AC Hotel San Juan Condado is a hotel located in the heart of San Juan, conveniently situated near all of the city's desired destinations. The hotel's location makes it easy to explore nearby attractions in the city and beach like historical museums and colorful architecture. The hotel offers guests a variety of amenities, including an on-site business center, high-speed Wi-Fi, and a fitness center.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The front desk staff were very friendly. Our room was ready early and was very clean. Great bathroom products. The sink is outside of the bathroom, which allowed one of us to wash our face and brush teeth while the other was showering. The rooftop pool and bar have great views of the beach and the city. Food and drinks were overpriced, comparable to the other nearby hotels.
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Date of stay: January 2025Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at AC Hotel San Juan Condado
Responded 4 weeks ago
MsLyn901, we're delighted you loved your experience at AC Hotel San Juan Condado. Our team members take pride in providing friendly service, and it's wonderful to know your room met your expectations. The rooftop pool and bar views are indeed one of our highlights. While the prices are in line with the area, we hope the overall experience made it worthwhile. We look forward to welcoming you back soon!
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Was in Puerto Rico a few weeks ago with work, staying for 4 nights. Arrived around midnight and the staff were very welcoming and friendly and I was in my room within a few mins, room 623. The carpeted areas (walkways & stairwells) are a little dated. Room was large, spotless clean, had a balcony, huge bed, all required amenities and like the main public areas of the hotel it was a little dated. The bar area was nice and had a great atmosphere. The pool area looked nice however I never had the opportunity to use it. Had breakfast one morning, in my opinion it was below average. They had most things available, cooked, continental, bread & drinks however they had no cooked chicken, turkey or vegetarian sausages or other non meat cooked alternatives. The standard cost for breakfast is $26.70, no alternatives are available for continental, maybe some opportunities for improvement moving forward. Hotel is centrally located, lots of bars, restaurants, shops etc. in this area and would stay here again if back in this area.
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Date of stay: June 2024
Value
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Trip type: Travelled on business
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Response from General Manager, Guest Services / Front Office at AC Hotel San Juan Condado
Responded Jun 20, 2024
27DavidG, Thank you for sharing your experience at AC Hotel San Juan Condado. It’s delightful to hear that you found the team members welcoming and the accommodations spotless and spacious. We appreciate your feedback regarding the dated areas and breakfast options. Your constructive comments are valuable for our continuous improvement. Our location indeed offers convenient access to local bars, restaurants, and shops. We're pleased to know you would consider staying with us again. We're looking forward to welcoming you back!
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Pros: comfortable beds, nice sized balconies, decent size room, clean, rooftop pool and bar, within walking distance to shops and restaurants. Good for business traveler or couple just seeking area to explore restaurants and nightlife. Good drinks at rooftop bar.
Cons: rooms have no dressers, only room to hang 3-4 items, single sink basin separate from shower area but free standing in middle of room felt odd. Despite upgrade as a Marriott member, my room overlooked Burger King. Best glimpse of ocean from the elevator. No direct access to beach -down the street and then another block to beach. Beach incredibly crowded and not really swimmable. I enjoy waves but these were the type that churned up sand. Further, only 1 restaurant as the other restaurant recently was purchased from Marriott. There is a $45 resort fee which they allow you to use at pool at and includes alcoholic drinks. However, must use on day received. We checked in at 4 and it was use it or lose it. Personally there should be NO resort fee-this is a hotel with basic amenities.
Rooftop pool far smaller than depicted. Not enough seating for guests. Pool was cold.
3 rating as over priced for what it is
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Date of stay: January 2024Trip type: Travelled with family
Room Tip:If you seeking relaxation and a good beach-choose another location. If restaurants and nightlife...
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Response from ACSanJuanCondadoGM, General Manager at AC Hotel San Juan Condado
Responded Jan 4, 2024
NikShim, thank you for sharing your detailed feedback. It's great to hear how much you enjoyed the comfort of our beds, the convenience of our location, and our rooftop pool bar. However, we certainly aim to exceed our guest's expectations and recognize your comments about the room amenities, view, and beach accessibility. More so,our unique room design and basin placement aim to cater to different guest preferences and we're sorry this element wasn't to your liking. We would also like to clarify the resort fee, which is intended to cover services and amenities including the rooftop pool. However, the timing of its usage will be taken under consideration. We also fully agree with your perspective that the pool size and it's chill atmosphere contribute to the overall appeal, which we're dedicated to enhancing based on guest feedback. Your feedback is truly appreciated and will be instrumental in our ongoing efforts to improve our guest experience. We would welcome the opportunity to ensure your next stay exceeds your expectations.
