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Traveller (393)
Room & Suite (367)
Dining (36)
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Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“san juan gate”(12 reviews)
“old san juan”(193 reviews)
“claw foot”(7 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Multilingual Staff
Laundry Service
3 Star Hotel
All hotel details
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Reviews (328)
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All reviewssan juan gateold san juanclaw footquiet streetantique furnituremain cathedralmosquito nettingrooftop patioopen air courtyardyogurtboutique hotelsitting areacontinental breakfastel morroboiled eggslarge showerthe ground floor
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11 - 15 of 310 reviews
Reviewed 23 December 2017

WE were transferred here from the Casablanca (which see) and it turned out to be a very good move. This hotel had a first-floor room available, so the non-working elevator was not an issue. WE were not charged anything extra for our stay, which was...More

1  Thank Richard C
Response from VillaHerencia, Front Office Manager at Villa HerenciaResponded 19 February 2018

We are very happy to have served you, it was a pleasure. We hope to see you soon! Thanks for your feedback. -Dally

Reviewed 9 December 2017 via mobile

All the stuff are nice and kind. we have been there only for one night before our honeymoon cruise, but we will definitely come back! San Juan is beautiful and the hotel is great choice! Unique design! Great breakfast. Thanks!

Thank 354hadasr
Response from VillaHerencia, Front Office Manager at Villa HerenciaResponded 19 February 2018

We are very happy to have served you, it was a pleasure. We hope to see you soon! Thanks for your feedback. -Dally

Reviewed 3 December 2017 via mobile

We spent our wedding night there. Couldn't be happier about choosing it! Beautiful place, excellent location and great service. We definitely recommend this hotel and we surely want to come back! A hidden treasure in Old San Juan!

1  Thank Eliezer M
Response from VillaHerencia, Front Office Manager at Villa HerenciaResponded 19 February 2018

We are very happy to have served you, it was a pleasure. We hope to see you soon! Thanks for your feedback. -Dally

Reviewed 29 November 2017 via mobile

I stay for a couple of days (celebrating my aniversary with my wife) in this beautiful Colonial Boutique Hotel which used to be several hundred years ago a nuns dormitory, right in front of the Catedral and , w best location ( walking distance from...More

Thank OliverAuffant
Response from VillaHerencia, Front Office Manager at Villa HerenciaResponded 19 February 2018

We are very happy to have served you, it was a pleasure. We hope to see you soon! Thanks for your feedback. -Dally

Reviewed 29 November 2017 via mobile

This hotel is the best kept secret in San Juan Puerto Rico. It's an outstanding quaint little property with lovely appointments and the service is wonderful !! If I travel to the area again, I will book at this hotel without a doubt.

Thank noels339
Response from VillaHerencia, Front Office Manager at Villa HerenciaResponded 19 February 2018

We are very happy to have served you, it was a pleasure. We hope to see you soon! Thanks for your feedback. -Dally

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Multilingual Staff
Breakfast included
Laundry Service
Room amenities
Air Conditioning
Details
Price range
US$141 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$141 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (393)
Room & Suite (367)
Dining (36)
Business Centre & Event Rooms (4)
Questions & Answers
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cyntars
26 April 2018|
AnswerShow all 3 answers
Response from Michelle H | Reviewed this property |
Hi - I think the check-in time is pretty flexible depending on how full the hotel is at your arrival time. The check-out time is 11 am. And yes, they are very nice about holding luggage for you.
1
Vote
america2iceland
24 September 2017|
Answer
Response from Joyce M |
Hello America2iceland, we are open and operating. Please call us at (787) 366-5516 for a room as we are pretty busy with Red Cross and other volunteers staying locally during the restauración fase. Thanks, Joyce
0
Votes
Kate S
29 July 2017|
Answer
Response from Ying L | Reviewed this property |
I booked it on Expedia.
1
Vote
Room Tips
"Sundeck Suites are gorgeous! H9 is great if you need an additional side room/bedroom. H8 is better for..."
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"We were in the French Room'"
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"Ground floor rooms open to the courtyard. Upper floor rooms opened to the rooftop terrace and had small..."
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"second level rooms are the suites. the lower rooms vary in size."
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