We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Moon Palace Jamaica Grande

Show Prices
Certificate of Excellence
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Moon Palace Jamaica Grande
Moon Palace Jamaica Grande
Panoramas (85)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,036 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Moon Palace Jamaica Grande
See the most recent reviews
Showing 990: English reviews
Reviewed 1 week ago via mobile

My 2 children, baby, and husband stayed here over Easter weekend. We checked out a day early because our baby got sick. My biggest complaint is before we got there and 4 times while we were there I asked for a crib in the room and never received one. I had to call downstairs at 8 o'clock at night and...

 Report
Helpful?
1Thank zoe e
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear zoe e, As the Moon Palace Jamaica Grande family remains committed to excelling in services delivery, we are deeply saddened to learn that a truly amazing vacation was not had whilst you stayed. Rest assured that we have noted your comments and can assure you that through our internal processes we will assess the areas mentioned to ensure that...

New York City, New York
Reviewed 1 week ago via mobile

First, I cannot say one bad thing about Moon Palace. It is an absolutely beautiful resort that has a warm breeze and sweet yet spicy aroma that I just wanted to bring home with me. My entire wedding party and guests stayed for 3-5 nights and had a fantastic time, from check-in to transfers to Dunns River falls, to my...

 Report
Helpful?
1Thank jjone005
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear jjone005, Moon Palace Jamaica Grande is indeed yours, our services amenities and facilities were all tailored with your total satisfaction in mind. The family would like to express our gratitude to you for the confidence had in selecting our Resort to host your special wedding celebrations. It is delightful hearing of the fantastic time you and your guests enjoyed...

Saint Louis, Missouri
Reviewed 1 week ago

The rooms are clean, the property is beautiful, they have plenty of activities for you to do to occupy your time on vacation. 90% of the staff was some of the most attentive and pleasant people I have ever met! The food was good to decent. If you choose to vacation here, you will not regret it. My family and...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank kerrig110
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear kerrig110, The Moon Palace Jamaica Grande family highly appreciates the preference had in selecting our Resort to host your vacation. Thank you for the warm review highlighting the beauty of our Resort, the many amenities you enjoyed, our attentive and pleasant team as well as the overall quality of our offerings. It would be an absolute delight to have...

Welland, Canada
Reviewed 1 week ago

The Moon Palace Jamaica Grande is a luxury resort located in Ocho Rios with the hustle and bustle of local life taking place right outside the ornate iron gates of the resort. Located on the beach, a multitude of water activities are available including snorkeling at a nearby coral reef, or swimming with dolphins, if that is your pleasure. For...

Review collected in partnership with this hotel
 Report
Helpful?
Thank George C
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear George C, Thank you for allowing Moon Palace Jamaica Grande to host your vacation, serving as your comfy home base for local exploration. We highly appreciate your feedback showcasing our excellent spa, friendly and helpful team as well as our other signature services and amenities which contributed to creating that comfy homey feel. Should we be selected to host...

Reviewed 1 week ago via mobile

We were supposed to go to St Lucia but at the 11th hour found out that my wife's passport was invalid - needed 3 months validity but only had 2.5! So we found out Jamaica didn't have such a restriction and we managed to change to the Moon Palace. Given we had lost our dream holiday we were sceptical that...

 Report
Helpful?
Thank John G
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear John G, At Moon Palace Jamaica Grande we remain steadfast in our commitment to creating the most memorable awe filled vacation experiences for all our guests, by offering signature services, amenities and facilities. We are elated to learn that a truly wonderful vacation was had while you stayed with us. Thank you for allowing us the pleasure of hosting...

Mountain View, California
Reviewed 1 week ago via mobile

I am thirteen and my stay with my parents at the Moon Palace was wonderful! I loved how everything was all inclusive and how relaxing it was. I also liked how everyone was so kind there. One thing that was really fun was the fact that they gave you resort credits to do fun activities that may have cost a...

 Report
Helpful?
Thank Talia_Frank
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Talia_Frank, The Moon Palace Jamaica Grande family is also glad that you decided to vacation with us. Please allow us to wholeheartedly thank you for allowing us the pleasure of hosting you to such an awesome vacation. Offering signature services, amenities and facilities for your total satisfaction is our continuous aim, and we are elated to learn from your...

Long Island
Reviewed 1 week ago

Andre of Destination Wedding planning was a very pleasant person while helping with reservations for a friend wedding my husband and I attended. However, my husband and I were disappointed with the Moon Palace. The upgrade room was a disaster, twelfth-floor room with a balcony; the bathroom had plumbing problems. Monies we paid for this resort did not meet the...

