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Sheraton Puerto Rico Hotel & Casino

Expedia.comUS$189*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Puerto Rico Hotel & Casino
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2,119 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,825: English reviews
Washington DC, District of Columbia
Reviewed 14 March 2016

I was in San Juan last week on business. I usually stay somewhere else but stayed at the Sheraton because of convenience. The hotel was good and the staff great. The Choices Restaurant was only so-so but you can always get a cab into Old San Juan or Condado. One of the bartenders, Xitlali or Lali, was the highlight of...

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Helpful?
2Thank CraigMcCann1960
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I want to thank you for taking the time to write about you experience during your recent stay. It was a pleasure to learn how the customer service provided made your stay here with us memorable. I will make sure to share you comments with the Sheraton Puerto Rico Hotel and Casino family. We do hope to have the opportunity...

Germantown, MD
Reviewed 13 March 2016

Stayed one night prior to a cruise. Hotel is a 4 minute cab ride from the PanAmerican pier used by Royal Caribbean. If you're departing on a cruise from the PanAm pier, you cannot stay anywhere and walk to the pier but this is about as close as you can get. Excellent and very friendly staff, clean, and convenient. Check...

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Helpful?
3Thank beachbum20876
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for sharing your kind comments regarding your recent stay here with us. It was a pleasure to read how much you were able to enjoy your stay. I hope you had a great time on your trip in the cruise and do hope we have the opportunity to welcome you back again in the near future. Regards, Sam...

Colorado
Reviewed 12 March 2016

When we get to Sheraton Hotel Staff from outside was very nice, but front desk staff was not customer friendly. Room was okay just little old I thought, next morning we stop and had breakfast buffet I had better buffet for price we pay. I was gone to Cruse next day, If I knew port are in old San Juan...

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Helpful?
1Thank IkoPro
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to write about your recent stay. Please accept my apologies for you disappointment during the check-in and with your room accommodations. I was sorry to read that we did not meet you expectations. I do hope you were able to enjoy your time in the cruise and also hope we have the opportunity to...

Washington DC, District of Columbia
Reviewed 11 March 2016

This hotel is in the quieter convention center area of San Juan. It is a short ride to Old San Juan and Condado. The staff is helpful and friendly. During my one week stay staff began to recognize me and took the time to ask about my stay at the hotel and if I needed anything. Joyce B at the...

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Helpful?
Thank ladyt
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to take this opportunity to thank you for taking the time to share your feedback about your previous stay with us. Customer service is amongst our highest priority and it is always gratifying to learn about these great experiences. We look forward to being of service to you again on your next trip. Regards, Sam Basu General...

Reviewed 8 March 2016

The hotel is an excellent choice if attending the convention center for an event or just transiting thru San Juan. A quick cab ride takes you to Old San Juan, the harbor or Luis Munoz International Airport...Isla Grande airport is next door. The rooms are clean, comfortable and quiet. The pool area is noisy due to Isla Grande local flight...

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Helpful?
2Thank David P
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Capt. David B. Piccone, AAL I want to thank you for taking the time to write to us about your previous stay. I was very pleased to learn how much you were able to enjoy your stay here with the Sheraton Puerto Rico Hotel and Casino Family. It was very gratifying to read about your experience and hope to have...

Brooklyn, New York
Reviewed 7 March 2016

This is a solid hotel and to nitpick at it makes me believe you have had an embarrassment of riches and experiences in your life. However, that said, life is all about expectations. If you go into a movie thinking it will be a B-grade, you tend to be more forgiving of it. So go into this hotel with a...

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1Thank Jgrabow54
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for sharing your feedback in regards to your previous stay with us. This kind of input is what helps us continue to elevate the experience we provide to anyone who chooses us as their destination during their visit to Puerto Rico. I am happy to learn that you will be visiting us again in the future and look...

Sao Paulo, SP
Reviewed 7 March 2016

Very solid alternative in San Juan. This hotel looks new, with clean rooms and attentive staff. The room service was fast and served good food. There is a good sushi bar and a 24/7 casino on premises. Next to the Convention Center, a little bit our of the way of the Condado main street. Very good price/quality ratio.

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Helpful?
Thank Sariano
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

thank you very much for taking the time to write about your experience during your stay here with us. I enjoyed reading how we met your expectations and look forward to welcoming you back on your future travels. Regards, Sam Basu General Manager

New Jersey
Reviewed 6 March 2016

I was in San Juan overnight, to fly from Isla Grande Airport to Culebra early the next morning. You can see Isla Grand Airport from the hotel, which is almost next door. The facility was clean, had a good gym (though they should have some weights to put on the crunch machine), and a nice pool with a tiki bar....

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Helpful?
Thank mccabepeter
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very pleased to read how much you were able to enjoy our infinity pool, breakfast options and service provided from the Sheraton Puerto Rico hotel and Casino family. I hope you enjoyed you yearly trip to Culebra and we look forward to being part of it again next year. Regards, Sam Basu General Manager

Reviewed 6 March 2016

We booked a room for 3 days prior to our cruise to see the sights. The staff were very very nice and accommodating. I checked in early and they gave me 2 drink vouchers worth 20.00 at the pool bar while I waited. The infinity pool is clean, beautiful to look at and nice to experience. The pool area is...

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Helpful?
1Thank Sara B
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to thank you for writing about your experience regarding your stay here with us. I enjoyed reading how much you enjoyed the infinity pool and convenience of the location being so close to your cruise. We look forward to welcoming you back again in the future. Regards, Sam Basu General Manager

Vancouver, Canada
Reviewed 5 March 2016 via mobile

Regrettably I had high expectations (no doubt way too high...) and was let down as this property has nothing of interest within walking distance and no shuttle to even take you anywhere. As such, if you want any kind of fun, you need to take a $20 can ride to Old San Juan. The hotel is very nicely appointed though...

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Helpful?
Thank Paul B
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time out of your busy schedule to share your experience during your stay here with us. I would like to apologize for not meeting your expectations in several areas. I was glad to learn that even though you felt disappointed with the location and other matters, our staff was able to make the difference and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Caribbean, American
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $214 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
53 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It comes well stocked with basic toiletries of excellent quality, but upon request, you can obtain additional toiletries that aren't usually in the room.”
darlenay, 24 May 2017 | Read review
“This hotel is the best option in the San Juan area as you are not in the traffic of El Condado or Viejo San Juan. Easy access.”
irisj63, 20 May 2017 | Read review
“Go higher, better view!”
MaryM0123, 16 May 2017 | Read review
“Perfect location if cruising from San Juan”
divot316, 15 May 2017 | Read review
“Would have preferred better vision”
mrjames0, 12 May 2017 | Read review
5 of 5
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US$189* /night
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Sheraton.comUS$189
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Prices are for 1 room, 2 adults
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