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If I could give a 0 I would. Stayed there a couple of weeks ago and had a terrible experience. DO NOT STAY.
Had a couple start fighting and throwing things outside their room in the hallway the first night I arrived, multiple reports were submitted to the front desk, security went up and warned them, this happened over 6-7 times in 3 days. Initially they said after 2 warnings the guest would be asked to leave, that never happened. On my third and last night something flew past me as I was walking from my room to the elevator and to my "surprise" it was them fighting again. The first 2 nights I asked for a room transfer the hotel stated they were fully booked. The third night they offered a new room at 6PM my flight was in a few hours and so it was pointless. They stated that they couldn't book me at another hotel as they only help within the same hotel. The room was almost $300 a night and they thought 15K points made up for the horrible experience and loss of 3 nights of peace. Just so you understand how horrible of a resolution that is, 20K points gets you one free night at a very Basic Marriott which usually costs about $100 a night. Never again would I stay there and I am definitely going to be switching to Hilton and pushing the envelope. Guess what their Highest escalation group called "ELITE" has no power on overturning hotel decisions. How does that even make sense??? You are the highest form of escalation and have no say in the process....
Pros: Location & Rooms were clean
Cons: Loud, Manager and Assistant Manager are disconnected and do not follow up with issues that occur on the property
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Date of stay: June 2024
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Location
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Trip type: Travelled on business
Room Tip:DO NOT STAY HERE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at AC Hotel San Juan Condado
Responded Jul 13, 2024
Greetings Jorge, We are truly sorry to hear about your experience. Your feedback is very important to us, and we sincerely apologize for the inconvenience you faced during your stay. The safety and comfort of our guests are our top priorities, and it is disappointing to hear that we did not meet these expectations during your visit. We will review our policies and procedures to ensure that such incidents are handled more effectively in the future. Thank you for acknowledging our location and the cleanliness of our rooms. We hope you will consider giving us another chance to provide you with a better experience.
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This is a nice hotel, it is well located, it is from a prestigious hotel chain. But be careful, it's a SCAM. We stayed between May 2 and 5, room with 2 queen beds for three people, breakfast included. As soon as we arrived we had the first setback, the reception staff told us countless times that, although the reservation is for three adults, there are only two breakfasts included in the price. According to him, it was my fault for not having booked with the hotel directly, and using intermediaries (Edreams). They also force me to pay 45 dollars a day, which they call the destination fee, to use the hotel, and breakfast is excluded. And this “rate” does not appear anywhere when you make the reservation (Edreams), I have checked it again. When you go to breakfast you realize that what your room reservation includes is of low quality, the juices are not natural, they are from tetrabrick, The coffee is from a thermos. And the only jam is fig jam, in a glass jar, it is not individual. There is also no bacon, no scrambled eggs, no pancakes. If you want them you must pay a supplement. There is a shortage of fruit. The worst buffet I have ever seen in a 4 star hotel. Breakfast is a ripoff. The first day we were surprised that there was no one having breakfast, it was 7:30, the other two days we only met a couple. Given what has been seen, it is understandable. The room is cold and damp. The air conditioning in the room is noisy. You have to turn it off as soon as you arrive and dress warmly at night. Parking costs $25/day outdoors. In short, those responsible for the hotel have stingy management. I will not stay in a hotel from this company again in the future. They won't scam me anymore.
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Date of stay: April 2024
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Trip type: Travelled with family
Room Tip:No reservar en este hotel. Habitación fria humeda, Aire acondicionado ruidoso. El peor buffet de...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LifeTime Marriott Platinum Elite BonVoy here. We have stayed at AC in several other cities; Miami, Madrid, etc. and always had a great experience. Avoid this hotel. The Front Desk lady made an issue of not Checking us In because the car had to be parked first (even though as a Lifetime Platinum my check-in is less than 30 seconds and there were no other vehicles at their motor-lobby). After parking the car our pre assigned Upgrade of the 7th floor looking to street / beach direction was downgraded to 4th floor looking to parking in front of a loud gigantic power generator that was On most of the night (they just said the 7th floor room is not available; and it was 7pm). The room also had a loud A/C that still will not remove humidity from room (although floor hallways were nice temp & not humid ). Their rooftop Bar.C.Lona lounge at night had awful attitudes as well. Getting out of the parking has an archaic process of having to always go to walk to a booth to “pay” for the Parking Included in our reservation and then the exit magnetic ticket would not work at exit. The room was clean though and we appreciated (and tipped well) the housekeeper. In general, this is not a friendly place, their processes stink and the mood was way down. I will avoid it. WHERE IS MANAGEMENT?
