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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,037 Reviews from our TripAdvisor Community

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Showing 1,749: English reviews
Start your review of Sheraton Puerto Rico Hotel & Casino
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Atlanta, Georgia
Reviewed yesterday NEW

My stay at the Sheraton Puerto Rico Hotel & Casino was marked by excellent personal service and detailed amenities. First, our location was near the convention center, which was convenient for the business portion of my stay, but there aren't many food options in walking distance. For this reason, the room upgrade to the club lounge is worth the price....

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Helpful?
Thank davidgarrettiii
Reviewed 3 days ago NEWvia mobile

The hotel was amazing from the moment we arrived at 9am and allowed us to check in before the 3pm check out time. They helped us with every thing and were extremely friendly. We especially enjoyed the sushi bar. Our server, David Gomez, was fantastic. He was extremely knowledge about not only the menu, but with recommendations around town. Thank...

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Thank Alison G
Reviewed 3 days ago NEWvia mobile

My girlfriend and I stayed at the Sheraton and had nothing but an incredible experience. The staff were all friendly and did everything they could to accommodate us. The sushi bar was amazing and our server, David Gomez, not only provided great service but also went out of his way to provide us with detailed recommendations for things to do...

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Helpful?
Thank Evan B
Tampa, Florida
Reviewed 3 days ago NEW

Room not cleaned three days in a row. Had to follow uo with room service manager to get it done. Even after doing so, they did not follwed up. Had access to Executive launch and was told the day after my stay in hotel ended (5nights stay.)

Review collected in partnership with this hotel
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Helpful?
Thank Carlosburset
SPRHC, Guest Relations Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Mr. Burset I want to thank you for staying with us and taking the time to write this review. Cleanliness is a key priority for our hotel and I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service....

Isla Verde, Puerto Rico
Reviewed 3 days ago NEW

I go to PR on business quite frequently but this was my first stay at the Sheraton. It is not located on the beach, but when on business that isn't important. The hotel staff is extremely friendly, the rooms are very comfortable, and you can find all the amenities on the property.

Review collected in partnership with this hotel
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Thank michaelhwolf
Reviewed 4 days ago NEWvia mobile

Good service and ambience Rooms are in good condition Angel at the concierge desk was very helpful and patient with our long list of questions about the sightseeing and activities Central location and awesome Infiniti pool

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1Thank sonia h
El Dorado
Reviewed 5 days ago NEW

Its beautiful the employees are friendly and the room are Clean the beds were wonderful., the swimming pool was huge and excellent, the club lounge serves a really great breakfast as well as evening snacks, we were able to grab bottles of water before our day trips,

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Thank Janet B
Saratoga Springs, New York
Reviewed 5 days ago NEW

Nice clean rooms, helpful staff. Convient to Old San Juan with a small cab ride. The concierge was very helpful with helping to get information about cabs or Uber's. I would recommend this hotel for a quick stop but not for a week.

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Thank Demetria K
Minneapolis, Minnesota
Reviewed 6 days ago NEW

The Sheraton was a great place to hold our food conference. The hotel pool, hot tub, workout room and guest rooms were clean and beautiful. The only change I would make is to replace the doors with ones that block the noise. They allow hallway noise in and you can hear people coming back from fun times in PR at...

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Helpful?
Thank SteppMom
San Juan, Puerto Rico
Reviewed 1 week ago

Nice and fresh rooms! No fridge though! Try to get a view over Old San Juan rather than the other side. BIG thanks to Housekeeping who did an excellent job every day of our stay! If you have breakfast and the hotel I recommend choosing from the a la carte menu rather than the buffet. Pool area is nice and...

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Helpful?
Thank emb900

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $229 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
49 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with access to the club lounge are worth the upgrade price because there aren't many food options in walking distance of the hotel.”
 of 5 bubbles davidgarrettiii, 26 Mar 2017 | Read review
“Add a minibar to the room.”
 of 5 bubbles michaelhwolf, 24 Mar 2017 | Read review
“Ask for rooms on convention center or water side.”
 of 5 bubbles dchefMontreal, 20 Mar 2017 | Read review
“Rooms on the 4th floor can open up right to the pool”
 of 5 bubbles fricknfrack85, 13 Mar 2017 | Read review
“Clean and modern”
 of 5 bubbles michkidwell, 5 Mar 2017 | Read review
5 of 5