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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,987 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,701: English reviews
Lodi, New Jersey
Reviewed 1 week ago

Everything was amazing from begging to end from the moment I checked in to till the very end everyone was friendly and helpful. The food was amazing and the staff was even more amazing. Recommend 1000%

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Thank dannrivera1
Denton, Texas, United States
Reviewed 1 week ago

We wanted to venture out into the city from our resort so we went to the Sheraton because I wanted to buy cigars for our trip. We decided to have dinner there for a change of "place" and had the best Waiter. He provided us valuable information of the best places to go and what to see and where to...

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1Thank James S
Quebradillas, Puerto Rico
Reviewed 1 week ago

Excellent service. The room was is great conditions. Very clean. Timely response from the personnel in the hotel. I left my bags in the hotel after check out and the security was good. I recommend the hotel to anyone who is considering staying in this area.

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Thank robertnI8714AJ
Reviewed 2 weeks ago via mobile

Food was delicious. We ordered more sushi after our first three because it was so good.David Gomez was our waiter and he was amazing. Gave us excellent suggestions that were all spot on. Chef Joshua Mosales was great as well and accommodated our dietary restrictions flawlessly. Would definitely come back here again to eat!

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Thank FSHOWKATIAN
US
Reviewed 2 weeks ago

It has the infinity pool, but that is the only pool that you can swim. The hotel is OK, but not really in the hot area of San Juan. You need a car if you stay there. Self parking is 15 dollars. We paid for that, however, later we found there were free street parking around.

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Thank Sandy S
Henderson, Nevada
Reviewed 3 weeks ago

Wonderful hotel.. Had everything I wanted. Staff was terrific and the hotel was so pretty. Love having the casino. Room was perfect and clean. The location though was far from downtown. Loved the bar with sushi.

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1Thank mselissa328
Reviewed 3 weeks ago via mobile

Sheets were dirty with feces upon arrival, the phones in the room didn't work, coffee in the lobby is TERRIBLE even though Puerto Rico has fabulous coffee, the "infinity pool" over looks a construction site, and it is far away from everything so nothing is within walking distance. Overall not happy with the stay and I wouldn't recommend staying there.

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Helpful?
Thank Nicole L
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I sincerely hope you will accept that the difficulties you experienced are certainly not reflective of our normal standard. The issues you have raised are being addressed to prevent any reoccurrence in the future. Please accept my sincere apology and know that we appreciate you taking the time out of you busy schedule to write to us. We hope you...

Wake Forest, North Carolina
Reviewed 3 weeks ago via mobile

I stayed here one night in January 2017 and it was very nice. We had a late night snack and drink in the lobby bar. Neil Solis (bartender) and David Gomez) were outstanding. They were very friendly and helpful. Food was great!!

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2Thank Cindy L
New York City, New York
Reviewed 3 weeks ago

I had a layover and spent a day here. Lovely hotel, friendly staff and the rooms are nice but there's not much to do there. You'd have to venture out to have a good time. There's a pool, the food to me was pretty good but pricey. There's much to do so if you're staying here, go venture out because...

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Thank FlyNix
San Juan
Reviewed 3 weeks ago

The service was perfect. Didn't find something wrong. Made me feel like a king. Near to other attractions and restaurants. Enjoy lounge service and housekeeper are very kind. The details in service and attendance are the best. They have excellent communication in order to know activities or other issues in the hotel.

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Thank moliniano

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $238 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
43 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

See all questions (43)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bay view is a cheap upgrade.”
 of 5 bubbles shwa84, 22 Feb 2017 | Read review
“Email the concierge before your stay to get a better gist of everything that is available excursion wise.”
 of 5 bubbles jonathanpayami, 20 Feb 2017 | Read review
“An excellent breakfast is available with certain room categories. It is well worth the small extra price.”
 of 5 bubbles tom46528, 16 Feb 2017 | Read review
“Ask for quieter area away from high traffic areas.”
 of 5 bubbles Globetrotter13131, 30 Jan 2017 | Read review
“If you can stay on the top floors are the best. ”
 of 5 bubbles Ocp69, 24 Jan 2017 | Read review
5 of 5