 Report
Helpful?
Thank ladykey2016
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear ladykey2016, Here at Moon Palace Jamaica Grande our commitment is to offering the most amazing services, facilities and amenities for the total satisfaction of you, our valued guests. The team is therefore saddened to learn from your review that an amazing vacation was not had. Rest assured that we have noted all comments made in your feedback and will...

Merida
Reviewed 1 week ago

De Beach and Pools aré perfect to rest. Also the restaurante and the flow rider. The yakibuta in momo os the best. And the risoto in the italian restaurante is perfect and the chocolates in the coffe shop

Review collected in partnership with this hotel
 Report
Helpful?
Thank laurencemA2711TU
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear laurencemA2711TU, Creating the most wonderful awe filled vacation experiences for all our guests is the continuous aim of the Moon Palace Jamaica Grande, as such we are delighted to learn that a perfect vacation was had whilst you stayed with us. We highly appreciate your feedback and the warm commendations extended of our Resort’s amenities and facilities. Thank you...

Marshfield, Massachusetts
Reviewed 1 week ago

My new husband and I just came back from our honeymoon at Moon Palace and had a great time! The location of the resort next to some hills makes such a picturesque landscape, and the cove helps keep the strong tides and waves away for fun ocean swimming. The restaurants are excellent - I highly recommend the Sundeck steak house,...

 Report
Helpful?
1Thank lauren b
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear lauren b, How delighted the Moon Palace Jamaica Grande family is to have had the privilege of sharing this truly special occasion with you and your spouse. Thank you for allowing us the pleasure of hosting you and for sharing a review of your honeymoon with the TripAdvisor community. The entire team looks forward to your return, so we...

New York City, New York
Reviewed 1 week ago

Initially, they great you with fresh damp towel and a flower. Which was real nice. The Bell Hop carefully secure your luggage and it on to check in. The Moon Place lobby is really beautiful. It just set the mood of the start of a great vacation, The rooms were clean, sufficient towels and the staff is eager to help...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank paulinep740
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear paulinep740, The Moon Palace Jamaica Grande family would like to express our great appreciation of your preference in selecting our Resort to host your vacation. We are also thankful of your vacation overview highlighting the wonderful services, amenities and facilities received. Since you total satisfaction is our aim, the team will continue and intensify our beach programs to ensure...

1,990 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1283)
Viewed
View from Room (81)
Viewed
Family/Play Areas (21)
Viewed
Dining (100)
Viewed
Pool/Beach Area (178)
Viewed
Hotel & Grounds (232)
Viewed
Room/Suite (59)
Viewed
Bathroom (9)
Viewed
Business Centre/Function Rooms (4)
Viewed
0:48
Videos (10)
Viewed
Other (589)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (660)
Viewed
Aerial Photography (57)
Viewed
Amenities (121)
Viewed
Beach (31)
Viewed
Cabana Pool (23)
Viewed
Concierge Room (43)
Viewed
Family Room (79)
Viewed
Jacuzzi Pool (17)
Viewed
Main Pool (40)
Viewed
Ocean View Room (44)
Viewed
Partial Ocean View (38)
Viewed
Dining (86)
Viewed
The Hotel (66)
Viewed
Waterslide Pool (15)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Room/Suite (1)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (11)
Viewed
Dining (11)
Viewed
Family/Play Areas (2)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Ocho Rios
75.4 km away
Hilton Rose Hall Resort & Spa
6.7 km away
ClubHotel Riu Ocho Rios
ClubHotel Riu Ocho Rios
#8 of 36 in Ocho Rios
8,399 reviews
71.0 km away
Iberostar Rose Hall Suites
Show Prices
Show Prices
Show Prices
110.6 km away
Grand Palladium Jamaica Resort & Spa
26.4 km away
Grand Bahia Principe Jamaica
7.0 km away
Couples Tower Isle
Couples Tower Isle
#5 of 36 in Ocho Rios
3,054 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $612 - $1,196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, TravelUp, Priceline and getaroom.com so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
456 questions
Ask a question

See all questions (456)

Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If budget allows, go for the rooms with a balcony”
JanetH651, 20 Apr 2017 | Read review
“Ocean view rooms are beautiful”
Worldismy0yster, 18 Apr 2017 | Read review
“Sea facing rooms have loud music until V late at night”
ElfDaddy, 16 Apr 2017 | Read review
“If you have the cash opt for ocean view and concierge service. If you are well endowed financially get a presidential suite for the best view and lots of space. We were very happy with our Elite accommodation. ”
, 15 Apr 2017 | Read review
“Partial ocean view was just as beautiful as full ocean view”
323kimberlid, 12 Apr 2017 | Read review
5 of 5