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Sheraton Puerto Rico Resort & Casino

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Traveller (1379)
360
Panoramas (12)
Room & Suite (449)
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About

#5 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
Travellers' Choice
Continuously ranked between the top hotels in San Juan, the Sheraton Puerto Rico Hotel & Casino is recognized as a family-friendly urban resort and the premier meetings and conventions hotel within the destination. Situated in a preferred location at the Convention Center District, our guests are just steps away from Distrito TMobile, Puerto Rico’s newest entertainment complex of happenings, dining, and socializing. Featuring a complete renovation of the rooms’ product, Sun Deck rooftop and infinity pool, complimentary shuttle to the beach and Old San Juan, the newly expanded 24/7 Casino Metro and our staple Zen Spa Retreat.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Children's television networks
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Nightclub / DJ
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
Marina View
Languages Spoken
English, Spanish
4.5
4.5 of 5 bubbles3,828 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Sheraton Puerto Rico Resort & Casino has garnered attention for its commendable service, with staff often recognized for their attentiveness and friendliness, although some guests have encountered disorganization. Its rooms are lauded for being spacious and clean, yet a few visitors have noted problems with mildew and noise. While the hotel's prime location and impressive decor contribute to a vibrant atmosphere, opinions on value are mixed, with hidden fees causing some dissatisfaction. Amenities like the shuttle service and pool are popular among travelers, despite occasional remarks about dated aspects.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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3,828Reviews116Q+A100Room tips
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nicole b wrote a review Apr 6
1 contribution
Modesto and Joshua bartenders were incredible ! Best drinks, great vibes, amazing service. If you don’t come , you are missing out on a chance to meet Modesto and Joshua !! Plus, the rooms smelled really good and the crab salad was amazing !!!
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wais H wrote a review Apr 4
2 contributions
This is my first visit here at this property for a business meeting. Came here with about six peers, and it was an incredible experience. The front desk was incredible housekeeping was very polite and very thorough. I got to use all of the amenities of the hotel, including the fitness center, the pool, and the spa. The spa was also very, very great. Lushelys at the spa and Mario were hands down the best spa attendants I have ever seen. Very professional, kind and attentive. The front desk were all very accommodating. Marbin at the pool Bar made me the one drink I wanted and made it deliciously. Dagi was very kind and really helpful at the breakfast buffet and made sure our drinks were always full and plates as well. We will definitely be back here and ask for her as our server for breakfast tomorrow as well. Thank you Sheraton Puerto Rico! Wais
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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Heather M wrote a review Apr 2
Charlotte, North Carolina234 contributions55 helpful votes
Stayed here just one night pre-cruise but hotel was perfect for what we needed. Room was clean and comfortable, water pressure in shower nice and strong. It was busy when we were there but appreciated all the amenities in the area and casino right in the hotel. Bellhops were extremely quick and efficient to get 4 of us and our luggage all in one taxi to the less than 5 minute ride down the road to the cruise port. Recommend this hotel when in the area, especially if cruising out of the Pan American port.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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pw1986 wrote a review Mar 2024
Chicago, Illinois323 contributions54 helpful votes
Stayed here 5 nights for a conference. Ok but not great, although the pool is terrific. The location, across from the convention center and Distrito T-Mobile, is a plus of sorts, but not enough to make this a spectacular hotel that I’d ever go back to.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Eddie wrote a review Mar 2024
Baltimore, Maryland170 contributions73 helpful votes
We stayed at the hotel for only one night, as we were going on a cruise on the day after. Check in was quick, hotel was clean, and staff was very nice. We were not so happy with our room due to its proximity to the service elevators (noise) and we went down to the reception to see if we could get a new room. Eddie promptly moved us, making this stay a 5 starts. Breakfast is really nice, with multiple options of food and a continental breakfast buffet!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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kalis43 wrote a review Mar 2024
Annapolis, Maryland186 contributions83 helpful votes
Great overnight before our cruise. The hotel is only 10 minutes from old San Juan inn the Pan-American pier. They were very accommodating as we checked out at 11 AM and then spent a few hours at the pool, which is really lovely with an infinity pool and a nice pool bar restaurant. The gym was terrific with 3 bikes with backs. It is a big hotel with huge groups arriving at the same time so that may explain some of the negative reviews. Our room smelled of cigarette smoke so they kindly upgraded us to a room with a better view. We would stay here again.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Diana T wrote a review Mar 2024