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Date of stay: November 2024Trip type: Travelled as a couple
Room Tip:Truly negative attitudes.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at AC Hotel San Juan Condado
Responded Nov 29, 2024
Rafael, the team appreciates your feedback and is sorry that various aspects of your stay did not meet your expectations.We strive to provide seamless experiences and will take your comments into consideration to enhance future visits. The team is otherwise grateful that you acknowledged the cleanliness of the room and the service provided. Your loyalty is valued, and we hope to restore your faith in the brand.
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RUN AWAY from this hotel!! It’s a total SCAM total RIP OFF!! AC vent covers are molded, room is dirty and old, everything is rusted, shower door can’t be completely closed causing floor issue, chair is wobbly, not everything working in the room e.g. lights and power outlet, AC is very loud, and there’s always some kind of noise going on but it’s not from the street, which makes it impossible to sleep.
Last thing, the mandatory $49/night “amenity” fees is a total RIP OFF!! It was never mentioned or disclosed anywhere when you book the hotel. So add a $49 to the nightly price is your real price (before resort fee). You can only use it on foods or drinks at their rooftop restaurant but the food and drinks are terrible.
Don’t trust any positive reviews. After staying here, you can tell all the positive reviews are fake.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at AC Hotel San Juan Condado
Responded Jul 2, 2024
sindy212, Your experience is certainly concerning, and it's clear that certain aspects of your stay did not meet your expectations. Our team works hard to provide a clean and comfortable environment, and it's disappointing that you did not experience this. The additional fees are intended to enhance the guest experience, and we're sorry to hear you felt they were not adequately communicated or justified. Your feedback is appreciated and will be taken into account for future improvements.
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Disappointing stay. Room and bathroom not particularly clean. No power for charging devices on one side of bed. The piece de resistance was the buffet breakfast. First, none of the tables were cleaned. We had to specifically request a cleaning. Second, the food selections sparce and very poor quality. The breakfast credit covered all but $10 but the meal and experience wasn’t even worth that amount of money. Avoid this place like the plague.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ACSanJuanCondadoGM, General Manager at AC Hotel San Juan Condado
Responded Feb 18, 2024
Gulliver, we are genuinely disappointed to hear about your experience. A lack of pristine cleanliness in the room and an issue with power outlets are not what we aspire for our guests. Similarly, your breakfast experience seems far from optimal, which we regret. Rest assured, we take your feedback seriously as it assists us to improve and provide better experiences in the future. We do hope to be given a chance to redeem ourselves if you choose to stay with us again.
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Check in was a breeze and front-desk staff was always very kind and helpful. Room was fine, smelled a bit musty and humid on day-1. The rooms are by no means "luxury" but okay.
Cleanliness could definitely be improved: rug was dirty, dust bunnies in the corners, drink marks on the desk that could easily have been wiped off... I am the type of persom that wipes down her hotel rooms anyways but this was disappointing and showed that the cleaning between guests was not thorough.
Note that this is a smaller, urban property and while you can walk to the beach and are close to restaurants, if you're looking for a 'resort' feeling, you should look elsewhere. I would not book AC again unless I had a great deal on price. I would either book an urban hotel closer or within Old San Juan or a resort hotel with more amenities in Condado or along another beach.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reynaldo Rey, General Manager at AC Hotel San Juan Condado
Responded Apr 15, 2022
Dear gargoyle51, Thank you so much for your candid feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the AC Hotel San Juan Condado, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We appreciate you taking the time to share your feedback and thank you for choosing to stay with us. Sincerely, Reynaldo Rey Fernandez
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Cons: room was freezing cold the first 2 days/hot and humid the next 2. Maintenance came 3 times and still wasn’t fixed. Mattress was awful, and I slept in a crater. Room lacked basic amenities for a “suite” and the room was very inconvenient for our girls trip (I.e. the bathroom was one room and had a swinging, frosted glass door). Pics online of rooms are very misleading.
If location is your goal this is it. If you want to be comfortable, look elsewhere.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded Jan 31, 2023
Thank you for sharing your review, JFoster22. It's pleasing to hear you enjoyed our ideal location and pool area. We truly value your feedback regarding our room temperatures, bedding, and amenities. We'll take this into consideration as we move forward to improve for the future. We look forward to hosting you again next time you're in town.
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It's probably too late for me to answer this question from 3 months ago but we took a cab from the airport. I don not recall this hotel offering a shuttle.
There are more places to choose from in the San Juan area.
PRICE RANGE
C$412 - C$609 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
233
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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