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Tropical Lagoon Resort

95 reviews
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Traveller (59)
Pool & Beach (35)
Room & Suite (30)
Overview
  • Excellent56%
  • Very good25%
  • Average8%
  • Poor6%
  • Terrible5%
Travellers talk about
“steep path”(4 reviews)
“mango room”(2 reviews)
“tourist island”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3.0 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (95)Write a Review
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Show reviews that mention
All reviewssteep pathmango roomtourist islandstark contrastrestaurant hoursprivate beachgood pointsdirect accessbamboo raftnice roomsfelt like homerecommend this resorthome away from homemonkey islandsmall poolcontinental breakfastfull kitchen
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11 - 15 of 92 reviews
Reviewed 22 December 2016

We stayed there for our Anniversary trip! We were the only ones there and had the pool to ourselves this including the mountain and ocean views from the pool. And at night the scene is breathtaking being that close to the stars. The rooms, the...More

1  Thank Jessica J
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 18 March 2017

Hello Jessica, Thank you for a lovely review, we are very happy to have been able to participate in your special life event. If you are coming this way again let us know, drop by for a visit wether you are staying with us or...More

Reviewed 26 October 2016

We stayed here for out son's wedding. Most amazing people, took such good care of us, room was fantastic, small pool was all we ever needed. The beach was nice, quiet. Great deal for the price. The suite we stayed in was not the largest,...More

Thank Jeff W
Response from Tropical Lagoon... V, Public Relations Manager at Tropical Lagoon ResortResponded 18 March 2017

Hello Jeff, Thank you for your kind review, we have found that an amazing guest experience starts with amazing guests :) We are a small boutique hotel but we go out of our way to please our guests. There is no greater reward for the...More

Reviewed 4 October 2016

Very lovely place staff was very nice the food was good the rooms with clean I would recommend it to anybody The pool was nice and warm we even met the owners very friendly environment very nice placeMore

Review collected in partnership with this hotel
Thank Denise E
Response from Tropical Lagoon... V, Public Relations Manager at Tropical Lagoon ResortResponded 18 March 2017

Hi Denise, Thank you for your review! :) We do our very best to maintain the highest standards. Guests visiting are indeed family. Many improvements are already in the pipeline in order to make your next experience even more memorable. Be sure to come by...More

Reviewed 3 October 2016

The room that we had booked wasn't given to us. The food was the worst we had ever experience. We were given a very small room that was in need of repair.The management could not be reached and we had to move to another location...More

Review collected in partnership with this hotel
Thank 298leeo
Response from Tropical Lagoon... V, Public Relations Manager at Tropical Lagoon ResortResponded 18 March 2017

We are very sorry to hear that your expectations were not met, but we must say that the review sounds nothing like our resort. We are Tropical Lagoon Resort, overlooking the Blue Lagoon along the San San coastline, If you are in this area again...More

Reviewed 2 October 2016

The place is awesome! The tropical lagoon is a "must to know" spot. I suggest explore by kayak, there is a pleasant pool right down the mountain! Forget about the freezing water! But, the venue may be better (customer service, food, room maintenance).More

Review collected in partnership with this hotel
Thank Ricardo M
Response from Tropical Lagoon... V, Public Relations Manager at Tropical Lagoon ResortResponded 18 March 2017

Hello Ricardo, Thank you for taking the time to write this review and also for recommending improvements. If you have detailed suggestions please email them to the attention of the General Manager at info@tropicallagoonresort, many of the amenities and services that you now enjoy were...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Beachfront
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Laundry Service
Banquet Room
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Details
Price range
US$132 - US$272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Port Antonio
Room types
Non-Smoking Rooms, Suites, Kitchenette
Details
Price range
US$132 - US$272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Port Antonio
Room types
Non-Smoking Rooms, Suites, Kitchenette
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Traveller (59)
Pool & Beach (35)
Room & Suite (30)
Dining (19)
Family and Play Areas (1)
Questions & Answers
Ask a question
Karen Y
14 November 2017|
AnswerShow all 2 answers
Response from Tropical Lagoon... V | Property representative |
The Banana, Star Apple, and Plantain rooms are all on the same 3 bed room villa. The cost for two nights will be $1,230.
0
Votes
gilbertleveille
1 October 2017|
Answer
Response from Tropical Lagoon... V | Property representative |
The Star Apple and Banana Villa is one option. Those rooms are side by side, but each with its own convenience. They are US$150 and US$170 respectively
0
Votes
Renee G
6 July 2017|
Answer
Response from Tropical Lagoon... V | Property representative |
Hi Renee, Guest complaints are immediately resolved once they are reported to the front office. If on the other hand, the complaint is made through this medium, the matter is referred to the Directors.
0
Votes
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12
Room Tips
"Be friendly"
Read review
"Best bet if you decide to go is the $170 rooms"
Read review
"The Black Mango Ocean View is to die for!"
Read review
"The rooms are very clean"
Read review
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