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Sheraton Puerto Rico Hotel & Casino

Traveller (937)
360
Panoramas (12)
Pool & Beach (126)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay.
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Property amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Marina View
HOTEL CLASS
Reviews & more
2,729Reviews
1,403Photos
84Q+A
100Room tips
Traveller rating
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Popular mentions
We spent the holidays in Puerto Rico! The hotel was beautiful and the location was perfect. We were 10 minutes from old San Juan, and right across from the convention center. The rooftop pool was perfect!
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Review collected in partnership with this hotel
Recently visited Puerto Rico and had an incredible visit. The Sheraton Puerto Rico Hotel and Casino was a wonderful place to stay. Room was very clean and comfortable. The restaurants within the hotel served delicious food and the staff members were well-versed in preparing food
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We stayed here for 2 days after a Celebrity cruise. When we booked the hotel we thought it was closer to downtown (Old San Juan) than it actually was so we were a little disappointed when the cab driver drove us across the street from the port. Had we less luggage and there had
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Response from Adventure794958, Manager at Sheraton Puerto Rico Hotel & Casino
Responded 5 days ago
Dear Guest, Thank you for writing your review on TripAdvisor. Whilst it was a pleasure to have you as our guests at the Sheraton Puertorico , we have noted that you were not completely satisfied with your stay at the hotel. Guest feedback is of immense value to us and I would like to assure you that your comments will be shared with the team. Our pool bar closes at 6 pm however we have now extended the time until 8 pm on weekends. We do have some vegetarian options on our menu however our chefs always go out of their way incase our guest request for something special in particular. Thank you for your time and we hope that your experience on this particular occasion will not deter you from visiting us again. Please contact me directly on your next arrival and we will surprise you with few veg options of your choice. All we want is you feel at home ! Kind regards, Shyam Krishnan Director Rooms
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I can't say enough good things about the incredible staff at the San Juan Sheraton Convention Center. Everyone was more than helpful but I have to give a huge shout out to the Front Office Manager, Jeanie Falcon. She assisted me in every request and need I had from check in to
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Response from Adventure794958, Manager at Sheraton Puerto Rico Hotel & Casino
Responded 1 week ago
Dear Guest, Thank you for taking the time to write your review on TripAdvisor. We are glad that you chose to stay at the Sheraton PR and it is really rewarding to know that we succeeded in providing you a holiday that left you truly satisfied. Your kind words regarding the service provided by our associates particularly Jeanie is greatly valued and I am sure that the team will be delighted to hear your compliments. We wish you well and we certainly look forward to welcoming you back again at the hotel in the not too distant future. Kind regards, Shyam Krishnan Director Rooms
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The hotel is very safe and very convenient to the Convention Center, Old San Juan and the Condado areas. A lively casino, modern clean rooms and well trained staff. The pool and fitness center are well kept and modern.
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Response from Adventure794958, Manager at Sheraton Puerto Rico Hotel & Casino
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your review on TripAdvisor. We are really delighted to know that you enjoyed your stay with us at Sheraton PuertoRico Hotel & Casino and we do appreciate your kind words regarding the service provided by our associates. We wish you well and we look forward to welcoming you back again to your home in PuertoRico. . Kind regards, Shyam Krishnan Director Rooms
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorSheraton Puerto Rico Hotel & Casino
The Traditional Room at the Sheraton Puerto Rico Hotel & Casino
Professional photo exclusively commissioned by TripAdvisorSheraton Puerto Rico Hotel & Casino
The Presidential Suite at the Sheraton Puerto Rico Hotel & Casino
Professional photo exclusively commissioned by TripAdvisorSheraton Puerto Rico Hotel & Casino
The Presidential Suite at the Sheraton Puerto Rico Hotel & Casino
Professional photo exclusively commissioned by TripAdvisorSheraton Puerto Rico Hotel & Casino
The Presidential Suite at the Sheraton Puerto Rico Hotel & Casino
Professional photo exclusively commissioned by TripAdvisorSheraton Puerto Rico Hotel & Casino
The Presidential Suite at the Sheraton Puerto Rico Hotel & Casino
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12345699
How close is the hotel to the port for carnival cruise lines?
Dear Guest , Thankyou for contacting us and glad to inform you that the cruise terminal is just a 10 min ride from the hotel. Happy to welcome you ! Kind Regards, Shyam Krishnan Director Rooms
1 vote
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Are there shuttles to the hotel from the airport?
No, you can take a taxi or Uber. Uber is about 9 dollars and taxi is a base rate plus baggage, and extra passenger charge. I think Uber can only drop off at the airport.
1 vote
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I understand it cost $18 to park there now? Is there free off street parking?
You are correct, parking is $18.00 per day. There is no way in hell you can find parking in the street as they seem to be permanently filled each and everyday. Trying to find a parking space in the city is a nightmare. The locals park anywhere they can (illegally), but does not mean you as a tourist can. You will get a ticket and they inflate it. My daughter got two and one was for $500.00. Everyday, there is a car where she got the ticket.
0 votes
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I do not know if the pool is heated. It was a comfortable temperature when we were there in November. The jacuzzi is heated and very nice.
1 vote
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12345617
"High rooms are much better"
"Old San Juan view is nice but all views are nice."
"want a good room? please pick another hotel!"
"Away from the elevators, New Years Eve we were kept awake until after 4 AM."
"I would like to know what type of bedding you use! I had the blast sleep every night that we were there."
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PRICE RANGE
US$265 - US$605 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton puerto rico hotel and casinosheraton puerto rico hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
503
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