2 contributions1 helpful vote
My experience at the Sheraton Puerto Rico on 03/11/2024 at 5:00 pm and today 03/12/2024 all morning was extremely disappointing. The poor customer service from the staff, who displayed an arrogant and unprofessional attitude, completely ruined my stay. To make matters worse, there was no communication with the housekeepers, who attempted to enter our room three times under the false assumption that there were no guests in the room. The lack of coordination and respect towards customers was evident throughout. The intention to enjoy a moment of relaxation and rest at this hotel turned into a source of stress and frustration. It is unacceptable that a renowned establishment like the Sheraton Puerto Rico allows such situations to occur.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Resort & Casino
Responded 4 weeks ago
We apologize for the disappointing experience you had at the Sheraton Puerto Rico. Your feedback about the poor customer service and lack of communication with our housekeeping staff is duly noted. We are taking immediate steps to address these issues and ensure a better experience for our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay. If you have any further concerns, please don't hesitate to contact us directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ed P wrote a review Mar 2024
1 contribution2 helpful votes
As a Bonvoy member, requested a 1pm check-in, arrived at 3pm and the room was not ready - finally was notified at 4pm ish that the room was ready. After that issue - the remaining 5 days were FANTASTIC. As a senior, was grateful that they put us in room 1234 - so easy to remember (sometimes I forget what I had for breakfast) - almost the same as my PC password. We explored San Juan and had a great time. We used the Hotel Spa for a couples massage - which was a lot of fun. The room was clean, room service every day while we were out. Used the cafe for breakfast - good service and very large portions. Hotel bar had a large variety of craft beers and each night was very hopping. The pool on the 3rd floor was wonderful - enjoyed the drink service (the Pina Coladas were the best) and came home very tan.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Duane O wrote a review Mar 2024
Milwaukee, Wisconsin4 contributions3 helpful votes
Great place, great food and we had a blast. A group of 8 the day before our cruise left. Thanks for everything. Busy place and couldn't accommodate a late checkout for two of us having a guided fishing trip... but we worked through it. Thanks Puerto Rico
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nikko4Me wrote a review Feb 2024
Milford, Massachusetts5921 contributions1068 helpful votes
I was traveling here for work and my sister stayed with me. Our flight arrived prior to check-in (Room #609) but glad we were able to get our room and enjoy the island before week started. The room faced the pool which was a nice view along with the DISTRITO T-Mobile area. You could also see the cruise ships in port. The room had two beds along with a desk and flat-screen TV, safe, fridge and closet. The bathroom had decent counter space but wish there were base rooms with a walk-in shower instead of tub. We used the attached parking garage each day. After checking-in, you can get an access card to get in and out of the garage and have it billed to your room. The gym had plenty of cardio and strength training equipment (Floor 3). The pool was very nice and faced the Distrito T-Mobile area. There were plenty of loungers around the pool as well as towels and water to stay hydrated. One day they came around the a pina colada freeze pop! Nice touch! There is a shuttle available to Escambron Beach and Old San Juan a couple times an hour. Note: This is a shared shuttle with a few other hotels in area, including the Hyatt properties. We used the shuttle a couple days and was a nice amenity.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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PRICE RANGE
C$472 - C$621 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton puerto rico hotel and casino, sheraton puerto rico hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
503
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Sheraton Puerto Rico Resort & Casino - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Sheraton Puerto Rico Resort & Casino
Which popular attractions are close to Sheraton Puerto Rico Resort & Casino?
Nearby attractions include DISTRITO T-Mobile (0.4 km), Casino Metro (0.3 km), and Casa La Giralda (0.5 km).
What are some of the property amenities at Sheraton Puerto Rico Resort & Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Puerto Rico Resort & Casino?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sheraton Puerto Rico Resort & Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Puerto Rico Resort & Casino?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Sheraton Puerto Rico Resort & Casino?
Conveniently located restaurants include Texas de Brazil, Macchiato Coffee Shop, and Metropol Restaurant & Bar.
Are there opportunities to exercise at Sheraton Puerto Rico Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are pets allowed at Sheraton Puerto Rico Resort & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Puerto Rico Resort & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Puerto Rico Resort & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sheraton Puerto Rico Resort & Casino?
Many travellers enjoy visiting Old San Juan (3.3 km), San Juan National Historic Site (3.2 km), and Castillo San Felipe del Morro (4.1 km).