50th birthday celebrations. Thank you for sharing your TripAdvisor feedback with highlights of our wonderful Resort, our very personable team, great spa along with our well kempt facilities. We anticipate your return where it would be our pleasure to host more spectacular vacation. Warm regards, Kemarlo...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $610 - $1,163 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com and Booking.com so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
392 questions
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Old Bridge, New Jersey

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hall end rooms have great views over the bay and town. Timeshare talk is an unwelcome event - avoid.”
 of 5 bubbles travelbag3011, 22 Jan 2017 | Read review
“Request higher floors, especially from 10 and up.”
 of 5 bubbles MTBDance, 22 Jan 2017 | Read review
“Put Keurig coffee makers in the rooms. ”
 of 5 bubbles JacknLeea, 21 Jan 2017 | Read review
“They are all excellent”
 of 5 bubbles Hojo777, 21 Jan 2017 | Read review
“The room was very clean and kept stocked well. ”
 of 5 bubbles 215marygracem, 21 Jan 2017 | Read review
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